I need to amend my review - mine was from a visitor perspective and not a resident/patient care…read moreperspective. Hopefully new leadership can turn the ship around...

Atrium at Veronica drive was NOT A SAFE PLACE for my dad! They deserve zero stars. I put a Nest…read moreCamera in his room so that I could see how he was doing because he was transitioning from another facility, and not to check up the caregivers. However, I discovered much more than I was expecting to see! My dad was molested by another resident! I almost got sick while watching it! Ironically, this woman was constantly trying to be with my dad - who is married to my mom - but they told me it was the other way around, and that my dad was the initiator. They also found this woman in my dad's bed at least once, and I saw a second time that she was in his bed. One evening I was there late, around 9:00 pm, and this same woman was wondering around. I found the three caregivers sitting and watching the Celtics game on t.v. I asked them if they could escort this woman to her room, and they just looked at me. I then had to ask them again with a little bit of a tone, and finally someone got up. I saw via Nest that one evening that not one came to my dad's room to take my dad to dinner, and did not bring him anything to eat in his room, so I had to rush out and bring him some food. They said that they asked him, but the camera did not show anyone hours before dinner in his room. Another evening I was there very late, around 11 p.m., and the late staff was working. They have only two people on the floor overnight to watch the entire side. The two women were sitting by the fish tank and talking. When I asked them if they could keep an eye on my dad to make sure he doesn't wander at night, they responded, "We can't watch just him. We have some residents that need both of us to lift them and help them." WHAT WOULD HAPPEN IF THERE WAS A FIRE AT NIGHT??!!! One early morning when I was visiting my dad, the staff forgot to open the doors so that the residents could go to breakfast. They were all waiting by the doors. After 45 minutes, I went to the front desk to find out what was going on. I was told that they "forgot." How many other times did they forget when no one was watching? During the meals they are understaffed because the caregivers are too busy feeding the residents who need acute care. The "able" residents were often left to their own devices. I had to step in several times and pour juice or milk for the able residents, clear their plates and give the dessert. Via the Nest I checked mid-morning to see how my dad was doing because he wasn't feeling well. I saw two caregivers trying to pick out some clothes for him to wear, and they pulled out some shorts and laughed - it was December! Instead they just left him in a chair in his underwear. They did not even look in his dresser drawers where there were several pairs of pants and sweat pants. When my dad wasn't feeling well, and vomited in his bed. The staff threw his soiled sheets and comforter on the floor of his closet, and never washed them. I had to take the home and wash them. The "caregivers" are not caring or nurturing at all. The don't even like to touch them. Many times I saw them dragging a resident by the sleeve! Other facilities at least hold the residents' hand when they are guiding them. ALL OF THIS HAPPENED IN JUST ONE MONTH!!! I had to move my dad out of Atrium at Veronica Drive because is was too dangerous! I shared all of the above issues to the director, who is very nice, and she always showed concern, but I don't know how much of her concerned reaction was to appease me. The head of nurses always made every situation sound like it was either my dad's fault or that I did not fully understand the situations. She was wrong on both points. I think this head nurse did not always tell the director exactly what was happening in the facility. THE ATRIUM AT VERONICA DRIVE WAS A NIGHTMARE!!!!

I can't say enough how wonderful the Seasons takes care of my wife-- they are truly angels and I…read morecan't thank them enough.

I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

It's expensive. You give them a huge deposit and then you pay almost $700 per day for long term…read morecare. Thats right. $19,000/mo! So buyer beware. The administration continue to leave me unimpressed and often times, angry and disappointed. The front line staff is a mixed bag. We've had the mediocre and the bad. Then we've had some gems take care of my aunt. I would say that if not for the people on the front line that are there because they are in elderly care for the right reasons, the place would be completely miserable. Thankfully there are some good and caring clinicians. Transparency is not a strong point for BBV. Neither is coordination. My aunt had moved to different areas for different levels of care and each time it feels rushed, pressured and doomed to a horrible transition. For the cost, you would hope that BBV would have moving coordinators that are helpful but nope. I would not recommend this place. It's pretty, and like I said, some beautiful people here and there but the admin is horrible to deal with by and large.

I moved into Brooksby Village a month ago and couldn;'t be happier! Every step of the way, it was…read morean exceptional experience! I'm meeting new friends and starting to get involved in a number of clubs. It's been a great life move for me!

Mom died June 29, 2024 in Beverly Hospital alone in the first hour of the morning. It's been a year…read moreof processing the death of my healthy, cognizant mom after being placed at Putnam, ultimately against her wishes. Certain family members decided her fate after selling their out of state home and moving to Massachusetts. They helped sell her Salem condo and purchased a spacious and cushy Hamilton home with the help of mom's money and promised to care for her till she was medically challenged. After 6 years of housing and co-existing with her in this lovely home, and what appears to have been a blatant 5 year waiting period to clear a certain familiar 'Look-Back' legal hurdle, they dropped a bomb on my 92 year old mom and decided they could no longer care for her. They placed a shocked, terrified, and betrayed elderly parent in Putman Farm, assuring her she was in excellent care. My Mom vehemently protested the first week of placement and demanded she be released. Unfortunately she gave Power of Attorney and Health Care Proxy to this daughter and that sealed her fate. My sister & her husband essentially legally dissolved her right to live in her home and place of residence based on certain claims that included she was losing her memory. Mom was alert, mobile, and cared for herself hygienically and needed no assistance. Having arthritis, my sister was unwilling and incapable of no longer caring for her. The house was cleaned professionally, and my sister made her husband and mom's meals, food shopped and drove mom to her yearly doctor and eye appts. even with arthritis. They had the Director of Putman visit for an evaluation prior to placement. Putman obtained an elderly vulnerable signature from her and she was placed in mid February of 2024. After placement, immediate emotional agony, anger and depression set in. She reduced her eating. Though visited by family members, loneliness developed amongst a sea of smiling unfamiliar faces. Mom was deeply unhappy and expressed it. Alleged incidents of staff entering her room at night rummaging through her bed side draws, or curt remarks from certain staff members were disclosed. One morning, approx. 4 months later, on or around June 22nd, my mom entered the walk-in shower alone, and ironically 'unassisted' in a studio apartment in the facility. She slipped and fell, smashed her head open and fell back and fractured or broke her spine. How she was found or the extent or her injuries were never revealed to me. She landed in the hospital and died one week later. This will be added to a Mother's Day memory of my dear and valued Mom. And oh, that cushy Hamilton house? It has gained nearly a 51% increase in value. As for assisted living, hosing down in the outdoor garden might be safer (if they have one). At least there's a chance someone might see you and assist. Happy Mothers Day.

They make excuses not to come out and see you, only person in the office is competent. All outgoing…read morenurses are horrible and are hard to reach and are too busy to take on any new cases

I requested PALLIATIVE care for my husband as I was crumbling as a caregiver. Care Dimensions came…read morein and treated him as END-OF-LIFE, stopped all his meds, told me I could not take him for back surgery to ease his pain and that I should pay someone they provided to watch him overnight at $$ per hour. They gave me morphene to administer for his pain. Luckily I ended the connection within a week or he would have been dead. My husband subsequently had successful spinal surgery and lived another nine years pain-free! I would never recommend this company.

I would give it 0 stars as well. In July 2026 there's still a rodent infestation. Staff shortage,…read morefilthy...no dignity for the people who live in this hell hole. In third world countries the disabled and infirm elderly are treated better than US. This is containment and wait to die mode. How a for profit, private equity company gets to even open the doors at a place like this is a crime. Massachusetts DPH step up and fix these inhumane living conditions. We visited on a day when it was almost 90. Third floor, no one had made the effort to turn on the A/C. I didn't see one smiling, happy person. Little to no engagement between workers and residents. It's dystopian that corporations and investors are making profit from the suffering of the less fortunate.

If I could give this place a 0 star I would. Do not bring your family here. They have a mice…read moreinfestation. The building is super super old and should not be deemed habitable for humans, or even animals. These people deserve so much better. This is their home, people live here. They shouldn't have to worry about mice getting in their snacks. I saw two of them today, TWO!!

Jon was remarkable! Found a place for my mom that would not have been possible without his…read moreassistance. I give him the highest possible recommendation, everybody should talk to Jon Younger before they help a loved one into an assisted living facility.

Finding the right place- a safe place for an aging parent is difficult and emotional. There is so…read moremuch to consider. Jon is top notch! He is caring, knowledgeable and very professional. You will be in good hands with his vast knowledge and kind heart. I would recommend him to anyone!

These guys have been handling My Property for 15 years (Sunrise Senior Living). And I couldn't be…read morehappier! Thank you guys. Ryan Duffy M.C.

Beware! they keep your deposit! Had them as companion care for my wife. Cargiver came about 6 times…read morethen no longer wanted service. according to agrreement signed, deposit was supposed to apply to last invoice. It never was! still debited my account And won't refund my deposit of $320.00!!!! so beware, especially for larger amounts!

RUN, hired for overnight care- Alzheimer's parent. caregiver slept all night(cameras), another…read morecaregiver left my fathers home to go to Dunkin, daily shower not given. charged for hours not worked. owner notified "sorry". Care plan and extensive notes left for guidance and not even read. If there was a zero to rate Senior Helpers then that is how I would rate. they will keep your deposit if you do not ask for it back.