I requested PALLIATIVE care for my husband as I was crumbling as a caregiver. Care Dimensions came in and treated him as END-OF-LIFE, stopped all his meds, told me I could not take him for back surgery to ease his pain and that I should pay someone they provided to watch him overnight at $$ per hour. They gave me morphene to administer for his pain. Luckily I ended the connection within a week or he would have been dead. My husband subsequently had successful spinal surgery and lived another nine years pain-free! I would never recommend this company. read more

Everyone that I've dealt with at this agency has been absolutely wonderful. My father was put under home hospice care due to his advanced stages of dementia. They have been warm and caring and attentive to all our needs. They've been supportive of my mother and what she is going through as well as the family. He has enjoyed the music therapy and the massages . They've definitely added to his quality of life. I would recommend them highly. read more

Review of Care Dimensions I enrolled my father in hospice expecting enhanced care and compassion. Instead, all of his essential medications--including those for high blood pressure and depression--were withdrawn without my knowledge or consent. I was never informed of a terminal diagnosis or provided with any supporting documentation. What we truly experienced was the painful realization that this was not about care--it was about cost-cutting and profit. My father was vulnerable and in a fragile state. I believed I was signing him up for extra support. Instead, he was deprived of the medications that kept him stable. Families deserve transparency, respect, and dignity--not deception under the guise of "comfort." read more

What is the point of 24/7 hospice support when we've been waiting with my mothers dead body for over two hours? The dispatcher Sarah was dismissive of our concerns, an hour ago a nurse would be with us "in an hour", and now she says it'll be another hour. Disrespectful and unprofessional! read more

That's my momma in the red shirt!! Lol Care Dimensions was absolutely wonderful to have in our home after my mom was diagnosed with cancer. They weren't only there for her but the family as well. So very thankful for their help. I'll also add that I get so much joy seeing her photo when I'm not expecting it. Thank you, Care Dimensions!! read more

I hesitated to write this review but wouldn't want any other family to go through what mine did. My father died at Care Dimensions 10 months ago. He was a client at home and then at the Danvers location. After a "family meeting" we were advised to move him to the Danvers location for 5 days to evaluate his condition when the care became "too much" for his caretaker. he passed shortly after arrival, and Care Dimensions never contacted the family. While he was there for 2 weeks, I was never contacted by administrative or nursing staff. When he went into a coma I was not contacted and when he was passing away, I was not contacted. The only information that I received was when I called the nursing staff. When I was told that he was no longer "awake" by the nurse, he was kind enough to leave the phone on the bed side, then step outside of the room, while I spoke to my dad. My dad passed 2 days later. When a donation was made to Care Dimensions in my father's name, I was never notified even though it was stipulated in the donation. I would never recommend Care Dimensions. I will never get over their disrespect and complete disregard for my family. read more

My mother recently was under the care of a wonderful team of people from Care Dimensions. Her nurse, Erin Hougasian was nothing short of amazing. Erin explained everything to me and was super supportive to me and my mom along the way. The social worker, Erin Keating, was also wonderful. She helped get whatever my mother needed to make my mom feel more comfortable at home. Erin would call me to check in with me to see how I am doing and to offer counseling services to me if needed. When the time came for my mom to make her journey to Heaven, Care Dimensions found us a priest that was able to come give my mom her last rites. Erin, her nurse, stayed for the prayer and that meant heaps to my family. Although my experience with Care Dimensions was overall a positive one, there are two parts of the Care Dimension team I did not care for. First, the medical supply company. They drop off the equipment with no instructions. They also made us wait days before picking up a broken bed. Second, out of all the Hospice Aides that my mother had, only one was notable. His name was Mario. Mario took the time to explain things to us and teach us how to use some of the equipment. Mario was terrific. The other aides that came clearly did not like their jobs very much. One even refused to help my mother. With the exception of Mario, they were just awful. I would like to thank Care Dimensions for everything they have done for my family these last few months. I would highly recommend the company to anyone who needs it and will use them in the future if need be. read more

Very dissatisfied with their service. Lack of respect for our family's wishes. Invasive attitude towards our privacy. They will report you to the State to coerce you to provide unnecessary services. Unprofessional,amateurish young staff who just go through the motions and really provide no actual care or support. Don't entrust your loved ones to them. read more

My mom was in assisted living at life's end, unable to do anything for herself. She would have had to go to a nursing home those last two months without the hospital bed CD provided. That would have been Awful. The people from CD, nurse Irene and Chaplain Sharon among others, were so wonderful in keeping her comfortable, I will be forever grateful. They were also supportive to me, which helped me get through such a tough time. read more

Care Dimensions is a wonderful organization, the care they provide is exceptional! There is no other service I will used for my loved ones.

My mother was a client of theirs. Both in her home and later for the last week of her life at their inpatient facility. The inpatient care was wonderful. The care she received in her home was terrible. There was one week where none of her three times a week nursing visits showed up, none of them called my mother to let her know what was going on. I had to track them down. The organization had know idea they had canceled. You need to have a full time manager to keep tabs on what is going wring with the home care. It is very corporate driven for a nonprofit. They never tire of asking for dontaions and having fundraisers even the the CEO makes over a half million a year. prior name was Hospice of the North Shore https://www.yelp.com/biz/hospice-of-the-north-shore-danvers read more

My mother recently passed away in a long term care facility with Care Dimensions hospice care. During her stay, I requested communication from the CD home health aid to get status on the visits with my mother while I was at work. Never heard from her. My mother chose a therapy dog to come visit. No dog ever visited. The reason for the 1 star is solely for two nurses that were very caring and compassionate when interacting with my mom and myself (Sammie and Noelle). When my mother passed away, I did not hear from our team nurse. Never heard from the Chaplain. The only reason I have started bereavement services is because I reached out weeks after my mother's death, not because someone reached out to me. The bereavement personnel I spoke with indicated that she would pass on my feedback to CD Hospice Care, but I have yet to heard from anyone almost 6 weeks later. Patients and families depend on assistance, communication and compassion during the most difficult and heartbreaking times in their life. There are clearly cracks and/or a disconnect in this very important service. If there is no interest in discussing these issues after they have been reported, then its clear this is just about the money and CD should not be in business. read more

Both of my brothers and my sister in-law have received services from CareDimensions either at home or at Kaplan Family Hospice House. In both instances the staff was caring and kind they answered all of our questions with compassion and could not have been anymore professional . I would highly recommend this agency and can honestly say it is the only hospice my family will use if needed read more

This place is a joke. They didn't do what was promised by hospital staff. They don't treat infections as there supposed to and advice to wait it out sorry but infections don't go away on there own without proper antibiotics. They don't care about you. There goal is to let you die Fast because they get a kickback from Medicare. read more

I'm surprised to see so many negative reviews as I had nothing but a good experience with Care Dimensions as my mother's long battle with cancer came to an end. From the start, they were great to her and always communicated with me and her sister (who was staying with her and giving care). They called frequently and kept us up on what to expect next. They even have an app dedicated to care givers and other family and the nurse in charge of that would write me a note every other day and talk on the phone whenever I needed to. They also have follow-up care for the surviving family that lasts twelve months. My mother ended up going to their hospice house in Danvers and it was a lovely place. She was only there about a day but we were confident she'd get good care and she seemed to like the room. Throughout the entire hospice process I felt supported by Care Dimensions and felt everyone we dealt with had the best intentions to help my mother. I would recommend them to families in a similar situation. read more

I thought some of the young people that visited our home during the mornings to take care of my father in hospice were very knowledgeable in their field , concerned for my father's welfare and tried their best. People that stayed overnight were ok and knowledgeable, but I think the evening folks were working two jobs because they were exhausted. Some fell asleep with so little to do here. Day time workers didn't fall asleep. I helped both day and evening people here and learned quite a bit from them by asking questions and watching them do their thing. read more

I cannot say enough about the care and support we received from our nurse Karen McKenzie. My sisters and I had a difficult time getting my mother to accept help but Karen had a way of getting through to her. I will be forever grateful for the support she gave me and my sisters because we truly we basket cases. You have to be a special person to do this type of job and they have that in Karen. Thank you for everything The Walker family read more

My father had been living with Parkinson's disease for many years, but in 2016, he developed an infection that made him very sick. His doctor recommended hospice instead of more trips to and from the emergency room. I spoke with my father's visiting nurse, who told me that her mother had hospice care. She said it was "the best thing that could have happened for my mom." She suggested we try the service and see for ourselves. I am so glad we called Care Dimensions. The admissions nurse came to the house to assess my father's home layout (my parents lived downstairs and my family lived upstairs). Within 12 hours, everything Dad needed to be comfortable and cared for at home was in place. He received a special mattress that was superior to the one we had bought. Care Dimensions also had a cardiac chair delivered, which reclined and allowed my father to sit comfortably at the dinner table with us. It made mealtime - especially at the holidays - more enjoyable for him. The months rolled by with regular visits from the Care Dimensions nurse and my father started to feel better. He remained mostly bedridden but he was eating and not losing weight. After about a year, he "graduated" from hospice because his symptoms had stabilized. I initially thought accepting hospice for my father meant he surely would die soon, but then I saw how it helped him be more comfortable and live life the best he could. Parkinson's is a long-term degenerative disease and about two years after he came off hospice, his condition worsened considerably. We again called Care Dimensions for a hospice referral and he was admitted quickly. Luckily, we were even able to have the same nurse that had cared for my father three years earlier, which made my father so happy. We learned so many things from the hospice care team, and they also provided supplies and techniques to help us ensure Dad was always clean and comfortable. Care Dimensions made it possible for me to keep a promise to my father that he would not have to live in a nursing home. He had all the comforts of a medical facility in our own home, and he was always around familiar faces. At one point, my father suddenly stopped eating and was spitting out food, and we suspected he could no longer swallow. In the middle of the night he woke up screaming. We called Care Dimensions and the weekend nurse came right away. She sedated him and stayed for an extra hour after he had calmed down. She told me that my father had entered the final phase of his journey and was actively dying, and she told us what to expect. For the next two and a half days, a hospice nurse came every four to five hours to check on Dad and ensure he was not in pain, which allowed him to die peacefully at home surrounded by family. Couldn't do it without them. Antonella A. & Family (Wakefield, MA) read more

I usually never write reviews but I do think this is important. In September my mother was put into a nursing home where her condition started to deteriorate quickly. We called Care Dimensions for another level of care ( Hospice) as she declined. At admissions we were informed that as my mother met certain criteria she will be moved to Kaplan Hospice House for better end of life care. Their nurse also reassured us of this scenario. We wanted the best care for her so we were extremely comforted by this proposal so we moved forward. The aide and the chaplain came regularly; their physical and spiritual support was well received. They promised other therapies that never materialized. Before Christmas they decided to swap out the social worker and the chaplain; my mother had dementia so it was hard to acclimate to new care giver. I thought this was insensitive and a bad decision but my opinion didn't seem to matter. The new chaplain only came once so my mother had no spiritual support from CD during her last month. Mid January she began to vomit water she couldn't hold it down ; I felt that this was the turning point when they would move her to Kaplan for more extreme care as was promised at admissions. The nurse and new social worker explained to me that Kaplan was for symptom management not hospice care! They tried to redefine the word 'hospice' in order to negate what was promised at admissions! Insulting and close to diabolical! On January 19th my mother was about to pass I called CD for their support; no one showed up. Understandably the football championship games were on that Sunday so we can assume what was more important that day. She passed. It became apparent that CD offered us alot of empty promises and false hope when we were at our most vulnerable at our lowest time. Looking back I can only see lies and deception but for what - it wasn't to offer hospice care during my mothers final days ... I'll let you determine what their motivation might have been. I never usually write reviews but I'm trying to warn you so my story doesn't become your story. read more

Worst part of the worst year of my life, Care Dimensions, Danvers. Horrible outfit, horrible communications, horrible care, with the only exception of 5x wk young aide, there was Zero oversight of my Dad, Zero communication with Family, Zero compassion, Zero follow up, Zero, Zero, Zero outreach, care, or initiation of pain relief by them. We had No Way to Reach them, had to leave a message, and hope someone responds. The nurse who was last with my Dad, LEFT HIM ALONE TO DIE, while I was on my way. Horrible, HORRIBLE, horrible outfit. They lie at the get go, to get your parent's Medicare/Medicaid, and boy oh boy, are they efficient taking over the insurance and Paying Themselves out of your parent's insurance, racking up claims, for doing NOTHING. So, DO NOT USE THIS BUSINESS. AND, No, To you, the auto responder to bad yelp reviews, I am NOT reaching out to you here. I am warning others to stay as far away from your phony "hospice" as possible. read more

My dad was recently at Beverly Hospital & a woman, from Care Dimensions, came bursting into the room 10 minutes after the doctor told us my dad was going to die. She was a salesperson, rude, unprofessional & started by saying, "so, what is going on, how did we get here. She jumped right into the menu of services that Care Dimensions offers & then abruptly said, I will be in the building until 2:00 pm if you want to sign up for hospice. My 84 year old mom asked if hospice was covered by insurance & she said she did not know. There were 9 of us in the room, all well educated & all felt that the Care Dimensions woman was cold, unprepared & should have taken the 5 minutes to read my dad's chart before bursting in & burdening us. read more

It is always suggested to get on hospice early, but I think that creates problems. We experienced some problems with Care Dimensions in terms of communication. The aide was helpful. I believe we will use another hospice when my parent becomes very ill again. read more

It's been less than 24 hours since we signed up with this service. Our family member will pass away from a sudden illness in the next few days. I just missed a phone call from them and when i called back no one had any information about who had called or why. 20 minutes and 4 phone calls later they confirmed that he is still alive by calling the hospital (I had called there too but the nurse was unavailable). The supervisor had a slight attitude on the phone. The answering service wasn't able to tell me who had called or even check who his nurse or case worker was and sounded completely disinterested. The patient is in a covid unit and i can't be with him so have to rely on this agency to tell me what's going on. I will talk to the case worker tomorrow and likely switch back to hospital care. I'd rather just deal with them and cut out this middleman who is already making things confusing. read more

I highly recommend Care Dimensions. My family & I called on Care Dimensions to help us during the most stressful times of our lives - the passing of our parents. We chose to bring our Mom back to our family home when she declined quickly after her sudden leukemia diagnosis. Care Dimensions made the process incredibly smooth. It was a comfort to have all of the details handled so seamlessly. That meant we could just concentrate on being together with Mom as long as we could. We called Care Dimensions 3 years later when we needed help with our Dad as he neared the end of his battle with Parkinson's. He was more medically complex than our Mom and we could not safely have him at home, so we brought him to Kaplan House. It was not only beautiful & peaceful there, but the staff was just fantastic. I can't thank everyone enough for how well my parents were cared for and for the kindness shown to our whole family. read more

After our call to another hospice company led no where, we called Care Dimensions. From the get go, the knowledge, professionalism, and care we received were top notch across the board. Our Social Worker, Nurse and the Chaplin were all very instrumental in helping my grandmother pass comfortably at home. Our visits never felt rushed and we genuinely enjoyed the team. Thank you! read more

I never write reviews but I feel very strongly this needs to be said to possibly protect others from the same heartache my family went through with our dealings with Care Dimensions. I usually think the best of people ~~ put trust in people, thinking they are professionals and know what's best ~~ wrong !! Nobody knows what's best for your loved one - except you - even if you don't have an RN ~ or MD ~ or LICSW after your name.(caution; the latter plays a key role) These people pride themselves on having expertise with end of life care ~~~ but because of their lack of communication ~ and poor judgement ~ our loved one, in our opinion, did not receive any of the so-called compassionate and experienced care they pride themselves with. When our loved one was having severe reactions to their prescribed medications (which never did give him any relief from unbearable pain) ~~~ that's when they failed him terribly. Even though our association with these people was short-lived, their inability to make the appropriate decisions when it counted the most, made the last days with our loved one most agonizing. I wish everyone good luck in their quest for a better experience than our family had with Care Dimensions. read more

If you want your 88 yo parent that has passed away under their care sent to the Medical Examiners office and have the cops, state police come to your house after your parent has passed then call them. The trauma my family went through after my parent passed away was unbelievable. The police officer that came to my home had me call the Care Dimensions manager that was there to correct the mistake that the nurse who pronounced my parent and called the medical examiner to take my parent's case would not change her decision. I was told there was nothing she could do. I was told it was there policy to call the medical examiner if there was a fall within 30 days. Well my parent did have a fall 3 months prior to having brain surgery. So there supposed policy was not even relevant in this case. My family has post traumatic stress from this company. My poor poor Mom went through so much and this is how she was treated in the end. Also they had the wrong diagnosis and the wrong primary care listed on my mother's records in their system. read more

My father passed away on Monday and his hospital bed is still there.. Pure torture for my mom.. Very irresponsible.. Some nurses are nice some are just like robots.. Hospice is supposed to be there for the family also, again some but not all really could of cared less. My suggestion to nurses who want to do hospice is if you don't have any feeling don't do it. read more

We signed on with Care Dimensions in-home hospice care, several months before my mother died. We opted to have a weekly visit from a nurse, which was a good experience, for us. When Mom got sick, just before she died, they were helpful and supportive. I give them five stars, for that. One caveat, though: when the case worker arrived to sign us up with Care Dimensions hospice service, she said that we should call them before calling 911 or her doctor. What she did NOT say is that Care Dimensions, and other hospice services, take over the clients Medicare plan. My mother had a Medicare Preferred Health Plan, and when, on the phone with Moms case manager at her Health Insurance company, I mentioned that she was in hospice care, I was told that her insurance plan would no longer cover certain treatments. After Mom died, we got bills from her primary care physician, for routine office visits, scheduled follow-ups, flu shots - almost $1000. Calls to her physicians billing service told me to contact her insurance company. The Insurance company told me to give her Medicare number to her physician's billing company. Ultimately, we did not have to pay, but the billing snafu was because of the hospice contract. Care Dimensions should have made it clear that we could be incurring large bills for routine physicians services, if we did not initiate doctors visits through Care Dimensions. They never told us until AFTER I had the conversation with the Insurance company informing me that hospice care had lifted the Medicare plan from her insurance plan. Be very sure that you know what is going to happen to your loved one's Medicare plan when you sign up with hospice. read more

One more thing. When the funeral staff came to pick up our deceased love one, they had never seen before that the hospice nurse did not remain with the body until they arrived early morning. The body was left alone for one or two hours. He said that other hospice agencies stay with the body after pronouncing the body deceased. Had we known we would have made sure there was another arrangement made. read more

My father has recently passed, and just for the 2 short days we had Care Dimensions at my house they were wonderful. The case manager we had Karen McGrath was an amazing nurse and came back multiple times when we needed her, as well as quickly coming right back right when he passed. She was truly caring and compassionate. The aid who also came that day John was just as good. It takes a different kind of person to do their jobs and they were both like saints in my families eyes cause of how caring they were with my very sick father. Amy was also wonderful coming back two different times the first night when there was a problem and Nancy as well. Knowing someone you love is dieing is the worse feeling in the world, but having genuine and caring nurses and aids like these people make it just a little better. Thank you for doing what you do. read more

My father was on service with Care Dimensions until he passed peacefully away at their Hospice inpatient facility in Danvers. During this time, we could not have asked for a more supportive team of people guiding us through an arduous process. The nurses, social workers, and chaplains all worked closely as a team to ensure my father's needs were met, as well as the entire family. The Hospice Aides that visited my father daily and provided personal care were among the most gentle, compassionate and patient people I have ever met. When my Dad's condition deteriorated and he was brought to the Kaplan House, not only did the staff make that transition smooth for us all, but they ensured my father's comfort at every level. After his passing, a team of grief counselors then stepped in to assure that we were doing alright as a family, especially my mother who had just lost her husband of 56 years. I cannot say enough good things about the care, compassion, and expertise of this wonderful organization. God Bless you all! read more