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    Mobile Solutions

    1.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    2 years ago

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    ABQ Phone Repair & Accessories - Atakan Ayanci Owner of ABQ Phone Repair & Accessories

    ABQ Phone Repair & Accessories

    (79 reviews)

    $

    Uptown

    Everything about my experience was great today with getting my screen repaired. It was badly broken…read moreand it needed a lot of help to be fixed right. Great experience

    I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

    Mobile Solutions - mobilephonerepair - Updated August 2026

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