We're very supportive of local companies, so I've been holding off writing a review in hopes that I could give a better one to Scott's. However, after dealing with them for months, and still having ongoing issues, I'm not holding out much hope for improvement. Our project entailed installing a new roof and gutters related to hail damage. The project started in December, 2018, seven months ago. I'll present the Pros and Cons of working with Scott's and let the reader decide.
The Pros (the only reason they got 2 stars):
- Our project manager Charles (who is no longer with the company) did a good job working with our insurance company and he found $1,600 due to us that the Insurance company missed.
- After our roof leaked with the heavy spring snows, they quickly sent a crew to assess and fix the issue - bad caulking.
- The crew they sent to do the ceiling drywall repairs did an amazing job matching the ceiling texturing
The Cons:
- Our roofing project took weeks to finish, then weeks to finalize with the insurance company. Every roofing company was swamped at the time, and there were issues with availability of the gutter materials. Still, we watched neighbor after neighbor around us had their projects finished in 3-4 days, and all of those we've talked to had swift insurance settlements.
- Other than setting up our first appointment, Charles never initiated communication with us except to ask for money. Days would go by without hearing from him, after which we always had to contact him to try and find out the status of our project.
- We found out our project was starting by waking up at 7 a.m. to people walking on our roof. Charles' explained that the materials people didn't always let them know when they were coming. In my opinion, a project manager's job is to communicate with all parties involved. A customer should never find out their project is starting by having people come onto their property unannounced.
- Their final invoice didn't match the insurance quote. When we asked for an itemized invoice, they sent us - the insurance quote. It took several weeks of slow communications to reconcile and resolve the two.
- If the owner blames all of the above on Charles, to him I say that the buck stops with him. Assuming he knew Charles was a problem, he should have contacted all of Charles' customers to ensure there were no problems. We heard from the owner once - to ask for money (when we were resolving the invoice discrepancies).
- The worst part is that the ROOF LEAKED badly enough to damage the ceiling drywall.
- It's been 6 weeks since we contacted them about the interior repairs and we're still dealing with resolving it.
- The schedule we were given was that the crew would come by on a Wednesday to repair and Thursday to paint. It's now 7 days later and it's still not resolved.
- The agreement with J.R. and the supervisor was that they would put a test patch of paint on the wall then come back later that day to get approval. The reasoning was that we all wanted to match the paint color and finish as closely as possible to avoid having to repaint the entire vaulted ceiling across several rooms. We didn't see the supervisor again for 6 days only to find out he had his crew painted anyway without getting our approval. The paint he arbitrarily selected for us is a horrible match.
At this point, we're fed up trying to resolve this with Scott's. Given their poor communications, and a crew supervisor who either doesn't listen, or who isn't supervised closely enough, we can't and won't have this drag on another 7 months. We think it's time to enlist professionals who know paint and can maybe save us all more time, money and angst and, if they can't, to paint the vaulted ceiling and fix the damage done by Scott's roofing work. I'll update this review when (and if) it ever gets resolved. read more
