Did a fantastic job on my spa motor. Will use them again in nthe future. Communicated well and…read moreshowed up on time.

I was helped by Andrew. Very knowledgeable and found issue right away. Fixed leak and restored…read morepower. Charged the quote. Language barrier overcomed by telephone translator. My only issue was I was told he would be there at 9:00am and he arrived at 11:30am. I think the office meant he would be there between 9 - 12 am.

Jennifer and Steve are absolutely amazing. We bought our Nordic Spa from them and it was a…read morewonderful experience. They had great communication and showed us all the options available to us. They really helped us all the way with our first spa purchase. Will definitely recommend!

We've had an excellent experience with Olsen Spa. They service our jacuzzi regularly and do an…read moreoutstanding job keeping it clean, safe, and running perfectly. The water is always fresh, crystal clear, and properly treated, you can tell they take real pride in their work and don't cut corners. Every visit is thorough and consistent, which gives us total peace of mind, especially in a mountain environment where maintenance really matters. On top of that, the service is friendly, reliable, and reasonably priced. Communication is easy, they show up when they say they will, and they care about their customers. You can feel that this is a small, family-owned business that values relationships and quality over volume. If you're in Big Bear and need dependable spa or jacuzzi service, I can't recommend Olsen Spa enough. Supporting businesses like this is a no-brainer, they earn it every single visit.

Possible Scam. Multiple requests made for a repair. Appointment scheduled. No show each time.read more

I hired Continental Precision Pools after my pool pump failed and I needed help getting everything…read moreback up and running, including draining and cleaning the pool. Craig was professional, extremely knowledgeable, and upfront from the beginning. He initially quoted a very fair price for a like-for-like pump replacement -- much lower than the $12K quote I got elsewhere. I ended up upgrading to a 1.5 HP pump, which raised the cost a bit, but the installation was done well and everything worked great. Craig and his team did a solid job draining and cleaning the pool, and I appreciated the bundled pricing offer to keep costs manageable. Where things fell a bit short was in communication. The monthly pool cleaning service was quoted at $170, which felt a bit high, and when I asked about flexibility, communication started to taper off. I also didn't receive a walkthrough on how to use the new pump -- just the manual. Overall, Craig really knows pools and gets the job done efficiently. If the communication and follow-through had been a little stronger, this would've easily been a 5-star experience.

I knew Nick was different right off the bat. Of all the people I reached out to, he was the only…read moreone that tried to help first, instead of just throwing a Service Fee at me. He did his best to troubleshoot over the phone, but once I hit a road block, I just asked him to come out to fix it. He was prompt with scheduling, and got me in the same week. He even offered to come out sooner but I couldn't because of work. I was having issues with an error code the hot tub was giving, and Nick was able to pinpoint it to one of two errors while troubleshooting. He tried the cheaper fix before going into the big fix and luckily for me, it worked! I was very pleased with his prompt service, professionalism, and extensive knowledge and experience in his field. The cost was still low due to his diligence, and now I have my Jacuzzi back!

Best pool and spa service in the area. Most reliable company I've came across. Thank you Nickread more

Called on Friday and was quoted a price. Appointment scheduled for Monday and Dominic arrived…read morepromptly and quickly replaced the leaking valve at a price lower than the estimate. Quick service at a reasonable price and good workmanship.

Great service. Great communication. Great team. Every time I have needed something looked at I know…read moreI am going to get an honest and quick response. I wish more businesses followed this same business model.

I Contacted Steve regarding a pump motor install for my hot tub on Monday September 28. I've…read moreactually had a few conversations with him, not just for this job but another bad pump motor last year. He was always pleasant and seemed like nice person. When I spoke to him this past Monday, he asked for information regarding the type of pump so he could properly quote installation of the new motor. By 11am, I had taken screen shots of the parts I'd ordered for the job and even followed up with the company who sold me the pump to get Steve accurate information so he knew what the install would require. When I initially spoke with him on the phone, I got the impression he really didn't want the job but I thought he planned on getting back with me pretty quickly. By 2pm Tuesday, I still had not gotten a return phone call. So, I called him and the phone just rang. I sent him a text message late Tuesday afternoon that said "Thanks" thinking that I ended the previous text with the pump information and hadn't said anything else which seemed kinda rude. Wednesday I called again and nothing. Friday morning I sent him another text saying "thanks for getting back to me." Steve then responds, saying that he had every intention of getting back to me, until I sent the last text message where I said "thanks." I'm completely taken aback by this arrogance and thin skinned behavior. This company has so much business and is such high esteem that they can treat customers like they don't matter? If he didn't want to do the job all he had to do was say so. This is the typical attitude and treatment I have seen over the past several years by large companies and now its filtered down to the mom and pop businesses. Which I find absolutely fascinating since building a business takes time and word of mouth is everything. Or at least it used to be. If you are reading this review, I would strongly advise you use another repair service because the boys over at I.E Pool Masters obviously have way to much work and don't really need you as a customer. The bottom line is they, or at least Steve looks at the customer as an insignificant pain in his ass. And if he perceives something you say as a slam toward his service, he just simply won't return your calls, text and has no problem leaving you the customer, hanging! Much better spa repair services out there. I'm now glad I didn't have him do any work because I'm pretty sure it wouldn't have been done correctly and I don't trust any company who treats a customer with such disregard. If you like a company to call you back whenever the hell they feel like it, or blow you off and waste your time then I.E Pools is your company!

As first time home owners with a pool and spa, we were totally clueless about maintenance and…read moreoperating the pump and heater, until we hired Steve to educate us and show us the ropes. We accidentally drained the spa trying to figure out the pump, and Steve was here right after we called in a panic. The heater wasn't working so we had him put in a new one and we couldn't be happier with the level of friendly service and professionalism.

I called to get my spa fixed. Originally Dennis was great. I paid $306 for him to repair a panel…read moreand then crickets. It was like pulling teeth to get a response. He said when the panel came in, he would go install it and then I never heard anything back. I had to follow up several times he apparently finally went over to the property took a look at it and then left according to the tenant there. Absolutely no communication no response and at this point I'm gonna have to follow a small Claims Court, Monday just to get my money back. Awful experience. Do not use this company!

Dennis is the best! He clearly has a love for this work and it shows in his professionalism, care…read moreand communication. He maintained our in-ground pool and spa for many months until we moved, brought the water chemicals up to the perfect balance and kept everything sparkling clean. His communication, easy texting, was always fast, friendly and responsive. Great guy and great job!

Thank You! Like most people i have no idea what makes a jacuzzi work, and mine wasn't working…read more Fortunately I know how to work a computer and that's how i found Tim. Tim was super easy to work with, and his prices were great. I will definitely be using Tim's Pool & Spa for now on!

From the owner: Spa and hot tub repair Heater, pumps and controls…read moreAll makes Covers

these guys are absolutely top-notch. We are in the process of doing an owner/Builder pool in…read moreCorona. Working with all the different phase contractors you can see a lot of them are shady, they don't meet deadlines, very messy, undependable This is not the case with sal and his crew at sunsational pools. From the very beginning sal and his crew have been incredibly knowledgeable, very efficient, meticulously clean, and generally pleasant to work with. Sal himself as a straight shooter, he gives you a great price upfront no haggling no stress. Being a plumbing contractor I can appreciate how much hard work they put into doing all the plumbing lines, deck jets, return lines and pool equipment. They also did the electrical and everything came out amazing. If I can ever financially recover from building a pool with cash I would definitely use their crew again lol.

Sal and his team at Sunsational Pools & Spas were fantastic to work with. The turn around on our…read morepool work (adding a baja shelf and redoing the entire pool with PebbleTec and new coping and tile) was amazing --Everything was done in about a month. They were great to work with and Sal was able to easily answer any questions we had and help provide design ideas. We couldn't be happier with the team's work and highly recommend them to anyone looking to have some work done on their pool!

We have been with Phil at Affordable Pool Care for a long time and I have to say he is the best,…read moreanytime our pool or Jacuzzi had issues he was on it..he is always professional and kind and so ready to help us any time.. we are so so happy with this company and Phil, I definitely recommend this company and you would not be disappointed!!

Highly Recommended. We cannot ask for a better Pool Service and Pool Professional with Phil. Phil…read moreis always ready to help and fix anything needed for the homeowner. We have used Affordable Pool Care for 10 years without any problems.