They would receive negative stars if possible. Internet speeds are incredibly slow and somehow…read moretheir customer service is even worse than their technical service. I've spend hours trying to reach someone that can schedule a tech to install a wall jack and I've been stymied at every turn. Kafkaesque. I can't wait for another internet provider to cover the area where I live so I can give them my money and I can tell CenturyLink to f*ck off.

Worse internet ever !! Live in Forest Lakes and having to reboot minimum of 4-5 times and sometimes…read moremore EVERY day !! My Sisters business conference calls get dropped! Thank Goodness she isn't leader on conference calls ! Pretty embarrassing to her !! Thanks Century Link !!!!

Local responsive and you can talk to a live person when you call. We recently had and issue with…read moreconnectivity. Johnathan in tech support came out to the house fixed the issue then did a follow up phone call next day. GOOD JOB!

Great experience from beginning to end; Jennifer was really wonderful to work with in terms of…read morekeeping me informed and helping me understand the process; Jason did a excellent job bringing the service into the house and did so in 95+ degree heat. I have yet to spend time configuring my router, so a preliminary speed test was somewhat disappointing, but hopefully, I will get a handle on some of the configuration switches to bump up the speed. I think I can handle most of that from my end, but with my experience thus far, I have no reason to think I won't be taken care through Support.

Internet was installed in our place in Bayfield and went down after a couple days. We kept calling…read moreto get it fixed, they "put us on a list" and kept charging us even though we didn't have service. After a month of this cycle we cancelled and they charged us for two months of service along with installation even though we only had days of service. I would AVOID this company at all costs. The people are nice to talk to but their service is awful!!

Poor customer service, can almost never reach anyone directly and service too unreliable for my…read moreuse. Two years ago they sent an email saying my annual plan was being discontinued and they were only offering month-to-month, but I could prepay. Now that I am cancelling, they say there policy is to offer no refund of my prepaid monthly fees. Twice tried to return my equipment during posted business hours, but their office was closed. Reached a customer service rep to cancel my account and was told the only way to cancel was by an emailed form that makes you agree to their terms. When I said this wasn't acceptable the rep hung up on me. They are one of the few options in my area, but I would never recommend them.

I've had Internet service with Spectrum (previously Charter) since December of 2016. Despite…read morechanging routers and making other adjustments, I never reached anywhere close to the speed I was paying for. In 2020, I paid to upgrade to the premium 300mbps connection and they gave me a new, but identical router. I did have somewhat faster speeds, but nowhere near what I was paying $100 per month for. I finally found a much cheaper and better option and went to the store to cancel my service. There, I was told that a) the router they gave me wasn't capable of operating at 300mbps, and b ) that speed it wasn't even available until 6 months ago. So, basically I've been paying a premium price for sub-par internet, which they sold me knowing iwas sub-par.

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