i'd give 0 stars if i could…read more hi friends! just a PSA i guess- an honest review, if you will. a long one though, so buckle in. S&R auto in sandy creek (sandy creek one doesn't have a yelp, but this is the same owner.) has had my car for 6 months, i did get it back briefly (2 hours maybe? in october ish? idk but shortly after i got it, my car overheated again. which was the original problem.) the owner (or anybody else) never calls me back (i have the phone records to prove it, he just keeps insisting he has even though he hasn't until today), and now that i've asked for my car back and to just honor the original payment agreement for the work they did do (i have a signed payment agreement saying i'll pay $50 a week) and have the rest of the work done elsewhere, he told me that the payment agreement no longer applies and i cannot get my car until it's all paid in full- even though i have the original signed agreement for the work they've done, which was fine with them until i said 6 months was far too long and that i wanted to just make my payments and take my car elsewhere for the rest of the work. now, not only will they not give me my car back, he's mad that i told him i didn't want to have to go the litigation route, so he said because i mentioned litigation, he's also going to charge me an $85 a day storage fee. but won't let me pick up my car or honor our payment agreement, which i made clear i'm happy to do. (the original problem was that it was overheating. they had it 3 months the first time time, replaced like 4 things, and called it good.) i had it back less than 2 hours before it overheated again. they towed it back to their shop, and when the owner's daughter called the day after, she said that my radiator hose blew and now i need a new engine. she said the hose was way softer than it was supposed to be, guess they're supposed to be hard and mine was definitely not because of the overheating issue.. but for some reason they didn't notice that the first time, guess they just didn't check it? anyways because that blew, they said i need a new engine now and the cheapest they can do is upwards of 7k i would not recommend this shop to literally anybody. i've been without my car for 6 months, they told me i could do a payment plan and i even have a signed paper from them- but now that he's mad, he won't let me do the payment plan, and he's holding my car hostage, forcing me to pay $85 a day in storage fees even though, again, i told him i'd be more than happy to honor the payment agreement we originally signed for the original work done, even though i'm not sure any of the work done previously even needed to be done, as it didn't fix anything and actually made it worse tldr; please for the love of god, take your car somewhere they will actually fix it, communicate with you, and not scam you and hold your car hostage for half a year+. i wish i had checked reviews first.

Called aaa they could not find anyone to help with a tow. Got a call from owner Keith he sent Josh…read moreout. Josh got the job done, like a boss. Thank you Josh.

A class towing did a great job, and was very friendly & professional! I forget the name of the…read moredriver, but this was today 08/09/22 just after 4pm. I drive an old 1968 Ford truck and some times forget to turn my head lamps off (no warning buzzers back then lol). They came out and arrived about 15 minutes after I was informed they were on they way. Gave me a jump start so I could make it home, and put the battery on my charger. I have back issues, and can't push start such a heavy vehicle anymore. So the quick, professional, & friendly service was very appreciated!

The best towing service in town. The starter in my car stopped working, so I ended stuck in a…read moreparking lot. He answered my call immediately and met me in a half hour. The car got to where it needed to be safely and all was good. Very nice guy, great service.

These guys are awesome! They have been caring for my car for 6 years and I trust them 100%. My car…read morehad a sudden, major issue and the mechanics at North Star worked very hard to get it repaired. They're also the nicest guys! I would recommend them to anyone.

Update to my last review I finally had to pick my car up from Longley and move to a more…read moreprofessional, knowlegeable dealership. Longley in general is nothing but a circus with a clown running the service dept. Dosen't know how third party warranties work, lies to the customer, lies to the warranty company and tried to pad the bill for additional 6 hours and unnecessary parts. We then tried to speak to the owner who is never available. A sales person Eric pick up the phone screaming at my husband. Eric then tried to tell my husband the issues were all with the warranty company because they were a bunch of "pakastanians" My husband called him out on his racial comment and he said come pick up your vehicle we can't wait to get it off our lot. Our waranty company is based in PA and their customer service is in the USA. Very nice and accomidating. They also had issues getting Jason to repond, write up a proper quote and they had to tell Jason how to read an approval. They were as frustrated as I was. The only 2 times I had a issues with the warranty approval causing a delay my vehicle was at longley. The other Jeep dealers JUST TAKE CARE of it and I never hear a word. A bunch of unmanaged bunch of fools. Over a month and they could get a wiper motor replaced or even manage to get the part ordered. I authorized the part to be ordered ago and I approved to order the part on June 4th and said I would pay for it and Jason Longley could even manage to get the part order. I called another dealer at 5:15 pm today, will be dropping my Car off at 9:00 am tomorrow morning, they will have the part by 12:00 and I will pick up my car before 6:00 pm. Lesson Learned!!! I will also get a loaner which my warranty pays for but Janson in a month could't manage to get me. Apparently, his MOPAR warranty customers come before me.

I can't select a rating because it would be worse than 1 star. The service is terrible, probably…read morethe worse I have ever had from a dealership. Called them for an appointment and dropped the vehicle off early, never heard from them and I finally called after 8 hours and the response was, we need your permission to do something. Okay, so nobody has time to pick up the phone for 30 seconds. So, I called the next day and ask for a quote for work that it would need. The response was, sure we will get that for you. I go to pick it up and there is no paperwork or quote. So, if you need work done go to Oswego or Liverpool. The lack of communication and the amount of stupidity is not worth your time. Terrible business that is run terrible......go someplace else.

Tom is a very honest person and he has been serving my vehicles for years .never had any problem…read morewith any of the work done at Murphys and he has always done work at a fair price he however is a very busy mechanic and told me he couldn't get to my car for a week but he would try to squeeze it in by surprise he called two days later to tell me it was the starter and it was all done I run a service business and need my trucks to work so Tom thanks for the prompt expert service keep up the good work always grateful Bug man pest control

Should be zero stars. Had our car towed to Murphy's Automotive for repair. Since we were in the…read morearea, we stopped to check on the status of the vehicle. Car was left outside unattended with hood open in the parking area. Went inside to inquire. Very rude and unprofessional. Man said he didn't have time for this and wanted the car he f*** out of his shop. I am disabled veteran and had to push the car out of a parking spot and have it jump started. The hood latch is broken on the car and there are pry marks on it from something used to open it. I then went in to ask about the hood latch. The man said he didn't break the hood latch and that I was a liar. Said to leave his shop.

This might be the most customer oriented company I've ever had the pleasure to do business with. I…read morehad ordered a set of 4 custom wheels from them and the warehouse made a mistake and only shipped out one. I immediately contacted the company via their contact us email and heard back from a representative within 15 minutes on a Friday, after 5:00PM. They were very apologetic, said they would look into it immediately and within an hour I had another email that basically said "we screwed up, we will fix it". The Monday after, I received another email that they had sent out the additional 3 wheels Fedex OVERNIGHT! Understand these are 28lb boxes (3 of them) that are big enough to house a 17" wheel so not small. I can't imagine the cost associated with sending them overnight but the company stepped up and did what they thought was necessary to correct their mistake. You simply do not see this kind of customer service anymore. They went WAY above and beyond to fix this problem and at a significant expense to them. The product itself is exceptional, packaged as well as you can package something this big and heavy. Their response to a problem after hours is amazing and all the people associated with their customer service department should be complimented. Although I can't deal with their physical location due to geography, they will become my online go to site for anything automotive, even if it's more expensive than some of the other auto parts sites. Knowing that I will be taken care of as a customer is worth a premium to me. I'm almost 80 years old and this reminds me of the way business was done 60 years ago when the customer was king, businesses lived or died on their reputation and you could feel comfortable knowing any problems would be quickly resolved. Unfortunately, most businesses have drifted away from this model but thank you Koskowski for maintaining an old fashion business ethic.

Sent incorrect part and now won't take responsibility for their mistake and their customer is…read moretrying to blame me BEWARE of this place Edit: this business wants me to cover shipping which would cost more than the part ( incorrect part) they sent me, they're customer service is horrible

Has taken care of both my Subarus from 1997 till now. Fair pricing, excellent quality.read more

Was driving cross country and passing through Oswego. Hit a piece of concrete near a construction…read moresite that was in the middle of the road...THANKS City of Oswego ....which caused a tire blowout and dented my rim. These guys were great and I can not thank them enough for getting me back on the road. Fair and reasonable price for a new tire and to fix the rim and they got in done in just a couple hours. HIGHLY RECOMMENDED.

Unreliable responses and do not offer battery services and cancel service for no good reason when…read morethey were here 2 days earlier. I would never use them again.

First time I used them for service, two front brake hoses, new wiper blades, oil change, all done…read morein a timely manner. GREAT JOB, FRIENDLY SERVICE. Very HAPPY BUZZ BARR