Excellent customer service by Sebastian in doors and Marty in Paint. Both were very helpful at…read more8:45PM. They took their time to show me what I needed to complete my project. I will continue to shop here. The people make all the difference in the world. Home Depot -- Take very good care of Sebastian and Marty - They are taking very good care of you. Angela

The store website is extremely user friendly and quickly gives reliable information. The easiest…read moreonline experience I have had.

In May 2018, we purchased a Maytag Washer and Dryer. The dryer had a steam function. When we…read morefirst used it, we had a waterfall in our dryer and it leaked into the pedestal. We called Southwest and Kyle came to repair it. He had to order a new nozzle and a few other parts. Each time he came to repair, the steam function still leaked and we would have large wet spots on the clothes. After 9 attempts, Maytag agreed to replace the dryer. Unfortunately, the new dryer did the same thing. The washer, also, would have problems. We did a sanitize that should take 2 hours. After 2 hours we checked and the machine said it had 12 minutes to go. 2 more hours later the load was done. So, a 4+ hour wash. Zac Sterling told us that they've sold 75 of these washer/dryers this year with no problems. We did some research and it appears that the high elevation (9,000 feet) can confuse the sensors. Never thought it would be an issue. The reason we are giving Southwest Appliance 5 stars is, because, Roger and Zac Sterling stepped up and offered to take the washer/dryer back and we could replace with anything we wanted. We chose a brand with less sensors and no steam. We only had to pay the difference in price. We thought that was, more than, fair. We have been buying appliances from Southwest for 10 years. Roger Sterling's commitment to excellent customer service means that we will continue to buy all of our appliances from them. Chris and Terri Evans

Working with Southwest appliance was a nightmare. N.A., especially, did not possess qualities of…read moreCustomer Service in the following ways: 1. Listening: N.A. was not an active listener who cared about his customer. He did not respond with patience to my inquiry, which was actually a follow up to the information he and his colleague had given us. 2. Empathy: According to Forbes, "Empathy focuses on recognizing, managing, and responding to the emotions of customers as well as keeping your own emotions in check. Being able to put yourself in someone else's shoes and empathize with how they are feeling is a crucial part of providing excellent customer service." N.A. did not possess any of these qualities. Rather than put himself with empathy into my shoes, he defended himself and argued with me. 3. Professional courtesy: N.A. did not in any way act courteous or professional in our interaction. 4. Communication: We were given specific dates as to when our order would arrive. These dates passed by with no communication from Southwest Appliance. If Southwest Appliance cannot fulfill their date promises, then they should not mention specific dates to their customers. This is dishonest and manipulating. 5. Honesty: mentioned above, we were promised dates of delivery. When I followed up, questioning the dates they had provided, I received excuses and blame-shifting that they did not have any control over the dates. Yet they had given us promises. This is not an honest company to work with. Customer service requires patience, empathy, professional courtesy, and honesty. It would have been acceptable if N.A. had apologized for the delay and taken ownership of the promises he had given us. But instead, he gave rude, defensive excuses to my simple inquiry. I was assured that they were "giving me the best customer service possible". His rudeness was shocking. I would avoid purchasing from Southwest Appliance and I will never purchase from them in the future. My husband and I wanted to purchase locally to put our dollars toward a family-owned business and support locals here in Durango. Southwest appliance doesn't seem to understand that when locals shop there, they are doing it out of loyalty commitment to small businesses. It is much faster to head over to Home Depot or order online. We're showing them that we care about their small-town business. I would hope that the loyalty that their neighbors show to them by purchasing locally would be returned by displaying above and beyond service with gratitude for the locals who support their business. And Southwest appliance, while you're at it, include customer service training when you hire Associates. N.A., if you're reading this.... my husband did not want to place the order on that day we came into the store. He didn't like the vibe he got from you. I saw the photos on your desk with little children and I thought, "This guy could probably use a commission for Christmas gifts for his kids". I just want you to know I had your back that day and defended you to my husband. I saw a normal guy trying to make a living and I thought maybe we could give a hand. I am frankly shocked at your rudeness toward a local customer. Next time we will order from Home Depot.

Absolutely the worst customer service I have ever experienced. My plumber installed a Triangle…read moreTube boiler purchased from Ferguson when we built our house. 4 years later it developed a leak in the heat exchange unit that ruined the boiler. Despite having a 10 year warranty on the heat exchanger Stephanie from Ferguson informed me that they would not be able to warranty the unit. Then after several phone calls from myself and the plumber she told me I should remove the heat exchange unit as that is all they would be willing to honor under the warranty despite the rest of the unit and electronics being damaged from the water leak. So it is January with temps in the single digits and I have no heat and no hot water in the house. I have no other option but to purchase a new unit from them, so I put it on my credit card and schedule the plumbers to put it in the next day when it will be delivered. The unit is delivered from Ferguson in an opened box and on the side it is marked "Damaged". Upon opening the box I discover their is a layer of dust on the top of the unit and that it has obviously been smashed and banged up and had been sitting in their warehouse for a long time. I send it back and wait a week for another unit to be delivered. Meanwhile the original unit with the leak is sent back to Ferguson to ship back to Triangle Tube under the warranty and several weeks pass. Stephanie calls my plumber and tells him he has to come down and remove the heat exchange unit to send back. I call her and tell her that a new heat exchange unit will do me no good as the entire unit is damaged and needs to be replaced and I've already put in a new unit so I don't need a damaged unit with a new heat exchanger. She says she will not ship the entire unit and they will only warranty and ship the heat exchanger. To top it off she informs me that they will charge me storage fees if I leave the unit with them until the issue is resolved. I then had to get an attorney to write some letters. Triangle Tube, when contacted, agreed to ship the entire unit and upon inspection did issue a credit to Ferguson for the entire boiler honoring their warranty. It in now July and Ferguson has yet to refund the cost of the boiler to me under the warranty despite several phone calls and emails. I will never to business with them again.

From the owner: Welcome to Ferguson Home in , your local showroom for premium kitchen and bath products, luxury…read morefixtures, and home design inspiration across Durango. Explore faucets, vanities, bathtubs, shower systems, and lighting displayed in thoughtfully curated vignettes. Our knowledgeable associates work with homeowners, designers, and builders to create beautiful, functional spaces. Start planning your visit on our website or browse our vast selection of inventory. Ferguson Home in : where exceptional design meets expert service.

People need to understand as a nonprofit yes we are trying to help the community by building homes…read morefor people in need but if you have ever looked at buying/building a home in Durango Colorado it's not cheap. This ain't Texas and they have everything priced correctly 50% of brand new price. Do your research before leaving a review.

I thought the mission of Habitat was to build homes and the reason for the restore was to raise…read morefunds, offer a place to donate usable items, and keep good materials put of landfills. Apparently the mission of the La Plata County Restore is decorating (That's not for sale, it's just for decoration.) and storage (a list of about seven items they would not accept because they have too any of already.) They have too many because their things are priced far too high, some items I wanted had not even been checked for operability (I'm not purchasing something I don't know works) and no one there seemed particularly interested in selling anything, acknowledging your presence, or helping. Whoever is managing this is doing a terrible job. I'm not sure they want people to actually purchase anything.

I called Geary in a pickle because I'm house sitting for my brother and the washer busted, with…read moreloads of sheets needing to be done to prepare for Air BnB guests. He came out within hours, diagnosed the problem and advised against repair when compared with the cost of a replacement. I agreed that it makes more sense to buy a new washer. Geary didn't charge me for the visit, though I would have been grateful to pay. Honesty, top notch service and bailing out a lady in need. This guy demonstrates integrity and generosity in business. He's the one you want to call. I only wish I had a Geary to call on in my home town! :)

My partner and I utilized this company's services, although he's the one that wrote the review. He…read moredoesn't use yelp so I'm posting it for him here: If I could leave a response of zero I would. The absolute worst customer service I've ever dealt with in my entire life. Our freezer died so of course I called the appliance repair company to help us fix it. They sent someone over and he did some work then said we needed to order a part in order to get it fixed. Meanwhile our freezer is out of commission. Two weeks go by and no word. I call them and they say they didn't even have a report made from their technician on that freezer so they started one two weeks late. Ok let's order the part so we can get the freezer fixed. Two weeks go by again and I call them back. "Oh looks like that part didn't get ordered, sorry about that." Meanwhile our freezer is out for over a month at this point. They ordered the part, it came in a few days later, the part was installed and freezer worked again for another month before it died and ruined everything in it. At this point we would have opted to buy a new freezer although our landlord wanted us to keep working with these people and hold them to their work. I called back and same technician comes out again. He "fixes" it without telling me what was wrong or what needed to happen, charges my card that I had never consented they store on file and then it breaks again another month later ruining hundreds of dollars worth of food yet again. I've been calling them every week since this has happened to try and ask what was wrong with our freezer in the first place and if we need to just buy a new one and throw it out. Every single time they say, "we'll call you right back about this". I call again and they just tell me the exact same thing again and again with no call back. Terrible customer service, don't waste your money on them and don't give them your credit card if you choose to waste your money on them.

They installed a fireplace for us. They came right when they said, returned phone calls and emails…read moreand did a great job!

From the owner: We are Durango's leader in sales, installation and service of wood and gas stoves and fireplaces,…read morepassive solar systems, photovoltaic systems, and pool and spa heating systems. San Juan Hearth and Renewables was established to offer our customers the latest, most efficient products and the safest, most reliable installation and service available anywhere. We are Durango's trusted resource for installation and service of wood and gas stoves and fireplaces, and photovoltaic systems. Our customer service record is second to none, because our goal is to make sure every customer is 100% satisfied with our products' performance. You are welcome to come in and browse our showroom, located at 21804 Highway 160 Unit A Durango, Co 81303. If you don't see what you're looking for, just ask for assistance. We'll find you the right heating solution at the right price...guaranteed! Click on the links above for more information about the products we carry, or call us at 970-247-1924. We look forward to doing business with you.

Professional, excellent and fast service when our heating unit unexpectedly went out…read more I would definitely recommend this company for you heating needs

Our heat went out on New Year's Day. Marco's Heating was available the next day to access the…read moreproblem. The appropriate part was installed and now, more than ever, I appreciate a warm home. What a great team. Marco's is knowledgeably, with swift service and fair prices!