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    Ingleside Communities

    5.0 (1 review)
    Open Open 24 hours
    Updated 3 months ago

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    5 years ago

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    Ask the Community - Ingleside Communities

    Crossroads Care Center

    Crossroads Care Center

    3.0
    (2 reviews)
    27.0 mi

    Sean F Chislom, my best friend, was assaulted by staff, which he shared with me when it happened…read more Sean was wrongly discharged, put in a cab, and dropped off at his last listed address. His walker was at Crossroads, he stood up out of the cab, could hardly step 3 steps, and fell into a bush. I called the administrator twice that day. Once to report the assault on Sean along with letting the admin know that Sean was in an ambulance, on his way to the hospital. Sean F. Chislom January 17, 1966 -- December 13, 2022 (Midwest G./Sean, left his review FOUR WORDS, the DAY PRIOR TO HIS DEATH) Please re-instate Midwest G. Madison WIs review from December 12, 2022 NEVER LEAVE YOUR LOVED ONE WITH THIS COMPANY Sean told his story, I recorded audio. I have been writing his story. Please do not let your loved ones story, be one that requires writing, for the life taking care at Crossroads.

    My mom has been here for almost 2 weeks. After a 33 day stay in the hospital. I was unsure after…read morereading some old reviews, but I can't say enough good things about Crossroads. Better than our UW hospital experience by a long shot! I heard they changed ownership in past couple of years. Anyway, the Nurse Practitioner, nurses and CNAs have all been wonderful and caring. It's a little bit outdated inside but it's very clean and the care is wonderful, so who cares? In addition, they cook their food from scratch (recipes apparently come from corporate) and my Mom loves the food. They also did very well on their last state audit. Not one nursing tag... impressive! Great job Crossroads!!

    UW Health Rehabilitation Hospital

    UW Health Rehabilitation Hospital

    5.0
    (1 review)
    23.6 mi

    I was a patient at the UW Rehab Hospital for 7 days. I found the physical and occupational…read moretherapists there to be not only pleasant and helpful but game-changers in my life. They were extraordinarily knowledgeable about things I needed help with, some of which I didn't even realize I had problems with. I am in much better shape after seeing them than I would have been, Be aware though, it is 3 hours a day of sometimes hard work, and its 6 days a week. The nursing and support staff were with rare exceptions very good to excellent. I was a difficult patient, even so, they treated me with kindness and respect as they laid down the law. Over time it appeared to me that the nurses and support staff needed more help. I'm no expert and no one ever said anything remotely close to the floor needing more staff. I may be thinking incorrectly since I was on the bone marrow transplant floor at the UW Hospital where you are almost swarmed by nurses at times. I have had a lot of experience with hospital food lately. (I have been in either St. Mary's or UW Hospital for 2+ months recently. BTW, from my perspective the food at St. Mary's was very good.) The food at the Rehab Hospital, by my simple standards, was good to very good. They achieved this by having a very limited menu. Speaking of limited menus, while I was at the rehab hospital the TV menu of stations was like nothing I had seen before. Let's just say the big dogs in the world of station numbering got no respect. With no obvious logic to the TV menu, it was hard to find stations. Also, the menu was on plain paper and easy to destroy or lose. If you are a liberal this may bother you. While the selection of cable news networks included Fox News, it did not include MSNBC. I questioned how that could be and received no response. I did eventually learn that listening to TV's while walking the halls indicated that many people were watching FOX News, Finally, you should be aware that the UW Health Rehabilitation Hospital is owned in its entirety by, and its employees are employees of, Kindred Healthcare. Kindred is [from their wesite] "the largest diversified provider of post-acute care services in the world ... with more than 102000 employees." As I said above I was happy with the service that I received (even during a, not discussed, period of ruptured pipes). I hope this helps you to make your own decisions.

    Capitol Lakes

    Capitol Lakes

    3.6
    (5 reviews)
    17.6 mi

    Years ago a loved one was in the skilled nursing section of Capitol Lakes. I was struggling to…read morelower him into his wheelchair while a nursing assistant who was in the room did not lift a finger to help me. He slid to the floor. Another time I visited and my loved one was sitting in his wheelchair in a puddle of pee which had pooled on the floor. Another time I was berated by a staff member because she couldn't find his shoes, which were in his closet, like I told her. I also got accused of stealing food from the kitchen, which turned out to be unfounded. I tripped and fell coming out of the elevator because it wasn't level with the floor. Hopefully the place has improved.

    Our family moved my parents into Capitol Lakes in October of 2009. Out of all tre retirement…read morefacilities located in Madison, Capitol Lakes was chosen for a host of reasons, and after almost 10 years, we are all happy with Capitol Lakes. First and foremost is the location, only 2 blocks from the square. Secondly, Capitol Lakes has multiple levels of care, including Senior Housing, Assisted Living and a Nursing Home that includes Dementia Care. In Senior Housing, all unites have a full kitchen. There are also 3 restaurants. Including The Seasons, The Cafe and The Lunchbox. There are Heated garages and large, walk-in storage lockers. There is a large health facility with 2 swimming pools, a hot tub andhigh end exercise equipment. There is an on-site beauty salon. They also provide classes, lectures and programs on a daily basis. Everyone shopping for retirement residences must take a look at Capitol Lakes!

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    Capitol Lakes
    Capitol Lakes
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    St Marys Care Center

    St Marys Care Center

    3.7
    (3 reviews)
    11.5 mi

    My father was at St. Mary's for about five years in the Dementia/Alzheimer wing. Unfortunately,…read moremost times I visited he was improperly dressed with only a t-shirt even though he had a closet filled with sweaters and long-sleeved shirts. Activities were horrible and demeaning. My father would be alone most times or stuck in front of a soap opera. We encouraged the staff to please take my father to all the activities even though he'd say no thank you. We had opera CD's and a CD player for him to listen to and no one ever turned it on for him. He just languished away with hardly any attention from the staff. One good comment is that the food was good. Be sure to advocate for your loved one.

    I chose SMCC for my 2-week rehab. after surgeries following a bicycle (me) vs. pickup truck…read moreaccident. I could not be happier with that decision. The facilities are exceptional, and the care I received and the staff were even better. Going from one facility (hospital trauma unit) to another (rehab.), you never know for sure if t's a positive or negative move until the decision and transfer is done. This was a very positive change for me. My therapists (OT/PT) were outstanding. The nursing staff was caring and accommodating to my individual needs. Staff coordination with my insurance was thoughtful and thorough. I had regular visits from administrative staff to be sure that my needs were being met by regular staff, and that any questions I might have had were answered. I found the atmosphere nurturing, encouraging, personal, and I connected with many of the staff one-on-one, especially those I interacted with routinely. I can fully recommend this facility and its care as five-star in every way.

    Agrace

    Agrace

    3.4
    (18 reviews)
    15.8 mi

    My brother had colon cancer. 15 inches were removed. 18 of 26 lymph nodes that were removed had…read morecancer. He underwent 2 rounds of chemo. Then they stopped for about a year. He moved from appleton to mauston. I bugged him to get checked out to see if cancer had returned. We had UW -Health docs. The oncologists were great. The cancer had spread to lymph nodes . More chemo, then a brief pause between rounds. Meanwhile he gets pneumonia and gets an antibiotic from mile bluff medical ctr. The leftover chemo in his system reacts with antibiotic as best they can tell. Shuts down his his kidneys and liver. He is unresponsive for 24 hours. The hospital puts him on comfort care as they expect him to pass within a day or two. He wakes up. Makes a miraculous recovery that stuns the UW liver and kidney docs. He spent a month in hospital and couple months in rehab. His kidney and liver numbers improve to near normal but liver and kidney docs warn full recovery of those organs could take months or years. He finally goes home. MRI says cancer has moved into lungs but still very small. We see oncologist who is hopeful he can still be okay for awhile but recommends we activate hospice for when the time comes. Unfortunately, we did not understand what that means SO LISTEN CAREFULLY BEFORE YOU PUT SOMEONE IN HOSPICE THAT ISNT IN IMMEDIATE THREAT OF DYING! My brother had gone home from rehab. Was getting stronger, walking more. We had plans. He wanted to go to waterpark, boating, and work on a bus he was converting to a camper. But hospice took over his medical care. CONPLETELY! Two hospice docs that had never seen my brother started deciding what his medicines were going forward. My brother has had problems with blood clots in his legs. They tried to take him off blood thinner. I said NO WAY and explained he would get blood clot. They changed other meds. Their goal was different than ours. Ours was to continue to get him stronger so he could have some quality time. Agrace's goal was to make him comfortable prior to dying. They took him off NORCO for pain and put him on 15mg morphine twice a day which basically knocked him out sleeping too much. I complained. They said cut pills in half and take as needed so he takes 7.5 every 4-6 hours. In a 2 week period he went downhill rapidly, his previously damaged kidneys and liver shut down. He gained 20 pounds of fluid in less than two weeks. I talked to the nurse that had been seeing him a few times per week about his liver and kidney damage from a few months earlier. "Oh we didn't know about that". Really? His extensive medical records weren't transferred to you or your two docs didn't bother to read them. SO KNOW THAT THEIR GOAL IS TO EASE THEM TOWARDS DEATH NOT KEEP THEM ALIVE. They canceled his liver doctor appointment that he had. They don't want him seeing any other doctors. They don't want any blood work done. It's just make sure they have no pain even if that is causing them to die early. I blame myself because I didn't know that that's what being in hospice meant the liver doctor said it would make things easier when the time came because he was already would already be enrolled and somebody would be checking on them on a weekly basis. He didn't say that they would completely take over his care not wanting to see other doctors not want to do any Bloodwork and would switch them to morphine which I believe shut down his already damaged liver and kidneys that hadn't fully recovered even though the numbers looked good full recovery was supposed to take six months to a year or more. He had time left. The cancer was not wildly out of control at that point but the morphine I think ended his life. Would I put him on hospice again knowing what I know? NO FUCKING WAY! His nurse was nice. I think she was a good nurse and she was obviously sad that he passed. So that's my good comment about AGRACE. The bad - two doctors who made decisions about my brothers care without knowing or understanding his complete medical history from the previous few months since last October when he went into the hospital, having reacted from the antibiotic and the chemo. Two doctors who never ever met him or saw him made his decisions. Understand that if you put somebody in hospice, you lose a lot of control over what happens to the person. And I say that because I made his medical appointments for his liver doctor, his oncologist, his primary care doctor they canceled his liver doctor appointment. I'm sure they would've canceled others if they had been on the schedule. Don't put somebody in hospice until they are close to death.

    These people are the most unbelievable, compassionate, caring giving people I have ever met. They…read morejust helped my mom through her final weeks at her memory care, and they are better by far than the help she had there and the other homes nothing about her memory care because they are one of the best but none of them have the love and compassion of the Agrace team. They also admitted my dad into their facility in Fitchburg his last week and the care and bed side manner again was unbelievable. I don't know how these people do it. They are the strongest and caring individuals. I can't say enough. Thanks, you to the Agrace team you're the best Sincerely, Dustin Pauls

    Photos
    Snow covered Agrace facility in Madison
    Snow covered Agrace facility in Madison
    Patient room
    Patient room
    Family room

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    Family room

    Ingleside Communities - skillednursing - Updated August 2026

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