I would not recommend this moving company based on my experience. I booked and paid for their moving assistance in advance through U-Haul after they were recommended through the platform. I made the reservation in the morning, but I did not receive any communication from the company about scheduling my move until after 8 PM that night for a move scheduled the following day.
I did not see their message until later that night and did not want to text them at an inappropriate hour, so I responded first thing the next morning around 7:30 AM with the time I was hoping to schedule. After that, I received no response despite sending multiple texts and making multiple phone calls.
Hours later, they finally responded--approximately 9-10 hours after my original message--only to tell me they were unavailable for the time I had requested. The response itself was also extremely sarcastic and unprofessional. There was no attempt to apologize, offer an alternative time, or acknowledge that their delayed communication had left us in a very difficult situation.
Because of this, my boyfriend and I ended up having to move everything into my apartment ourselves despite the fact that I had already paid for moving assistance. To make matters worse, instead of the company taking responsibility and refunding me for a service they did not provide, I now have to dispute the charge through my credit card company.
I completely understand that a specific requested time may not always be available. My issue is the complete lack of timely communication. Had they reached out earlier, responded to my messages or calls, or simply communicated professionally, I could have made other arrangements. Instead, I was left scrambling on moving day after believing I already had paid help arranged.
The poor communication, lack of accountability, and unprofessional response made an already stressful moving day significantly worse. Based on my experience, I would not use this company again. read more