I have worked for Brightview Danvers for 6+ years and words can not describe how amazing they treat…read moretheir residence and staff! This is the first place I have ever worked for that truly treats everyone like family! The executive director is incredible kind and gracious. The business office manager is a truly a joy to work under. My co-workers are great team players working toward the ultimate goal of the happiness and safety of our residents. I first started there because my grandparents lived there and I've been there years after they passed. I can honestly say that working for this company has changed my life for the better! "We are in this together"

My mom lived in assisted living. The aid administered her before dinner pills at 1 o'clock in the…read moreafternoon apparently she wanted to get that task out of the way. This resulted in my mom receiving twice the recommended dosage of Tylenol within a 3 hour period. Fortunately her prescription medications were not involved in this mishap. Unfortunately this was only one of many medication mistakes that occurred during her stay.

I need to amend my review - mine was from a visitor perspective and not a resident/patient care…read moreperspective. Hopefully new leadership can turn the ship around...

Atrium at Veronica drive was NOT A SAFE PLACE for my dad! They deserve zero stars. I put a Nest…read moreCamera in his room so that I could see how he was doing because he was transitioning from another facility, and not to check up the caregivers. However, I discovered much more than I was expecting to see! My dad was molested by another resident! I almost got sick while watching it! Ironically, this woman was constantly trying to be with my dad - who is married to my mom - but they told me it was the other way around, and that my dad was the initiator. They also found this woman in my dad's bed at least once, and I saw a second time that she was in his bed. One evening I was there late, around 9:00 pm, and this same woman was wondering around. I found the three caregivers sitting and watching the Celtics game on t.v. I asked them if they could escort this woman to her room, and they just looked at me. I then had to ask them again with a little bit of a tone, and finally someone got up. I saw via Nest that one evening that not one came to my dad's room to take my dad to dinner, and did not bring him anything to eat in his room, so I had to rush out and bring him some food. They said that they asked him, but the camera did not show anyone hours before dinner in his room. Another evening I was there very late, around 11 p.m., and the late staff was working. They have only two people on the floor overnight to watch the entire side. The two women were sitting by the fish tank and talking. When I asked them if they could keep an eye on my dad to make sure he doesn't wander at night, they responded, "We can't watch just him. We have some residents that need both of us to lift them and help them." WHAT WOULD HAPPEN IF THERE WAS A FIRE AT NIGHT??!!! One early morning when I was visiting my dad, the staff forgot to open the doors so that the residents could go to breakfast. They were all waiting by the doors. After 45 minutes, I went to the front desk to find out what was going on. I was told that they "forgot." How many other times did they forget when no one was watching? During the meals they are understaffed because the caregivers are too busy feeding the residents who need acute care. The "able" residents were often left to their own devices. I had to step in several times and pour juice or milk for the able residents, clear their plates and give the dessert. Via the Nest I checked mid-morning to see how my dad was doing because he wasn't feeling well. I saw two caregivers trying to pick out some clothes for him to wear, and they pulled out some shorts and laughed - it was December! Instead they just left him in a chair in his underwear. They did not even look in his dresser drawers where there were several pairs of pants and sweat pants. When my dad wasn't feeling well, and vomited in his bed. The staff threw his soiled sheets and comforter on the floor of his closet, and never washed them. I had to take the home and wash them. The "caregivers" are not caring or nurturing at all. The don't even like to touch them. Many times I saw them dragging a resident by the sleeve! Other facilities at least hold the residents' hand when they are guiding them. ALL OF THIS HAPPENED IN JUST ONE MONTH!!! I had to move my dad out of Atrium at Veronica Drive because is was too dangerous! I shared all of the above issues to the director, who is very nice, and she always showed concern, but I don't know how much of her concerned reaction was to appease me. The head of nurses always made every situation sound like it was either my dad's fault or that I did not fully understand the situations. She was wrong on both points. I think this head nurse did not always tell the director exactly what was happening in the facility. THE ATRIUM AT VERONICA DRIVE WAS A NIGHTMARE!!!!

Mom died June 29, 2024 in Beverly Hospital alone in the first hour of the morning. It's been a year…read moreof processing the death of my healthy, cognizant mom after being placed at Putnam, ultimately against her wishes. Certain family members decided her fate after selling their out of state home and moving to Massachusetts. They helped sell her Salem condo and purchased a spacious and cushy Hamilton home with the help of mom's money and promised to care for her till she was medically challenged. After 6 years of housing and co-existing with her in this lovely home, and what appears to have been a blatant 5 year waiting period to clear a certain familiar 'Look-Back' legal hurdle, they dropped a bomb on my 92 year old mom and decided they could no longer care for her. They placed a shocked, terrified, and betrayed elderly parent in Putman Farm, assuring her she was in excellent care. My Mom vehemently protested the first week of placement and demanded she be released. Unfortunately she gave Power of Attorney and Health Care Proxy to this daughter and that sealed her fate. My sister & her husband essentially legally dissolved her right to live in her home and place of residence based on certain claims that included she was losing her memory. Mom was alert, mobile, and cared for herself hygienically and needed no assistance. Having arthritis, my sister was unwilling and incapable of no longer caring for her. The house was cleaned professionally, and my sister made her husband and mom's meals, food shopped and drove mom to her yearly doctor and eye appts. even with arthritis. They had the Director of Putman visit for an evaluation prior to placement. Putman obtained an elderly vulnerable signature from her and she was placed in mid February of 2024. After placement, immediate emotional agony, anger and depression set in. She reduced her eating. Though visited by family members, loneliness developed amongst a sea of smiling unfamiliar faces. Mom was deeply unhappy and expressed it. Alleged incidents of staff entering her room at night rummaging through her bed side draws, or curt remarks from certain staff members were disclosed. One morning, approx. 4 months later, on or around June 22nd, my mom entered the walk-in shower alone, and ironically 'unassisted' in a studio apartment in the facility. She slipped and fell, smashed her head open and fell back and fractured or broke her spine. How she was found or the extent or her injuries were never revealed to me. She landed in the hospital and died one week later. This will be added to a Mother's Day memory of my dear and valued Mom. And oh, that cushy Hamilton house? It has gained nearly a 51% increase in value. As for assisted living, hosing down in the outdoor garden might be safer (if they have one). At least there's a chance someone might see you and assist. Happy Mothers Day.

I moved into Brooksby Village a month ago and couldn;'t be happier! Every step of the way, it was…read morean exceptional experience! I'm meeting new friends and starting to get involved in a number of clubs. It's been a great life move for me!

It's expensive. You give them a huge deposit and then you pay almost $700 per day for long term…read morecare. Thats right. $19,000/mo! So buyer beware. The administration continue to leave me unimpressed and often times, angry and disappointed. The front line staff is a mixed bag. We've had the mediocre and the bad. Then we've had some gems take care of my aunt. I would say that if not for the people on the front line that are there because they are in elderly care for the right reasons, the place would be completely miserable. Thankfully there are some good and caring clinicians. Transparency is not a strong point for BBV. Neither is coordination. My aunt had moved to different areas for different levels of care and each time it feels rushed, pressured and doomed to a horrible transition. For the cost, you would hope that BBV would have moving coordinators that are helpful but nope. I would not recommend this place. It's pretty, and like I said, some beautiful people here and there but the admin is horrible to deal with by and large.

I give it 1 star just because I have to select 1 but thumbs down is my rating. This place sucks…read morewith 24 hr care, hasn't been 2 years I've had their service and had 200+ people come to my house. I've had nurses who need help with taking care of issues like PTSD come take care of me and it's like i have to take care of them, a lot of unprofessional people like nurses who don't even know what a pressure cuff is etc. The night shift people come in shower caps, fuzzy slippers and clothing ready to sleep and is what they do. I'm a paraplegic and need to be repositioned every 2 hrs while in bed and if I dont scream their name to wake them up they'll sleep through the whole shift. The owner Chris all he worries about is a paycheck and sends anyone to the patients house just to cover his ass and say his employee was here, I've had my narcotics stolen(about 60 dilated pills and 20+valium), their first nurse overdosed me on valium to where I had 4 breathes per minute when emts arrived. It's only a few good employees they have and it suck they have to work for this poor service giving company. Overall from 1-10 I'll give it a 0.5 just to be nice. Att. DAVID MARTINEZ

I hired Bright Star to provide my mother with awake overnight care. Many times over the course of…read moreweeks, their staff fell asleep on the job. Someone staying at my mothers, had to wake up and then go wake up the staff, physically shaking them awake a minimum of 5 different times. My mother also would get out of bed (she was not suppose to be walking unattended) to wake up the staff when she needed to use the bathroom. When I reported this to company they assured me they would not send the same person again, yet they did! As it continued to happen, I called the owner, Chris Littlefield and complained. He offered me two free nights, even though I was terminating their services so that we would end on good terms. I accepted the two nights. On my mother's next credit card bill there was a bill for a night of service. Chris then denied he had offered me two nights! He told me regardless, that he would have it removed from her credit card. He did and then three days later, they re-billed my mothers card! In addition to these issues, we had nights were no one showed up for their shifts, came late to their shift and left early. My mother's health and safety was at risk, while this agency was responsible for her. I would never use them again.

I have known Karen Halloran for many years, and she knows much about many aspects of senior/elder…read morecare. The Current Beverly is so lucky to have her as their sales director. The Current Beverly recently has been renovated and has such scenic views along with an amazing location in the heart of Beverly. You are able to walk to many places in the area. It has a very home-like feeling and seeing some of the residents so engaged was heartwarming. A nice Assisted Living in the North Shore area.

From the owner: Experience The Current Beverly's enchanting blend of coastal living and elevated charm. This…read morehistoric coastal senior living community offers Independent, Assisted Living, and Memory Care, combined with prime comforts and the industry'Äôs best wellness services. Our intimate community is located in thriving downtown Beverly, MA, with its rich history and picturesque beaches. From stunning living space to rooftop concierge decks and local restaurants just steps away, The Current Beverly has all the convenience of downtown tucked away right off of historic Cabot Street, all within an hour of Boston. Enjoy top-tier amenities in a caring community you'Äôll be proud to call home at every stage of life.

I would give it 0 stars as well. In July 2026 there's still a rodent infestation. Staff shortage,…read morefilthy...no dignity for the people who live in this hell hole. In third world countries the disabled and infirm elderly are treated better than US. This is containment and wait to die mode. How a for profit, private equity company gets to even open the doors at a place like this is a crime. Massachusetts DPH step up and fix these inhumane living conditions. We visited on a day when it was almost 90. Third floor, no one had made the effort to turn on the A/C. I didn't see one smiling, happy person. Little to no engagement between workers and residents. It's dystopian that corporations and investors are making profit from the suffering of the less fortunate.

If I could give this place a 0 star I would. Do not bring your family here. They have a mice…read moreinfestation. The building is super super old and should not be deemed habitable for humans, or even animals. These people deserve so much better. This is their home, people live here. They shouldn't have to worry about mice getting in their snacks. I saw two of them today, TWO!!

I recently visited Landmark at Oceanview as a possible new residence for my sister. What a…read morebeautiful home this would be for her. It is convenient to downtown Beverly. It has all the warmth of living at home yet more upscale. It will provide her with some pampering and some supervision. For me, it will take the worry I have had for her safety. The facility encourages independence and is a great place to meet new friends and enjoy their company in a peaceful environment. Great Place for Loved ones.

I was looking for a safe place for my lifelong friend and when we walked into Oceanview we both…read moreknew this was IT. I loved the staff, the layout of the building, and the fact that when she needed more care, she could still stay at Oceanview until she required a nursing home. The staff helped me stay involved in her progress meetings and they were always welcoming and helpful when I would come up from Virginia to visit. She was fortunate enough to stay at Oceanview for 9 years and I was blessed to know she was safe and in good hands. If I lived in Massachusetts, this would be a place I'd be checking out in the not too distant future! I absolutely love the view from the top floor.

My mother recently was under the care of a wonderful team of people from Care Dimensions. Her…read morenurse, Erin Hougasian was nothing short of amazing. Erin explained everything to me and was super supportive to me and my mom along the way. The social worker, Erin Keating, was also wonderful. She helped get whatever my mother needed to make my mom feel more comfortable at home. Erin would call me to check in with me to see how I am doing and to offer counseling services to me if needed. When the time came for my mom to make her journey to Heaven, Care Dimensions found us a priest that was able to come give my mom her last rites. Erin, her nurse, stayed for the prayer and that meant heaps to my family. Although my experience with Care Dimensions was overall a positive one, there are two parts of the Care Dimension team I did not care for. First, the medical supply company. They drop off the equipment with no instructions. They also made us wait days before picking up a broken bed. Second, out of all the Hospice Aides that my mother had, only one was notable. His name was Mario. Mario took the time to explain things to us and teach us how to use some of the equipment. Mario was terrific. The other aides that came clearly did not like their jobs very much. One even refused to help my mother. With the exception of Mario, they were just awful. I would like to thank Care Dimensions for everything they have done for my family these last few months. I would highly recommend the company to anyone who needs it and will use them in the future if need be.

They make excuses not to come out and see you, only person in the office is competent. All outgoing…read morenurses are horrible and are hard to reach and are too busy to take on any new cases

Since I wrote a review a month ago, things have continued downhill as far as the food goes. About…read more1 meal a week is really good. Fish on Friday is often very good. Otherwise, the food has become close to inedible, and certainly not healthy. We try to supplement it with things we cook ourselves in our microwave, but it's hard and expensive as we have to send our private home health aide out to shop for us. The other ongoing problem is that the building continues to be overrun with mice, and the control efforts are half-hearted, at best. I hate to complain, as the management and staff are friendly, but, alas, ineffective.

Colonial Gardens is beautiful. They offer every imaginable thing you could want. The staff is very…read morehelpful and friendly. Christian went above and beyond to accommodate my friend, he helped Mary with a wheelchair ride when we came for a tour. They were very generous with their incentives and helping us to transition into this residence. The grounds and surroundings are exquisite; The paintings, flowers, dining room, snacks, ice cream machine, theater, library, and beautiful apartments. My friend Mary is 74 and loved the place! - Barbara & Mary