I like the variety of products here. They have most everything I need mid project when I need it…read moreand a to. Of cool stuff I don't need but really like. The folks here are really nice. Mel is who I always wait to be helped by because she is so sweet and awesome. Love that even though it a large chain store it has a good home town vibe. Good place to shop.

A day ago, I would have given Ace Hardware 4-5 stars. A few of the staff have always been helpful…read moreand shared expert knowledge. But today, I was stopped on my way in and told I had to leave my backpack--which acts as my purse--behind the counter. ME: "Oh? When did the store start this policy?" STAFF: "We've always done it." ME: "I've NEVER been asked to surrender my backpack and I come in here a lot!" STAFF: Pulls me aside in a confidential whisper..."It's not you, if you know what I mean, but we have to do it to everyone." Now, I am an AARP-card carrying senior in her 60s and I was stopped on this one occasion out of maybe 25+ visits to this store over the past 3 months. This is a case of implicit bias in action, folks. I don't carry a purse. I carry a small knapsack to keep my wallet in. I support Ace's right to proactively prevent shoplifting. But they must be consistent enacting those policies. Don't send off a suspicious vibe when you're projecting a "friendly" atmosphere! There's a smaller neighborhood HW store down the road. I think I will take my business there from now on.

Hardware stores make your experience by the knowledge and communication from the staff who are…read morethere to assist. Sebo's has an excellent group of employees who are knowledgeable where are items are located ( garden supplies, cleaning items, plumbing items, keys and kitchen items). I have been coming here for the last six months and the team of employees are excellent. I received super service from Ivan this afternoon.....

Wonderful store with the most helpful staff who have a wide array of knowledge…read more The owner, Frank, is extremely helpful and goes out of his way to help people find what they're looking for! Great value and selection too.

I've found the employees helpful and their stock (place is much larger/deeper than it looks from…read morethe parking lot) is extensive, including lots of things I've never seen stocked in a hardware store. I wish I'd discovered the place sooner.

Rebecca and Biker Bob are the best. It is so great to have a small local store that has most of…read morethe things I need. Yes, I can go up the road and maybe get a slightly better deal but they are very local to me and always friendly and helpful. I've gotten a lot of little things (door springs, hooks, crab fishing stuff) since I moved here a year ago and it is so fun to visit. Also, Bob did a bunch of custom screens for our house promptly and at a reasonable price. Great store!

My dog and I both love Henery's…read more It is small, yet has what you need. Somehow they get a lot into that small building! Speaking of that, go back to the aisle with the many small boxes that contain every tiny, unassuming replacement thingamabob and doohicky ever made in the world! I have NEVER seen this assortment of bits and thingies anywhere else. I mean let's say your hammock stand loses that screw with the largish plastic knob to help turn it with only your hand. By golly, there's a replacement one in that aisle! It is similar to Harry Potter's room of requirement if everything required was small. The workers are extraordinarily friendly. They either really like their jobs or are award-winning actors because I am a believer. BTW, dogs and the humans get free treats (popcorn for humans). Know that they do not sell lumber. Also know, you can rent stuff like power washers, etc. So what's not to love? It's WAY better than some gwaddafful anonymous big box. Albeit some things are more expensive than...say Amazon, but that is small town life. I read the review that complained of all the merchandise there being from China. NOT 100% true because I bought a nice bird feeder made in the USA there, but yeah most of it is. Everything everywhere is made in China, not just at Henery's. Heck, your souvenir to remember your wonderful trip to "fill in the blank" (not China) was probably made in China. Caveat though. Because they are small (but mighty), you sometimes may need to go to said big box. Hopefully not though. P.S. There has been discussion in my household as to whether it is pronounced with two syllables (HEN-RYS) or three (HE-NER-IES), so if someone with certain knowledge of it can clear that up, it would end that discussion once and for all.

These folks are the best. They always seem to have just what I need, or can get it in stock quick…read more Customer service is excellent. Close and convenient.

I come here buy chicken and goat food. Sometimes wood post. I've have always had a good experience…read morecashiers always friendly. I only had a rude cashier since I moved here from San Diego. But yes some items are very pricy sometimes i do Amazon or Home Depot or tracker supply. If I don't feel like doing the driving to oak harbor I come here Bc It's close to my house. This is my to go store

You just lost a customer. Been shopping here for years…read more Cashiers are always nice, friendly, and helpful. Management and supervisors are another story. Just tried to return two items I purchased on sale here less than 24 hours ago, both with the original tags. An extremely unfriendly cashier supervisor who couldn't even take the time to say hello to me, informed me that clearance sale times were not returnable. Although this had never happened to me before, I was not aware of this policy, and there were no signs posted by these items regarding no returns, she wouldn't budge. From now on, I will only shop here when I cannot find what I need anywhere else.

I love the old-fashioned popcorn machine and free popcorn that they have at the store…read more I've always been able to get pretty much anything I need especially at the last minute like a nail, duct tape, bees/hornets/wasps spray, toilet seat, backup keys, and so much more. Super friendly and engaging customer support. The folks at work here really do seem to care. Another thing I love are the random cool things that you can purchase, like gift cards, and various trinkets. That they have those things has helped me grab some last-minute birthday and other holiday items for friends when I would have completely forgotten the special day. It is a nice neighborhood hardware store that serves its basic purpose and much more.

I have loved this store and staff since I moved to Kingston. As a general contractor and also in…read morethe process of remodeling our home here, Henery's has been an invaluable asset, literally 2 blocks away. At the onset of the pandemic, Henery's took charge and implemented numerous measures and protocols to keep patrons and staff as safe as possible. As of this date, May 18, 2020, however, things have deteriorated greatly. 1 of 5 employees I encountered wore a mask. 1 of 5 wore gloves. 2 passed within six inches of me in order to stock shelves on the same aisle I was on, neither wearing masks. Following the example, 2 of ten customers wore masks and also made numerous attempts to get less than 6 feet from me. There are no requirements for employees nor customers to wear a simple mask. Here's the thing. The measures we've used state wide and been enormously successful in reducing the spread of Covid 19. So much so, my wife and I thought it relatively safe to continue to shop in places like Henery's. Fact is, we have a 19 year old quadriplegic at home with 23% lung capacity. If he gets this disease, he dies. Full stop. As a result, we rely on the mutual concern and professionalism of establishments like Henery's to help maintain that level of safety. Henery's isn't doing that anymore, despite the lack of a vaccine and dire warnings from the CDC and epidemiologists globally. We cannot take the risk of killing our kid. So it is that today was my last trip into your store. Life will run a bit slower for us, as we order everything online and have it delivered, but seeing our son reach the age of 20 will make that well worthwhile.

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

Pacific Supply is a real neighborhood hardware treasure on the Capitol Hill. The employees are…read morealways well-informed, welcoming, and truly helpful people, the sort of service that you will not receive in the mega stores. They stock an unexpectedly good range of goods considering it is a local store, not very high prices, and even a senior discount. The parking is not that bad, however, the 30-minute load zone in front can help. Any small project or hardware, we are a dependable and community-oriented store.

The staff here is so friendly and helpful! Every time I go in here everyone greets me with a smile…read more I always feel comfortable shopping here for anything and everything but especially like their plant section. Their hoodies are also insanely comfortable.

Cody, as I shared with you, my father's words of wisdom are: We are humans,and make mistakes. When…read moreit's pointed out to us, how we respond dictates to the world who we are. You failed miserably. Things can happen, but making promises and verifying that promise for a replacement when you delivered the wrong order, to begin with and when you fail to follow up as promised,, is on you, not the customer. When calling to verify the delivery 2 days past the promised date, it takes 15 minutes to tell the customer you need a couple of minutes to find the order and promise a callback, and an hour later, while landscapers are waiting, a second call is placed. I waited 2 hours for that follow-up call when I called you. All the excuses do not equal taking action. The important piece of this was that this was a very special Christmas presentation that used these lights. My wife started this. Since my wife's passing, this will be the first time they have not been up. This is also the first time all my children and grandchildren will be together. Your lack of basic customer service just ruined a long-running family tradition. I was not asking for a miracle; I was asking for just plain customer service. You and 3 of your employees failed.

Another beautiful destination, on Whidbey Island, on the Langley side. It's a great place to wander…read moreand relax. Take in all the fresh air, buzz around, like.the bees or meditate near a water fountain. They also have a gift shop and a cafe, with delicious housemade eats! They customer service, in this whole place is so kind and sweet, you'll love everything!

After getting coffee next door, we were attracted to this wonderful nursery garden. We were blown…read moreaway by all the holiday gifts and ideas in the back area. Everything you would need for Christmas decoration, it's all in here. There were so many to see. The price was similar when you shopped in the mall. The staff were friendly and helpful when we had questions. This will be our go to place in the future.

Excellent service! The selection was amazing. I needed a new bolt and parts for my outboard set up…read moreand they went above and beyond to help me find what I needed.

Support your local small businesses! I have very much enjoyed my experiences in this hardware…read morestore and every time I have gone in there, they have what I need. The ladies who work there are very friendly. Never was unable to point me in the right direction. Do not let the very full shelves of the store fool you-- they are organized and you will be able to find what you need. a great alternative option to the large big boxes who are not aligned with supporting our small community. They are right across from the dollar tree, nestled in a small shopping center. Prices are fair and what they lack in deep big box discounts, they make up for in customer service, quality and community connection.