That sinking feeling. The start of a week in the mountains, half a continent away from home. The…read morescreen on my iphone was blinking its way into oblivion, and taking all of its Star Ship Enterprise controls with it. Luckily, I was still in Durango and not yet incommunicado in the shadow of Lizard Head Peak. I waited for the AT&T doors to open at a civilized 10 AM. This office proved its efficiency and competency in waves of Ta-Da moments. I abandoned Apple for a fancy Samsung android. And a most educated, personable staffer gave me encouragement as well as an orientation on my fast selection, as well as a hand written breakdown of comparative costs. While my contacts fled the old iphone to live in my new phone, I got to know my accomplished customer service rep a little better through conversation and his showing of a few family pics. He could have just as easily left me to twirl weirdly alone on the lily pad stools during the download. Thanks for the info, the quick support, and attentive hospitality, Durango.

What a rude bunch of employees! Went in to get a new watch got home would not pair went back to…read moreDurango after talking to a representative who said to go and exchange it. They could not get it to pair then wanted to charge another $55 for restocking. WTF it does not work! I will work with AT&T online who want to help!

Phenomenal job, very fast response time, showed up same day and got the job done right. From here…read moreon out we will be using them for our home and guest house, big thanks to them for everything, we look forward to there business in the future.

Great communication and personable. They offered a free window…read more washing because I was one of their first customers.

Paula and her team were so easy to work with! Super friendly from the first hello, the customer…read moreservice experience was awesome. I feel like I have known Paula for years, when we really just met a month ago. We ordered screen-printed T-Shirts and Hoodies, and embroidered hats. The turnaround time was super quick and the quality is top notch... and believe me when I say I am super particular! I highly recommend Advertising Innovations for your merch needs!

The staff is so friendly, helpful and knowledgeable. We ordered a banner with short notice and they…read morewent above and beyond to make sure we got it in time for our big event. Their service is exceptional, they listen, care and work hard for their customers. We will be working with them again in the future.

A+ work. Very professional and easy to work with…read more Replaced a hot water heater with OLD plumbing with an oversized new unit in June. We live in Austin, all work was done unsupervised, RR is incredibly reliable and did a fantastic job. I highly recommend for any plumbing project!

Clearly getting fake reviews. This is the second time they have told me they would come and do a…read morejob and then just didn't do it at all. The first time was a couple of years back, came to look at a job and then said "We didn't bring our tools." Never called or came back. This time, told me they'd be up "this evening" then a few hours later "tomorrow morning" then "we can't be bothered." I would have trouble sleeping at night if I ran a shop like this. Waste of time and fresh mountain air.

We have been dealing with Point to point for years. Have had…read morenothing but a great experience. It changed ownership a few months ago, still same great service, Wonderful attention to detail and speedy service! Thank you , keep up the great work! Dennis, S&S Construction

Absolutely the worst customer service I have come across. Snarky comments from the owner when I…read moreasked about my order were very unprofessional and if I read previous reviews, I wouldn't have come here.

This company represents what is good about the internet! I found them on google! Within a couple…read morehours, Lucky Services delivered my boyfriends favorite treats and a funny card to the hospital where he ended up unexpectedly over night! I live in another state and wanted to do something to make him laugh! Cindy and Rebecca delivered exactly what I asked for! The service was fast and very professional! I highly recommend them!!

DO NOT USE THEM FOR CLEANING!! I do not even know where to start with all the issues and…read moremisrepresentations we experienced. 1-The estimate was for $152; our invoice was for $212. 2-I contracted them to provide service for all the items on their "move out" clean, which they did not provide. Not only did they not clean everything on the list, but no one from the company had advised me otherwise. 3-I contracted them for 4 hours of cleaning a completely empty, one-level 1600+ house, which should have been plenty of time. I asked that they contact me if they needed more time, but no one from the company contacted me. 4-There were no post-clean photos that they could provide to me. 5-Our landlord charged us an additional $150 to have a 2nd professional cleaner come in and RE-CLEAN our place as she noted the place was not properly cleaned. When I called to discuss the issues and concerns we had with Lucky Services, the manager was rude and unprofessional. At one point she hung up on me. Offered only an apology for the mistakes. AWFUL. Will NEVER use again.

I am retired, but worked most of my life in Real Estate. I bought, sold, invested and managed real…read moreestate. I feel so lucky that chose to have my comfortable home built by Silverpick Contracting. I picked the lot , style and colors, and material. Jaaron showed me the computer program that would take us through it all. It started with selections showing what the choices were standards and upgrades and a deadline for making each choice. There was a place for any questions and I had an answer almost instantly If I needed clarification I could speak to them. Anything I was uncomfortable with they made suggestions. I decided and they followed through and it was all in writing, no chance for misunderstanding. No surprises on price. The program provided a schedule for each step. The standard choices were excellent. My favorite brand of appliances, the best brand of paint, tile carpeting, woods for cabinets. Our request for rounded instead of square corners no problem. We moved in on time. They helped us with the punch list adding items I had not noticed. Dan Cates and John Fitgerald were always on property when we came by to check on progress. It was and is a great relationship. Carol F

My experience with SilverPick can be characterized by poor workmanship, little to no supervision of…read moresubs, lack of accountability, and a failure to stand behind their work. I hired Jaaron Mankins and SilverPick Contracting to build my custom home in Falls Creek Ranch in 2018. Once I paid the final invoice, I spent the next nine months chasing him down to get warranty and unsatisfactory work completed. Some of the "lowlights" of our experience follow: 1. I was presented an invoice for a bath tub which was scratched by his crew during construction. When I questioned this, he responded in an e-mail: "Sometimes things get damaged during the (construction) process. If you prefer, I can add my 20% (mark-up) to this line item as well." I was in Phoenix at the time and when I got back to Durango to inspect the work, I found the scratches I had asked to be repaired were still there. Several months later and only after multiple requests/denials, was I refunded. Ultimately, I paid out of my own pocket to have the tub repaired. 2. I was charged for punch list items which Jaaron refused to itemize. When I asked him to itemize, his response in an e-mail was "it's not my job to regurgitate exact items completed." 3. On 1/30/19 Jaaron came to my home to do a walk through and review the punch list items that remained. He was extremely adversarial and refused to allow me to discuss any items or even allow me to walk around my home with him. Later that day, he refused nearly all of our warranty requests--most of which he later validated. I can only speculate as to why he behaved this way. I have an audio recording of this encounter. 4. The interior paintwork was very poor quality. Both bedrooms upstairs had to re-textured and re-painted. Much of the remainder of the house had to be re-painted as well. Over the course of about five months, Jaaron sent out four different painting crews to take a crack at fixing all the paint issues. As a result, there are multiple different finishes on the walls and trim. Again, as with most other warranty requests, he repeatedly denied and refused to complete the work for several months. 5. He repeatedly refused to replace my wooden front door that has four large panes of glass. The glass had been scratched by his subcontractor during the sanding/finishing process. He blamed it on me because he claimed the door had shrunk because I did not get him my stain color choice in a timely manner, which doesn't even make sense. Nearly 11 months later, I finally got a new door. 6. He allowed water damaged trim to be installed throughout my home, then denied that it was water damaged until I showed him photographic evidence of the trim sitting out in the rain covered by cardboard. Jaaron finally did replace some of the damaged trim.

Local responsive and you can talk to a live person when you call. We recently had and issue with…read moreconnectivity. Johnathan in tech support came out to the house fixed the issue then did a follow up phone call next day. GOOD JOB!

Great experience from beginning to end; Jennifer was really wonderful to work with in terms of…read morekeeping me informed and helping me understand the process; Jason did a excellent job bringing the service into the house and did so in 95+ degree heat. I have yet to spend time configuring my router, so a preliminary speed test was somewhat disappointing, but hopefully, I will get a handle on some of the configuration switches to bump up the speed. I think I can handle most of that from my end, but with my experience thus far, I have no reason to think I won't be taken care through Support.