Mario and Jesse from Crown Pools are total pros. My pool was a mess (completely green), and Jesse just did a deep clean that restored it to perfect condition. I've had issues with foliage plugging the lines in the past, and they always know exactly how to fix it. They are even helpful over the phone whenever I have a pool problem or a quick question. I'm really happy with the service and looking forward to having a clean pool all summer long! read more

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Very Professional. Knowledge able and reasonable. He did all the requirment for the pool. Thank you

Crown pools was chosen by my property management team. Good thing they were, Mario helped me through the process with trying to fix my old 1980s pool heater. Once it could not be fixed. I went with an affordable pool heater which was a great value from other quotes. A warranty was also offered on service and heater. Install was quick and communication clear through out the whole process. Will do business again with Crown. read more

Crown Pools, Inc. - Pool Cleaners Near Me

My pool needed a good cleaning. Mario came out the next day and was very helpful. He was so knowledgeable and helpful that I ended up hiring him to do a monthly cleaning. My pool hasn't looked this good in a long time. Glad I made this call. Highly recommended read more

I had Crown Pools servicing my pool over year ago. They started out OK, but service quickly declined. We re did our pool tile and replaced the plaster with pebble. The technician chipped our new tile and when I provided Mario with video footage, he blatantly denied it. The worst part was, i had replacement tiles for him and he refused to make it right. Once I terminated his services I requested a refund on an over payment and after numerous requests I still didn't get my refund. read more

Looking for a quality pool service to inspect my pool motor that went out. My daughter thought she could figure it all out by viewing TikTok videos ...Hit the jackpot when I came across Crown Pools. Mario is the Best! Very upfront, honest, and Knowledgeable. Responded quickly and had my pool back up and running in no time. Thank you Mario and crew. I'll leave my pool needs in your hands.. and TikTok to the influencers read more

Amazing helped me over the phone! I had a issue with the suction and he helped me for free for 20 minutes for the phone.

My pool was green for 2 weeks...we bought all the chemicals and tried everything. No luck. Mario and his guys fixed it in ONE DAY. 10/10 read more

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The winds in the past few months wrecked my pool and vacuum. The previous pool guys didn't really know what to do. Mario came as soon as I called him and was very prompt and efficient In resolving the issue! He was honest and very reliable! I Highly recommend crown pools for any of your pool needs! read more

Crown Pools seems very knowledgeable and capable of doing the work necessary, but when Crown told me I had algae in my pool, I figured they would help me with that. That's what this type of company does right? They just stopped servicing my pool. They said due to the algae they couldn't service my pool anymore. So, who do I call to clean my pool, when there guys who clean pools won't clean my pool? Let me know! read more

Just started service with Crown pools my pool was a mess after the recent winds in San Bernardino but Mario came out and left it looking great , also appreciate that your able to communicate with him so easily! read more

Crown pools so far has been great. We moved in back in September and have been happy with the service so far. They know what they are talking about and helped us with our pool that was in need of draining and a good cleaning, and of course they did their thing and we couldn't be any happier. The pool looks better than when we 1st moved in! Great prices as well we honestly thought it was going to be an arm and a leg since its our 1st time owning a pool but it was definitely affordable. Very professional give them a call you won't regret it! Mario is the owner and he's super friendly and will explain everything easily for anyone to understand. Our backyard is definitely ready for summer 2022! Thank you Crown pool crew for all your hard work! Keep up the awesomeness! read more

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My last pool guy quit on me, called this company and not only did they respond right away, they also save me a headache of having to drain my pool. Would definitely recommend them read more

Crown Pools, Inc. - Before - Pool Cleaners Near Me

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Mario was extremely helpful. He walked me through how to maintain my in-ground spa without requiring service. I had him come out and clean the spa and filter anyway since I'm new to this. The spa is sparkling clean and ready to use. Thank you for all your help and saving me tons of money! Highly recommend compared to any other company. read more

We had our pool refinished by Crown/All-American. The quality of service is incomparable! We are so satisfied with our final finished pool and hired them to also be our weekly service provider. Again, their service has been exceptional every week. Their prices are reasonable but it's the customer service that really sells this company. I highly recommend them for any of your pool needs read more

Mario and his team were amazing! Our last pool guy damaged some equipment and bailed, which left us with a green pool three days before a huge pool party! Mario came through on the clutch and fixed the pool just in time! His pricing was more than fair and his customer service was excellent! I will always use him in the future.. the company is super knowledgeable and helpful. Thanks guys!!! You saved the day!!! :) read more

Crown Pools, Inc. - Pool Cleaners Near Me

We have been looking for a pool man for weeks and in doing so our pool turned green I called and spoke with Mario, very pleasant and delightful to speak with,, he was quick and to the point in the same manner. I let him know the issues about our pool, said he could have someone out today to take a look and get started on services. We look forward to working with you guys! Thanks for the quick response and quote! read more

Crown Pools, Inc. - Beefier services we need help - Pool Cleaners Near Me

My husband and I just talked about how happy we are to have made the decision to hire someone to help keep our pool clean! I found Crown Pools and talked to Mario. He was extremely helpful and informative, so of course we made the decision to have him come out. It's been over a year now that we have been using this company's service and my family couldn't be happier! Not only is Mario great, but so is Dru! He has been knowledgeable and helpful in everything! Comes out once a week like clockwork (except on holidays). One other thing I would love to add is that my dogs like Dru! I have a large Belgian Malinois and Dru is great with him! Thank you Crown Pools for making this such an easy decision to keep you guys around! read more

More than brand recognition and more than ratings on Yelp, I look at the character of those I'm seeking to do business with. Mario has integrity! As a new pool owner, I was seeking help to clean my filters and salt cell with the intention to observe and learn so I might become self sufficient. Mario, spent time answering my questions, telling me exactly what I needed to buy, where I can buy it, and motivated me by giving me the confidence I needed. I'm happy to say, I was able to successfully complete the task. I will be going to Crown for my future pool needs! Thank you, Mario! read more

I was looking for a pool service to clean and test water in my pool. Mario, from Crown Pools, Inc responded right away, gave me a quote and Josh has come every week like clockwork. Hoping it continues! Very happy to have them so I can just enjoy the pool without the worry! read more

Great guys! I have a small water feature in my backyard and it has some very strange equipment. I bought the parts but I was sure I would need some new plumbing work done to replace the broken part. Mario came out and took a look at it, as well as the parts I had ordered and reassured me that it was something that would be really easy to replace on my own. He said that they technically could replumb the whole setup but the part I needed to fix could be swapped with a couple screws and I had not thought of that. He even took the time to walk me through the process. Looking forward to getting my system up and running on my own but if I can't figure it out, I will definitely be calling Mario back and having him take care of it. Great guy, very professional and informative. read more

I have been having problems with my pool pump for months. I've had multiple companies come out and try and fix it and they either failed and gave up or refused to try. Crown pools came out and fixed it in a day. Highly recommend this company, very responsive and professional. read more

Called Crown pools based on reviews I read and was very impressed with the service and advice Mario provided. The pool was in bad shape, owner had passed away months ago and no service. Mario had this crew out immediately and got in turned around. Thanks for your care and advice. read more

Crown pools is very unprofessional. We gave them simple instructions to clean our property's pool and when they wouldn't complete the job we would have to call them and get them to do the job we are paying them for. That's not how a business should work. They would agree to going to our house at 4:30 because that's when we are home and he would go early just so they could leave and say we were not their so they couldn't get in. That is completely unprofessional. Mario the owner was the rudest of them all. He would get upset at us for him not finishing the job. He would just blow up and quit out of no where. I'm just writing this so everyone knows not to get involved with a company that doesn't compete the job. And will just quit on you since he is a hot head. Your welcome :) read more

If I could leave 0 stars I would. These people are Jerks. I only spent 2 months service with them. In the beginning the manager stated he would start my services on Mondays. Then when he didn't show up he says that he stated he would start them on Wednesdays. He's all over the place. Then my pool started to get a little bit green with his service. So he stated that I needed to buy extra chemicals myself apart from paying them because I had too many people in my pool which is false because I hadn't been swimming in 3 weeks. Then they stated that there was a crack in my manifold inside the filter and that is why the pool wasn't being clean properly. I said OK would contact my insurance to see if they would cover it. Before I pay him what he quoted me to repair it. Long story short the insurance has a process of doing things and they did not cover it. A couple of weeks went by but I purchased extra chemicals myself to try and prevent it as much as I could for it not to turn green. All I ever did was ask them to do their best knowing my situation in the meantime while I waited for an answer. When I finally told the manager that they did not cover it he stated that he would no longer be able to help me in repairing it. I said it was fine but to please send me the pictures of when they supposably found the crack. I would outcasts the new part myself. The manager ignored my text messages and come the following Wednesday nobody shows up. So I texted him and he stated that he was no longer going to provide service. Our text messages got heated yes because I was an upset customer however he stated that he would expose my text messages. And the "urgency I had on my repair". Why because I wanted to use my insurance and they were upset that I didn't pay them first. I paid both my payments on time and bought more chemicals for them to do there job. They are unprofessional. Bad communication from the beginning and I'm sure u would be upset too. The manager had the nerve to tell me "whatever helps you sleep at night" because I stated I would expose them on every platform I could review on. So professional of them when they ignore ur texts. In America the customer is always right no matter if they are upset. You as the buisness have the responsibility to communicate clearly , in a timely matter and always professionally. I'm not afraid of any exposure to my texts . Crown pools management is disgusting. Thank you however to the tech that would come to my house. ur disgusting. Wanting to expose a bounce back check. For ur information I pay u directly through my bank. And I took care of it as soon as it did not go through. Trust me I have plenty of funds to pay u . Shows what type of unprofessional person you are...exposing a customers private information. Because you can't handle a true and honest review. Further customers beware of this buisness owner ! read more

Crown Pools, Inc. - Pool Cleaners Near Me

I am a first time pool owner and I was pleased to meet Mario! He walked me through the processes of cleaning, maintenance, billing, etc. He was very clear and concise about his program and services he and his crew would be providing. I feel confident our pool needs are going to be met with professionalism! read more

I was looking for a responsible and reliable pool service when I came across Mario with Crown Pools after talking to him a few minutes I realized I was in good hands they drain my pool and did a deep cleaning with chemicals and cleaned my filter and began the cleaning process. The pool looks amazing my kids are happy and eager to jump in Thanks to crown pool. read more

I am disappointed with Crown Pools, Inc. We got their services last month and our initial impression of Mario the owner was great. He was helpful in fixing our pool light and getting us a new pool sweeper. I was impressed at how quick he responded and got our pool cleaned. First week they cleaned it on a Friday to accommodate our weekend plans. (Everything was great!) Then the second week was Thursday and the third week they attempted Tuesday. (We hadn't had a set schedule so we weren't able to get it serviced as we weren't home and didn't know they'd show Tuesday). The following week our pool started turning yellow/greenish. I tried getting clarification what day to expect service to ensure we would be home. I texted Mario several times, called left voicemails and have NOT received a reply til this day. Our pool was serviced on 6/1 and started turning yellow /green again as of 6/3. I truly was looking for a pool service to keep my pool nice and clean and have good communication. I am sad to share I have not experienced that here. All I ask is for a call back and to clean my pool. I haven't received info on how to pay the first month. I am waiting for an invoice. read more

Crown Pools, Inc. - Spa turning yellow/green around edges - Pool Cleaners Near Me

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I used Crown Pools for 5 years in Fontana and the wind has blown enough stuff into my pool to get my monies worth. The owner Mario has always been extremely responsive and shown up within 24 hours of multiple emergencies. They care fair prices for replacement parts and will always answer questions promptly. I had a heater replacement and the price was reasonable and the workmanship was excellent. They show up on time every week and leave the pool spotless. The price is competitive in today's market. I would gladly recommend Crown Pools to anyone. read more

Response to owner!: that's bullshit after you got clarification you offered to do both but by then I was already turned off by your attitude.. your trying to twist what happen ORIGINAL POST: So I called this place looking for a new pool service since I just had my pool re plastered. A guy named Mario answered and told me they don't do pool service start ups for other pool company's. I was not looking for just a start up I was looking for a start up with a new pool service company. I felt Mario was presumptuous and rude. Obviously need work on their customer service. Great way to turn away a new potential customer read more

The team at Crown Pools are friendly, knowledgeable and responsive. After one visit my pool looked better than ever! Thank you team!

If you are looking for a pool service company then Crown Pools is an excellent choice! Mario is responsive, reliable, knowledgeable and trustworthy! All the things you need and want in a service provider. I highly, highly recommend Crown Pools for all your pool needs. As a new pool owner I was at a complete loss on how to care for a pool. Mario took his time answered all my questions and walked me through the process. I can't tell you how much I appreciate his superior customer service (something that is almost nonexistent these days). Thank you Mario! read more

The worst service in san bernardino county. Please be alert. Seems like they don't care about the quality of service, just want to get in and out and home. read more

After calling at least 6 pool companies with no response. Or very ridiculous one. Mario fit me in next day. And I couldn't be more pleased!

Really appreciate Mario taking his time to walk me through an issue over the phone regarding a problem i had with my filter pump. Seems very earnest and am very thankful he saved me money and time. He was succinct and easy to understand when teaching me about my pool equipment. would definitely recommend ~ read more

They are Very professional. They have been maintaining my pool for about 3 years. They are there weekly, clean the pool/spa and check all levels. If something is wrong they let you know right away. They also just re plastered and tiled my pool and it looks amazing. They had completed within a timely manner. Thank you so much for taking care of my pool! It is greatly appreciated:) read more

We recently started using crown pools to maintain our pool and they have been excellent. Our pool always looks great!

Thanks for contacting me. Setup for a estimate. NO SHOW or CALL. Not much to say. No comment.

Drainned our pool, power sprayed and bleached plaster and cleaned the tile. Came out beautiful. They also replaced the heater. We are very professional and less expensive than San Bernardino pools who ripped us off replacing our pump and they let the pool go to hell. read more

The owner Mario & his employee are extremely unprofessional, Mario literally cussed out one of my tenants in a rant over his employee making derogatory & foul language comments that the tenant had on surveillance footage, all over Crown Pools changing service times without notifying us or the tenant, when I spoke to Mario about a notice he said he emailed me, I told him I never received an email & to please forward to me, he was never able to produce an email because he never sent one and called me to admit that, but during his rant to the tenant he tells him that I knew about the change and that it's my fault & not his problem that the we did not notify him... I spoke with Mario regarding this issue again & he proceeds to tell me he is quitting service on the 3 properties he was servicing for us and he offered that he could finish out the rest of the month I told him yes until further notice because I had to speak with the owner of the properties to see how he wanted to proceed. Well only to find out that he decided to retract on his offer without notice AGAIN & did not send anyone for this weeks service & after speaking with Mario he proceeds to tell me that I told him we didn't need his services, well I have a recorded conversation with him so he is a flat out liar! Mario is that guy that always has to be right & talks over you so you cant get a word in, he is very cocky & condescending, just not conducive to running a successful business in my opinion. On another note their accounting processes are awful as well & they really need to get their business together, double billing, not sending invoices but calling asking where payment is when they never sent an invoice... UNPROFESSIONAL ALL AROUND The only credit I will give them is when we first hired Crown Pools they did a good job but all 3 of my tenants started to notice that the techs were getting lazy only after a few months, not back washing or even skimming sometimes, lying and saying they did certain services but didn't. So for those that hire Crown Pools please make sure you are getting your $'s worth for what you pay and make sure your not overpaying & good luck dealing with the owner if there are ever any issues which I am certain there will be... read more