Sean F Chislom, my best friend, was assaulted by staff, which he shared with me when it happened…read more Sean was wrongly discharged, put in a cab, and dropped off at his last listed address. His walker was at Crossroads, he stood up out of the cab, could hardly step 3 steps, and fell into a bush. I called the administrator twice that day. Once to report the assault on Sean along with letting the admin know that Sean was in an ambulance, on his way to the hospital. Sean F. Chislom January 17, 1966 -- December 13, 2022 (Midwest G./Sean, left his review FOUR WORDS, the DAY PRIOR TO HIS DEATH) Please re-instate Midwest G. Madison WIs review from December 12, 2022 NEVER LEAVE YOUR LOVED ONE WITH THIS COMPANY Sean told his story, I recorded audio. I have been writing his story. Please do not let your loved ones story, be one that requires writing, for the life taking care at Crossroads.

My mom has been here for almost 2 weeks. After a 33 day stay in the hospital. I was unsure after…read morereading some old reviews, but I can't say enough good things about Crossroads. Better than our UW hospital experience by a long shot! I heard they changed ownership in past couple of years. Anyway, the Nurse Practitioner, nurses and CNAs have all been wonderful and caring. It's a little bit outdated inside but it's very clean and the care is wonderful, so who cares? In addition, they cook their food from scratch (recipes apparently come from corporate) and my Mom loves the food. They also did very well on their last state audit. Not one nursing tag... impressive! Great job Crossroads!!

This place is a great place for residents to live and a great place to work. Currently, there is a…read morenew therapy center being built. The lodge and village add to aesthetics and beautiful views. The staff members develop deep connections with residents which is an added benefit for people who call this place home.

I was a patient at the UW Rehab Hospital for 7 days. I found the physical and occupational…read moretherapists there to be not only pleasant and helpful but game-changers in my life. They were extraordinarily knowledgeable about things I needed help with, some of which I didn't even realize I had problems with. I am in much better shape after seeing them than I would have been, Be aware though, it is 3 hours a day of sometimes hard work, and its 6 days a week. The nursing and support staff were with rare exceptions very good to excellent. I was a difficult patient, even so, they treated me with kindness and respect as they laid down the law. Over time it appeared to me that the nurses and support staff needed more help. I'm no expert and no one ever said anything remotely close to the floor needing more staff. I may be thinking incorrectly since I was on the bone marrow transplant floor at the UW Hospital where you are almost swarmed by nurses at times. I have had a lot of experience with hospital food lately. (I have been in either St. Mary's or UW Hospital for 2+ months recently. BTW, from my perspective the food at St. Mary's was very good.) The food at the Rehab Hospital, by my simple standards, was good to very good. They achieved this by having a very limited menu. Speaking of limited menus, while I was at the rehab hospital the TV menu of stations was like nothing I had seen before. Let's just say the big dogs in the world of station numbering got no respect. With no obvious logic to the TV menu, it was hard to find stations. Also, the menu was on plain paper and easy to destroy or lose. If you are a liberal this may bother you. While the selection of cable news networks included Fox News, it did not include MSNBC. I questioned how that could be and received no response. I did eventually learn that listening to TV's while walking the halls indicated that many people were watching FOX News, Finally, you should be aware that the UW Health Rehabilitation Hospital is owned in its entirety by, and its employees are employees of, Kindred Healthcare. Kindred is [from their wesite] "the largest diversified provider of post-acute care services in the world ... with more than 102000 employees." As I said above I was happy with the service that I received (even during a, not discussed, period of ruptured pipes). I hope this helps you to make your own decisions.

Years ago a loved one was in the skilled nursing section of Capitol Lakes. I was struggling to…read morelower him into his wheelchair while a nursing assistant who was in the room did not lift a finger to help me. He slid to the floor. Another time I visited and my loved one was sitting in his wheelchair in a puddle of pee which had pooled on the floor. Another time I was berated by a staff member because she couldn't find his shoes, which were in his closet, like I told her. I also got accused of stealing food from the kitchen, which turned out to be unfounded. I tripped and fell coming out of the elevator because it wasn't level with the floor. Hopefully the place has improved.

Our family moved my parents into Capitol Lakes in October of 2009. Out of all tre retirement…read morefacilities located in Madison, Capitol Lakes was chosen for a host of reasons, and after almost 10 years, we are all happy with Capitol Lakes. First and foremost is the location, only 2 blocks from the square. Secondly, Capitol Lakes has multiple levels of care, including Senior Housing, Assisted Living and a Nursing Home that includes Dementia Care. In Senior Housing, all unites have a full kitchen. There are also 3 restaurants. Including The Seasons, The Cafe and The Lunchbox. There are Heated garages and large, walk-in storage lockers. There is a large health facility with 2 swimming pools, a hot tub andhigh end exercise equipment. There is an on-site beauty salon. They also provide classes, lectures and programs on a daily basis. Everyone shopping for retirement residences must take a look at Capitol Lakes!

This a great place with great food and caring staff who go out their way to make everyone loved and…read morewell care for. Anyone who lives here really loves the staff and their excellent treatment.

We love the staff of caretakers, physical therapists, and managers at ManorCare in Dubuque. This…read moreis our second parent to enter into their doors and leave in much better shape than we anticipated. I love the "menu" set-up for meals where the patients can order what they want. It is by far the best rehabilitation place in Dubuque, if you want to get your life back!

Bethany Home has a long-established and well-deserved reputation for providing pleasant independent…read moreliving apartments and excellent healthcare service. Bethany Home excels at extending and supporting the independence of apartment residents. My 98-year-old mother came to Bethany after entering hospice care in another town due to her "failure to thrive." When she arrived, she could barely travel about 100 feet with a walker before she had to rest. After 6 weeks living in a Bethany independent living apartment, she was thriving, had made new friends,was delighted to be removed from hospice care, and pleased to still be independent. She remained in independent living up until her last week. As her heart failed she moved to a room in healthcare. Thoughtful and attentive personnel from Bethany and hospice gave her a peaceful, dignified end to her long and active life. We are so grateful that Bethany Home could be her home for the last chapter of her life.

Terrible experience, they broke my front door to my house inadvertently and they never even came…read moreafter that not even once. I don't recommend them.

After a devastating emergency gastrectomy, I spent a month in a nursing/rehab facility. Following…read moremy stay, I was allowed to return home, but I was still in need of continuing physical therapy and nursing care. Castor provided me with those much-needed services, with home care visits from two of the most caring individuals I've ever met. I was able to reach out to them via phone or text, when I needed additional advice or support. I could not have asked for anything or anyone better! Now that I'm getting better and their services have stopped, I miss them! I know whoever they're serving, is also getting the best care possible.

My father was at St. Mary's for about five years in the Dementia/Alzheimer wing. Unfortunately,…read moremost times I visited he was improperly dressed with only a t-shirt even though he had a closet filled with sweaters and long-sleeved shirts. Activities were horrible and demeaning. My father would be alone most times or stuck in front of a soap opera. We encouraged the staff to please take my father to all the activities even though he'd say no thank you. We had opera CD's and a CD player for him to listen to and no one ever turned it on for him. He just languished away with hardly any attention from the staff. One good comment is that the food was good. Be sure to advocate for your loved one.

I chose SMCC for my 2-week rehab. after surgeries following a bicycle (me) vs. pickup truck…read moreaccident. I could not be happier with that decision. The facilities are exceptional, and the care I received and the staff were even better. Going from one facility (hospital trauma unit) to another (rehab.), you never know for sure if t's a positive or negative move until the decision and transfer is done. This was a very positive change for me. My therapists (OT/PT) were outstanding. The nursing staff was caring and accommodating to my individual needs. Staff coordination with my insurance was thoughtful and thorough. I had regular visits from administrative staff to be sure that my needs were being met by regular staff, and that any questions I might have had were answered. I found the atmosphere nurturing, encouraging, personal, and I connected with many of the staff one-on-one, especially those I interacted with routinely. I can fully recommend this facility and its care as five-star in every way.