I Contacted Steve regarding a pump motor install for my hot tub on Monday September 28. I've actually had a few conversations with him, not just for this job but another bad pump motor last year. He was always pleasant and seemed like nice person. When I spoke to him this past Monday, he asked for information regarding the type of pump so he could properly quote installation of the new motor. By 11am, I had taken screen shots of the parts I'd ordered for the job and even followed up with the company who sold me the pump to get Steve accurate information so he knew what the install would require. When I initially spoke with him on the phone, I got the impression he really didn't want the job but I thought he planned on getting back with me pretty quickly. By 2pm Tuesday, I still had not gotten a return phone call. So, I called him and the phone just rang. I sent him a text message late Tuesday afternoon that said "Thanks" thinking that I ended the previous text with the pump information and hadn't said anything else which seemed kinda rude. Wednesday I called again and nothing. Friday morning I sent him another text saying "thanks for getting back to me." Steve then responds, saying that he had every intention of getting back to me, until I sent the last text message where I said "thanks." I'm completely taken aback by this arrogance and thin skinned behavior. This company has so much business and is such high esteem that they can treat customers like they don't matter? If he didn't want to do the job all he had to do was say so. This is the typical attitude and treatment I have seen over the past several years by large companies and now its filtered down to the mom and pop businesses. Which I find absolutely fascinating since building a business takes time and word of mouth is everything. Or at least it used to be. If you are reading this review, I would strongly advise you use another repair service because the boys over at I.E Pool Masters obviously have way to much work and don't really need you as a customer. The bottom line is they, or at least Steve looks at the customer as an insignificant pain in his ass. And if he perceives something you say as a slam toward his service, he just simply won't return your calls, text and has no problem leaving you the customer, hanging! Much better spa repair services out there. I'm now glad I didn't have him do any work because I'm pretty sure it wouldn't have been done correctly and I don't trust any company who treats a customer with such disregard. If you like a company to call you back whenever the hell they feel like it, or blow you off and waste your time then I.E Pools is your company! read more

As first time home owners with a pool and spa, we were totally clueless about maintenance and operating the pump and heater, until we hired Steve to educate us and show us the ropes. We accidentally drained the spa trying to figure out the pump, and Steve was here right after we called in a panic. The heater wasn't working so we had him put in a new one and we couldn't be happier with the level of friendly service and professionalism. read more

I E Pool Masters - New Pentair heater installed purchased and installed by Steve and Paline - Pool Cleaners Near Me

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This is the second time I have hired I.E. Pool Masters. Steve has always been very professional, timely and polite. He was very accommodating to my work schedule and the times he was available. He explained everything to me in the perfect amount of detail and even took the added step of registering my pool pump warranty for me. He also moved a pipe so it was easier for me to access the controls. It's those extra steps that he didn't have to take, which is why I highly recommend I.E. Pool Masters. read more

Steve was very professional and did a great job updating our pool. Automation system it's amazing! read more

I E Pool Masters - Pool Cleaners Near Me

Steve came out to service my hot tub and was great! They taught me so much - fixed a leak, repaired a chip and all at a very reasonable price. Will definitely use him again! read more

I E Pool Masters is great! We are first time pool owners and we are glad we called I E Pool Masters! Steve answered all our questions and made sure we understood everything about our pool. The company is insured and licensed. If you call he will pick up the phone and you can also text him and he will answer you within minutes. Great Service! Thank you! read more

I contacted Steve for an estimate for replacing my color pool light and the deck seal, he gave me a fair estimate and I decided to hire him. My wife and I are extremely satisfied with the quality and promptness in which he and his wife completed the job. I definitely would recommend him for any work you might need done to your pool. I plan to hire him to replace my heater when the funds are available. read more

I've been without a heater for some time now. With a lot of heater selections to consider and being extra cautious to find a trustworthy installer, I really wanted to take my time and be sure on this. After searching for some time, and not thrilled about pool supply chain pricing, I soon noticed Steve's equipment installation pictures on facebook marketplace and the work looked clean. I decided to contact him through facebook and start with general questions. Steve was very responsive, and did not pressure me at all. He gave me honest and straight-up info about the best heater on the market, price differences, etc. His total price for the heater and install was better than local installers in my area. He took his time to assess my equipment through pictures and asked various questions about my gas line before solidifying a sale and install date. This was a sign of a true professional trying to save us both time and properly preparing. He confirmed my gas line would support a 400k BTU unit, and confirmed he can be out to install it. He showed up on time, and was courteous and consciousness. Steve clearly takes his time to do solid work. At my request, Steve agreed to hook up my booster pump for the remaining spa jets, and the rate was truly a great deal for this extra work. Businesses like Steve's are the ones you hope to find, keep, and refer your family and friends to. I will for sure. If you are looking for an honest recommendation from Yelp, go with IE Pool Masters for your pool equipment needs...you won't be disappointed !!! read more

I E Pool Masters - Pool Cleaners Near Me

Steve is so friendly and polite. Always goes out of his way to put customers first. Pricing is spot on and he is more than fair. You can count on him to keep his word and get your pool or spa right before the weekend each and every time. Give him a shot and you won't be disappointed. Great guy and business !! read more

I would HIGHLY recommend lepoolmaster!!! I hired him a year and a half ago and have been nothing but please the whole time. I heard so many horror stories about pool services and I was very nervous to find some one. I've been the happiest customer and I'd give him 100 GOLD STARS if I could. He has never missed one service, he always cleans my filter on time and my pool looks amazing. Yucaipa, CA read more

Steve came out yesterday and installed a new Pentair Mastertemp 400k to replace our ancient pool and spa heater. I've dealt with a number of contractors in the past and showing up when they say they will arrive is usually a good indication. Steve said he would arrive between 7:30 and 8 and my doorbell rang and 7:50. He brought a helper to assist with removing the old unit and they had it out and loaded in his truck in about half an hour. Steve then got to work making the connections to the new heater. He was obviously very experienced and got right to work with compression fittings too connect the new pvc to the old copper pipes. He was careful to properly prepare the copper pipes. The electrical was run with new flexible conduit and the gas line was properly tightened with thread sealant at each joint. He had everything he needed with him so there was no need to run to Home Depot for parts. When he finished, he showed great attention to detail by painting the gas and pvc pipes so they would look pretty. Finally, he brought the invoice by the next day with all the information needed to submit for the Gas Company rebate. Steve was very familiar with the rebate program. Also, while he was working, he noticed a minor leak from the pump. We decided not to fix it while he was working because I needed to talk to my wife about possibly replacing the pump motor with an updated model. When we were talking about upgrades, Steve was great about providing pricing info without being pushy. I'm very happy with his work and being able to work out the details of the job through yelp was very easy and convenient. After sitting in the spa tonight, the family is every bit as happy as I am. read more