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La Mesa, CA

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SD Realty & Management

3.0 (30 reviews)
Closed • 9:00 am - 3:00 pm

Services - SD Realty & Management

Property management

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Termites

I currently live in a unit within a property managed by SD Realty & Management (SD R&M). Upon move in, we identified 17 issues during our home inspection of which the below 2 were urgent: 1. Found mold damage on the living room baseboards. It appeared to have been painted over but we weren't sure if this was still an issue, so we put in a request to get it checked out. 2. Front door lock could be opened with any key Below is the sequence of events leading to the resolution of these issues: * 06/17/19 - 06/18/19: Created 17 maintenance requests via SD Realty & Management's website. Also, emailed SD R&M a list of the 17 home inspection issues as a courtesy. * 06/19/19: Never heard back from SD R&M so emailed checking on status of 17 maintenance requests * 08/06/19: Never heard back from SD R&M so emailed again checking on status of 17 maintenance requests * 09/14/19: Never heard back from SD R&M so emailed again checking on status of 17 maintenance requests * 09/16/19: Received first status update from SD R&M and promised to fix all home inspection issues * 09/18/19 - 10/22/19: Handyman/contractors serviced all issues. It took over 4 months to resolve the issues. We continue to have issues with SD Realty & Management of which I'll summarize below but follow the same pattern of communication as above. Shortly after we moved in, we also found termites flying around our kitchen. Picture attached. On hot summer days, they find their way into our unit. SD R&M dispatched pest control on two occasions (2019 and 2020) to patch up the areas where they are entering but they continue to enter the unit. Pest control advised that they are only treating the symptom of the problem, not the root cause. Until the root cause is identified, pest control cannot treat the problem. The root cause requires a termite inspection which I've explained to SD R&M on multiple occasions but they either don't understand or neglect to do anything about it. The termites are harmless but nonetheless affect our ability to work from home and cook in the kitchen. We've also had issues with trash overflowing in our alley and causing unsanitary conditions. Reason being is that the garbage collector stopped emptying the trash from one of our bins as it was damaged. SD R&M neglected to do anything even after reporting the issue numerous times. So I contacted Waste Management to initiate the trash can replacement. I sent SD R&M the invoice to make payment. It contained clear-cut instructions on how to make payment, yet SD R&M asked me for information on how to make payment for the bin. I provided them with the information and the bin was replaced 4 months after reporting the issue (Reported 4/2020 and not resolved until 8/2020) We have maintained a detailed event log of our communications with SD R&M evidencing that they are a negligent and unqualified property management company. SD R&M is unresponsive and/or unwilling to service our maintenance requests and the problem is compounded because they do not clearly take the time to understand our issues. I would not recommend them to any current or prospective property owners looking for a company to manage their properties.

Anthony F.

Here are the facts you decide for yourself A month after moving into 4781 Seminole Dr (4/18) our hot water in the kitchen went completely out. Put in repair request every single month along with constant verbal complaints and requests for repairs. They would send out a plumber who would diagnose the issue and say they will return but don't. After harassing them again they would send out a new plumber who would rediagnose the issue and say the would return. ...our water issue NEVER GOT FIXED. 1/31/19 we noticed mold in our closet. After harassing them they finally came out to look at it a month later! They tore down the drywall leaving the moldy wood exposed and left it like that from 2/27/19 to 3/31/19 when our lease was done!! I doubt they repaired the mold and just slapped some drywall over it since they waited till our lease is up for repairs. Also we paid rent for 3/19 even though we did not stay there and now Jessica is dodging me to pay back for that month repairs took place SMH.. Various tenants also had complaints about having to "hunt down" Jessica to get repairs done.

Been calling since yesterday. You're telling me not one person can answer or call back?

Old fashioned slum lords. Pay your rent and leave them alone. Got an issue? Deal with it. Something needs repair? Learn to live with it. Loud disruptive neighbors? Get some earplugs. They won't help fix even the most minuscule issues. Contacting housing authority now.

This is what we had to deal with because of this company, rat and mouse poop all over

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8 years ago

SD Realty and Management has been managing my rental property for me. I work with Jessica, and she always does a great job.

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Review Highlights - SD Realty & Management

“Jessica, Tara, Shellie and the rest of the team and SD Realty and Management are all professionals.”

Mentioned in 17 reviews

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Being a new customer and the first time renting our my home I researched different rental property…read morecompanies. After doing my research we decided to go with Good Life and I am so glad we did they made the process very easy. Malissa Martinez was my onboarding point of contact and I have to say she was very attentive, responsive and professional. She answered all my questions and kept me informed the next steps in the process. Emails came in daily with the updates that had been completed at my home in order to be put on the market. After that my property managment team consisted of Andrei Lechert- Kelly, Gerald Medalla and CJ Flores. Again, more professionalism with this team. Once the property was ready and we agreed on the rental price my home was listed on a Wednesday and by that weekend, Saturday, we have the home rented. It's been 5 months and I have no complaints. They have really taken care of everything and I haven't had to worry about a thing since. Highly recommend Good Life. 10 outta 10.

UPDATE 9/22: Unfortunately, the pattern described in my original review has continued…read more The washer identified as needing repair before my lease began was never successfully repaired despite four service appointments. After nearly two months without a usable washer, I ultimately replaced it myself rather than continue waiting. Good Life provided a $500 credit for the prolonged loss of use and my time dealing with the issue. The refrigerator remained unable to properly cool for two weeks, despite two unsuccessful repair appointments. After continued delays, I escalated the issue to Good Life's CEO and ultimately found a technician myself who was willing to come out over the weekend. A part was replaced and the refrigerator eventually began cooling. I was told compensation for the two weeks without functioning refrigeration would be discussed after the repair, but I have not received that compensation. On September 11, I reported that the A/C was not cooling. Later that day, water began coming through a ceiling vent onto the upstairs bathroom floor. I contacted the emergency maintenance line regarding the active leak and received no response. I cleaned up the water and placed a pan beneath the vent to contain the continuing leak. An HVAC technician came the following morning and found a frozen coil and failed safety switch. I was told further work required management approval. As of September 22, the A/C/water-leak repair has still not been completed. What has been most frustrating is not that things have broken. It is the repeated delays, unsuccessful service appointments, lack of follow-through, and the amount of responsibility I have had to assume myself to get significant maintenance problems addressed. My concerns also extend to a property owner's perspective. An active water leak has the potential to cause additional property damage, yet my emergency maintenance report received no response and the repair remains incomplete. I would expect a property management company to respond promptly to significant maintenance issues, coordinate the appropriate professionals, and follow through until repairs are actually completed. Unfortunately, my experience over the first three months of this tenancy has shown a recurring pattern of significant maintenance issues requiring repeated follow-up and escalation before reaching resolution--if they reach resolution at all.

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We have purchased and sold a couple of homes in recent years due to various job changes. The latest…read moreone has taken us to San Diego, where Kristen and Todd helped us find a great home in the city, guiding us through the search, purchase, and inspection process, being great advocates with tons of resources. They make a great team and we couldn't be happier of having worked with them. We definitely hope to not need to sell our house for (decades) and think we have truly found our forever home thanks to Kristen and Todd. We truly appreciate you.

Deciding to work with Kristen and Todd on the purchase of our home was one of the best decisions we…read morehave made. We were interested in buying a home in San Diego but lived out of state. Kristen came highly recommended to us, yet we still interviewed her alongside two other highly reviewed agents. We have bought and sold multiple houses and know that getting an outstanding realtor is everything. In the interview, Kristen stood out. She came prepared, was extremely competent with her knowledge of the area and market, was quick on her feet, was an excellent listener, and was immediately able to understand and tailor her advice to our needs and preferences. In the home searching process she was extremely organized, detail oriented, and completely on top of things. She set up video calls for us to tour homes and patiently answered all of our questions during the process. In the ups and downs of searching, she was supportive and understanding and never pressured us into buying any particular house or making a quick decision. When under contract, she was in constant communication, always advocating for us. She and Todd were incredible in their ability to quickly set up all of inspections given their vast networks of contractors and contacts, and also helped in the transition post-closing. They went above and beyond in every sense of the word and we are so fortunate to have been able to buy the house of our dreams working with them. We cannot recommend them highly enough. Ten stars!!!

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The first time I met the agent, I told him that I wasn't working with any other agent and that he…read morewould be my agent. He followed up with me for several days, and I started working with his broker. Unfortunately, his broker was not very professional. I had already put down $300,000 and owned another home that was fully paid off and worth about $550,000. Yet the broker told me I needed to put down $600,000 to buy a home priced at $850,000 . After that, I went to another broker and got pre-approved almost immediately. I qualified for the home without any problems. All I can say is that they were not very professional. In my opinion, Simon seemed focused only on money. I felt that he was trying to earn commissions from both sides. When I decided not to use his broker, my offer was not accepted, and I was told that another offer had been accepted instead. That was my experience, and it left me feeling that my interests were not the priority.

SD Realty & Management - propertymgmt - Updated November 2026

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