Been struggling with my pool and decided to get the water tested to make sure I'm on the right path. Jessica sampled the water for me and was extremely informative and extremely friendly and kind. She was patient and answered all my questions and those she wasn't too familiar with she asked other coworkers to make sure I had the right information. Jessica never tried pushing a sale on me and rather let me know a game plan to get my pool on the right track (luckily I was headed the right direction!). I went ahead and purchased from PoolWerks some basics and I see that our conversation and the chemical quantities we came up with made a decent improvement just 12 hours later. Used to go to Leslie's Pool but the rude and "I know better than you staff" was irritating- will be coming here from now on instead! read more

Bad customer service I call twice and the guy just hung the phone while and taking. I was looking someone to come and repair the light bulb in my pool. read more

Very pleased with the responsiveness. We recently decided on weekly pool service versus trying to take care of it ourselves and so far very pleased with Poolwerx. read more

Always great service, information, and exceptional repair work at Poolwerx in Redlands

Poolwerx does a great job of keeping our pool crystal clear. Our technician comes every Friday morning and does a thorough job. Thanks so much! read more

I'm a pool owner that maintains all the equipment. I have never had to use a pool maintenance company not a pool guy. This summer I had a big issue with algae and poor water circulation. I tried everything and even replaced several parts and still couldn't figure out where the leakage was and why my pool wasn't priming. I went ahead and reached out to poolwerx, and let me tell you! I have never had such a positive experience with the entire staff! From their store employees to the person that called to book the appointment, they were all very knowledgeable, helpful, and kind. The next day they dispatched Dave and Ken. They explained everything and within an hour, the took my pump apart and fixed the issue in the impeller. There was a blockage and needed to be cleaned out. Thank you Poolwerx for your positive experience! I will continue to do business with you! read more

Extremely friendly staff made us feel so welcome. Staff tried very hard to help us find a solution to a difficult problem. Really appreciate the effort! read more

I took my Polaris pool sweep to Poolwerx for repair. They kept it for 5 days and told me nothing was wrong with it. I took the pool sweep home and it still didn't work correctly. I decided to take the pool sweep apart myself and I found several problems that Poolwerx didn't find, and I wonder how closely they even looked. I purchased a few new parts from Amazon and the pool sweep works great. No more Poolwerx. read more

If they treat your pools like they treat our neighborhood, dont bother with them. Their trucks are not located at their business, they have multiple trucks taking up spots in the neighborhood that they drop their trucks off at. Spots that should be for the people who live here. Park your vehicles at your business, not our neighborhood. read more

All went well. I took them my 3 day old Dolphin pool robot. And they had it back to me the next day repaired. read more

Poolwerx Redlands - Pool cleaner - Pool & Hot Tub Service Near Me - Redlands, California

I came in today for supplies and assistance on putting my DE filter grids on. During the busy time of the lunch hour and on a holiday week, Mike did NOT hesitate in assisting with my inquiry. His attention to customer satisfaction and service EXCEEDS what I expected. I truly hope this accolade is directed to his superiors and permanent file. Mike was so helpful and kind. I truly appreciate his services. read more

I had to get a new pool service after ours totally neglected our pool, so my first experience with Poolwerx was with David and Ken who rescued our pool over 3 days of brushing, vacuuming, chemical treatments, and 2 full filter cleanings after a large algae bloom developed, and the filter had been left uncleaned for a very long time. After they rescued it, Mike has been keeping it properly maintained and is very good at keeping me up to date on what he does and what he observes. I love my pool now, and I can't stop telling them. Also shout out to the office staff, and to substitute techs Alex, Caleb, Kenny, all professional and thorough. My equipment runs so smoothly now, and I hope anyone screwed by KP Pool or any of the other of the many rogue pool maintenance companies will get away from them and call Poolwerx. They don't mess around. May 13, 2026 will be the one year anniversary of having a perfect service and a perfect pool. Bring on the fanfare and fireworks! read more

Pool repair technicians are awesome. Installed my pool heater in record time and gave me advice on how to keep other equipment performing at peak level. Highly recommend. read more

I have had many years of very good service here from the time the company was known as Redlands Pool & Spa. Recently I had the pool filter and above-ground whirlpool spa cleaned, which occurred just days after I called for these services to be performed. Afterwards the filter pump pressure reduced dramatically, and the spa's waters were crystal clear. The spa cover was also cleaned, but a thin residue of white bird poop was still visible in one corner. So this cleaning was very good but not perfect. Room remains for a little bit of improvement the next time around. read more

Had always heard good things and they seem nice. However called to try to get a quote for pool service and repair and no one ever called back despite me calling once a week over three weeks. Seems they have enough business if they don't need new customers. Disappointed. read more

I have been going to this place for a long long time when it used to be Redlands Pool and Spa. When they were in a smaller location. As always, they are very helpful, friendly, honest. Kevin, the owner always greet all the customers with a smile and ready to help. The service is speedy. Price is a fair. Few of the young one, they answer to all your questions. But the more experiences one, will also give you " more " information and details so that you can make a better decision, whether purchasing or fixing. Over all, I recommended for all the pool and spa needs. read more

Troubled waters NO more! We lost our pool-man, so we turned to Poolwerx for help. our water was cloudy and had algae issues. Melissa, John, Matt and Dan have been "Honest" and invaluable. They listen well, do NOT judge, very professional and most of all keep you from buying items you DO NOT Need.... You read that right... these folks have the integrity that has long been lost from too many business... so they have our business and you need look no further for one, Poolwerx has our back and can have your back. Our Pool now looks crystal clear. Thank you Poolwerx and Melissa, especially as we have dealt extensively with her, yet all are deserving read more

I have relied on the help at this store for over 15 years. They always have what I need, or can offer a helpful substitute, or can order parts for me. Recently, I knew something was wrong with my pool, but the chemical levels were pretty good, so things did not make sense to me. These folks have always offered to test my water for free, so I took them a sample. Within about 5 minutes, Jon was able to tell me exactly what was wrong as well as how to correct it. I told Jon that I was going to start calling him "Genius Jon." The service here has been consistently great, it should not have taken me this long to share about it. read more

We had our pool drained, cleaned, tile fixed this week. Ken oversaw the process and did most of the work. He briefed us on what needed to be done and what would happen once we got the pool full with water. The second day of the process, he brought a glass bead blaster to get rid of the calcium build up and the tile guy to fix the tiles that had fallen off. They stayed until 6 at night to get everything done. Ken was right back at our house the next morning to finish filling the pool and jacuzzi and add water conditioner and chlorine. He got the dolphin pool sweep and pool pump running and reset the timer. Later that day, he called to ket us know he was finished and what we needed to do next. Ken was extremely professionsl and even remembered our pool and pool pump from years before. We felt very comfortable with Ken and were so happy he was there to take care of everything. The pool came out beautifully and we couldn't be happier! read more

The service manager (Matt) was very rude & told me I can drop the service when I called regarding them changing service days. He said they review the service route once a year & change to any days for their convenience so they can service more pools. read more

First of all, when someone comes into your store please treat them respectfully. My wife went in yesterday and was asking questions about different stabilization for salt water pools. The tall thin man (close to calling him a kid due to disrespect) proceeds to talk down to a health inspector/auditor for a multi billion dollar company, with pool and spa expertise. She had to ask him several times all with the same attitude of, we'll bring me a water sample. Plus it was close to closing time so I'm sure he was miffed that we were there near dinner time. Sadly being this place is close to our home we shall not return. read more

Knowledgeable staff, very helpful in advising and explaining things to new spa owners! I love that they wouldn't let me buy something I didn't need (even though it was more profitable for them if they had) and that makes me a loyal customer. I will only go here from now on!! read more

They are honest and have a great rate! You can have your filter cleaned up to twice a year and its complimentary. My pool serviceman Josue is the best! Try and request him. I have a saltwater pool, he is very informative he taught me how everything works when it before with my other pool service company I didn't have a clue. He really takes his time to do a great job and answer any questions and keep you updated about everything he is doing. The customer service is amazing as well you get weekly emails about your pool as well as access to their app where you can follow along, pay your bill, etc. Love this company! read more

Called Poolwerx on Tuesday morning for a filter cleaning. They have been servicing my filter for 20+ years. I explained that the filter had stopped circulating and that I needed someone to clean the filter as soon as possible. They advised the service department would call and set up an appointment. I did not hear from them. At 6:45am Wed, I get a text saying they could come that morning. I responded and said OK, but never hear from them again (text or phone). It has now been four days and no calls from Poolwerx. I ended up contacting Paradise Pool Service and they were very responsive (same morning service), professional, and cleaned up well. (Poolwerx always left a mess) They were also about half the cost of Poolwerx. Poolwerx has lost a long-time service customer. I will may still use them for parts as their store staff has always been knowledgeable and friendly. read more

Friendly, professional, speedy and very fair price. Always have done excellent work for us. This morning the pool pump failed to start and tripped the breaker. It was going to be 95 degree day. After a brief bit of troubleshooting I called Redlands Poolwerx. The Technical Service Superintendent, Ken returned my call within 15 min. Very cool and knowledgeable guy. He said they would try to get someone out for the service today. David, the technician arrived within a couple hours. Professional, personable, experienced and quite capable, David persisted even though it was a difficult situation until he had found the cause and resolved the problem. He only had to replace a couple parts after some diligent troubleshooting. All is working great again! Highly recommend these guys. read more

Poolwerx Redlands - pool pump plate - Pool & Hot Tub Service Near Me - Redlands, California

Costumer service is amazing! Everyone there was so kind, they were especially kind to my niece who's 2 years old. They let her pick out tattoos and toys from this little bucket! Highly recommend this place! read more

I visited this store looking for some replacement parts for my pool. I found this store AFTER I made a purchase of the same parts at a nearby chain pool supply store. The prices were so much cheaper here, the staff was friendly and this store was clean and organized. The only downside was they charge a lot more than other comparable places I found for a "pool start-up" service. About 300% more! In any case, I will be back here to shop around for parts and supplies in the future, before I revisit that "Other" chain store. read more

I have been a customer of Redlands pool and spa for almost 25 years. I've always been happy with the field techs who clean my filter and the install of new equipment a few years ago. What I don't understand is why it takes 5 days for someone to confirm an appointment date. With todays modern technology - that makes no sense. 100% of all company's in todays world - you call and right then you have a confirmed appointment. Pool Werx needs to join the modern world. Otherwise I will look for another place to do business with. read more

On 9-24-20 (Thursday) at approximately 2:30 pm, I noticed my pool pump stopped working. I immediately called Redlands Poolwerx and explained that I was having family over this weekend for a party. Approximately 1 hour later, I got a call from Ken V (General Manager) and was told he would send a repair technician within one hour. The technican along with Ken V arrived at my home and repaired the problem. I really appreciated there customer service and quick response. It's nice to know there are still businesses that go above and beyond for there customers. THANKS AGAIN!!!! read more

Really helpful, friendly staff. Needed a few replacements parts for an old pump, the gentleman at the counter looked up the parts and found them quickly! Only $10 to get my new pond running! We also have a pool and spa and will certainly be back for any future needs. Thanks Poolwerx! read more

I purchased a pool cover for my pool in April 2018 from Redlands Pool and Spa which is now listed as Poolwerx. On the receipt for the cover, it lists a 2 year full warranty with a 5 year limited warranty for the cover. 16 mos later the cover is falling apart in chunks and has a huge hole in it. So I called the store which again is now listed as Poolwerx. I asked them about the warranty. The gave me the number to the manufacturer to call, which I did. When I called the manufacturer they told me to go back to the store and have them contact the local distributor who could exchange the cover with no problem. It's a common occurrence and the local distributer would know how to handle the exchange. Went to the store as directed. When I explained to Ken, the purchasing manager, what I was told to do he refused to help me. He said I needed to go thru the manufacturer. So I called the manufacturer back right there in the store. Even after they explained to Ken what needed to be done he argued with the manufacturer. He was clear that he did not want to deal with contacting the distributor as directed by the manufacturer. Ken begrudgingly ended up making the exchange after some back and forth conversation and a lot of attitude. Terrible service given by Ken and not what I would have expected. You would have thought Ken was having to pay right out of his own pocket for the exchange. He was rude and obviously upset he was having to make the exchange. When I asked why they offered a warranty for something they didn't want to honor he said that most people just don't bother and just buy a new one. He warned me that any future claims would have to be with the manufacturer and not them. Understood, Ken. And trust that I will never make any future purchases from your company. I like to support local businesses, but based on how I was treated that day, I won't be doing business there again. read more

Met them at the Redlands resident expo, I believe that's what is was called, got a phone number right away from Matt. He sent me a text message and asked me to text him my home address to receive a free quote for monthly Pool service. I sent my address and he never replied, I then called after not hearing back from him. I was transferred directly to him and he once again asked for my address, he then said I would be getting a call from someone to schedule a day for someone to come out and look at the pool. I have yet to hear back from anyone. Why go advertise yourself or the company that you work for to just ignore the potential new customers? I don't get it. read more

They were prompt showing up and did the work that another pool service Company wanted a lot more money to do. The tech was very nice and knowledgeable which make the whole process a much better fit than the other Company. Very pleased with the outcome!! read more

I've been with Redlands pool and spa for 20 years. Great. Then they changed to Poolwerx. Not as good of quality, no attention to detail, or as helpful as before. I'm cancelling. read more

I called this morning looking for a specific part for my Hotsprings spa. I was never asked for the serial number, as I do have that info handy. I was asked only for the year and model. I was then told they had two in stock. I drove an hour to pick it up, since they are the closest Hotsprings dealership to my house. Once I arrived, I was told that the the person in the retail department, which I spoke to on the phone, was mistaken and they DID NOT have the right part in stock. What a complete waste of time and disappointment. Needless to say, I definitely will not be purchasing my replacement spa from this dealer. I was able to find the part online for a fast and free delivery. read more

I initially purchased my spa in Moreno Valley. The initial purchase was ok, but when it came to delivery and install it was a joke. The electrician they said to use was very expensive and did not do the job to code. I had to fight with them to make the necessity repairs to make things to code. I had to dig the trench for the underground electrical. After a long battle with that store, and not being able to get things repaired, I spoke to Josh at Poolwerx. They were able to take over my warranty and make the necessary repairs. Josh and Dan are awesome to work with and have taken care of all my needs. I am sorry I did not make the initial purchase from them. I recommend these guys to anyone who wants to purchase a great product and have things serviced. I big thank you to the guys for taking care of my needs. I will never go anywhere else for my chemicals or service needs. read more

The staff at Poolwerx are very knowledgeable, helpful, professional. I needed help with a problem with my pool filter. With there help I was able to fix it. The staff figured out I had lost a o ring when I cleaned my filter previously. They looked up my model and sold me the o ring and I installed it myself. On another occasion they helped me trouble shoot the source of a pool leak. Great place to get help. Thanks read more

Poolwerx Redlands - Pool pole and brush - Pool & Hot Tub Service Near Me - Redlands, California

Heard good things about Poolwerx and they seemed to have good reviews. In late April I contacted them about servicing my above ground spa and they informed me they could not take new customers at that time due to a "software update" related to their scheduling system. I was told to wait two weeks and try again. I waited three weeks and called again, at which point I was told they were still not taking new customers but would be doing so starting June 1st. I thought about contacting another company but based on their reputation I wanted to give Poolwerx a chance. On June 3rd I physically went into the store at which point I was told they still weren't accepting new clients and had no timeline for doing so. Either Poolwerx is doing so well they can afford to turn away customers, or they weren't being truthful about why they aren't taking new customers. I would think a pen and paper would even do the trick in the short term... It can't be a staffing issue because the two times I've been into Poolwerx they have about 4-6 employees in the store alone. Very frustrating, I'll be going elsewhere for maintenance and now my supplies as well. read more

I called them regarding my pool pump not working properly and they were out in about 2 hours. Mike not only fixed that problem, but also took care of a number of unrelated issues I was having. Excellent customer service at reasonable prices! Would definitely recommend. read more

Dan at Poolwerx has provided outstanding customer service from the moment I walked in the door to order a new spa until the day of set up. Even though our deck posed a challenge for delivery, he worked with us to get it done. We bought a Hot Springs Pulse and couldn't be happier. For the best service and product, go to Poolwerx in Redlands. You won't be disappointed. read more