1. Regular price increases. I have a small storage shed and it is $151! They also force you to have insurance by adding that to your bill. How much of that is actually a TIP for the corporation. 2. The walls are paper thin and rattle. Someone next to adjacent storage sheds could literally punch the thin drywall and enter your shed through the paper thin walls. 3. The place is extremely dusty. You MUST cover your stuff. A fine sand and silt on everything! 4. No dolleys, no water fountain, no bathroom, the absolute CHEAPEST storage shed you could ever have. 5. We drove 60 miles to get some things and the computerized code entry machine did not work so no one could get into their storage. AND...no one answered the office number or answered the door. What a joke. There were 6 cars, including our rented van, that could not get in to our own storage shed. So we wasted gas, rental van fees, and tons of time on these idiots. 6. This is all about taking your money with crazy charges and the bare, bare, bare bones faciities. Especially for Palm Desert. You would expect more. 7. DO NOT BUY the locks that they sell you. My key for that lock actually worked on another unit! I accidentally opened the wrong shed, but closed it quickly. The keys can open other sheds!!!! WTF! 8. In my opinion, based on this location, I think this company is a joke. 9. Another thing: they use that AI crap and good luck being put on hold forever just to get a person in another country who can barely speak clear English. read more

Five stars isn't enough for Enereo -- he's in a league of his own. I've been renting at this location for a while now, and I can honestly say that Enereo is the heart and soul of this place. From the moment he started, he brought a level of professionalism, kindness, and dedication that you just don't see anymore. He's the kind of person who makes you feel like your problem is his top priority -- and he means it. One afternoon, during a brutal 120-degree heat wave, the latch on our storage unit jammed and wouldn't close. Without hesitation, Enereo came out in the blazing sun and spent a good half hour fixing the issue himself. Not once did he complain. In fact, he was upbeat, cracking jokes, and making sure we felt taken care of the whole time. It was incredible to watch someone go above and beyond like that -- not because they had to, but because they wanted to. He's smart, genuinely caring, and always brings a positive energy that lifts your entire day. Honestly, they don't make people like this anymore. If every business had someone like Enereo running the show, the world would be a much better (and friendlier!) place. Huge thanks to him -- we're lucky to have him here! read more

Very helpful and understanding. Very secure facility for storage and very professional staff.

I was less than impressed to say the least. I went to check out and there was no one in the office. The sign said they were at the bank. Great! It was the last day of the month and I didn't want to be charged for another, so I called and told them I'm out of there, and to please return my call to confirm I won't be charged and to mail me a reimbursement. Of course no one returned my call! The place is a dump and easy to break into if you can get through the gate. My unit had a huge hole and they simply nailed on a board. If I had a hammer I could have ripped it right out!! I have used Life Storage for three of my moves and that is where I went back. I only tried this one because it was closer. read more

StorAmerica's 42nd Palm Desert location earns high praise by my family's experience. Previously we saved money using different storage companies that cluster on Varner Rd & Monterey just north of the 10 freeway, but every time at Varner Rd storage facilities when I opened the unit door ----- even when the unit was inside the deep hallway of a protective building ----- there was a sheet of desert dust caked over and into every item. Yuck. StorAmerica's 42nd street location surprised and delightfully beat my expectations whenever I slide up the unit door I can actually see our possessions ----- and they are not covered by a blanket of dirt. The reason is the wisdom of the old expression "location location location," because there are many country clubs and built up infrastructures adjacent for miles that have paved or put acres golf greens over the wild desert dirt fields. If you are newcomer to the desert, the season of spring and early summer bring weekly powerful wind storms that blow dirt at dust bowl scale, causing rivers of rural desert sand to pelt cars and knock treess down and sand in sudden rivers of dirt blow across highways, blinding vision on some roads, stirring debris and every kind of leaf and pollen to nature's sudden drumbeat. Thankfully, this StorAmerica ----- Not being at the vulnerable edge of town where there's miles of rural desert fields to fuel the dirt downpour ----- helps to keep to this place clean ----- inside and out ! Stephanie and Enereo are big helps too our family ------ for both are detail-oriented professionals with excellent management skills. They are friendly and answered all of our questions quickly. Restroom is clean as well, while nicely.. the available large truck motor runs well & is reliable because management keeps it well-maintained. All in all, thankfully it was throughout much cleaner than we expected {again, after storing at other companies on Varner Rd, sooo grateful for this discovery that this company StorAmerica's facility's location is largely free from exposure to desert sand blowing because it is insulated so well in...cleaner south Palm Desert. That's what makes it unique to the desert. The responsive Stephanie and Enereo sealed our experience with gratitude. They showed us great customer service. In the workplace there was not a grouchy attitude ----- they showed a zeal for deserved pride in this safe clean storage facility ----- fortified the old-fashioned way ---- by managers who live on-site. read more

Was in need of a storage unit very last minute and this was the perfect place. The property manager Stephanie was awesome and made the process super easy. Very affordable and great customer service. read more

Our storage unit was broken into. The Staff was a mix to deal with. Mostly good but sometimes difficult. Now I'm just waiting for the insurance company to handle the claim. I would store there again, I just wouldn't store valuables of ANY kind even ones that aren't valuable in price but valuable to you. read more

Great customer service, I felt like I was annoying with all the questions I had, but the worker, Stephanie, was super patient and helpful. I would recommend this location to anyone looking for storage read more

I found StorAmerica PD after searching all over CV for a storage facility that would allow me to unload my pods. I almost gave up after getting zero results. Stephanie was incredibly accommodating and offered a deal I'm pretty sure no one could match. Unloading was so easy and the facility is very clean and secure. read more

I stored a number of things here for 4 years and was always pleased with their service. The place was always kept very clean and I never had any problems with theft or break ins. The staff are very friendly and knowledgable. The prices are great too. read more

I recently needed storage and I went here first. I took the biggest one they had available and still needed more storage, so I was in a position that I ended up using three different storage places. The other two places were so much more customer service oriented. This was the least friendly. It wasn't a bad experience but I wish I had gone to the other places first. read more

Great location but horrible customer service and management. I know all storage places give you an "introductory" rate to get you to move in and the price eventually increases. When I moved in I was told my rate would increase in 6 months but would be "very close to the move in rate". Then they tried to increase the price of my storage unit by 66%! I got them down to a 22% increase but after three months of being billed incorrectly and numerous phone calls and emails to try and get it corrected I have moved out. I was able to get a larger unit for half the price about 4 miles away. Not worth the hassle to stay here even though the location is great. Thank you for the comment from the manager...but it's too late. I've already moved my stuff out and I'm not coming back. In the future prices quoted on the phone should be updated in the computer ASAP so customers don't have to through the mess I had to go through. I waited 2 months for them to fix it and my breaking point was when I received a phone call last week that I was "late" on my storage rent...which I was not...the billing was still wrong. I'm being generous with my 2 star review...only due to the facilities location. read more

Good location and no security issues. However they will raise your rent about every 3-6 months after your initial contract which you will have to negotiate. Also after move out they will bill you and threaten collection if you are after the first of the month. We had a car in storage which was being shipped out under short notice as a military transfer. When they moved the car the office was out to lunch so we couldn't close out the couple day prorate. I then got a threatening phone call and a bill that was different then the amount of the prorate which they said is just what you owe in our system? How about the math to support it? If you Expect rate raises and to be treated like a criminal skipping bail you won't have any surprises. read more

I was pleasantly surprised with the customer service I got from Stephanie. She went above and beyond to accommodate me and my needs. She explained how everything worked and what was expected of me and what services they offered. They also offer customers free truck use, a free driver if you need it, just to mention a few. Which the other facilities do not. It was also reasonable, clean and easy to access to your storage room. Stephanie you have given me hope for people of your generation, as far as customer service gose. It's hard to find good customer service today from young people. Kudos to you Dear and keep up the good work! Thanks again. read more

Great customer service Stephanie was very helpful on helping me get the right storage unit didn't make me pay more for something I didn't really need . read more

I've been storing at StorAmerica for 10!years. They've always been helpful and went out of their way to find me the best prices. I would highly recommend them especially compared with their competitors! read more

Immensely dissatisfied with the lack of communication and blatant disregard for personal consideration. I would NEVER recommend this business and their service indifference. Sadly, I'm 100% convinced they do not care. Go elsewhere. read more

I've been storing at StorAmerica for 10!years. They've always been helpful and went out of their way to find me the best prices. I would highly recommend them especially compared with their competitors! read more

Cheapest storage and great customer service! They also have a $9 move-in special for the first month of rent :)

This building has to be the best storage place I've been to. Believe me, I've been to 6 different storage places before but this has been the cleanest and safest place so far. The price is as fair as you can get around the area. Big thumbs up! read more

We are planning on moving to Palm Desert soon and we need a storage. We found this in Yelp and decided to check it out. The managers were very friendly and showed us around the storage areas. We looked at other storage space in the area and we like this one the best because of their prices, awesome customer service and good storage spaces. read more

Best customer service ever. Jehd and all of the staff in the office are helpful and friendly. They work to understand what you need and get you the right sized unit at a good price. Check these guys out first when you're looking for a storage. read more

We have had a storage unit here for two years. We just rented a second one yesterday. The employees are so helpful and kind. They even tried to get our second unit as close to the original one as possible. Their prices are competitive. Go check them out if you are looking for a storage unit. read more

This place is wonderful. I moved my stuff in here and everyone was really nice and made it as easy for me as possible. I had heard all kinds of horror stories about storage companies and was nervous. My things were safe and in place when I came to get them a month and a week later and they couldn't have been more accommodating (since I didn't know what day I was moving my things out, they said to just come in and pay my pro-rated amount on the day I left as I had given them notice of around when it would be). If anyone needs a storage unit in the Palm Desert area, I would highly recommend StorAmerica. read more

Great location very convenient Cook St. at 42nd Ave. I referred a friend to this facility and he has been happy. Plenty of cameras, lights, property is kept clean and the people at the office are polite. Check them out they have a move in special and offer a free moving truck that you can use when you move in. read more

Great experience! Pretty reasonable rates for good size storage, very friendly staff. Even let you borrow their moving truck!

The company I work for has 2 units rented out at this facility. For months we have been receiving late fees because of not receiving our mailed invoices. When we asked to change it to email, they never did it. I have called them every day this week, which equals 3 times, requesting our name to be correctly spelled and our invoice to be emailed to us since the invoices are not reaching us by mail. Robert and Paulina say they made all the changes and it turns out, they never did. I had to, in a round about way, call her lazy and dumb to get any results. These people who "manage" the facility are lazy liars that are rarely ever in the office. Don't waste your time with these subhumans. read more

Enereo is the best manager a storage company can have. Yesterday I went to StorAmerica to get a storage unit. Not only was he super friendly and helpful, but he recommended a mover that moved our family so fast and so well. This is a great company and I highly recommend it to anyone who needs a kind and knowledgeable person in charge. Thank you Enerio, very much! read more

I would like to say. Thank you to Eric And Paula for there outstanding service. Helping my brother and I get situated in our storage unit. Looked like a very busy day. They managed to get me situated in a timely manner. Thank you agin . read more

I have had some troubles with stor america in the past however today they had transferred a new empolyee named Paulina and she was the most nicest cooperative and attending to all of our concerns and completed our process for moving very efficiently. She was pleasant cheerful and gave us bottled water when it was 110 degrees outside. She seemed very genuine. I love it thank you! read more

Loved the service - we just needed a place to store some things for a little while. They honored the move-in special as advertised on yelp and the truck was included. Super deal and very convenient! read more

The young lady who helped me obtain my unit was so helpful. Even though this wasn't her usual place to work (she was assigned to help out in this facility), she was very helpful and sweet. I feel bad that I didn't get her name because she should be recognized for her dedication to her job. The unit I rented needs a bit of work but all in all it's doable. read more

I want to Thank Paulina and Beth for reaching out & really taking the extra steps to make me a Happy StorAmerica client. The Unit is clean and perfect for my needs. Thank you again for your 5 Star Level Support and Treatment. read more

Jehd was fabulous!! We checked in on 11/7/15 (sorry it's taken me so long to write this ;-) and he was fabulous! I called and spoke to him after my online inquiry and he was wonderful! His manner and professionalism were unparalleled. He answered all questions, showed us the prospective storage unit with care, and simply handled the transaction with grace from start to finish! Jehd exuded your company brand by extending a value and awesome experience!! If you have storage unit needs in Palm Desert, CA look no further: go here and ask for JEHD! We'll see you soon. Happy holidays!!!!! As I reflect passing thanksgiving, I am thankful for Jehd! read more