We went there for SHRINE appointment. The lady took our appointment was very nice and very helpful…read more We got all the information we need for our retirement insurance choices. Hope they continue to offer the service without getting cut by the latest WH administration. The services are vital for the seniors

There customer service was get i was unprepared and not ready but they treated me like a human…read morebeing and not a sloppy unprepared person i respect that greatly they tried everything they could to help and because they helped me when I just didn't have the mental capacity to now im looking forward to our appointment haven't had treatment like that in awhile

My mother-in-law was released from the hospital and my wife was unable to take the time from work…read moreto take care of her 24/7. After looking into several agencies it was nice to find one that had reasonable rates. The two care givers that came to her house were pleasant, caring and and very helpfull. They got her lunch, made sure she took her medicine along with helping her with some of the household chores.

From the owner: Northeast In Home Care provides the necessary help to meet all the daily needs of homebound…read moreindividuals. Whether it's a friendly visitor for supervision, or assistance with hands-on personal care, a trained professional will formulate a care plan through consultation with the physician, client and family. Our Home Companions, Certified Personal Assistants, Personal Care Aides, 24-Hour Care, Live-ins, Daily Care and Overnights are available to you 24 hours a day, 365 days a year.

We have used Adams Healthcare to supplement my father's caretaking as he is a fall risk and…read morerequires 24/7. I have found that the caretakers through Adam's are very respectful of the client and they family. They provide the level of communication you desire - if you want to get updates daily or every few hours, they will accomodate. We also had a direct contact who would share when a new caretaker was joining the team or if there was someone who had a conflict and someone new was filling in. I didn't have to worry that my father had safe coverage and that he was receiving a high quality of care. They also worked well with my father's memory care facility and with the hospice nurses. There are a lot of moving parts sometimes that can make communication and coordination complex, but Adams is very proactive and accomodating.

We have been using Adams Healthcare and Staffing 24/7 since May. The agency employs only the…read morebest. They are very respectful of the client as well as the client's family. My husband is a fall risk so he needs constant care. Adam's agency is outstanding.

They were the only customer service team to make me cry. It took me a month to get my cpap machine…read moreinstead of the estimated week. After my sleep study, I called and they "set up" an account for me. We also scheduled a date and time for someone to come by my apartment to set me up with a machine. That day came, and no one showed up. I called again only to be told that I wasn't in the system at all. They then told me they were going to look into it for me and call back with an update. Two days passed with no call back. I called again asking for an update. I was told that I was still not in the system, and after some discussion, they again told me that they would call me back with an update. Two more days passed, and they didn't call back. I called again asking what was happening. The person informed me there was no record of me in their system and that they would call me back later with an update. It was at this point that I broke down crying. I needed a cpap machine because I was sleeping terribly due to a recent nose injury, and my daytime life was falling apart. And the only people capable of helping me were refusing to lift a finger and do their jobs to help me out. Luckily, the customer service representative who I was on the phone with this last time felt bad as I was struggling to talk due to my crying. She told me she would actually call me back, and she kept her word. She called me back later that evening with an update, and we were able to schedule an actual time for someone to come out and set me up with a machine. I'm really thankful for the last customer service rep, but no one should have to have an emotional breakdown over the phone just to get a company's employees to do their job.

Beware, although the staff was great and helpful in Wilmington NC the billing department continues…read moreto bill me for CPAP equipment that I only had for two week, it was not a good fit for me so I returned the CPAP machine in early November. two months later , January I receive a bill for unexplained reason, and realized they charged this to my debt card, with out my authorization I called and explained I returned the CPAP and had documentation of the return in Nov. the only explanation I received was this was a cancelation fee. I put a block on my card.

I am an Attorney and most of my practice is dealing with the elderly. I benefit by their wisdom,…read morebut I am troubled by what I see in their inherent weaknesses of old age ( mental, physical, etc..) and what uncaring or even worse, unscrupulous people/companies can do under the disguise of elder services. There is only one company that has not only my loyalty, but my full faith and confidence when dealing with, helping, trusting, caring for and even loving old people with dignity and respect..... and that's Joanne MacInnis and her crew at Aberdeen. Take a bow team, this is my review .....

I am so grateful for Aberdeen's diligent and thorough care for my 96-year-old cousin, especially…read moreduring a health crisis over this past weekend. Ordinarily an Aberdeen caregiver is scheduled to be with my cousin just a few mornings per week, and there was no one on duty last Friday when some visiting neighbors became concerned that she was unwell and phoned Aberdeen for help. The Aberdeen Case Manager, Diana Shepherd, promptly rushed over to my cousin's house to check and take care of her. Diana then stayed with my cousin until she could arrange for Aberdeen caregivers to stay with her 24/7 until the health crisis passed. I appreciate that it was not easy to find caregivers on such short notice, and am grateful to those kind caregivers who rearranged their schedules during this busy holiday season just to be with my cousin. I live four hours away, so having this dedicated team in place means the world to me, and gives me great peace of mind. I cannot say enough good things about Aberdeen, and Diana and her wonderful caregivers!

My husband is new to Apria, and needed a cpap machine. Somehow his order was lost, and after…read morespeaking with someone at Apria, they rushed his order to make sure he received his machine as quickly as possible. The people I spoke with were polite and really cared about his situation. He received his cpap within 48 hours after speaking with them.

Recently I had billing issues with Apria Healthcare and found out that Apria outsources their…read morebilling to India. There was such a language barrier that the person in India had NO IDEA what a CPAP machine was. It took several calls to get the right insurance information, all due to language barriers.

FirstLight was a life saver for me! I found them by accident while scrolling on FaceBook on a…read moreparticularly hard caregiving day. At my wit's end, their appeal to caring for the caregiver immediately caught my attention! I filled out the questionnaire and got a quick response from the owner who completely understood my circumstance and knew he could help. And that's just what happened. Within days, FirstLight had identified someone who might be a good fit and she was. Then the pandemic hit and having someone to watch my loved one when I couldn't was invaluable. Unfortunately, that person changed careers and it did take some time to find another good fit, but that new fit was extraordinary. All through the months I worked with FirstLight, they were accessible by phone and definitely on the job in terms of questions or concerns. They are a small agency, which I like, but it can take a bit to find just the right person and for them to be available to a new client. Communication between the alternate caregiver, who was experienced in elder care and familiar with hospice, was direct and consistent. Both Admin and Ownership were always on the other end of the phone. It was a pleasure to find FirstLight, even so late in our journey but they made the final few months easier. Highly recommended!

In September our family became aware that our sister was very ill and would not seek care. First…read moreLight came within hours of our call to conduct an assessment and advise our family about how to move forward to help our sister in her very difficult situation. Until my sister passed away on November 27th, under the management and supervision of Girish Lahoty, and Saundra Lyons, several nurses' aides managed to provide compassionate round the clock care to our sister. I can't begin to express our family's gratitude for the responsiveness and empathy of First Light's management and the dedicated, patient and sensitive care of the nurses' aides. We highly recommend First Light for anyone in need of similar services. Thank you, First Light! - The Field Family members of VA, NC and CA