Got my screen replaced here. Left the store, noticed a blue line running through the screen & returned it. He replaced it immediately. The next day the screen cracked on its own, a hairline crack running horizontally across. Took it back again & he told me store policy states he can't replace it once I leave the premises. But there is no policy anywhere one can see. I was scammed. Be forewarned. I don't even think the screens are glass-quality. I believe they are high residue plastic. As a customer it's extremely disheartening to bring a product into a store and trust that it's in good hands, and instead feel scammed. Update to my post: had to go in again because the other phone we took in with mine got the same kind of glass fracture going horizontally across the screen (didn't drop, didn't "press too hard"... This one was even up by the earpiece)... Two phones fixed at the same time with the exact same problem? So we went back to bring it to the owner's attention & told him after all this it must either be faulty screens or a chip from when it was installed... Bottom line: we just wanted our money back. Owner was extremely difficult, saying that we were trying to "get something for nothing" (I can think of a MILLION things I'd rather be doing with my time) & that there was no way there could be an issue with the screens from his wholesaler... The whole interaction was extremely insulting. The owner needs to accept the cost of doing business. Treating customers like they're trying to take advantage is really insulting. Don't waste your time at this place. Final Update: after another crack on the bottom corner of my screen crept up the side (didn't drop, didn't "press too hard") I took it into a shop in Boulder. The man showed me that the screen is poor quality and that the screen had been forced into place causing it to crack when it was installed. What's worse, is that other phone we had taken to cell doctors had two screws missing!!! Cell Doctors is a fraudulent business, poor quality screens & poor installment. Don't waste your time or money! read more

A few mouths ago I went in to Cell Doctors to see how much to fix my cracked screen. An older guy (guessing was the owner) "helped" me. The whole time I felt like he was talking down to me and making me feel like I was wasting his precious time. I didn't like how he made me feel and how much to fix my phone, so I nicely thanked him and left. after checking a few other places that were just going to charge me about the same, I decided to just get a new phone. about a week ago I dropped my phone again and didn't want to deal with the whole replacement crap at AT&T again I decided to give Cell Doctors an other chance since I had to go to Walmart anyways. luckily there was an other guy that was so helpful, kind, and sweet. He help me figure out everything I needed to know and he even talked me in to getting a phone case. He told me he could have it to me with in the hour, which was perfect since I need to go get a few things next door at Walmart. I came back about 45 minutes later and he had it all ready for me.It looked just like new! He did a amazing job and I haven't had a problem with it since. I will defiantly bring back my business here for my repairs... As long as the owner isn't the one I'm getting help from. NOTE TO OWNER: If you give more respected to your costumers as much as your employees you might get better reviews and more costumers. read more

I was at this store when Nicole J. and Jack H. came in and tried to get their cell phone screens replaced under warranty after they broke them. The owner tried to explain to them that the warrantee did not cover them dropping their phones and breaking the screens. Both customers were together and demanded that he replace the screen under warrantee. I felt bad for the owner because both people were swearing with other customers in the store. The owner finally went out side with them and in the end gave one of them their money back just because he felt bad that they were so upset. I have had three phones repaired by this business and was always very happy with the service. The owner really knows what he is doing and always seams to try and make everyone happy. These two customers wanted something for nothing and there was no making them happy. Thanks for all the great service and I am sorry you had to deal with those two nut cases. Jerry T. read more

My phone was not working properly, even thou Cell doctors mostly work on Samsung and I phones, C.J at the front desk was really really helpful. He went out of his way to help me fix my Nexus phone. He is really knowledgeable and friendly, we had great conversations about technology and how we have come to rely on them. He worked on my phone and after few minutes it was working great. He did everything he could to have my phone back up and running. He is efficient and he even guided me in the right direction for more help if needed. I would highly recommend Cell Doctor and C.J. They will be first on my list to call when I have any future technology or phone issue. Thank you again C.J for all your help read more

TOTAL SCAM. BEWARE. FRAUD. I reported this clown to BBB and also called the local police and they suggested I take him to small claims court. A nightmare. Cracked screen and a day later it cracked everywhere by simply scrolling emails. Took it in and he said he's "done 20,000 of these" and he's never had a complaint. Since he's charging $114 a pop that's over $2mm - yet can't replace the screen!?? He's mean. Aggressive. Combative. Then I took my phone into another guy in Boulder CO which is on the hill and he showed me where the guy scammed me and he EVEN FORGOT TWO SCREWS. JERK. do not waste your money. Trust me. read more

I would respectfully disagree with the other negative comments because I brought my Ipad in to Cell Doctors Durango and within 1 hour I received it back fully functional and you wouldn't believe what it had gone through. They replaced the glass, the power button and volume buttons were repaired and they were very nice and respectful. I highly recommend these guys if you have any broken device and live around or are just visiting Durango, CO. Very impressed. Thank you! read more

I was having serious cell problems and took my phone in to them to see wtf was wrong. In an hour, he diagnosed the problem and unfortunately, it was not repairable. He had a pre-owned phone exactly like mine, gave me a smoking deal and in 2 hours...I'm back on line and have a great phone that works perfect. I'm totally happy with their service and recommend them 100%. Cool phone cases and accessories too. If you have phone or tablet problems...GO TO CELL DOCTORS!!! read more

these guys are awesome, knowledgeable and get it one right and quick! CJ was awesome to work with. Nice to know these are guys like this in Durango that can help you avoid long lines at your service provider. I am going to take my broken backup phone there to get repaired as well. Nice work guys! read more

I can't believe how friendly and knowledgeable these guys are. Had my ipad screen replaced and it looks awesome. I wanted to buy a phone case and the owner explained the differences in them or just getting tempered glass. Saved me a lot of money. Thanks again. Ross Michaels read more

I just had both of my sons iphones repaired at cell doctors and was very impressed with the quality of the work done. The phones look brand new again and the people there were able to answer all of our questions. They came highly recommended and I see why. Thanks Mark W. read more