The Family and I were on a trip to Watertown for a leisurely Sunday visit. On Rt 81, the van blew…read morethe left rear tire. After pulling over to the side of the road, I proceeded to look for the spare tire. I must admit I was surprised to find that the Pacifica was not equipped with any sort of a spare tire. Shortly, a State Trooper pulled up behind us to offer help. He was extremely helpful and made a couple recommendations. First was to call Waynes Automotive as he runs a 24 hr emergency towing service. The second was to call a local tire center to confirm that they would have a replacement tire. Everything could not have gone better considering my situation. Wayne pulled up and loaded the van on his Rollback and took us to the local tire store. Service was prompt and courteous. The price was reasonable. To top it all off, the tire store brought showed me the 4 tires while the vehicle was on the lift and I saw they were all cracking and needed to be replaced. They had replacements in stock and were reasonably priced. Thanks to several great people in the Pulaski area, we still made it to Watertown with plenty of time to enjoy the day. Thank you Wayne!

Wayne of Wayne's Automotive was able to respond to a difficult moving job involving the move of a…read more26 foot non-running motor home after another local mover did not have the proper equipment. He responded very quickly, and brought an assistant and a flat bed trailer big enough to haul the motorhome. He was able to quickly resolve all the technical problems and loaded the motorhome. When we got to the destination, he helped resolve issues associated with gaining access to the storage facility. Wayne was courtious, professional, and patient during the whole experience. His fee was in line with exectations. A very good experience. I would recommend Wayne's Automotive for all your towing needs without hesitation.

Sheila, Jim, Kevin, Chris and the gang are all terrific people. I had initially gone to Chrysler…read morebecause the local oil change place that shall remain nameless, did a very bad job attempting to rotate the tires. That led to them breaking a lug nut. When I brought the car to Jim he was able to quickly diagnose the problem, fix it, and give me the receipt to go back to the chain to have them reimburse me. Since then, I have been bringing my vehicle there for oil changes, and beyond. They always treat me with kindness, professionalism and respect. Something you can't find anymore. Pricing is very fair and they tend to go above and beyond.

Jim Chrysler and Sheila (at the desk) took care of me when my car needed to be towed and looked at…read morefor what could have been a transmission issue. It turned out that it was a much smaller issue, luckily, but once they got my car in the shop, the service was quick and they were able to overnight a very important part in order for me to get my car back! They were helpful, and explained each step and item that they looked at and fixed. I appreciated the clear communication. Jim seems to be an honest shop owner and I will come here again. Thanks!

Kens body shop fixed my truck and did a great job. Josh at the shop helped bigtime on making sure…read moreinsurance payed for it all. I had a little ptoblem at the end and they went the extra mile to make it right. I recommend this place.

My insurance company directed me towards Ken's after an accident, and I'm glad I followed their…read moresuggestion! They took me the day after the accident, and I had my car back almost a week earlier than predicted. Along the way, they kept me apprised of each update, from parts arrival to paint and detailing completion. When I picked the car back up, it looked like a brand new vehicle - not only was the damage fully repaired, but the car had been cleaned and detailed inside and out. I don't want to *have* to go back to a body shop, but if I ever do, Ken's is at the top of my list.

I took my Chevy Equinox in for service after the change oil light lit up on the instrument cluster…read more T the Service Manager asked a few questions and afterward came out to the car and said that since I just changed my own oil the on-board computer just needed to be cleared. This is the second time Terry has provided excellent customer service to my family's fleet of trucks & SUVs. This is how every dealership/service company should be run. I highly recommend them for their outstanding commitment to their clients.

Although the purchase of my truck was once of the worst experiences I've had, I love the new…read morerunning boards I had installed. My salesperson said it would take 45 minutes it actually took twice that long but thats probably a bad estimate of time for my salesperson, the one I complained about in my last review that doesn't call you back for nothing, not when he says he will and certainly not after leaving multiple voicemails to get a call back

Spectacular service. Just what you expect for your investment in your car. Personal touch. Like…read morenew when done. Don't change a thing.

Terrible experience, I will never bring another vehicle to this shop nor would I recommend it to…read moreanyone. Had them change out the tailgate in my truck after a minor incident with a trailer hitch. They had the vehicle while I was on vacation and called me three days before my return to tell me vehicle was ready for pickup. When I picked up my truck on a Sunday the truck wasn't washed and had sanding dust hand prints on it still, first sign of an incomplete job. As I said they called me three days early so there wasn't a rush or I wasn't pushing them to get it done quickly. The tailgate doesn't open right and takes two presses of the button now with a little pull, the seam between the handle and the tailgate they filled with some sort of putty filler and didn't even sand it smooth, can see finger prints in the putty, looks like a five year old playing with playdoh could do a better job. It's super disappointing because I had high hopes. Can't recommend you stay away more. They did offer to take my truck back in and try to sand the putty part but the putty shouldn't exist in the first place if they had properly cross checked parts and figment prior to ordering and installing and I refuse to be without a vehicle for three days or let them ever do a hack job in anything I own ever again.

They treated my family with a lot of disrespect. When you try to ask questions, they do not answer…read morein anything but a very vague way, and they are also very overpriced with their prices.

Very poor customer service and prices are double than other shops. Treated my 18 year old son, who…read moreones the car, and my wife as if they had no business asking questions about service done or billing. If i had gone to pick up the car and received this kind of attitude, there would have been real problems. I don't see how business like this stay in business. Use at your own risk.​

Down to earth, honest-to-goodness guy. I wouldnt trust my car to anyone else. I run to Ken, the…read moreowner, everytime I have issues with my car and he is always so patient to answer all my questions. There had been countless times he checked the error codes on my car using his OBD2 equipment and he never groaned nor appear annoyed over my constant requests for diagnostics. Such a godsend to the community! God bless him.

Bracy gave a quick useful diagnostic when my car was leaking transmission fluid.. And recommended…read morenearby mechanics because his shop was too busy that day. Friendly, knowledgeable guy!

Appreciating him making time in his schedule earlier than originally expected. Fixed the crack in…read morethe windshield quickly.

In Syracuse from out of town and had a windshield issue. Charles came to the residence I am staying…read moreat, inspected the issue, and told me that a repair wasn't needed and didn't charge me for the visit. Great customer service! Would use him instead of one of the larger companies every time!