This storage might be a good choice for you if you don't have to have any interaction with the owner, Thomas. I've had my belongings here for a year with no issue until it was time to move out. On my scheduled move out date, there was no access to the unit available. The dial pads were down and me along a few other customers waited for hours with no resolution even though we were promised by customer service that we would be contacted the same day. I was scheduled to be in a completely different state to begin a new job the next day so I was forced to drive an empty uhaul to my new location. Two days later I received a call from Thomas on his personal number. He offered me a month free but I explained this wouldn't help me bc I was moving out completely. He refunded me a months rent (a drop in the bucket compared to the gas and fee for the truck I had to pay TWICE- over $1200 dollars to be exact bc gas prices are crazy). Thomas instructed me to call him back and let him know when I would be back to gather my things as a new PIN number would have to be set up for future access. I guess he forgot that he called me on his personal phone bc when I called back (as instructed) to inform him of my move out date he chewed me out stating that he doesn't conduct business in his personal line. I was completely in shock and couldn't believe he was treating me this way after already inconveniencing me once. I called the location and got assistance from a very pleasant employee who assisted me with a new code to retrieve my belongings. Later, I received an email from Thomas about some things left behind. I moved out on 6/26 and explained that I had the unit until the 1st so I had a few more days to allow a friend to pick up items that belonged to them. He proceeded to explain in a very nasty manner that bc the lock was removed I had already "moved out" and that he would charge me $150 to remove my things. I accepted the fee just to be done dealing with him all together. Instead of that being the end of it, my things weren't removed at all. Instead, I was hit with another invoice on 7/1 for a new month even though I clearly stated in my email that he could remove my things and I would pay the fee to avoid any future dealings with him. I'm assuming he wants me to pay for a months rent and hopes to also hit me with a removal fee as well. Just terrible business after the huge inconvenience he caused me. I have been trying to reach someone for three days now with no response. I'm just ready for this nightmare to be over. Please beware this man is cruel and nasty. Rent at your own risk. read more

I recently noticed the storage unit had tubs stacked higher than I could stack them. I told Maxine the storage manger about it. I was moving my items out. Things that were placed to the back of storage unit were missing. That is when I realized I was robbed. All of my collectible items were gone. Things like china, antique punch bowl set, silverware, towels, cookware, expensive decorative items. I felt violated and heartbroken. I trusted my things were safe there. Anything of value was taken. Things that were stored in tubs were out of tubs. The robbers had a field day. I was told by Maxine that I would have to file with my insurance company and that iStorage was not responsible. I felt she didn't believe me. But I was told that a previous employee and someone he used to help move things for tenants has taken things. This was told to me by a previous employee Yolanda. I believe now that this was a good possibility and have filed a police report. I am just sick over this. Things I had worked for are gone. I know the lights in the area would go out when I went to check and store more things. If you have any valuables dont use this storage facility. Joanne M. read more

I'm giving it a 5 star because it's clean, safe and the front desk help is very good. I worked with Maxine to figure out what I have been paying each month. I have autopay set up so I do not pay attention to what is being paid each month. I thought I had seen 2 notices of increases this year. Sure enough I have had 2 increases in the last 12 months totaling a 32% increase. That's quite egregious as inflation has been about 8-10% in the last year. Maxine is knowledgeable and very helpful and I'm glad she was working when I needed to figure out the increases and when they took place. read more

What a great experience. I came in earlier in the week and rented the wrong size unit. When I came back in today they (Thomas) worked with me to get me the most affordable rates for a larger unit. I am a Real Estate Agent and I will refer them again and again. read more

Very clean facility. I didn't see any bugs or trash. Plenty of dollies/trucks to make unlaoding switft. Four elevators also help make the move easy. The staff is wonderful!! Mia was very friendly and helpful. Reasonable pricing. If you have insurance don't pay online. Pay when you get to the facility because you won't get a refund on it. Other than that, I have no complaints and would rent form them again. read more

Clean, secure, and a staff that is polite and easy to do business with, particularly Mia. Thank you Mia. Your customer service is excellent. read more