This Ace knows me much too well! I am here buying something for one of my numerous projects 3-4…read moretimes a month. I am usually greeted and offered help with finding what I am looking for. From taking on the moles digging up my yard to re-plumbing my kitchen sink, Mukilteo Ace is the place! Today I rented the Rug Doctor again (thanks to cat Marley and dog Lucy, I repeat every 3-4 months) and also picked up pretreatment spray for pet stains, plus a jug of carpet cleaner. I will return the machine tomorrow and most likely buy something else. This store isn't so big that its really easy to navigate through. In spite of the compact size they almost always have what I need at a fair price plus the helpful staff gets me in and out fast! I don't lose half my day shopping for what I need.

I have been a customer at Ace Hardware in Mukilteo for almost 30 years. In that time they almost…read morealways were able to take care of all of my needs as far as my yard and house were concerned...ntil today. I called them to purchase a wheelbarrow and I asked them to deliver it to me, here i. mukilteo. He told me "Oh, we don't deliver outside 3 miles", and suggested I contact "one of our larger stores who have more emplyees." Which steuck me as a bumch of garbage, but I called the Silver Lake store. The lady I talked to was wonderful, and was also a resident of Mukilteo. She couldn't believe what I hD been told. "Let me give them a call for you." I went outside and worked for a little over an hour. No call. I came back in and called Silver Lake again. "They haven't called you yet??" "Nope." "Let me call them again." She called right back to tell me that" when I got the manager and gave him my name, he hung up on me" (!!) So I contacted Ace corporate to lodge a formal complaint. I was put on hold for 20 minutes and was told"I lodged your complaint with the store manager and you should be hearing from him soon." I told him I was mot holding my breath for that call.( that never came.) Meanwhile the gal from Silver Lake called back and offered to deliver from her store for a small fee. I told her "thank you so much for going above and beyond, but I won't give Ace Hardware another nickel of my money."

I like the variety of products here. They have most everything I need mid project when I need it…read moreand a to. Of cool stuff I don't need but really like. The folks here are really nice. Mel is who I always wait to be helped by because she is so sweet and awesome. Love that even though it a large chain store it has a good home town vibe. Good place to shop.

A day ago, I would have given Ace Hardware 4-5 stars. A few of the staff have always been helpful…read moreand shared expert knowledge. But today, I was stopped on my way in and told I had to leave my backpack--which acts as my purse--behind the counter. ME: "Oh? When did the store start this policy?" STAFF: "We've always done it." ME: "I've NEVER been asked to surrender my backpack and I come in here a lot!" STAFF: Pulls me aside in a confidential whisper..."It's not you, if you know what I mean, but we have to do it to everyone." Now, I am an AARP-card carrying senior in her 60s and I was stopped on this one occasion out of maybe 25+ visits to this store over the past 3 months. This is a case of implicit bias in action, folks. I don't carry a purse. I carry a small knapsack to keep my wallet in. I support Ace's right to proactively prevent shoplifting. But they must be consistent enacting those policies. Don't send off a suspicious vibe when you're projecting a "friendly" atmosphere! There's a smaller neighborhood HW store down the road. I think I will take my business there from now on.

Hansons is the best building supply store there is! There is always a friendly sales person…read moreavailable, including a specialist in the paint department. Prices are reasonable. They have everything you'll need, or will get it, for building anything from a house to a tent platform. They deliver and are on Whidbey Island.

So easy to buy and get my lumber delivered, quick phone call away and great prices too, same as in…read moretown.

Great service! Came in right before they were closing on a Saturday and they went above and beyond.read more

Guys always do me good service is good. Prices aren't bad. I've been going to these guys for years.read more

Problem: Needed to fix drip in #1 bath sink faucet. Decided to replace all four cartridges in #1…read morefaucet and #2 faucet and replace entire faucet assembly in #3 bath sink faucet to match first two. Plan: Visited showroom. Amber immediately ordered replacement faucet. We then met with Pam to schedule all onsite work for following week. Done in less than 30 minutes. Fix: Kevin arrived at appointed time. He replaced the older fixture and all four cartridges. No more drips. Cat was disappointed since she had made a daily habit of jumping up on the sink trying to catch the drips. All in all a most pleasant, professional and timely experience. We will be returning for any future plumbing needs.

AVOID AT ALL COSTS!…read more This will be the 6th visit of theirs to fix our Dishwasher. The first 4 times resulted in the technician needed to "order a new part". The 5th time they came here, it was claimed to be fixed and finished. However, there were still major issues. I re-scheduled with them and this is the 2nd attempt at a re-schedule to where they DID NOT SHOW UP AT ALL. Excuses have ranged from: "being busy with previous jobs", "database error", "car trouble". PLEASE AVOID. They do a TERRIBLE job and also do not show. Customer service is useless and they don't have a phone number, other than their dispatcher.

I wrote a review about this company it ended up on another business. It was true when I wrote this…read morecompany sold me a pressure washer and it's sound and runs like a top. These tools in the mossy and mold mildew N.W. is a must. The driveway is as clean as a marble mount. I am so impressed with this family company. The staff loyal and treated well so therefore so is the customer like me. I'm sold.

They are really professional and the guy who actually is running the place know what he is doingread more

Ryan did a great job replacing our water heaters. I solicited bids/proposals from five plumbing…read morecompanies to replace our two water heaters in a commercial building. They were connected in series and installed on a wooden cabinet. I was looking for an in-kind replacement or another solution that made better sense for us. Ryan clearly understood our existing configuration and provided alternatives that made better sense, were less expensive, and provided better functionality. On replacement day, he and his helper were delayed by an emergency that required addressing before a restaurant could open; he let me know what his status was and when he would be at our facility. Once there, they worked very efficiently and made a nice, tidy, and organized installation. He handled all the permitting and the system passed with no questions or concerns. Best was the best value for our work, did a great job, and were nice while doing it. I have struck the other vendors off my approved vendor list and will use them for all of our plumbing needs.

$700 for 15 minutes of work. A month later the issue has returns and not fixed. Never using again…read more Sad that this industry's reputation continues to be earned for stints like this.

wanted an out-of-the-ordinary sink for my (hopefully) soon to be completed kitchen remodel and,…read moreafter browsing for ideas at Pacific Sales, went looking online​ where i stumbled across the ARTISAN CRAFTED HOME website. was immediately drawn to the 36" Round Front Copper Farmhouse Sink (available in four finishes: dark smoke, Rio​ Grande, cafe natural, and matte copper). went with Rio​ Grande since that was a nice fit with the faucet and cabinet hardware i was already leaning toward. be aware that being copper, the sink does require some maintenance​ and needs to be sealed (a quick rubdown with a soft cloth and an inexpensive​ waxing compound available from ARTISAN​ CRAFTED HOME) every couple of months. according to the website, their farmhouse sinks are hand-hammered in 14 gauge, lead-free copper by 3rd generation coppersmiths, are TIG copper welded, and built to last a lifetime. not sure about all that, but i can tell you this: my new sink is gorgeous.

Paid $585 for copper pendant lights from this company…read more When one arrived damaged, they insisted it could be repaired (it couldn't). They finally agreed to let me return it after making up some bogus claim about passing the UPS claim deadline (which I know was BS because I own a retail shipping business). They made me pay the shipping to return the damaged pendant! Then they sent me a replacement with the wrong finish so it didn't match the existing two from my original order. On top of that, it was also missing parts, including the mounting cap for the ceiling. When I told them this, they said I would have to order three brand new ones that were made at the same time for them to match. I told them fine, but then they told me I'd have to pay for those out of pocket and they wouldn't refund me for the original order until they had gotten those items returned. And guess what - they made me pay for that return shipping, too. So in the end, I finally have matching, undamaged pendants, but I had to pay the cost of the pendants twice AND pay for almost $100 extra for shipping. Ridiculous! My wife and I intended to buy other home goods from them after our remodel was finished, but now we will never buy anything from them ever. We told all of our friends to avoid Artisan Crafted Home like the plague.