Service has been marginal over the years. Verizon is horribly expensive. I'll have to look around…read morenow. There's a young girl there , don't know her name but very competent but Lester ? He needs to look for another job, and change his attitude. Kids these days!

Came in right before closing. Bailey helped me get a phone and case, and quickly set it up for me…read more Grateful for friendly, competent staff. Thanks, Bailey!

I came into the store Jan 8 2025 to see about purchasing a new iPhone. The representative gave me a…read morequote for a new iPhone 16 pro. with turning in my old phone and committing to 3 year contract. The promotion never got applied to my account and i Was charged full price for the phone. I called the store and a representative told me I would be called back. That never happened so I went into the store. The representative who previously helped me was no longer employed there. The employee who was there could not help me. She offered to send a text to her boss but she could not resolve the issue herself. She couldn't even retrieve the details of my purchase/phone upgrade. I then spent 30 minutes on the phone with a Verizon rep. It's still not clear if I will receive the promotion that the store told me I was receiving. My advice is to get your promotional offer in writing from the store as it is clear they are not competent in completing the transaction.

The Town Plaza Verizon store has excellent and friendly customer service people working there…read more Michael Montoya was extremely helpful in setting up my new phone and connecting it to my Verizon account. He was very patient when I was explaining my dilemma. Glad I went there.

What a rude bunch of employees! Went in to get a new watch got home would not pair went back to…read moreDurango after talking to a representative who said to go and exchange it. They could not get it to pair then wanted to charge another $55 for restocking. WTF it does not work! I will work with AT&T online who want to help!

The employees at this store flat out lied to me. They stated I was not allowed to purchase a new…read morephone. A payment plan is mandatory according to them. They then proceeded to sign me up with a third party finance company without my knowledge and they also changed my plan resulting in doubling my monthly payments not including the phone payments. Luckily I was able to contact AT&T and undo the plan change. I was not able to undo the selling of my information to a third party finance company. DO NOT SET FOOT INSIDE THIS STORE! YOU WILL BE RIPPED OFF!

Came in a purchased a new phone, don't understand why this place gets bad reviews; employees were…read morepleasant and engaging, didn't feel forced to buy and they were always around to help.

These people at the store will lie to you give you a handwritten quote for a certain price and then…read morecharge you $140 more a month. They refused to help after the fact and refused to give me copies of my contract. Buyer. Beware would give zero stars if I could.

Very friendly staff and quick service. Prices are very reasonable. Places on Main Street were going…read moreto charge nearly twice as much.

From the owner: Phone fix has gone mobile! call us for a quote. We repair phones and tablets. read more

This is the best store! Absolutely love it Andrew and Steven were top notch and helped me work…read morethrough all my questions about TV, Internet and Mobile services. Will definitely be back there if I have questions!

It would take four paragraphs to detail the incompetence and ineptitude of this company. billing is…read morescrewed up if you cancel a charge you through the full billing cycle, if you try to cancel they send you to a retention department where a used car salesman attempts to keep you at all costs. it took me 3 attempts I finally had to go to the local store to let them know I was cancelling. if you have any other option take it do not use this company services

I recommend this repair shop to anyone who needs either their phone or Ipad replenished with a…read moretotally new look. The pleasant man who waited on me did not blink when I showed him my dirty and scratched, much used highly needed communication devices. He cleaned both items for free. Where else can you get service, free with a smile? As Quick as 1/2 hour ! Do it and smile with the results !

Good deal. He replaced the screen on my iphone 7 plus and got my phone taking and giving calls…read moreagain. 30 minutes, 85 dollars.

Very professional! Ladies very helpful ! My old iPhone had completely DOA! Chose new iPhone ! Got…read moreall my contact transferred to new phone !! Bought new phone all right out, so no leasing !! Good price what I think !! Pay $ 60 a month for the top of the line unlimited , but with auto pay I get $5 credit, so I pay $55 a month ! Great cell coverage in my area !! PS- I had gone to PCS Metro next door before coming into Cricket, had wanted new iPhone and they said they had none !! So next Store Cricket! So glad I stopped there !! Very, Very pleased with price, service and very happy with my new iPhone !!!

They've called me 10 times plus a day asking for Heather and will not leave me alone. This has…read morebeen going on for a year and I'm tired of it. Stop calling and learn to be more professional, you're literally worse than a telemarketer. Operate like a legitimate business and leave me alone.

They would receive negative stars if possible. Internet speeds are incredibly slow and somehow…read moretheir customer service is even worse than their technical service. I've spend hours trying to reach someone that can schedule a tech to install a wall jack and I've been stymied at every turn. Kafkaesque. I can't wait for another internet provider to cover the area where I live so I can give them my money and I can tell CenturyLink to f*ck off.

Worse internet ever !! Live in Forest Lakes and having to reboot minimum of 4-5 times and sometimes…read moremore EVERY day !! My Sisters business conference calls get dropped! Thank Goodness she isn't leader on conference calls ! Pretty embarrassing to her !! Thanks Century Link !!!!