Absolutely the worst customer service I have ever experienced. My plumber installed a Triangle…read moreTube boiler purchased from Ferguson when we built our house. 4 years later it developed a leak in the heat exchange unit that ruined the boiler. Despite having a 10 year warranty on the heat exchanger Stephanie from Ferguson informed me that they would not be able to warranty the unit. Then after several phone calls from myself and the plumber she told me I should remove the heat exchange unit as that is all they would be willing to honor under the warranty despite the rest of the unit and electronics being damaged from the water leak. So it is January with temps in the single digits and I have no heat and no hot water in the house. I have no other option but to purchase a new unit from them, so I put it on my credit card and schedule the plumbers to put it in the next day when it will be delivered. The unit is delivered from Ferguson in an opened box and on the side it is marked "Damaged". Upon opening the box I discover their is a layer of dust on the top of the unit and that it has obviously been smashed and banged up and had been sitting in their warehouse for a long time. I send it back and wait a week for another unit to be delivered. Meanwhile the original unit with the leak is sent back to Ferguson to ship back to Triangle Tube under the warranty and several weeks pass. Stephanie calls my plumber and tells him he has to come down and remove the heat exchange unit to send back. I call her and tell her that a new heat exchange unit will do me no good as the entire unit is damaged and needs to be replaced and I've already put in a new unit so I don't need a damaged unit with a new heat exchanger. She says she will not ship the entire unit and they will only warranty and ship the heat exchanger. To top it off she informs me that they will charge me storage fees if I leave the unit with them until the issue is resolved. I then had to get an attorney to write some letters. Triangle Tube, when contacted, agreed to ship the entire unit and upon inspection did issue a credit to Ferguson for the entire boiler honoring their warranty. It in now July and Ferguson has yet to refund the cost of the boiler to me under the warranty despite several phone calls and emails. I will never to business with them again.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Durango, CO. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

The electrician was busy, but knowledgable. His heat gun had been borrowed by a buddy who did not…read morereturn it, so he had to make a second trip. I have not been billed yet, and I hope I am not billed for a second trip,because I would dispute that. He had to get heating elements to install, so coming back was delayed. The work he performed was done efficiently. The weather was not too cold, but we were without heat for severa days. I used Eden Pure heaters and the fireplace to take off the chill.

CT Electric is an electrical contractor in Colorado with office in Durango and Pagosa Springs. They…read morewere the electrical subcontractor on the home I purchased. Based on the poor work performed by CT Electric as well as the seeming lack of ready concern for issues brought to their attention, I caution against using them. CT Electric gets a failing grade on all counts. Evidence suggests that CT Electric is a contractor more focused on getting work than finding, training and retaining truly competent help. Stay away from them. The reality is that contractors, especially those in rural areas with limited pool of qualified labor, to keep work coming in, they can and do hire those who otherwise lack requisite skills. That being said, there is still no excuse for the errors, omissions and workmanship defects the result of CT Electric. Defects by the electrician suggest inattention, lack of skill and professional competence. The issues: 1. Almost all of the screw shells (light sockets) in ceiling cans were not clipped to the cone insert - leaving light bulbs loose and dangling a simple fix only a moron would miss; 2. electrical boxes set up to a half inch behind the drywall; 3. loose, crooked, miss-aligned boxes; 4. outlets and switches with barely hand-tight connections; 5. rats-nest of co-mingled wires instead of separating hot, neutral and ground wires; 6. stripped threads in boxes (fiberglass ones especially) so that the outlets and/or switches could not be correctly secured - basically held in place by the outlet or switch plate; 7. no spacers or proper length securement bolts where boxes were recessed too far; inadequate wire length in boxes especially grounds; 8. switches and outlets being held in place by the outlet or switch cover instead of being snug to the box; 9. Placing two wires on a single switch pole connection ( bolt or screw) - clearly a violation of the NEC (National Electrical Code); 10. communication cables dropped into walls but none were connected to the wall plate; 11. installed a switch upside-down (switches and outlets are no-name Made-in-China); 12. installed a 3-way switch where a single-pole was correct; 13. in one case the electrician dropped communication cables into the wall but failed to install a frame or box. As a result, the room had no visible comm. connections. 14. The hard-wired doorbell wire had shorted but rather than run new wire, they Gerry-rigged with a battery-powered doorbell; 15. GFIC installed in the kitchen despite that the circuit breaker is a combination GFIC/arc-fault; CT Electric sent two purported electricians to my house to fix screw-ups from the prior CT Electric electrician (that should have ever passed internal inspection). They suggested to me that that "'electrician" was let go - presumably because of his awful work but that does not change that CT Electric had thoughtlessly sent him to experiment on my house. I had been changing-out the outlets and switches and had fixed many of the electrical issues. The kid noticed the bucket of switches and outlet and I mentioned that they were no-name Chinese. He looked as switch of a moment then brightly offered: "Here's who made it, UL." No UL stands for Underwriters Laboratories, they don't make things, they test them. And this guy is a budding electrician? I would imagine that being cheap stuff from China, it may be stamped "UL" suggesting UL approval but I would not put money on that. When I spoke with the Pagosa Springs manager and mentioned how there were 4 communication cable bundles but only 3 outlets on the walls, he immediately came-up with some fiction about the 4th one was for an outside connection. Not so and a sign of quick on excuses and slow on action. A similar conversation occurred when I phoned the Durango office to let them know that the Pagosa Springs office was slow to get back to me. I mentioned the dangling light bulbs in the ceiling cans (careful to fully explain what I had found). Another genius quick with excuses; he said something like "That's how they come from the manufacturer, we can't do anything about that." When I noted to the general contractor that CT Electric has installed a random mix of (probably left-over) fiberglass, metal and plastic boxes in the house, after conferring with CT Electric he brightly offered that the mix was required by code. Sorry buddy, nope. I wrote to the company owner to advise of issues and suggested that he may have professional liability for sending hacks to do the work of professionals. I gave him a couple for weeks to respond, heard nothing so phoned. Yep, he got my letter he said. That was it; no apology, no promise to do better; nothing. Unfortunately, this contractor and others have been tricked into thinking that they provide a sound product. From lack of code enforcement to that tricky labor pool of pretenders and dabblers, they get away with providing junk service.

From the owner: CT Electric is a electrical contracting company serving the Durango, CO and surrounding area…read more Chris Barger, who is a skilled master electrician will work on any residential, commercial or industrial project.We specialize in: Electrical troubleshooting Electrical, automation and Controls Lighting, fixtures, fans and ballasts Panel upgrades and code corrections Surge Protection and generators Hot Tub and spa wiringWe also offer photovoltaic systems for our customers interested in solar energy. Customer service and quality work is given with and confidence behind all work that is completed. Chris believes in diagnosing your problem and providing an affordable resolution. Call CT Electric today and schedule an appointment with the electrician that is on time and has a smile on his face!

Dylan is trustworthy, dependable and knowledgable! We appreciate his communication, honesty and…read morequality work!

From the owner: Electrician in Durango coread more

Tony Paloukos came out to our house to move some electric for us. He was on time, professional,…read moreextremely neat and got the job done beautifully. I would highly recommend Tony from The Wire Conductor Electrical Services.