Worst customer service experience, my husband and I walked into the Everett store right when they opened. The customer service associate did not even acknowledge our existence, say hi, welcome in or how can I help you the entire time we were there and we were the only ones in the store, so we left and took our business elsewhere. And not even a thank you for coming in. So won't be going back there or referrals from us. read more

If I could give this business fewer stars, I would. On 8/13 my mom arrived about an hour before closing--well within normal business hours--and was treated incredibly rudely by one of the employees. When she politely asked a question, she was told they were closing soon--despite there still being time left. When my mom mentioned she'd be quick, the employee rolled her eyes and responded with a sarcastic "yeah right," then exchanged looks with coworkers. Completely unprofessional and unnecessary. No one deserves to be treated like an inconvenience, especially when they're trying to support your business. We'll be taking our business elsewhere--and advising others to do the same. read more

Great service! Very efficient by Julie Frisbee. I was in a hurry on my lunch break and she was very understanding. She did wonderful and was very courteous. read more

Very helpful staff. Had to order from the warehouse to get the wattage I needed. They ordered for me and had it within a few days. Called me and I picked it up that afternoon. read more

Oh my gosh. There is a woman who works here and gives the worst customer experience I have ever experienced in my life. Ever. I'm an architect, and I've called SL a few times to get recommendations. I've gotten this woman on the phone. She has a heavy accent, but that's not the problem. She is rude, dismissive and cuts you off. Today, I had to go in to pick up items I had ordered and she was there. Once again, even face to face... rude, dismissive and was so put out to find the items THEY misplaced. Then, once found not one single apology for the inconvenience. So if you want to be chastised, go shop there. I will not again, nor will I steer my clients there either. read more

They are so knowledgable and helpful here! Special thanks to Mark W for putting in extra time helping us with our lighting project!!

Must have driven by a hundred times. What a wonderful store! Incredible selection of beautiful fixtures, one or two actually took my breath away they were so lovely. And the prices are terrific, something for everyone from really great values to high end expensive showpieces. Friendly, knowledgeable staff and even easy parking. We bought some table lamps and will be selecting new fixtures for a couple rooms in our home. Can't wait for our next visit. I never have to go to that awful, dreaded Home Depot again. This is what a store should be. Incredible! read more

Seattle Lighting - Beautiful! - Lighting Stores Near Me - Everett, Washington

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Great selection, excellent pricing. Has same lighting as many high end websites at a better cost.

Very courteous and helpful even when I just needed an inexpensive replacement part for a really cool fan I bought there years ago. I was helped by two different people who spent some time with me in spite of the fact that Seattle Lighting would make nothing on the transaction. I ended up buying an additional fan since they are such cool fans and have been discontinued, and he even gave me a discount on it and said he would ship it to me no charge. Excellent! read more

No customer service. I went to this store to look for a kitchen light and kitchen cabinet knobs. I clearly needed help but none of the 4 sales people there inquired if I needed any. I was the only customer in the store and stayed for at least 20 minutes wandering around. I would have asked but after 10 minutes thought I'd see what would happen. Obviously they don't care about sales. I left and now I won't be going back. read more

Came to this location due to its closeness to my place. I should have read the reviews for this location before coming here, but didn't, so I regret it. I was looking for a lamp base to go with my shade and found the perfect one. It was stocked in-store, so I picked it up right there. However I needed an adapter since the base and shade had different fittings. I was shown a clip adapter in their catalog, it wasn't in-stock so had to place a special order. I was told it would take 3 days to arrive from their Mukilteo warehouse and that they'd contact me when it arrived. I waited two weeks. Called their store and was told the item hadn't arrived yet. I waited another week and still no phone call. By this time, I went to Harold's Lighting in Wallingford and bought what I needed without having to wait, as they had it in-stock. I called S.L. to cancel the order, I was told by their associate that someone from another department would call me to confirm my cancellation. Still no phone call. A week later, I go back to S.L. to double check on the cancellation. They said the item arrived 3 days ago (a couple days after I called to cancel and 3 weeks after I originally placed the order). I never gotten any phone call or voicemail letting me know the item arrived. Told them I no longer wanted it and to refund my money. Was refunded that same day. If you're looking to order an item, make sure you look elsewhere first to see if it's in-stock and available. It would have saved me a lot of time/hassle if I went to Harold's Lighting first. I was never told of any updates the entire time. The staff at the counter were generally pleasant, but it was the lack of communication and store operation that ruined it. read more

Sean is extremely helpful and knowledgeable about lighting. I've had some very specific requests and he immediately knew which catalog to pull off of the shelf and which page to turn to. It's uncanny really. Best service by far across all the vendors I worked with during my remodel. read more

I started working with Andrew R to find fixtures that are as close as possible to my existing ones. I sent Andrew an image of what I already have and while there was a small hiccup in getting me what I need, he was lightning fast in getting it taken care of and telling me where I can pick up what I need TODAY! I much prefer working with individuals and find I get the best service when doing so. This case proves my approach works. Also, I conduct as much business as possible via email. I can present what I am looking for, allow for time to research the item (if needed) and then pay and pick up the items. I think if you try this approach you will increase your customer experience. Thanks again Andrew, I will be down to pick up my items later today. read more

I am very disappointed with the service I received from the staff here. I went in one day to order a new lift bulb. They told me they need to order it and would call me within 48 hrs. I didn't receive a call back. So I called and they told me they had to reach out to another company and that they would call me back the next day. They didn't. I just called back today to inquire and the person I spoke to told me my phone number is not generating and order, that I need an order number (even though an order hasn't been placed yet) and that I should know the name of the person I spoke to. He was rude to me - I don't understand why. He didn't ask more questions or try to find me in their records by my name. I just said "thank you" and he hung up. read more

Excellent customer service! I have a light that I purchased through Seattle lighting that stopped working. They were able to order a replacement without any problems. Working with David has been a pleasure. read more

Huge selection! They have a few dedicated easy free surface parking spots for customers. Funny thing is, we went in for lights and bought a mirror - they have things besides lights in stock! read more

Found the perfect light for a difficult dark reading spot. Stylish and functional at the same time. Keep up the great work.

I recently ordered 2 fixtures for my home. Modou Dibba was very professional and knowledgeable. The ordered fixture was just what I wanted! Keep up the good work. read more

Purchasing ceiling fan was a great experience. Sales person knew everything and was very helpful. However, experience took a turn for the worse when the warehouse shipped the fan to the wrong store. How hard is is it read an order and follow it. Apparently too hard for these guys. Extremely disappointed!!! read more

I am not sure how all these bad reviews came about. Our experience was wonderful! We had come down from Alaska to purchase lighting for a cottage we are building. We had no idea how to figure out a lighting scheme for all the areas. I brought in a diagram of the cottage that I had made in Excel, hoping to find someone who could help us figure out what would make sense. And then we walked in to Seattle Lighting and met Mark. Wow! Mark was such a pro! He had listened well to our desires and then made great recommendations, keeping track of all the items we were choosing as we walked around the showroom. (Great showroom, as well!). Mark calculated the size of ceiling fan that would work for our cathedral ceiling and even made a copy of my Excel drawing and carefully drew on it where all of the lights we had chosen would go so we could show the electrician. Mark saved our bacon because we were really lost on the lighting design project and needed guidance. He also has been helpful and patient as we made some changes to finalize the order. Three cheers for Mark and Seattle Lighting read more

Came in to look for scones, lamps and a ceiling fixture. The person at the front desk couldn't be bothered other than to show us where the sconces were located. Another person offered to help us, but still no effort was made to find out what we were really looking for and if there was any way of further assisting us. A third person offered to have us look at catalogs. Truly no customer service at all. Wouldn't buy anything from them, wouldn't recommend and most certainly wouldn't go back. read more

Very pleased with the customer service at Seattle Lighting. Sawyer went out of his way to assist me in locating what appears to be a difficult to find lightbulb. He ran back to the warehouse to see if there was any in stock or a comparable lightbulb that would work. He looked online as well trying to track down the elusive bulb. Very diligent in his efforts. Thank you for taking your time Sawyer in assisting me. Courtesy, professional in his manner. read more

Like other reviewers here, I felt like their selection is 5 star and their customer service is 1 star. It's not that the people are unfriendly - the few I dealt with were helpful - it's just that their process is designed terribly. It's like they're trying to make the most frustrating customer experience possible. It takes forever to get in and out of here on the weekends. They're always swamped. But "swamped" is only like 8 customers! The problem is that they only have 3 or 4 sales agents, and you have to get your name on a list to see them, and there's only one queue - so someone who needs to be hand-held through a 15 minute discussion of what lighting fixtures they should get holds up the line for someone who just wants to buy a lightbulb or pick up an order that was shipped there. So it takes 30 minutes just to pick up an order you already paid for. This is really bad service when you have a lot of errands you need to run or other stores to visit. They don't have a cashier - only sales agents - so the only way to buy something from them is to get your name on the waiting list. Also, they only have one computer that they can bill your order on, so when they're busy, another line forms just to use their cashier station. The computer they use for this is apparently old and slow and they often struggle simply to ring up your order. It would be so simple for them to improve their customer service - just hire a cashier on the weekends, who can help with quick tasks like selling lightbulbs or basic lighting fixtures when the customer already knows what they want and doesn't have any questions. Also, they could invest in a new computer. I don't know any other business that takes 5 minutes to ring up an order on a credit card. read more

The selection is great and the sales staff is super helpful happy to make a sale. But this is where the trouble started. I ordered three if the same item. One was in their Tacoma warehouse and they could have it shipped in a week. The other two were on back order for three weeks. Ok, sure. We don't need these items for 15 weeks, let's do it! Well, five weeks go by and I call them up. What's the status? Surely they forgot to call me or something. No, the item we need now is out of stock and back ordered until "mid summer"! And there is now a waiting list that we would be at the back of. What? What about the three week back order date? Why wouldn't we be at the front of the line? Why didn't you guys call to tell me? Their answers were (I am not kidding): *We never legally agreed to anything with you as a customer to deliver what you bought *Weather patterns and acts of god can change delivery dates (by almost an order of magnitude? Really?) *You can call the CEO and he will tell you I am right and you as a customer are wrong *We don't call a customer until their order is complete So, they would have waited two years to call if that's how long the terrible freak snowstorms in coastal China kept up (sarcasm) even though this order was prepaid. What a poor customer experience. I thought I was buying from a reputable local company but I was dead wrong. If they don't have what you want in stock, avoid, but I would avoid anyway and I definitely recommend everyone stay away from Seattle Lighting. read more

Absolutely horrible customer service experience. We ordered a fan from them, and once they got the sale from us, nothing was done. I was guaranteed the fan would arrive within 5-7 days, and on business day 10, I called to check in. I got the response, "We'll look into it." I never received a call back. This happened a second time with a different employee. The 3rd time I called to check in about our fan, 20 days after we had ordered it, the employee informed me the fan had never been ordered! He assured me it should arrive by Friday and they would call me when it arrived. On Friday afternoon, after not receiving a phone call, I called the showroom to learn that my fan had been delivered to them. I explained how disappointed I was in their lack of communication and he told me the hours they were open and hung up on me. Seattle Lighting should be ashamed how they treated me, and their lack of communication and follow up, in this whole experience. They clearly don't take pride in their work or show their customers any respect after they make a sale. I was dismissed by 3 out of 4 employees on the phone, the last of whom hung up on me. I will never shop here again and would recommend you bring your business elsewhere. read more

I've ordered a number of things through Seattle Lighting's Pioneer Square store and the experience has always been pleasant. They have a wide range of traditional and contemporary lighting fixtures -- sconces, ceiling lights, fans, track lighting, table lamps, floor lamps -- all on display at relatively affordable prices. Now, lighting is generally more expensive than what makes sense to me, but Seattle Lighting has a lot of the trendier looks at "reasonable" prices compared to fancier places. And, if they don't have what you want, they can order from basically any major supplier and have it shipped through them. It's way better than ordering online through random web sites -- which has never worked for me in the past. At least this way if something goes wrong (and nothing has), you know who to talk to. read more

Do the staff judge the clientele when they come in the door, and decide if it is worth their while to talk to them? Recommended by friends (in the building trade) and contractors. But we experienced a bunch of well manicured salespeople sitting behind their desks, not even stepping out to check in with us, see if we could be helped, ask what our project is. Went to Restoration Hardware afterwards, and their staff were fantastic. read more

I keep wanting to like Seattle Lighting. We go there to look for lighting, whether for our home or our business, and every time we leave empty handed because the staff are so terse, unhelpful, and snooty. Just today we were looking for some track lighting accessories for a brand that they carry. There were no other customers in the store, and when asked in a friendly manner whether he had a minute, the employee's response was "Yeah, I have a MINUTE" in a glum tone of voice. And in the end, they didn't have what we were looking for, nor could they apparently order it. I think they concentrate on, and are incredibly helpful towards, contractors and large volume purchasers. But not for me. I tell myself I'll never go back. But I keep WANTING to like them. Why won't they let me? read more

I've visited this store numerous times having remodeled several homes in Seatle over the past decade. My wife's visit yesterday was largely a waste of time. Despite the fact that the service people were told that we are doing a new home construction they couldn't be bothered to provide any help. I will amend this to say that a young man was very helpful a few weeks ago but yesterday''s visit was apalling. Their lighting and fixtures are adequate, really no better than other well stocked stores. It is their service that lacks. Unfortunate, they got such a fun location. From reading many other reviews it sounds like incompetent sales people is their MO. read more

I went there one Saturday afternoon (it being the only decent place within a reasonable distance from where we live that had a large selection of lights that is not Home Depot quality) to hopefully purchase some lights for a bathroom and living room remodel, and found two that I liked almost immediately. Next thing that happened was an episode of excruciating waiting game which lasted for about half an hour. Granted, the shop was quite busy, but seeing employees exchanging light bulbs and putting up one additional display unit while displaying an utter lack of interest in customers, or another one picking up her lunch sandwich at the counter (from a delivery person) and digging into it while there's four or five people waiting to be served (and presumably wanting to spend money there) was just wrong and rude. Where's their customer obsession? So they had one of the lights I wanted in stock and I paid, and they put me on a list for the other two (pricey ones I have to add!) and said they'd call me back on Monday to confirm a date when I could pick them up. I then had to go to their outlet space in Sodo to pick up the lights they did have. First time they gave me the wrong ones. Fortunately I noticed that before I left. I never did hear back from them regarding the other lights. Guess they didn't want my almost 600 bucks for those. I have to say that the person I did end up talking to regarding my order was nice and courteous, but apparently something went wrong somewhere for them to drop my other order. Their loss. read more

WOW - This rating needs to be reviewed by Yelp, because the prior reviews are nothing but bizarre ramblings. This is a 5-Star operation!! One word here . . . "Carlos" - Amazing customer service - Just in the time I've been working with him, the number of people who come specifically for him is remarkable. Designers and electrical contractors SPECIFICALLY come to him to source their projects. Everyone in the place is very nice - Don't get me wrong . . But Carlos is a guy, who takes his "job," sourcing and providing their massive product line, to people like me who need someone who knows lighting, and how to assist you in completing your project on time and on budget. I'm honestly surprised that he hasn't been tapped to do TV ads for them . . Or put in charge of their entire operation . . read more

This review is for lights that we purchased and service that we received. We've been doing business with Seattle Lighting for more than a decade. Most recently, we bought a houseful of lights for our new house. They had the goods! And they had people who knew what they were talking about. Enormous bonus: More than a year later, one of our ceiling fan / lights gave up the ghost. Seattle Lighting's Bethany Kikuta wrangled the fan company - Kichler, they make a great product, but are a little shy on customer service - on our behalf, got us a set of replacement controllers at no charge and we were on our way. Great job! We recognize that Seattle Lighting's primary business is selling to contractors, businesses and volume customers - and they definitely have the best selection from moderately pricey to very high end, yet they have consistently been able to prioritize our "retail" needs and deliver great products with good service, on our budget. read more

Been ordering with these folks for over 3 years...like always, roll the dice and they might get it right the first time, or it might (usually will) take a lot more work and patience on your part. I never promise a customer what this store promises me, speaking of delivery. I like the selection, and one or two of the folks there (Seattle store) are quite clever at helping with solutions to lighting projects you might have, however, the follow-through is pretty lousy ("We'll call you when it's in"--Never, not once, I call to ask), and the coordination just plain sucks (for my experiences, the warehouse folks have usually been able to correct ordering errors the sales folks made). When you're buying pricey items, you want assurances of quality. You want information. You want undivided attention. When a competitor with selection and service appears, I will leave you, Seattle lighting. read more

Love the customer service at this store. We got track lights and pendant adapters and one of the pendant adapters was not working but it was a very smooth process for getting it returned and fixed. We were also able to return the unused items for zero restocking fee. read more

Not very helpful. Almost dismissive if your looking for parts . Always leave disappointed. Go to a smaller retailer that will actually help you find something read more

Seattle Lighting is a rare gem in Seattle and deserves all the kudos - 10 stars. I do not write many reviews, but I am so grateful to Mark Williams and to Seattle Lighting I wanted to take the time to write a stellar review. After finding nothing in chain stores and no one in the Big Box Stores who could help me, on my electrician's advice I went downtown to Seattle Lighting, parked in their free parking(!), walked inside and found people willing and able to take the time to listen to exactly what I needed. Thank goodness for Mark Williams, who happens to have a kitchen design background. He first listened carefully to what I needed, then looked at the photos on my phone of my kitchen and as soon as he saw the photos, he immediately walked me over to look at what turned out to be "the" perfect light fixture for my kitchen ceiling. I have to admit - there are a LOT of light fixtures in the store (a good thing) but I am not sure I would have seen that very one. Mark knew just what would work for the space to make it look great and work well for lighting. I love that light in my kitchen so much it makes me happy every time I turn it on! Buoyed with confidence to tackle more projects, two weeks later I returned to Seattle Lighting, this time with a long list of lighting needs - a motion detector light for over the garage door, can lighting and a new porch light. Within an hour Mark had explained the different options and again *voila* I had solutions that were attractive, affordable and functional. In short? Yes, I am a grateful customer. There is still a lighting store in Seattle with beautiful inventory and competent, friendly staff who truly know lighting. Go there, don't go to The Big Box. read more

My daughter (21) and I went here today to get a ceiling light fixture for her bedroom. Even though it was a Saturday afternoon with lots of people in the store, someone greeted us right away and asked how she could help. She asked us a few questions and then walked us to 2 different parts of the store to show us various options, explaining as she went and asking us questions. They have a HUGE selection and it's all displayed really well. After we chose something we liked, which happened to be one of the least expensive choices, she asked us if we needed bulbs and walked us through our various bulb options, explaining how we could get a warmer-looking light that was still ecologically better than traditional light bulbs. She told us we'd have to pick our order up at their warehouse, 2 miles south, but gave us a printed-out map that explained super-clearly where it was and also would allow you to avoid the trains in the area (an important tip). It took only a few minutes to get to the warehouse, and the lamp and bulbs were already packed up for us when we arrived, so the whole process added maybe 10 minutes and was easy. A great experience in every way. I remember going there once before, a few years ago, and having a similarly-good experience. They KNOW lighting!! read more

We have had a bad experience with Seattle Lighting. We purchased an exterior lamp and post on the 6th of March. Three and a half weeks later, they have no idea where the post is. I have talked to no fewer than five people - and was told that I needed to talk with the person who sold the items to us. He left for Bend, OR (managers' conference). One of the two assistant managers was going to email the rep...I wanted specific answers now. The customer service center was a recording, so I just called the Seattle store, and they were going to call the manufacturer (nobody else offered to do that). If I could find the right post at the dreaded Home Depot or even worse Lowe's, I would ask for a refund for the post and go elsewhere. read more

Admittedly, it has been awhile since I walked through the doors of Seattle Lighting Fixture Company on Hewitt. The first time I went I was a child. One thumb in mouth, the other hand holding my dads hand. Not too jazzed about it. Fast forward. I am older. Now I have NEED for a store such as Seattle Lighting. During a move, it was them that came to mind when I thought of my lighting needs. I will never forget walking into those doors again for the second time in all those years. I was fairly swept up in the nostalgia. And then I saw the clerk, and my reverie was sharply broken. Because of my appearance, at the time, I was never greeted, never spoken to, never helped. (I wore a black leather jacket with the names of punk bands spray painted here and there, a few spikes, a few studs....probably my scuffed combat boots also ensured my cold reception....) Instead of being helped, I was, for lack of a better word, STALKED throughout that store. A lamp caught my interest, and I carefully bent down to see the price. When I straightened up again, it was to catch the stern faced clerk dart behind an aisle. Yes, she assumed I was there to jack a chandelier. Thought I was going to just lift a heavy crystal chandelier, hide it under my "Clash" t-shirt, and walk out the door, it seemed. I had plenty of money. There was nothing in their inventory which was out of my price-range. (And I have to tell you, they are NOT reasonably priced, in fact, they are so overly priced I'm not really sure how they have managed to stay in business all these years. At any rate, I won't go back. Being judged by my appearance was a very big turn-off. Things maybe different today, I don't think that old hag could possibly still be lurking behind those lights.....but I just have no desire to go back. :) read more

Horrible experience. I ordered a very very simple powder room fixture that the web site said I would have in 4-7 business days. When I called to check why I hadn't received a shipping confirmation, they said the manufacturer was shipping it and that it was "made to order". Ridiculous. Nothing of the sort was ever said when I ordered the fixture. Find somewhere else to get your lighting. read more