My parents were prisoners there from 1990's until 2005. They insisted on staying together in one…read moreroom so this was our only option. It was the most horrible experience that I am still having nightmares about. The social worker (AS) was absolutely horrible. She had previously been A social worker in a juvenile detention center and she treated the residents with suspicion as though they were juvenile delinquents. That woman was eventually fired after my parents had passed but the damage was done. When my father was old and sick she asked me if he thought it was time to give up and die. My mother had every single thing stolen from her. Everything. This social worker put her in a room, after my father died, with a crazy woman who stole everything from my mother. I went to visit and the drawers were empty her closets were empty all of her jewelry was gone every knickknack she ever owned had been stolen. Like I said this is a nightmare I have to live with for the rest of my life. They were so neglected and because I lived out of state I would call constantly and of course I was told everything was fine. When I would visit everything was not fine and I would raise holy hell. Stay as far away from this hell hole as possible....well, unless you hate your loved one.

This is an absolutely awesome place. My Mom has never been happy anywhere. But this place was so…read moregreat that it gets a thumbs up from even her. The staff was extremely attentive. The activity directors really work hard to keep the residents busy. Therapists are genuinely caring people and have helped her come a long way after her stroke. Even the dining room attendants made her feel welcomed. God bless this place and it's staff.

I would highly recommend the advisory services and expertise of Claire Merkt…read more Our family was struggling to find the right facility to ensure our mother (diagnosed with alzheimer's disease ) was safe and well cared for. Claire's took the time to assess our family needs and requirements. Claire utilized her skills and market knowledge to identify 3-4 facilities for our family to tour and speak with management. In the end, because of Claire's direct involvement and expertise, we selected a great environment for our mother. Thank you again Claire!!!

This is a wonderful facility with caring and engaged staff and top notch management. They are very…read moreresponsive to the needs of their residents and family members, and they go out of their way to do whatever needs to be done. My dad feels safe and comfortable there, and I feel that he is in very good hands.

Oakwood has a new rehabilitation facility that is wonderful. It opened in 2023. I broke my leg in…read moreNovember 2023 and had a great experience there for a month.

My husband spent a month here recovering from a partial hip replacement, from March 31 to April 28,…read more2021. A nurse/administrator checked into the room and went over all the paperwork with us. This was early afternoon. I spent the rest of the day with him, until about 7PM, and he had an adequate meal, no other encounters inquiring about his needs. I returned the next morning to find him wearing the same clothes he came in with, no one had helped him to get ready for bed, his partial dentures were left in overnight! I was appalled! I tried to find someone in charge, and I was told by a rude and stressed CNA that they were short a nurse. HIs care over the next month was very uneven; the visiting rehab staff were great, and there were some wonderful CNAs (particularly the ones from Tibet/India) but the administration there was terrible. The facility itself was abysmal; the room though large, was not cleaned well or ofter, and the bathroom was inadequate: Small bowl toilet with a lift seat that was just plain unsanitary; there was no shower. He had to be taken down the hall to a shower room, and this happened twice a week if he was lucky. The building is old, and very much needing to be replaced. I felt that I had left my dear husband in a creepy 1950's motel. Do your loved one a favor and look for a better facility.

This place is amazing. The Care and attention to details makes them a top provider for skilled…read moreservices in the area. Very caring management, nursing and rehabilitation teams. So many types of care to meet the needs of any person looking for a change in living arrangement for a senior. There are independent options, assisted living options and skilled short or long term options. The people here truly care about their residents.

My family became patients of this facility two years ago and have had a LOT of issues since. There…read moreare a few staff members that are great, however overall I do not feel that Patient Care and Experience are important to the staff at this location. Two years ago three members of our family were given a new diagnosis that required some navigating of the health care system (laws, paperwork, additional appts, etc.) The staff at this facility is often unhelpful in aiding us with questions or navigating our care plan. They do not help patients understand processes, guidelines or care schedule. We've had lost paperwork, missed medications, and more. I've mentioned before that I do not understand our care plan, but no one offers to help talk through it or kindly and patiently explain things to me. I'm often met with curt responses and just dead-end "good luck with that" kind of attitude. I feel that the staff finds me difficult. Im sure. But I'm a mother advocating for my child, and when my healthcare team is not helping me help my child then I will continue to advocate for them. I don't think it's too much to ask for people to tell us if things are coming up due. I understand the staff have limitations and guidelines to follow. However, if you're the type of person looking for healthcare team who are ON YOUR SIDE, who advocate and look out for you, then this is not the facility for you. I've called the patient complaint department before and unfortunately not had any resolution. Another message left today. We will see.

Just about every time I've gone to this clinic I've had a great experience. Dr. Khan is very…read moreunderstanding, kind and knowledgable. I drive about an hour to see her because she's a great primary care provider for routine checkups as well as other medical concerns that come up. I didn't get the same sense of warmth with the NP I saw when Dr. Khan was unavailable though. The receptionists are always very friendly, great parking and the facility is updated and always clean. If you're looking to try out new provider, I highly recommend checking out the Deforest clinic!

My brother had colon cancer. 15 inches were removed. 18 of 26 lymph nodes that were removed had…read morecancer. He underwent 2 rounds of chemo. Then they stopped for about a year. He moved from appleton to mauston. I bugged him to get checked out to see if cancer had returned. We had UW -Health docs. The oncologists were great. The cancer had spread to lymph nodes . More chemo, then a brief pause between rounds. Meanwhile he gets pneumonia and gets an antibiotic from mile bluff medical ctr. The leftover chemo in his system reacts with antibiotic as best they can tell. Shuts down his his kidneys and liver. He is unresponsive for 24 hours. The hospital puts him on comfort care as they expect him to pass within a day or two. He wakes up. Makes a miraculous recovery that stuns the UW liver and kidney docs. He spent a month in hospital and couple months in rehab. His kidney and liver numbers improve to near normal but liver and kidney docs warn full recovery of those organs could take months or years. He finally goes home. MRI says cancer has moved into lungs but still very small. We see oncologist who is hopeful he can still be okay for awhile but recommends we activate hospice for when the time comes. Unfortunately, we did not understand what that means SO LISTEN CAREFULLY BEFORE YOU PUT SOMEONE IN HOSPICE THAT ISNT IN IMMEDIATE THREAT OF DYING! My brother had gone home from rehab. Was getting stronger, walking more. We had plans. He wanted to go to waterpark, boating, and work on a bus he was converting to a camper. But hospice took over his medical care. CONPLETELY! Two hospice docs that had never seen my brother started deciding what his medicines were going forward. My brother has had problems with blood clots in his legs. They tried to take him off blood thinner. I said NO WAY and explained he would get blood clot. They changed other meds. Their goal was different than ours. Ours was to continue to get him stronger so he could have some quality time. Agrace's goal was to make him comfortable prior to dying. They took him off NORCO for pain and put him on 15mg morphine twice a day which basically knocked him out sleeping too much. I complained. They said cut pills in half and take as needed so he takes 7.5 every 4-6 hours. In a 2 week period he went downhill rapidly, his previously damaged kidneys and liver shut down. He gained 20 pounds of fluid in less than two weeks. I talked to the nurse that had been seeing him a few times per week about his liver and kidney damage from a few months earlier. "Oh we didn't know about that". Really? His extensive medical records weren't transferred to you or your two docs didn't bother to read them. SO KNOW THAT THEIR GOAL IS TO EASE THEM TOWARDS DEATH NOT KEEP THEM ALIVE. They canceled his liver doctor appointment that he had. They don't want him seeing any other doctors. They don't want any blood work done. It's just make sure they have no pain even if that is causing them to die early. I blame myself because I didn't know that that's what being in hospice meant the liver doctor said it would make things easier when the time came because he was already would already be enrolled and somebody would be checking on them on a weekly basis. He didn't say that they would completely take over his care not wanting to see other doctors not want to do any Bloodwork and would switch them to morphine which I believe shut down his already damaged liver and kidneys that hadn't fully recovered even though the numbers looked good full recovery was supposed to take six months to a year or more. He had time left. The cancer was not wildly out of control at that point but the morphine I think ended his life. Would I put him on hospice again knowing what I know? NO FUCKING WAY! His nurse was nice. I think she was a good nurse and she was obviously sad that he passed. So that's my good comment about AGRACE. The bad - two doctors who made decisions about my brothers care without knowing or understanding his complete medical history from the previous few months since last October when he went into the hospital, having reacted from the antibiotic and the chemo. Two doctors who never ever met him or saw him made his decisions. Understand that if you put somebody in hospice, you lose a lot of control over what happens to the person. And I say that because I made his medical appointments for his liver doctor, his oncologist, his primary care doctor they canceled his liver doctor appointment. I'm sure they would've canceled others if they had been on the schedule. Don't put somebody in hospice until they are close to death.

These people are the most unbelievable, compassionate, caring giving people I have ever met. They…read morejust helped my mom through her final weeks at her memory care, and they are better by far than the help she had there and the other homes nothing about her memory care because they are one of the best but none of them have the love and compassion of the Agrace team. They also admitted my dad into their facility in Fitchburg his last week and the care and bed side manner again was unbelievable. I don't know how these people do it. They are the strongest and caring individuals. I can't say enough. Thanks, you to the Agrace team you're the best Sincerely, Dustin Pauls

I had a great experience with westland care. The staff are professional, and truly dedicated to…read moreproviding quality care