I booked the 75-minute "Signature Head Spa" expecting a relaxing, luxury experience. It was the complete opposite.
From the start, the facility felt unclean. The locker room was cold, the showers had visible grime in the grout, and the robe in my locker had a yellow stain on it. The sandals provided were also cheap and uncomfortable.
The service itself was worse. The technician started late and repeatedly pulled and ripped my hair throughout the treatment. The products used on my scalp and face caused irritation and itchiness -- definitely not what you expect from a "luxury" service.
After the treatment, my hair was matted, dry, and I couldn't even run my fingers through it. I also noticed breakage around my scalp, which is incredibly upsetting. For context, they used Eva NYC leave-in conditioner -- something you can buy at Target -- which makes the $200 price point even harder to justify.
I tried to salvage the experience by using the spa amenities, but those were also disappointing:
Steam room had visible buildup in the grout
Sauna wasn't actually hot
Jacuzzi looked dirty, with buildup around drains and rust-colored staining
At that point, I just wanted to leave.
When I shared my concerns at checkout, I was offered a discount for a future visit -- but I'm not local and wouldn't return anyway.
This is not a luxury spa experience. It felt poorly maintained, low quality, and honestly stressful rather than relaxing.
Save your money and go somewhere else. read more