Made a "reservation" for a trailer at 9am for a 5pm pickup. Uhaul sent by text a "confirmation". I…read moreleft work early to drive across town. When I get there "phillip" says oh, we rented that to someone else. You were supposed to be here at 9. NO phillip. I spoke with you (which he denied) and said very clearly that I would be there at 5 and would return the next day before 5. Then he said oh by the way, your truck is not rated for this tow. I used the same truck and trailer not long before... So I am now wildly inconvenienced. And displeased.

Let me save you the hassle--please think twice before doing business with this company. My…read moreexperience was extremely disappointing. The staff was rude, the customer service was poor, and the overall professionalism was lacking. It honestly felt like profit mattered more than treating customers with respect. I would not recommend them based o

Facts: If this…read moreReview had 10 stars, I would like them all up! My fiancé and I I just recently had a loss of one of our jobs as well as three family members in the past nine months. We came in asking for two storage units and I've made so many changes to the day with since we moved in. Andre is the lead manager and he has a very professional and well oriented team. With his decade of experience he brings both professionalism and empathy to the table. We definitely required a lit of both. He and his staff have gone above and beyond to accommodate our multiple changes and requests. I have researched 9 storage facilities for over three weeks and let me tell you I know what I am reviewing here. The units are impanel yes it is a new facility but they maintain it impeccably. Talk about service. They even had our units opened up before we even go to ur floor after the truck pulled in. I cannot say enough about them. Earl , Selena , and Lexi are just terrific. We are in our 50's so they also made it senior proof when it came to getting the documents taken care of. Andre definitely knows what he is doing the staff is very sweet. The bathroom facility is very clean and Andre runs a tights ship. Most importantly it's secure as Fort Knox. Cameras everywhere. The call button is very helpful at every elevator. No need to walk all the way to the off to ask a question. Why are you waiting? They had one poor review and that customer been helped and at unit herself. By the way she does end it by saying stupid me. The review shows that she's culpable. Make sure you check our this facility. Many fun restaurants and bars with outdoors seating with if walking distance. We park at the lit and walk around. Sonia's this one by and NO we were not paid to write this. I've been to many storage facilities and this surpasses all of them.

I really thought going into this that it would be a good experience...sadly that is NOT the case…read more My mother passed away so I was moving from a big home into her condo and needed to store items for my daughters. I found this storage facility convenient to her house. **BE WARNED The good, BAD and UGLY!! CLASSIC BAIT & SWITCH** It was an easy process to reserve it online. The facility is very clean and temperature controlled. Andre is nice and professional. I signed up for a 10x15 with 1 free month on 3/14...however got there and needed a bigger unit and was told I could pay the remainder of march and get half off the next 3 months. I received my invoice for April and it was for the full amount. I received a call from there at the beginning of the week asking if everything went well and would I post a review. I said yes, accept my invoice was wrong. She said she would have Andre call me back. He did call that weekend but I was out of town and it was a normal voicemail...so I was going to be there the following weekend and would stop by the office. I do see him and informed him that they charged the full amount...he said because I did not call him back I could not get the promotion because it had to be done before April 1st...which was NOT mentioned at all in the voicemail. SO NOW I HAVE TO MOVE TO ANOTHER STORAGE FACILITY BECAUSE I TOOK HIM ON HIS WORD...STUPID ME!!

I can't recommend XL Movers enough! We contacted them last night, and they were here the next…read moremorning. It only took two hours for them to load and unload our heavy furniture, including a huge antique dresser. The hourly fee is VERY reasonable, especially for how quick they work. The guys are also super courteous and professional!

They were supposed to show up at 9am with 2 guys and a 10 foot truck. I got a call at 10:05am from…read morethe driver saying he was having trouble picking up the truck. Seems he couldn't get it because it was in the owners name and not his. Huh? He was alone too. He couldn't find the owner to get the truck. Huh? One guy to carry a sofa and chair down a flight of stairs, then deliver it 44 miles away up another flight of stairs. Huh? You're better off finding a mover that knows what the hell a mover is supposed to do. Certainly not this one.

I moived during the pandemic into an apartment in Duluth, right near Peachtree Industrial and…read morePleasant Hill Road. I won't name the complex, because I am really upset at the decline of the quality of living there over the past 11 months- but basically I asked a bunch of companies to get me estimates for moving on Friday night, and I ended up going with Tote because they sent out an estimator right away, and also the price was reasonable. Luke reached out to me Friday night, and we texted about getting someone over quickly. First thing Monday morning he was in my apartment, COVID aware and safely estimating the cost of my move. They were not the cheapest, but from the professionalism and thoroughness of walking through my entire place- his estimate wasn't that far off from the final bill. Monday I chose to move, they came today. Two days. This morning Tyson and Dexter called me on their way to my apartment to give me a heads up. We walked through the apartment and the clock started around 9:40. Within 2.5 hours they packed up my entire place and loaded it. I had many items already packed and they did an amazing job getting it out of the apartment so quickly and professionally. Literally world class workers. Zak called me and wanted to check in on how things were going. We discussed insurance options, and I let him know I was very pleased with the team they sent out. I moved about 13 miles. On the way here I bought lunch, and we provided drinks as a courtesy since these guys were CRUSHING it today. They were done about 30 minutes after the 5 hour estimate- but that's not a big deal in my book. All in all- they moved a 3 bedroom apartment in 5.5 hours. The unloading was also Championship level because there are three levels in the house and they were accommodating to the places we needed items moved. My parents had several boxes from their move. The movers gladly offered to take them out of the garage and also the boxes of packing paper. It was tremendous, the extra effort they made to make sure we were happy. I can't thank Dexter and Tyson enough. I was VERY happy that my family was happy. I want to give a special thank you to John Magruder, who is the head of operations there. I had one item damaged, and he resolved it about 5 minutes ago personally to my satisfaction. It's 10 PM, and he answered my texts (I was expecting to talk tomorrow, but he was going on vacation and wanted to get this resolved ASAP). Sincerely, a great person to offer to talk tonight and get this completely resolved so he can enjoy his vacation and I can move on with my unpacking and settling in. AWESOME person. Tote handles local and national moving. I am going to recommend this company HIGHLY to anyone that needs a hand with their move. Support small business owners! Especially during these difficult times.

Let me preface that I hate giving poor reviews to small businesses...I understand that reviews can…read morebe much more important to them than they are to large chains... that being said, moving is typically a high anxiety enterprise and you need to know as much info about who you choose to move with as you can. I also feel that all actions have consequences, some good, some bad...this is the latter. I recently had an out of state move with a full pack that I had set up with Tote Moving & Delivery months prior. I called in frequently to make sure everything was on schedule and was always told by the owner that it was. They called to inform two days prior to the move that they were going to outright cancel the move as they had 2 employees out sick and one other who had a family member pass. I understand that things happen and I can be sympathetic but to have no backup prepared for an out of state move and/or to not even offer to move the date back was unacceptable and put me in a terrible, stressful bind. This ended up costing me thousands of dollars extra to procure a last minute mover. I was also not pleased that I had spoken to the owner all throughout the process but when it came time to give me bad news, that job was given to another of his employees. I asked the owner to contact me and he told me he was too busy covering for the workers that were out. My total move was to be over $8000 and that did not even warrant a personal call back in the owner's eyes? *I will say they did offer to have another company that they had a relationship with try and assist me but when I read reviews of the other company, they were flat out scary. They were rated extremely poorly and many reviews mentioned fraud and theft, so I did not consider using them. That did not even seem like a viable solution based on what my research came back with. If you use Tote, perhaps you will have a better experience...but just know that the potential for the whole thing to fall apart is there, it happened to me.

Everyone here is pretty friendly. The units are clean but the property could use some landscaping…read more The prices are average for the area. They do run specials on occasion, so be sure to ask. I like their hours whicg makes the units very accessible.

From my first phone call looking for a storage space, up until my last load of "stuff", Andrew and…read moreSamantha were extremely helpful, informative, and in my opinion, the perfect example of customer service!!! They answered all my questions, provided very reasonable pricing, and excellent guidance. Anything I needed to move my "stuff" they provided. The availability of the facility was perfect for me and the my space met my very demanding needs.

amazing service, they delivered & unloaded my furniture undamaged, highly recommend!!read more

Did a great job and was careful with items. Quick and efficient. I took off 1 star because it only…read moretook an hour to unload everything and I was still charged the original 2 hour pricing. You pay for what you book even if you finish early...

Great service and the staff is wonderful. I have been with them for several years. Very nice group…read moreof people and my stuff is always secure!

These guys came through for me with a quick and efficient move. They worked with me and…read moreaccommodated my schedule based on such a short notice and that is crucial! Definitely recommend for all your moving/hauling needs. Thanks!

They helped me move a 1000 pound grill off the pallet, onto wheels, and around my house. Very…read morenice, efficient team Deangelo has with him. Highly recommend!