Charles has been the greatest person to work with. When we made the decision to go ahead and put in a pool he answered every question and concern. We were never left with no response. The workers were wonderful and once the project started it went rather quickly. We have enjoyed our pool and our backyard is now finished and fun for the family. Everyone at the San Bernardino store has been plesant to work with. read more

Secard Pools & Spas - It's even pretty at night with the lights and the waterfall. - Hot Tub & Pool Near Me - San Bernardino, California

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Charles was Very helpful and knowledgeable and knew exactly what I needed for my pool and situation. Great quality products , will be returning soon read more

Secard Pools & Spas - Conditioner and stabilizer and shimmer shock - Hot Tub & Pool Near Me - San Bernardino, California

I recently bought a vacation cabin in Big Bear Lake and knew I wanted to add a hot tub to make the experience even more special. After researching spa retailers in and around Big Bear, I didn't find much selection--until I came across Secard Pools in San Bernardino, and I'm so glad I did! I worked with Charles, who was incredibly knowledgeable and helpful. He really took the time to understand what I needed and helped me choose the perfect hot tub based on performance, durability, and how it would handle the mountain weather. I ended up upgrading a few features, and I couldn't be happier with the result. The delivery process was flawless, and the spa was set up perfectly. It's been several months since the purchase, and I still call occasionally with questions--Charles is always happy to help and never rushes the conversation. I absolutely love my hot tub, and I highly recommend Secard Pools--and especially Charles--if you're looking for quality, great customer service, and a seamless buying experience. read more

Secard Pools & Spas - Hot tub - Hot Tub & Pool Near Me - San Bernardino, California

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Unfortunately, my experience hasn't been the best. The sale/purchase was simple and so friendly. On 7/13/25, I purchased a swim spa, I was told it was a 2-4 week fabrication and a call for delivery. 4 weeks went by and no contact. At 6 weeks I got a text asking if I was ready to schedule delivery. I called this rep, and she was shocked that I hadn't had any updates from the sales or anyone. The spa was delivered on 8/29/25. I called today 9/7/25 to advise my sales representative that the spa had a leak. I was met with a "hmmm" almost as if I didn't know what I was talking about. She put in a work order, but I was told it could be "a day, a few days, a week or two weeks". We'll see how long it actually takes. A word of advice if anyone cares, do your research and go with a company that offers more than drop it in your backyard, gives you the manual and tells you to call if you have any set up questions. It's no one's fault other than my own, but I definitely feel that I should have gone elsewhere, as a swim spa is a completely different animal, than a standard spa. A little bit of guidance and customer service for set up, would go a long way. If I could get my money back and have them remove this swim spa, I would. Extremely disappointed that such an expensive purchase is leaking and may not be looked at for "a while". read more

I was expecting to get better customer service from the employee there. If you go in there please make sure that you talk to the gentleman there and not the older lady. She seems like she's just there for the money and not really wanting to help and understand her customers that have no idea about buying a pool for their family. Also make sure you get clarification about what comes included so you won't end up paying more at the end of the transaction. I don't believe I will be buying anything from this location anymore because I was very unhappy with my purchase and paying the extra money that I could had used for something else. I'm sorry but I had to come back out here because I have no way to contact you Aron. I have tried calling that number several times and it seems like your never there. I have left a voicemail and I was expecting a call back but until today I haven't. I went back to the store in San Bernardino where I purchased my pool. I was able to speak with Juan and he was more than happy to answer my questions and concerns but I was there wanting to talk to you in person or over the phone and it hasn't happened. I think at this point I'm better off taking everything back to the store and getting my money back. This is very upsetting for my children and myself and I'm not about to lose all that money I paid. read more

I go into the store on waterman atleast 2 times a month for my pool needs . Every time I go there in lady in there makes me feel uneasy. Her customer service skills are horrible .NEVER gives me eye contact . She has never smiled for me or gave me the impression she really likes my kind or wanted to help me really . I am an African American and she gives the impression that she's bothered by that. It makes me want to walk out when I see she is the one working .That's not good business and there are other pool places that would welcome my business . The other 2 workers there never gives that impression. So a hr after writing a review I go into the store . The lady is short as usual , no eye contact . I give her my debit card ( same card I have always used in the 3 to 4 months shopping there ) she asks me for my I.d . So I walk back to my car to get my I.d . I ask her y am I being carded she gives me an answer that don't make since but tells me knows I come in all the time . I WILL NEVER SPEND ANOTHER DIME AT THAT STORE . My service is valuable and I shouldn't feel like im being discriminated against in this day and age . read more

We had been looking for above ground pool all summer. Saw a post on FB about a sale from Secard. I'll called my local place and they happen to have one in stock. I spoke to Charlotte on the phone and she was very informative. Upon showing up, she showed us the pool on display and explained the sale. We ended up buying the pool and as scary as it was to build and set everything up, Charlotte was very helpful along the way. I gave them four stars because they left out the four corners of the main frame. Delayed our setting up our pool by two days. When I called in, Charlotte told me to come in. They gave me the pieces and and comped me a couple of chlorine packs. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - San Bernardino, California

This review is purely based on customer service as our pool remains unfinished. Throughout this whole project, communication has been spotty. At one point, we were told that no more work would be scheduled as we were two payments behind, even though we would constantly ask about when payment is due. They do not seem to be on the same page as the county requirements as we have hit a few issues where Secard says one thing, and the county inspector says another. We dealt with all this and let it all go; however, after this recent issue, I've decided enough was enough. The county inspector informed us that our back fence is not tall enough and that we would need to increase its height to pass inspection. We contacted Secard and informed them (one would've thought that they would know the regulation). We asked for a quote from them to perform the necessary work. Because the fence is brick, Leanne proceeds to give us the phone number for the mason that had done the previous work on the front brick fence to enable the bobcat into the backyard and tells us to call and speak with them because she says simply "we don't want to deal with it". Mind you, we have paid close to $70k and are $2k away from the project being finished. The last couple things we need are the electrical done and the installation of the pool liner. While the pool liner has to wait until the fence is up to code, the electrical should be able to get done. But, alas, we have not heard a peep from Secard. read more

Walked in a couple weeks ago for recommendations on how to keep my pool clean, employees were very helpful. Great customer service!

Thank you to Secard pools! We will be having an awesome summer . Thank you to Leann and all the staff that worked diligently to make this happen before summer . Awesome pricing and amazing service . Super communicative. Worked hard to address anything we didn't like or address our concerns . Summer here we come read more

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Super satisfied with how everything went down from start to finish when I purchased a swim spa here at Secard. Excellent customer service and will be a returning customer in the future. read more

SECARD STOLE A $500 DEPOSIT FROM US. STEER CLEAR. We put down a $500 deposit on a swim spa. Shortly after, their team came out to inspect our yard and told us they would not be able to install the spa. Secard not only refused to give us our deposit back but its employee was incredibly rude and demeaning. read more

Beyond grateful for this team but I really commend Antonio for his dedication to his customers. Really friendly and very informative wasn't pushy on making extra sales. Kids are enjoying the new pool and can't wait to finish the set up. -Brian & Yesenia Woggn read more

Secard Pools & Spas - Se cards Pool and spas 18ft round steel wall. - Hot Tub & Pool Near Me - San Bernardino, California

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We encountered some obstacles with our permit process and an Edison power line issue and I want to give recognition to Antonio who helped us get through the obstacles, and we got our pool.He helped us every step of the way, not only is he a knowledgable as a salesperson, he's there to support the customer we really appreciate Antonio at the secard pools in San Bernardino. The construction office did a great job. All phases of our pools construction were well communicated, timely and professional. Thank you Robert from Secard construction office. read more

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Drove very far to see their hot tubs. Was quoted one price over the phone and than another in person. Had to like pry out information about the hot tub from the salesperson, she didn't seem interested or knowledgeable. If I'm spending 10k-14k on a hot tub the least you can do is tell me about it. read more

Worst company ever. Should be able to give negative stars. We waited 10 months for our spa, we were told it would be 3-4 months. It was finally delivered, but doesn't work. We called, everyone we spoke to has been super rude, we were told someone would come out and fix it, but it would be 2 weeks. That is tomorrow, we had not heard back from them, so we called today to confirm, again, super rude, after several calls, I still don't know if someone is coming tomorrow or not. I'm very angry and frustrated, we have an expensive pile of junk in our back yard. I wish we had gone somewhere else. read more

Very happy with our experience , staff was helpful and honest with information that saved us money Every time we called with a question or concern they picked up and gave us answers , We got a vinyl pool built and it came out great! My kids love it already and can't wait to enjoy this summer! read more

Secard Pools & Spas - Vinyl pool - Hot Tub & Pool Near Me - San Bernardino, California

UPDATE: Antonio, the sales rep in San Bernardino should be highly commended for his customer service and desire to ensure that his customers have a good experience. After my initial review, he promptly called to determine how he could make up for the delay in service. Without his dedication to customer service, I may have looked elsewhere for my pool care. As it stands Antonio will be my first call. read more

We purchased a plug and play hot tub/spa today Are salesperson Leann was very helpful. now we just have to wait for the the delivery service to call us for delivery which we were told should be 2 weeks. read more

Tl;dr - I ordered a pump, filter, and timer at their recommendation to fix my green pool and aging system. After a month of "work" and several forgotten pieces I'm left in the same position as when I started but having spent a small fortune and several scheduling induced headaches. UPDATE: after waiting another week they finally sent out a service worker. He delivered the missing timer parts and "properly" assembled the skimmer to the pump which still does not run enough pressure to clean my pool. He gave up and said he was done. Having a real rough go with this company. They cannot make up their mind what they offer. I called ahead for pricing on equipment and services and was told one thing. Then I went into the shop to finalize and purchase my order and was told different details. Then I was contacted by their service/installation department who let me know they would only be doing SOME of the work I ordered because the shop attendant didn't record it properly and those services aren't something they offer. The shop attendant let me know he would include some pool chemicals for the trouble, but it's no-where to be seen. Now 2 weeks later the service guys show up to install the equipment (no chemicals with them) and they find out they forgot some crucial connecting pipes at the shop. Rather than go get them or call in a rush order they call it a night, leaving my old equipment lying in my yard and my new equipment set in place but not connected. The next day I get a call from the service department saying it will be another week before she can send somebody out. This is a very frustrating experience. Another week passes and, after showing up almost an hour late, they finally get the pipes connecting the pump to the filter but cannot get the pressure they want from the skimmer pipe so they laid a 2" pvc pipe across my yard into the pool. This way the pump is "connected" but since they apparently lost the timer clips from the first install now my timer is a gloried on/off switch and my pump just runs round the clock. Now, a month later, I'm still waiting on them to bring timer clips and connect the pump to the pool in a typical manner instead of their time saving work around and I'm having a hell of a time getting them to send someone out. read more

*Final Update: Sorry for update delay. We ordered our swim spa 5/17 and received a swimspa on 7/9 thanks to the efforts at Secard's corporate office. It appears Covid has taken an unprecedented toll on the spa manufacturers. That being said, we are thankful Secard's corporate staff was able to help in this matter. Our swimspa is beautiful, we are pleased with our purchase. My take-away from this experience has been that Secard's staff is personable and eager to help, but much appears to be out of their hands pertaining to your spa production. Antonio was helpful with instructing is on how to maintain our new pool, and gave us all we needed to get it up and running and maintained. Original Review: Was very hopeful and excited when I purchased our swim-spa from this location. I was told 3-4 weeks for delivery- what a lie! I was very clear I needed my delivery in a certain timeframe, and could not be waiting extra weeks for it. Sad thing is, I had been told by other spa dealers not to believe Secard's delivery promises but I got a good vibe from Antonio our sales rep and sadly have paid a lot of money for a swim-spa that no one can tell me when it will be delivered. Chris at the construction office has been good at communicating, but Antonio and LeAnn have not been helpful. I've called (their office line was out) , sent emails (never once got a reply), asked for a manager to call and never heard from LeAnn. I was told by the construction office that I should have never been told 3-4 weeks, so just know you can't trust their timeline. I'm still waiting for swim-spa , it's looking like we will be lucky if it arrives 6-7 weeks from purchase. read more

Secard Pools & Spas - Cal spa swimspa F-1325 - love it- but the covers are huge and heavy! - Hot Tub & Pool Near Me - San Bernardino, California

So far I am not satisfied as I ordered a jacuzzi and gazebo from the fair 7 weeks ago and have not yet gotten it. They were in a big hurry to cash my thousand $ deposit but no order yet delivered. The lady that works there is very nice but the salesmen that got credit for my order does not answer my calls. Hopefully I will hear from them soon and my order will be ready !!!! read more

I have to say this one experience I do not regret going threw, the professionalism that was represented by the contractors from beginning to end was exceptional in every way. Once me and my wife were given the financial responsibility we were set and didn't think twice, our sales representative didn't shy away from delegating on prices that would fit our budget. read more

I have been doing business with Secard Pools and Spas for the past seven years. I have never been disappointed. The customer service is excellent and they always have the products I need for my pool maintenance read more

Don't shop here. I'm waiting on a refund check. I was told I would have it within 2 weeks. 2 weeks came and now it's been 2 weeks since they mailed it. I have not received it. They said I have to wait for it to come back to them before they reissue a new check. They won't put a stop payment on it. Now this was a Charge on a credit card and they won't reverse the charge either. So not good business. Buyer beware read more

Secard Pools is a the best pool store. I always come and get my supplies. I just got a new islander pool built by Antonio, whom I must say is always cheerful and enthusiastic to help. I've seen him working there on slow days and crazy busy days too and yet he is always upbeat.... he is there and more then happy to be there to help. Last time I went in it was busy from the fair but I got helped fast Antionio was able to help me from start to finish. I suggest you ask for him personally because I'm not sure he could have made it any easier. It was great, highly recommended. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - San Bernardino, California

Bought an inground pool. There were many delays. They kept demanding that I fill out their survey even though installation was not complete. Warranty period started well before pool was finished or usable. Liner did not fit corners and vinyl tore. They denied warranty coverage. Other pool venders I've contacted immediately identified the pool and are familiar with Secards poor warranty service. For as much as we spent on the pool and how much we are going to have to spend to repair their poor workmanship I wish there was something less than 1 star. read more

Don't buy anything from there. Their service is really bad and the delivery they choose to use is bad also. I was planning on having my jacuzzi delivered but they had issues to delivery it to my backyard cause the workers were lazy and didn't want to deal with it so they left. We called them to reschedule they said I have to pay another 400 dollars to be redelivered on top of the 400 I paid to be delivered into my back yard. That was unsuccessful. read more

The staff in this location got great customer service attitude. They are very helpful and make the customer feel welcomed. I live in Los Angeles and if ever need parts or have any questions I will definitely hit them up again! Thank you Antonio for that new pool pump great price! read more

Update. I called corporate cal spas and they informed me that Secards didn't file a warranty claim until April 6th. 5 weeks after I originally called for the warranty repair. Per Cal Spas, Secards dropped the ball. Still no repair since February 23rd. Leann, Charlotte or Stephanie at both the retail location and the construction office never call you back when they all say they will, for warranty coverage after my Cal spa has formed cracks in the glossy acrylic shell. After months of calls it got repaired last year then the repair starts cracking again. Here we go again!!! First called again this year in February and they said they would contact me as it takes time I gave them a month (trying to be patient)) to call me back and that never happened. Numerous phone calls later from me to all of them they finally give me the acrylic guys phone number (Herb, the only guy they have for acrylic repairs) that was supposed to call me but never did of course so I called him and all he says after I tell him all the days I'm available is "OK". 2 and a half months since the first phone call and still no repair. By the way if you contact cal spas they tell you to call the seller. read more

Secard Pools & Spas - Cracks in spa - Hot Tub & Pool Near Me - San Bernardino, California

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They lie and say anything to get you to sign a contract. They don't deliver, and you have to go to court to get your money back. Do not go here! read more

Always treated well at this location. Leann is the best, she goes over and above to provide you with the best service. She been handling our needs for more than 15+ year. read more

We are new to the high desert and looking to install a pool for family gatherings and enjoyment. We researched some pool providers and contacted Secard Pools. The sales team was knowledgeable of the area, codes and terrain. We had 2 salespeople on our project and Leanne was awesome throughout the process. She described all the options, costs/benefits and made some great suggestions. Once we were under contract, she remained involved throughout construction to help remove blockers, solve problems and address issues. Inevitably a construction project would run into bumps and having Leanne on the team was an excellent resource. The Construction team worked diligently and stayed on schedule and worked with the city on the inspection and permit process. The Customer Support team came in after that and was great to provide tutorial to us to maintain, operate and upkeep the pool and the systems. The process took about 9 months from initial meeting to finish. We are very happy with our 30x15 rectangular vinyl in-ground Islander pool, salt-system and look forward to enjoying it this Summer!! Adding a pool is a big undertaking and you want professionals, friendly and customer service oriented people on your team and I'm glad Leanne and Secard were on my team. I highly recommend them. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - San Bernardino, California

My pool pump went out and i went to secard pool & spa and they helped me get in touch with the manufacture to get my pool pump that was under warranty and they were a great help in getting the manufacture to replace my pool pump. I highley recommend them. Thanks for all your help. read more

Drove from Highland to Secard today for the first time to buy some pool shock and a basket for our filter. Antonio was extremely helpful, knowledgeable and courteous. We're new to the pool scene and he took his time to guide us through what we needed to keep our pool sparkling clear and clean. Our new pool store, it's so worth the trip. Thanks Antonio read more

Helpful staff Always get the information and supply I need! I got a hole in my above ground pool, went to this location, not only did they find me the correct patch to use but informed me on how to correctly do the process...I went home and patched my pool in under 5min. No more leaking!!! I buy everything I need to maintain my pool nice and clean. This store has it all! read more

We shopped all over looking for a spa. We went to Secards and found the spa we wanted for a price we wanted to pay. They even custom ordered it for us. They delivered and set-up very professionally and we are very happy. We have been customers of Secard's SanBernardino since the 1980's when we installed an in-ground spa, and later we had purchased a Doughboy pool. We have always been happy with their prices and service. read more

I recently purchased an above ground pool with the store in san bernardino off of waterman. We paid with the form of check in have you know what kind of drama that would've been we would've just paid with a credit card or cash. The gentleman at the desk said to us that when the check had cleared and we need to call in with them. So once the check is cleared I called into the store and said the check cleared can we get the delivery scheduled, this time I spoke to a woman and she said that she need me to bring a copy showing proof that the check cleared. And is this was an early Christmas gift from my parents they did not live very close they lived about an hour away. So about four days later my parents came out me and my mother went to the store to show them proof of the check and I made sure to let them know that this was a complete inconvenience to have to come into the store to verify who is paid for, I don't understand how a business has been around this long I cannot verify whether somethings been paid or not by a customer it's absolutely ridiculous. So they made a copy of my bank info showing the check cleared and put it with my records and So now the time came to schedule them to deliver the pool to my home, when questioned about where the location was aware was going to be livered to my home I said you'll be delivering the pool to Beaumont. Right away I got flack because it was so far away and they were making jokes and just so inconvenienced at the fact that they had to deliver this pool, and what pisses me off the most is I paid extra for it to be delivered I do not own a truck to come get it. So luckily the very nice gentleman who is going to be installing a pool for me was kind enough to pick up the pool I didn't hear any bitching or complaining from him he was very accommodating to help me. The lack of customer service these people have is very disappointing I will never ever purchased anything from any of the stores ever again. I'm sure some of the other stores have very nice employees who know what customer service is but I'm sorry my experience in San Bernardino has completely tarnished me ever wanting to go back to Secard pools again!!!!! read more

I was a first time above ground pool owner, and I was feeling very overwhelmed by the entire process and all of the things needed (I had no idea how much Stuff was involved). I was just about to rip out my hair... And then I met Antonio! He stepped from behind the counter, took me by the hand (figuratively ) and calmly guided me through this very difficult task. He was awesome... There were a couple of things I needed that Secard didn't have, he looked on his computer and found it somewhere else for me. Now, when I have a pool question, I drive all the way pass about 12 other pool stores to Secard in San Bernardino on Waterman (I live in Fontana). Antonio and Secard Pools... My new pool Buddies!!! *TB* read more

This is my first Yelp ever and it's because of the horrible Customer Service provided at the San Bernardino Seacard pools branch. My sales guys is Antonio (nice) but constantly drops the ball and no follow through. But my treatment in the showroom by the manager (think Leanna is her name) was horrible and boarder line racist. I've been waiting for 4 mos and still no liner; went to the showroom to speak with her and right away I was continually cut off when I spoke, insulted, concerns were never heard or acknowledged and I can go on and on. Tried to get help with atleast better customer service on their end by contacting the main office in Rancho; to no avail. I just know I will pay thousands more when it's time to replace my liner in the future. I will never spend money (and I've spend over 10k with this company) with a company that makes you feel un-valued as a customer. read more