John is a great gut. He a photographer when he's not cutting great storage deals. Stop by and…read moresnag one.

Doesn't matter what's wrong after 8 years and NEVER can call and speak directly to the office????…read moreInstead you get a call center with NO KNOWLEDGE. Time to move too many places cheaper

Both of my accounts say code not valid. Been here for an hour now and nobody is at the site. Called…read moreall the phone numbers nobody is answering and every time I knock on the door there's nobody present this is all during open hours posted on the wall and online. Value is decent but lately it's been more and more difficult to get access to my own stuff so probably will not be continuing using the facilities especially when there's no one on site or a phone number to call to get emergency services access.

This is the absolute worst place to store your stuff. If you have anything valuable don't store it…read morehere. The storage units have rats in them and they also shift causing your stuff to fall. When I moved everything out, most of it was damaged and the most they will pay is $500. Just my washer and dryer cost more than that. The workers all have attitudes as well.

John was very helpful and kind. Guided me to the right size and helped me with all the details so I…read morewasn't confused.

As far as cleanliness, hands down they've surpassed. But, and I do mean but, IMO, Nova may have…read morethe potential to penny pinch us. I was under the impression the prices remained the same as butttt, no, the prices are going to increase. I may need to find myself another storage. No thanks

anyone in need of a safe clean storage please don't hesitate to come here you will not be…read moreunsatisfied

Amelie was so sweet and helpful.. I know our stuff will be so safe. Thanks for making this a great…read moreexperience

Very good management. Clean facilities. I highly recommend them fir your stirage needsread more

I rented a unit from them. At first I thought it was a great deal. They are pretty cheap. But watch…read moreout! When you close out the unit, they will try not to give you your deposit refund. They will say that it will be mailed out 4-6 weeks from request. Well, they will never actually send in the request and hope that you forget about it. When you do call to follow up, you will find out they never have done anything about it. So yeah, fighting with them to get my deposit back. Lisa who I spoke with repeatedly on the phone is completely UNprofessional. She kept hanging up on me, giving me attitude on the phone, and ignoring my phone calls. OH and the owner lives out of town so apparently it is hard to get a hold of them to get the refund. In my opinion, they need to change the way things are set up so it is easier for the customers to get their deposit back. I will NEVER be renting a unit from them again. I will go pay higher rates at other storage places that run their business more professionally. I only gave them two stars because I liked their prices and it was fairly clean when I used it. but I am very unhappy with the way they conduct their business. They also have very limited hours they are open.

My husband and I needed a storage unit at the last minute for a relative's belongings and Purely…read moreStorage came to our rescue! I spoke to Miriam, one of the lovely ladies who works in the front office, earlier this week via telephone and she made a reservation for me! The staff was incredibly personable, friendly and understanding of our situation. There's a deal going on right now: it's 1/2 off the first 3 months for a 10 foot x 15 foot unit. We were shown a visual sample of what it would look like and we obtained our unit quickly. They only offer a storage unit to be placed under one person's name for various reasons, but the access code and extra key can be given to whom you choose. There is a $25 charge to obtain a new set of keys if you lose them. You can also manage your monthly payments online. Very convenient and hassle free! Highly recommend this storage facility!

Revised review to one star as the individual who threatened me is still employed there, which is…read moreunacceptable. Paid my rent on time every month for 5 1/2 years. Was told that my credit card expired and if I paid it today that it wouldn't be charged a late fee. I drove to the unit and they had already locked me out. I was told it would not be late the next day. when I go inside to complain, I get confronted with this individual who threatens to fight me. Absolutely do not go here unless you want a physical confrontations with the customer Service rep.

Great start up price. A bump in correct information BUT IT WAS HANDLED IMMEDIATELY. Would recommend…read moreand look forward to many years. I HATE MOVING. But the price and management took me out of my storage of 8+ years. THANKS AGAIN.

My husband & I popped into A-Amerucan Self Storage on 10th st west, just to check out this storage…read morefacility. We were met by Alex (manager) who greeted us warmly. We assumed we knew what we were looking for (size-wise) but Alex knew better (definitely not his first rodeo). Alex took the time to drive us to see the size of storage shed he would recommend and then promptly search for a current special offer. We ended up renting an 8 x 20 for six months, while we prepare our 2 bed + house for sale. Thank you for your assistance Alex. We

Setting up a reservation was so easy! They were transparent with the fees and do daily lock-…read morechecks! The facility was also clean and Esmeralda was so kind and patient with us! You also can't beat the price specials they had! We are using the service of renting the 5x10 unit and it was exactly what we were expecting :).

Thank you Amelie!!!. Great experience with this storage facility! The customer service was…read moreoutstanding from start to finish. The staff was friendly, professional, and took the time to answer all of my questions, making the entire process quick and stress-free. The facility is clean, secure, and well-maintained, which gave me confidence that my belongings were in good hands. It's refreshing to find a business that truly values its customers. I highly recommend this storage facility to anyone looking for a reliable place with exceptional customer service!