This place is amazing. The Care and attention to details makes them a top provider for skilled…read moreservices in the area. Very caring management, nursing and rehabilitation teams. So many types of care to meet the needs of any person looking for a change in living arrangement for a senior. There are independent options, assisted living options and skilled short or long term options. The people here truly care about their residents.

After being in the hospital for 37 days I was very anxious about my next step in recovery. I was…read moreworrying for all the wrong reasons the staff here at encompass have been beyond amazing. I have never felt more comfortable in a rehabilitation facility in my life, you are in amazing hands here at encompass. I don't leave a lot of reviews but I couldn't let it go unsaid that I think everyone should aim to get placed into encompass for any type of rehabilitation. Everyone from the custodians to the big wigs have been extremely motivating and positive and you can tell they genuinely care about you and want to see you recover. Oh and the food is actually really good most of the other reviews I have seen about encompass have been about how bad the food is and they are not true at all!!!

The care I received was exceptional by every single staff member. I came there barely able to…read morestand and was encouraged and assisted to complete regimens that increased my endurance and helped to not only walk but also to navigate stairs which allowed me to go home and continue my journey living my best life outside a facility. I have nothing but gratitude and highly recommend Encompass Health.

This place is a great place for residents to live and a great place to work. Currently, there is a…read morenew therapy center being built. The lodge and village add to aesthetics and beautiful views. The staff members develop deep connections with residents which is an added benefit for people who call this place home.

My husband has Alzheimers and has been at Karmenta for about 31/2 years. He was sent there from the…read moreVA hospital after a fall. The first thing I remember was waiting for a bed. At first I was peeved cuz they knew we were coming. Turned out the wait was because they had sent a man to Janesville to pick up a special mattress for him as he had a sore on his backside. Janesville was the nearest place to get what was needed for his comfort. Also that first night I found myself surrounded by caring people who understood what we were going thru. Most of those people are still there. The director who was there at the time has now been replaced by Glen. I have to be honest and say that he and I had a few troubles in the beginning, but it was more a lack of communication than anything else. Most recently Glen is responsible for providing my husband with a special wheelchair that keeps his feet up. This was done because my husband does not willing bend his knees. I couldn't be more grateful. Every 6 mos or so I attend a 'care meeting' with his head nurse, and social worker to make sure I am happy with the care he is getting. I feel safe in saying he is getting the best care available outside of private pay, which would be impossible for us. LuAnne R.

Nurse refused to provide my post op pain meds, filed complaint and had the director come talk to me…read moreabout opiod use. Saw the Cnas repeatedly abused, the Director Glen is an arrogant you know what. Loved my main nurse Shirley but that place should be shut down

Oakwood has a new rehabilitation facility that is wonderful. It opened in 2023. I broke my leg in…read moreNovember 2023 and had a great experience there for a month.

My husband spent a month here recovering from a partial hip replacement, from March 31 to April 28,…read more2021. A nurse/administrator checked into the room and went over all the paperwork with us. This was early afternoon. I spent the rest of the day with him, until about 7PM, and he had an adequate meal, no other encounters inquiring about his needs. I returned the next morning to find him wearing the same clothes he came in with, no one had helped him to get ready for bed, his partial dentures were left in overnight! I was appalled! I tried to find someone in charge, and I was told by a rude and stressed CNA that they were short a nurse. HIs care over the next month was very uneven; the visiting rehab staff were great, and there were some wonderful CNAs (particularly the ones from Tibet/India) but the administration there was terrible. The facility itself was abysmal; the room though large, was not cleaned well or ofter, and the bathroom was inadequate: Small bowl toilet with a lift seat that was just plain unsanitary; there was no shower. He had to be taken down the hall to a shower room, and this happened twice a week if he was lucky. The building is old, and very much needing to be replaced. I felt that I had left my dear husband in a creepy 1950's motel. Do your loved one a favor and look for a better facility.

This is a wonderful facility with caring and engaged staff and top notch management. They are very…read moreresponsive to the needs of their residents and family members, and they go out of their way to do whatever needs to be done. My dad feels safe and comfortable there, and I feel that he is in very good hands.

My brother had colon cancer. 15 inches were removed. 18 of 26 lymph nodes that were removed had…read morecancer. He underwent 2 rounds of chemo. Then they stopped for about a year. He moved from appleton to mauston. I bugged him to get checked out to see if cancer had returned. We had UW -Health docs. The oncologists were great. The cancer had spread to lymph nodes . More chemo, then a brief pause between rounds. Meanwhile he gets pneumonia and gets an antibiotic from mile bluff medical ctr. The leftover chemo in his system reacts with antibiotic as best they can tell. Shuts down his his kidneys and liver. He is unresponsive for 24 hours. The hospital puts him on comfort care as they expect him to pass within a day or two. He wakes up. Makes a miraculous recovery that stuns the UW liver and kidney docs. He spent a month in hospital and couple months in rehab. His kidney and liver numbers improve to near normal but liver and kidney docs warn full recovery of those organs could take months or years. He finally goes home. MRI says cancer has moved into lungs but still very small. We see oncologist who is hopeful he can still be okay for awhile but recommends we activate hospice for when the time comes. Unfortunately, we did not understand what that means SO LISTEN CAREFULLY BEFORE YOU PUT SOMEONE IN HOSPICE THAT ISNT IN IMMEDIATE THREAT OF DYING! My brother had gone home from rehab. Was getting stronger, walking more. We had plans. He wanted to go to waterpark, boating, and work on a bus he was converting to a camper. But hospice took over his medical care. CONPLETELY! Two hospice docs that had never seen my brother started deciding what his medicines were going forward. My brother has had problems with blood clots in his legs. They tried to take him off blood thinner. I said NO WAY and explained he would get blood clot. They changed other meds. Their goal was different than ours. Ours was to continue to get him stronger so he could have some quality time. Agrace's goal was to make him comfortable prior to dying. They took him off NORCO for pain and put him on 15mg morphine twice a day which basically knocked him out sleeping too much. I complained. They said cut pills in half and take as needed so he takes 7.5 every 4-6 hours. In a 2 week period he went downhill rapidly, his previously damaged kidneys and liver shut down. He gained 20 pounds of fluid in less than two weeks. I talked to the nurse that had been seeing him a few times per week about his liver and kidney damage from a few months earlier. "Oh we didn't know about that". Really? His extensive medical records weren't transferred to you or your two docs didn't bother to read them. SO KNOW THAT THEIR GOAL IS TO EASE THEM TOWARDS DEATH NOT KEEP THEM ALIVE. They canceled his liver doctor appointment that he had. They don't want him seeing any other doctors. They don't want any blood work done. It's just make sure they have no pain even if that is causing them to die early. I blame myself because I didn't know that that's what being in hospice meant the liver doctor said it would make things easier when the time came because he was already would already be enrolled and somebody would be checking on them on a weekly basis. He didn't say that they would completely take over his care not wanting to see other doctors not want to do any Bloodwork and would switch them to morphine which I believe shut down his already damaged liver and kidneys that hadn't fully recovered even though the numbers looked good full recovery was supposed to take six months to a year or more. He had time left. The cancer was not wildly out of control at that point but the morphine I think ended his life. Would I put him on hospice again knowing what I know? NO FUCKING WAY! His nurse was nice. I think she was a good nurse and she was obviously sad that he passed. So that's my good comment about AGRACE. The bad - two doctors who made decisions about my brothers care without knowing or understanding his complete medical history from the previous few months since last October when he went into the hospital, having reacted from the antibiotic and the chemo. Two doctors who never ever met him or saw him made his decisions. Understand that if you put somebody in hospice, you lose a lot of control over what happens to the person. And I say that because I made his medical appointments for his liver doctor, his oncologist, his primary care doctor they canceled his liver doctor appointment. I'm sure they would've canceled others if they had been on the schedule. Don't put somebody in hospice until they are close to death.

These people are the most unbelievable, compassionate, caring giving people I have ever met. They…read morejust helped my mom through her final weeks at her memory care, and they are better by far than the help she had there and the other homes nothing about her memory care because they are one of the best but none of them have the love and compassion of the Agrace team. They also admitted my dad into their facility in Fitchburg his last week and the care and bed side manner again was unbelievable. I don't know how these people do it. They are the strongest and caring individuals. I can't say enough. Thanks, you to the Agrace team you're the best Sincerely, Dustin Pauls

Toured Vista West on the first day they were open. It's a beautiful building. I love the location…read morebut it's city living and maybe not for everyone. I liked many things about it but I wish the apartments were a little bigger with a den or offer 3 bedrooms. I've toured other CCRC's and wish I could combine bits and pieces of each to make it perfect for me. A pool with a shelf would be fantastic and a stadium seating theater room. Another ccrc that I toured had a long counter with coffee machine that made any kind of coffee you'd like. tea, popcorn, soda machine, fresh fruit and soft serve ice cream machine open all day at no additional cost. That was a nice touch. I might move in one day if I don't find anything better. I liked that it's not a buy-in life lease as I don't like that model of senior living. I've heard that 55 plus places in Madison have a 3 year waiting list! I'll keep touring and researching. I like to be prepared.

Actually, I took a tour today (of their independent living apartments for seniors); I'm about to…read moreretire. The staff person was very nice, the artwork in the common areas is very tasteful, the place overall appears to be very well built, and much of it is lovely. The units all have generous closet space, lots of outlets. Cable TV and phone are included in the [not inexpensive] monthly rent. And, to their great credit, they don't charge a huge "endowment" fee up front, as many similar facilities do. But for all the monthly rent, and after as long as I've lived and as hard as I've worked, I want this, my last move, to be into a real HOME . . . not just someplace for me to be warehoused -- and definitely not into some dime a dozen place like those modern "luxury" apartments built to lure yuppies into "urban" living. I have no use for those "creative" marketers who slap names on things which bear no relation to reality: you know, names like "Forest ____" (when there is no forest), or "___ Glen" (when there is no glen), or "Willow ___" (when there are no willows). In other words, the only "vistas" to be seen from most of the windows or balconies at "Vista West" are views of parking lots, streets, businesses and office buildings. Yuk. Not at any price, thank you.