I have worked for Brightview Danvers for 6+ years and words can not describe how amazing they treat their residence and staff! This is the first place I have ever worked for that truly treats everyone like family! The executive director is incredible kind and gracious. The business office manager is a truly a joy to work under. My co-workers are great team players working toward the ultimate goal of the happiness and safety of our residents. I first started there because my grandparents lived there and I've been there years after they passed. I can honestly say that working for this company has changed my life for the better! "We are in this together" read more

My mom lived in assisted living. The aid administered her before dinner pills at 1 o'clock in the afternoon apparently she wanted to get that task out of the way. This resulted in my mom receiving twice the recommended dosage of Tylenol within a 3 hour period. Fortunately her prescription medications were not involved in this mishap. Unfortunately this was only one of many medication mistakes that occurred during her stay. read more

My grandfather was here for about a month and some of the things I saw were upsetting and worrying. 1. While they were making lunch rounds and delivering food trays, I noticed that they were already collecting lunch trays while my grandfather hadn't received his yet so I asked when my grandfather's lunch was going to be ready and they asked "He didn't get his tray yet?". Luckily I was there that day but it made me wonder how many meals he had missed because the staff wasn't keeping track. 2. While the nurses were giving my grandfather medication, the first nurse had crushed the medication and mixed it with yogurt to feed to him since he was having difficulties swallowing the pills whole. During the next round of medications with a different nurse, my grandfather again had difficulties swallowing the meal so I asked the new nurse if she could do what the first nurse did and mix his medication with yogurt. She the rolled her eyes and said "we don't do that" and when I told her that the first nurse had done so she again repeated in an annoyed tone "that's not possible, we don't do that" implying that I was lying. Why would I lie about that? And if it's not safe to do so then all their nurses should have followed the same protocol. 3. During one of the physical therapy sessions, my 93 year old grandfather stopped and said that he was tired and the nurse sighed and said "he's exaggerating". I was so angry and disappointed, I know working in this field is difficult but if you've lost empathy for patients, especially the very elderly and frail that need your kindness and care the most maybe you should reevaluate your career choices. The common areas are nice and most of the staff was kind but those specific experiences were too upsetting for me to actually recommend this place to someone, especially if the elderly relative needs supervision and attention. Those that were slightly younger and still independent seemed to be doing fine and enjoyed their stay but as a rehabilitation center...I wouldn't trust this facility. read more

Mom has only been here since the beginning the month so my review is based on a relatively short period of time. With that being said, I cannot say enough great things about Brightview/Danvers against the expectations I had going in. Our experiences with Sarah (sales), Laurie (business ops), John (food services), the concierge staff, the hospitality staff, the dining staff and anyone I'm not mentioning. In short, the people (employees) make this place and they go above and beyond. I don't expect this to change. Additionally, I would add that shopping for senior living (in all it's forms) is not easy and at times confusing/overwhelming. They were helpful in minimizing these challenges. read more

I have been to Brightview many times. I'm not living there but have looked for my aunt to come to this area if there is need as she is not from this area. Every time I have been there, it has been a good experience. I viewed the rooms. I saw the facility. I ate in the dining room. Spoke to the people living there and they seem happy. So, as far as I see, this is a facility my aunt would like. The other plus is that it is not super large in size. She would like that as she would know where she is at and not confused with the size of a large complex. read more

Hi,Good morning. I'm calling regarding Aunt Evie Harman. I would love a call today regarding an update etc. wanted to know if there is anyway that someone might allow my aunt to use your computer to stay in touch with her family?? It would be a great activity as well. I'm sure you have iPads for residents may use. Please give me a buzz,Dayle Spiewak,niece got to share this idea. Looking forward to talking to you. Thank you in advance. We have been exposed....after we were there....store in our down closed due to virus yesterday. Just don't bother sharing that with Aunt. We will be unable to visit! Thank you in advance! Missing us! Sincerely Dayle Spiewak Contact read more

There are so many reasons for the bad review...beware the tour with the beautiful theatre and nice common areas. My Father came to BV 2 years ago. They have continually raised his fees. He is at 7800.00 per month now. He sits and watches tv and goes down for one meal a day (on his own). His room is filthy...I used to go in and clean it myself but stopped. Moldy food is left around, and worse in the bathroom, no need to go into detail. The staff is unfriendly or indifferent. This is a for profit establishment and you can feel the "cut cost" meetings. Just horrible place, and we have to move him...they can not take your loved one to the end...well, at least not if they get sick. I will search for a governing body or an agency who cares. Sad,sad, and Candace in the office is an idiot (sorry for the word, couldn't think of another). The dining room staff is very good. Nurses are non-involved. So very sorry we ever fell for the "sell" of the tour. No doctors visit the building, nursing during daytime and very limited in what they can help with or are wiling to help with. Lists and lists of what they will NOT do, basically, they do nothing but lay clothes out (not always) and complain that he tells them he does not want to change.. when I complained about the cleanliness of his room, they punished us by raising his service fees. Beware, I hope you do your homework and thought I did. It is difficult to move an elderly person and they are leaving us no choice. read more

I was relieved there was such a good facility during COVID while I'm so far away from my grandparents. I had the option of a very convenient virtual visit from the comfort of my own home. I really like the options available for activities and all I hear are good things about the staff. This is a relief because having grandparents in my own home wasn't a feasible option. I'm ecstatic to know they are being cared for constantly. Thank you danvers staff!!!! You're like family to me. read more

Our family initially struggled with Brightview, we were appalled that they had a policy of sending patients off to the Lynn Geriatric ward for some kind of medication to calm them down if the patients showed any signs of aggression. My mother was in Wellspring and at a times they were clearly understaffed. The first two months were horribly difficult. Mom had dementia and just didn't want to be there, she didn't want to be around strangers, and she was a handful for her own family as well as the staff. Daily she sundowned and became agitated--as ornery as they come. My mom stayed in Wellspring for a total of nine months. Like I say the first couple months were a nightmare. But she couldn't live with her family, we had lives and she needed twenty-four hour care. Our family visited nearly daily, if we had issues, we complained. As time progressed Mom began to fall into a routine. We had a great time with her on the Friday Happy hour, and we got to know the staff. Outside of the occasional crisis, things became steady for a while and we got some relief and comfort that our mother was in a safe place. She had a tendency to fall now and then, altogether she'd fallen nearly fifteen times, this was totally due to her condition; frequently she went to the hospital after these falls, for she was on Warfarin and falls were a potential danger to her. One of the great things we did for our mother was to get her on palliative care, which is part of the hospice program. Over time her condition deteriorated, and we were able to get her on hospice. I frankly worried about what would happen when Mom really went down hill. Would Brightview be able to handle it? Would we have to relocate her to a nursing home? The best thing we had done for our mother was getting hospice involved, their services and care are exceptional, and when coordinated with the staff of Brightview, they were phenomenal, especially when my mother's condition began to seriously deteriorate. (My advice to anyone reading this is to get your loved one involved with hospice and palliative care as soon as you can. It is not only proven to prolong your loved ones life, but it will make them happier and more comfortable, too.) Early on in our stay, I could have written one of those bad reviews. But for the record, I have to say, when the proverbial shit hit the fan, the staff was amazing. As my mother prepared to leave this world, they showed our mother and family, so much love and caring, it's simply beyond words. The night before my mother passed, one of the staff sat by her side the entire night. I'm not sure she was even paid for that, but it was such a loving act. Several members of the staff had really touched our hearts, and gave our mother much love and attention. Many of them attended her wake and some even came to the funeral. Sending a loved one to a dementia unit might be one of the most difficult decisions to make. We had a hell of a time in the beginning. I think everybody does. But our family is so glad we hung in there. Hat's off to the staff of Birghtview! read more

My mother has been at Brightview Danvers for over 3 years and just loves it! Her apartment is bright and sunny and just perfect for her, she has made nice friends, the food is excellent, the activities are fantastic and the staff is just wonderful! Thank you for taking such good care of our mom, she is 93 years young!!! Carol P. read more

I would give negative stars if I could. The experience of having a family member in this facility has been nothing but negative and aggravating. They fool you into thinking they can take care of your family members but when push comes to shove, they wont. The administrative staff is aggressive, unhelpful and downright difficult to deal with. They do not take good care of the rooms. There is moldy food on the desk and soiled sheets for days. One time they covered up stains on the bed with a blanket. When asked about why the room is so unclean they had a "Not our job" mentality and hostile towards us. He even had to go to the hospital with a bacterial infection - there for quite some time. Candice (employee of BrightView) said that it is "Unsafe" for my loved one to stay there and I agree - Brightview is killing him with neglect and in my opinion, they are a hair short (If that) of elder abuse. read more

I see these negative reviews and they don't gibe at all with my experience. Brightview and it's staff are very supportive and very helpful. My significant other started there almost two years ago in assisted living and has transferred to Wellspring. He's been in and out of rehab and in general I find the people at wellspring and Brightview really helpful in his transition back to Brightview and helping us assess his condition. His room is always clean his bathroom is messy but so is he. The food is better in Brightview but it isn't bad at wellspring. I've watch the staff there they know the patients and they are very patient with the clients in wellspring. I'm sure everyone has a different experience as they watch their love one deteriorate, but I do have to say I have been very satisfied with the service at Brightview and I would recommend it read more

Miserable place....my mom is in the Wellspring Unit for Alzheimers patients....was in Brightview before that -- all in the same facility. Sibling with POA comandeering this, pitifully and for her own divisive reasons. During my surprise visits, my mother is unbathed, smelling of urine and feces, her hair disheveled, with unruly facial hair -- full beard and mustache, her bathroom is filthy, they allow her to walk around outside braless, in a tee shirt in 40 degree weather, when she arrived at the facility her teeth were in beautiful shape, two years later totally rotted out. She is virtually unsupervised, the staff leaving these poor people slumped over to watch TV in uncomfortable chairs in the common area. Disgusting place run by deceptive people. DON'T BRING YOUR LOVED ONES THERE. They deserve no stars and they deserve to be monitored and shut down. read more

My "in laws" live in this facility as independent living. They have been there about 1.5 years. As an RN, I have found the care and staff to be attentive and knowledgeable about my folks. 911 was needed a couple of times with hospital admit following. The communication during this process was exceptional. Their unit is always clean. We have eaten there with them several times. The food is terrific. Always healthy and served right. They are happy there which is the most important. The entertainment is very nice and the folks always have a good time. The family is comforted knowing they are not living on their own anymore as it was becoming unsafe. My sister-in-law did extensive research prior to deciding on this place. This was the most reasonable for their budget. The pleasant surprise was how much the staff really cares for the residents. read more

Brightview of Danvers is centrally located and next to everything you could need. The staff is friendly and helped our family during an extremely difficult time. We will always be grateful for the genuine caring shown to us and our loved one. Laurie Nickerson was especially instrumental in supporting and guiding us during a stressful period. read more

At this facility my mother has contracted camphylobacter requiring hospitalization for dehydration. She routinly reports that the quality and preparation of the food is inconsistant to the point of unappetizing. Brightview is not a good value for the cost. read more

BrightView Assisted Living in Danvers is the real deal. You would be hard pressed to find a more professional, compassionate, and collaborative team to greet, assist, support, and watch over yourself or your family members. This starts with the leadership team of Candace, Adam, and Stephanie and the professionals they lead and manage. When our 92 year old father moved into the complex he was shown the courtesy, friendship and overall support anyone would need moving into a new community. Candace's team guided all of us, my father, my sister, and myself into the world of assisted living where residents are respected and offered the opportunity to stay as young and active as they think they can be - and to do it in a way that puts their safety and dignity as a top priority. This is part of the organizational DNA at Brightview and makes it an incredibly positive environment. For us, this is critical as both my sister and I are working professionals. She lives hours away and my work requires travel. When we began looking for assisted living Dad was in Florida and constantly battling pneumonia, extensive stays in rehab and a diminished life style. Our concern was good supportive care, access to great hospital and medical care and most of all a community that believed in their members living life to their fullest. We got lucky. Here is how lucky we are. On Thanksgiving evening I brought my father back to the facility and we happened to meet up with the aide Dad has and the nurse. The first thing they did was find out how it went and then the aide noticed Dad was flushed. They said they would take him to his room and I left. 10 minutes later I got a call from the nurse on duty informing me that Dad had a 100.3 temp and they thought it might be worth having it checked out at one of the 3 ER's in the area (Beverly Hospital, Lahey North, and Mass General, Salem). I agreed immediately with the suggestion, as this has been an indication that the pneumonia is back. By the time I got back to BrightView the ambulance arrived, Dad was taken to Beverly Hospital (part of the Lahey Group) where he was seen immediately. Within hours he was admitted and treatment began. He was released three days later and went to rehab for another condition that was identified while in the hospital. At all times the BrightView medical team was in the loop and was a great assist to us. Compare this to his treatment in Leesburg Florida where he could wait up to three days on a gurney in the ER and then spend up to 3 months in Rehab. What was the difference? The BrightView Danver's team, under Candace, were on the ball. Even though he had been their only three weeks, they had taken the time to get to know my father. They knew he had been having recurring bouts of pneumonia in Florida and they made sure that if it reappeared on their watch, they would get on it. Why did I choose BrightView Danvers over the 4 other top tier facilities? In my visits, I saw: Professionals who listened to me describe my father's goals for as much independence as he wanted. Professionals whose experience helped me understand they were committed to providing ways for 90+ year olds to be independent in ways that kept them healthy and safe A clean, orderly, quiet, pleasant, and convivial physical environment where activities ranged from daily exercises, a movie theater showing first class current and classic movies, trips, access to malls, shopping. And pleasant, happy, professional staff, who knew each other and the patients by name. read more

My Mother had to be removed due to the poor conditions. I would suggest that if you are looking for someone to live or have a family member live, look elsewhere. read more

My mom was there for 4 years, beginning in independent living and moving to assisted, and then the dementia unit. She is very, very picky and difficult, and she chose this establishment on her own. She enjoyed living there. We interacted with the staff often, and found them extremely responsive. Eventually, my mom's health and decline required her moving to a nursing home. There is a point at which your parents need more than the state of Mass will allow the retirement communities to provide. They are heavily regulated. There is so much they are not allowed to do by law. We did monitor the situation very closely and found Brightview did their best to accommodate our requests. If you think you can drop mom or dad off at this type of facility and visit every so often when it is convenient for you, then you are neglecting your responsibilities. Family involvement is required no matter where you move them to. I have read the reviews and it sounds like people have a very unrealistic expectation of what these places can provide. It is true that Brightview does not have a lot of nursing staff on at night but there was always someone on call and when asked they took pains to explain their system and we were satisfied with it. I ate there often- weekly- and i enjoyed the food very much. You could certainly keep very healthy on it, and they always had healthy options. I can now compare it with the food mom gets in the nursing home and can tell you the quality is worlds apart. And it costs up to $12K a month for nursing home care. Elderly people absolutely love to complain but I saw them all eating! I think they get depressed and nothing tastes good to them. How is life when you feel you have nothing to look forward to? Yes, they are expensive. All these types of facilities are costly. Brightview has a regular scheduled increase so there is predictability in the cost. Adding more services means more money. If your parents are in independent living, they must be able to take care of themselves to some degree. My experience with this situation, even though we were happy with Brightview, made it evident that in some situations having elderly parents live with their children is better and more cost effective. You have to make that decision for yourself. I offered to have my mom live with me but she refused! She likes her independence and so this was the best option for her. It is very painful and stressful to watch our parents decline. It is sad, especially on them. I found the Brightview staff very helpful, attentive and loving even to cranky residents. I thought the place was 'cheerful'. I know this isn't the case with everyone. Not every state is so heavily regulated. I think in New Hampshire the assisted living places can give much more in-depth care. That may have changed since I looked into it. Many places require you to "buy' a unit and then charge you a hefty monthly fee on top of that. That wasn't an option for us and this worked out well. There are no easy answers, but I thought Brightview was a good facility and would recommend it among those you are considering. We would choose it all over again. Be involved on a regular basis- it makes for a better experience for both you and your parent. The Brightview Staff really appreciates it when the family is involved instead of having them dumped off and left. That happens much more often than you would believe. It is sad. I saw a lot of lonely folks there and thank goodness for the caring staff. They made all the difference. read more

Do not fall for the pretty corridors and movie theater! This is the most cruel of sales jobs. If the staff (which changes a lot) worked as hard, they would feel a lot better about themselves. Their motto is "do as little as possible". Blaming the residents for their lack of care is a disgrace. They are not equipped to handle a person who needs even the slightest of assistance. The clothes are laid out, and there they stay. If you don't want to ask for better, you will be fine here. Horrible, horrible, profit oriented from top down. Nice dining room though. Not worth the 7800.00 we ended up spending per month, as they raise the price, raise the price, yet the service is still non-acceptable. Indifferent management from executives to the director make the place a terrible place to be. Look around if you visit, see if the staff smiles, or even looks at you...they are afraid to, you might ask for help. ugh..just awful. This is a real review, please take it as intended..keep looking, and Brightview, it is time to clean up your act. read more

Basically just waiting until the new place opens so I can get my mother out of that hell hole. Luckily she likes the food, which is the only thing she does every day. The place is completely miserable, poorly staffed, dirty, and a very lonely place. Do NOT fall for the movie theater. I've NEVER seen anyone actually involved in any of the activities and the hair salon overcharged my mother last month $190 for a hair cut & color...what is this Newbury Street?!! Had several meetings with people to figure out how to help my mother become more involved & you would think they've dealt with this before because they had NO suggestions. Her blood sugar was almost 500 and we were not informed. It took me looking at her log to see the numbers and a total blow up with the nurse to get them to realize their mistake & the fact that no one called her doctor or us. They treat this place like a hotel for old people, feed them, then send them back to their rooms to sit and watch tv vs. providing any type of caring, nurturing or loving environment. Disgusting. Stay away. Wish I believed the reviews I read before putting her & our whole family through this. read more