We contacted the public storage facility and spoke with Gary whom was very pleasant and informative. Clean facility, seamless, easy access and great prices..Thank you Gary! read more

Found this place thanks to Yelp and I'm glad I did ... Came in and staff was so helpful with assisting which storage to use and answered all my questions . Definitely keeping my items here as I feel it's safe thanks to all security cameras and responsible staff ! read more

Just rented our first storage with SPS. We were greeted by Gary, who was friendly & professional. Gary provided us with exceptional customer service and was kind enough to show us different units, go over the necessary information and overall was great to work with! read more

I'd like to say Chantel, Richard, and Gary were all so helpful during my move. Great customer service. Units are very clean. They have a great special going on also. Very professionally ran read more

Great customer service. Easy and quick to work with. Very friendly. Richard was professional and helpful.

I am elated to have found this gem in Hayward! From the moment I called for information over the phone to coming by to view the property, I knew immediately I was making the right choice in location for our last minute storage needs. Chantel & Richard were such a pleasure to work with and went above and beyond my expectations to accommodate our situation and needs. Aside from the amazing customer service we received, the property is super clean, & and I left feeling confident that all our items are safe & secure. I would recommend this place in a heart beat to any friends and family that have a need for a storage! Thanks again for all your great help & service! You guys rock! read more

Me and my fiance Ernes have rented multiple units from Security Storage and have had excellent service from their staff. They are always helpful! read more

This was our first storage experience and the staff made it so easy. THe place is very clean, great security and the price is great. The property manager was very friendly and helpful. I would definitely recommned this place to any body. I definitely agree with George B. ^_^ read more

Good Prices. Great Service. Friendly people. Feels like I've been here forever. They have many ways you can get a discount and they will give you a credit if you need to change unit sizes. Nothing but good experiences and great people. read more

Great place to store your needs! Highly recommend Hayward Security Public Storage for safe keeping of your valuables!

The managers are the most friendly to deal with and are so helpful! They keep the facility clean and well ran. I recommend them to everyone I know that needs a storage unit, it's the best facility that I ever used read more

Unfortunately we had a bad experience with this place. We went in and reserved a unit abt 2-3 weeks before we needed it. There was a manager present at the time and she was very helpful in holding a storage for us at the current promotion price. We booked and left. Then I needed to move my date back about a week, so I called and spoke to a male working here. I told him I needed it for 5/25. He was able to look up our booking and changed it.We showed up today, Mon 5/25 with our uhaul since we were moving out of our apartment and it was closed bc of holiday. What I don't understand is why this guy changed the booking and did not realize they were closed on holidays. Most places that have a scheduling system will have the day blocked off if it is closed. We had to scramble and find another storage and ended up paying $100 more a mo. Initial customer service was good, but apparently their staff is not aware of such things. Most businesses will tell you if they're open or closed on holidays. read more

Not sure when new management was put in place at SPS Hayward, but they have extremely poor management skills. You consistently get different information from different managers you speak to. I've been a loyal customer at SPS for years and due to the poor customer service I've experienced lately, I'm moving my stuff out as soon as possible. read more

We had the best service at Security Public Storage. Husband and wife property management team were excellent and very helpful. I feel very secure with our things in storage at this property!! Deanna P (thanks again) read more

Exellente Lugar, Muy Seguro, camaras, y te sientes confidente!, algo que cuesta mucho encontrar es un humano, normalmente llegas a un lugar y todo va como un papel, no tienes opcines mas que las que te da el papel, en este lugar es diferente, talves todo esta en el papel, pero la forma en que lo hacen te hase sentir muy Seguro!!... My Point of View!! The Best Place For storage arround Hayward!! read more

Security Public Storage facility in Hayward is by far one of the most cleanest storage facility I have seen. John and Sue are very helpful and they both go above and beyond their duty to help you with your storage needs. There is always a manager onsite and has great security. You can rest assure that your things will be safe. I recommend Security Public Storage to anyone looking for a storage place. Angelica Moore read more

Great service and pricing. The property manager and assistant are great to work with and very helpful. Paperwork is done professionally and quickly. Clean location and very secure! read more

Kool place n people are sweet. very helpful, kind and coutious.

This place was so helpful. After having another place give away the storage they were holding for us, my boyfriend found this place thank goodness! We rented on a promotion price which was even better than the prior option, and they allowed us to use their moving truck for free! Saved us! Their customer service is great and helpful, and I would recommend them to anyone. Thank you! read more

I just want to talk about and employee paul escalante ,ive been a tennant here for about a year,mr escalante is very helpful,very informative, hopefully he can get a promotion ,he will definitely be a valuable assett to this company,thank you,robert toia read more

I've been renting space from Security Public Storage since November of 2012 and I've been nothing but ecstatic about the service I've received. Not only are their rates very competitive but John the manager and his assistant Paul have gone out of their way to accommodate every need and request we've made regarding our storage space. As you well know, you can rent storage space anywhere, but in the long run, the staff is what will make the experience good or bad. I would highly recommend this location in the East Bay to anyone who has a temporary or permanent storage need. read more

1) Older facility 2) Responsive and friendly property managers

The key to great service is not just how you deliver it, but what you do when something goes wrong. While I had initially posted a critical review of Security Public Storage because of what went wrong, I've revised my opinion of the management of the facility. They take reviews seriously, which is very positive thing, and reached out to me to expressed their sincere desire to address my concerns. In fact, a big part of my concern was with the result of this being an outdoor entrance unit and I wasn't familiar with this type of storage facility as previously I had an indoor space with another Security Public Storage location. Based on my conversation with the current management of this location, I have no doubt they make all of their customers aware of how to protect their goods from the elements that naturally come with an outdoor entrance to the space when you leave your things there for 3 years. So, at the end of the day, I'd recommend this location, but highly recommend you speak to the management when renting a storage facility here and heed their advice on how to keep all of your things safe and sound for the long term. read more

George Burns at Security Public Storage is the personification of efficiency, knowledge, and politeness. We completed the paperwork associated with moving our stuff into storage super quickly and he was able to completely address all of our questions and concerns. The facility is immaculately maintained and has great security. We thoroughly recommend George and this storage facility read more

Looking for a storage RESCUE that is affordable, clean as a whistle and absolutely focused on delivering exceptional customer service? This is IT! We've been tenants for several years and as our needs have ebbed and flowed the staff has consistently taken the time to work with us. Responsive, reliable, and always patient and polite. A++++++++++++++++++++++++++++++++++++++++++ read more

First i want to write about the fact that i try to use YELP to do reviews and for whatever reasons they do not get posted. That is not good. but on to my review - I have been a customer of this facitilty for over a year. the customer service people have changed but the service from my experience has always been good. The facility has always been well maintaned and clean. I will continue to use this place for my storage needs and recommend to others who have storage needs to check them out. Thank you. read more

Really great people running this place. The units are clean, it's got a great security system and it's open almost all the time. (Wish it was open on Sundays...). All in all this is about as good as you can get for off-site storage. read more

The facility clean and well kept; recently painted. Security cameras encompass the entire grounds and there is almost always a manager or attendant on duty during open hours. The staff is friendly and helpful. I will continue to store my overflow here. read more

My Husband has been using the Security Public Storage for more than 20 years with no problem with all the staff that work there. Today was a bad day my husband went to pay, PAUL gave my husband a hard time. He was late in paying for the month of February so he was paying the right amount plus the late charge and for the month of March. Paul was charging him late fee for the month for March which is not right because the due date of paying it was on every28th of the month and this is the first of the month so for me it was wrong for him to charge my husband a late fee for march because it is only the first of march. I thing he should be a little bit more professional in dealing with the customer. read more

This is a great storage facility THANKS to Paul E. He is a dedicated employee who meets the needs of the customers. The rates are very reasonable and the areas are very clean. Eliut read more

They care about the business and go out of the way to help. Very clean and well run origination. The staff is very professional. Dan read more

We rented a storage unit less than a month ago. Sherry is great but the manager, George, is a jerk. At first he was friendly, but today he exhibited extremely unprofessional and inexcusable behavior . It was totally uncalled for and when we decided we were going to take our business elsewhere, he said he would be glad to accept a notice to vacate and then locked my husband out of the office so he couldn't sign the appropriate paperwork. We're leaving and going to Allsafe Storage in San Leandro. They have a very clean facility and are friendly and professional. When it comes to securing your personal property, it's important to deal with people who are trustworthy - and it's nice when they appreciate your business too - not this guy. read more

im using my fiances account, but i'm Michael wright and ive been using this place for about 3 years, and they are great, the reason i choose them was because it was the only storage unit that i could fit my ski sanger boat in. awesome! read more

The staff here are wonderful and the rates are unbeatable. Have been coming back to this location since 2007. Fast friendly and welcoming and secure they have a great security system and some how the seem to remember everyone that comes in. Simply the best read more

Costumer service could be way better. The staff seem uninterested and have better things to do. They also don't know what costumer confidentiality is. I recommend spending a few more dollars and finding a better place around the area. Also the location is kind of inconvenient to get to. read more

I've been with Security Public Storage for 6 years now, and I've never considered going anywhere else. There have been a couple of different Property Managers during this time, but I've always been greeted by name and with a smile. Sherry has been working there since day one of my tenancy, and she's one of the reasons I came to Security Public Storage and stay here. I've never had any issues regarding my rental unit here, and the staff here keeps the place clean. read more

Oh my goodness, nothing but good things to say about the Managers Sue & John! I already have a storage at this facility and I was calling because I needed to store some more things, I called and reached someone in training; I was inquiring about getting a bigger storage and emptying my other one. Basically, I wanted to know how long the process would take to get another unit. The new person in training was helpful, but I received a call the next day on my cell phone from Sue (I was surprised) and she wanted to know if my questions were answered and asked about the service I received. Now that's customer service, following up to make sure I was satisfied and that my questions were answered. Both Sue & John are very personable. I hope they stay at this facility. read more

I found out about Security Public Storage through word-of-mouth. When I went there to ask about their services I was greeted with the upmost respect. It was refreshing to work with John & Sue Babcock who provide the kind of customer service that I rarely see while doing business with any establishment. Their concern for my situation exceeded my expectations. I was very impressed with how quickly they assessed my situation and gave me good advice as to the storage space size I needed that was well within my budget. Their knowledge was exceptional. They understand how to meet the needs of the people they serve. I highly recommend Security Public Storage as your one-stop-shop place to go for all of your storage needs. John and Sue play by the right rules. You can trust working with them. read more

This is my first public storage and I already got a great deal from my work and after my contract is due, they offered me discounts which is really great especially this time of year. I'm grateful for the services that they have been providing and great staff. Great job! read more

This place is outstanding very clean, very secure, the location leaves you with the upmost privacy. I recommend this place to anyone looking for flexiblity and security. Management is alot of fun too! read more