Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU

Very efficient. Had the part in stock, Comfortable waiting room. Everything went smoothlyread more

Great company! We have worked with Livewire twice now and both times been equally impressed. From…read morethe customer service specialist that made our appointment, all the way to the installation team. They are very knowledgeable and professional. After installation, they took the time to answer all our questions and made sure we understood AND loved our system. Thanks Livewire! We can't wait to have you back!

A while back I posted a 1-star review of Livewire based on my initial experience with the company…read more I am now pleased to give Livewire a 5-star review based on the response to my initial review. Josh McDonough, operations manager, contacted me soon after the initial review went live. He had read the review and understood the reasons for my dissatisfaction. He and Dustin Roskam, service support lead, arrived today to make come changes to the setup about which I had complained. When they were through, I had what I had expected in the first place: simultaneous sound through the soundbar and through my hearing aids, when allows my wife and me to watch TV at the same time. Normally, I wouldn't give a 5-star review for a second attempt at delivering what was promised initially, but Josh and Dustin's professionalism won me over.

Super easy to drop in here for key copies. Lovely staff and quick! I called in advance to make sure…read moreI had everything I needed and the woman who answered the call was lovely.

They are so good !!! Best service and all, took him 5 min to open that door !!! I'm so impressed…read morethank you so much !

Kevin did a fine job of rekeying locks and installing new deadbolts and door locks. He was…read moremeticulous and made sure every lock worked smoothly. He cleaned up afterwards and is very personable. Now we only need one key for the whole house.

I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

This has been one of the worst companies I've ever worked with. I am a first time home owner and…read moreonly signed with Vivint because they were the first ones to knock on my door... and I didn't do my homework. 3 days after the installation, I decided I didn't like it and wanted to cancel my service. My sales associate told me "you can cancel at anytime", so I took that at face value. When I called to cancel, however, I was told that I "missed the 3 day cutoff by 4 hours and was no longer able to cancel until your equipment is paid off". This month marks one year that I've been a Vivint customer. Within this year, the equipment has failed, had a short, quit working, etc, etc and a tech has been to my house 6 times. Take note that all 6 of these visits have been free of charge. I returned yesterday from a month long military class out of state and discovered that my front door sensor was broken. I called today to schedule a technician to come fix it, only to be told that I had 2 options- I could either troubleshoot it and fix it myself, or pay $99 for a technician to come to my home. I am not an electrical engineer-and if the equipment messes up after I have "fixed" it, it will be my responsibility not the company's- nor do I get a paycheck from Vivint. Therefore, I will not do the job of a Vivint employee. That knocks option 1 out. As I stated above, all of the other tech visits that I've requested within this past year have been at no charge. Now all of a sudden, it costs $99 for someone to fix a piece of equipment that is literally broken and causes my sensor to no longer work (yet I'm still paying for). I understand that companies change their policies, but MOST OF THE TIME companies will alert their customers when that happens. Also, when I kept questioning the customer service representative that I spoke to how long Vivint has had this policy, her answer was "This has been the company's policy since I've been with them." I also asked how long she had been with the company and never got an answer. So therefore, my home is unsecured, yet I'm paying $2,500+ for equipment that does not work and the company will not score fix it if I don't pay an extra $99. If Vivint can tell me how this practice is good customer service, I'll gladly listen. But they haven't been able to, nor are they willing to. I cannot wait to pay off the balance on the equipment that does not work so that I can supposedly cancel my contract with them! I am actively researching other security companies and will gladly change my service when I'm able to.

These door to door salesman are aggressive. I wanted to hear him out and what Vivant had to offer…read moreand well their system is garbage. Just stick with Ring, blink and literally any other security system. The best security is a good ol shotgun.

So far this company seems good I like that there all about keeping the client and their people well…read moreinformed

From the owner: Securitas is the most locally-focused security company in the United States, with over 650 local…read morebranch managers and more than 90,000 security officers who provide unmatched security solutions to meet the specific needs of thousands of businesses. Securitas USA's core business is security services. Our main service offering categories are specialized guarding, mobile security services, monitoring, and consulting and investigations. A Securitas employee is honest and therefore trusted to work unsupervised on the customers premises and with valuables. Securitas never compromises in its demand for integrity. Integrity also includes openly expressing ones opinion, reporting improprieties and not withholding information. With a strong focus on reduced client relationships, we are able to dedicate the time and energy required to specialize on your needs and industries. Since every industry is unique, specialization is needed to ensure Security Solutions are relevant and provide value. Expertise is developed over time and is possible if there is a commitment to specialization. As a knowledge leader, Securitas USA is able to transfer best practices and expertise globally to benefit our clients locally.

What is going on with customer service of late? It's horrible !!!…read more I can't even get a simple battery replaced to keep my system going. It's ridiculous! Service appt has been scheduled and cancelled twice now with last minute notice. I'm ready to switch companies.

I would give them zero stars if I could. I have two cameras that broke and the first scheduled…read moreappointment they never called and it was a no show. So I had to call them saying it was because one tech was not available since they need two techs. Mind you when we got it installed, only one person came to install everything. Then on my second appointment today. They called and said the tech can't make it since it's raining hard and it's not even raining. So they schedule it 3 weeks away again. I don't know. It's a crappy company and I do not recommend them at all!

I had a perfect experience with this company. They are honest, respectful, highly trained, and…read moreprompt. Their business practices are admirable! I'm so impressed with them!

On Monday June 19 I took the door lock from my RV to have a key made to replace one that I lost…read more They said tomorrow ok? I replied I'd be happy to have it by the end of the week. Called on Wednesday, no key, called on Thursday, no key. " we are hoping to get one of the techs to look at it, we will call you back later" no call Thursday or Friday. Called today, Monday "yeah, we are hoping to get one of the techs to look at it." I went to get my lock, now I have 2 days to get a key made by someone so I can lock my RV when I leave on vacation Thursday afternoon. I felt that there was little to no concern for my needs. Not once after leaving messages or being told that someone would call me back did I ever receive a call. This is my first review on yelp. I don't normally complain about poor service, but I felt this was exceptional. If the job is too small or unimportant to concern your busy staff with just say so, I'll find someone else.