Stop me if you've heard this one before... Legally blind…read moreautistic geek walks into a store..... I started at Best Buy---BIG mistake. I stopped---and shopped--here. To say I am intewrnet-dependent is putting it mildly. To say I'm old-school geek is also an understatement. I need a mouse. I need a large, clear monitor. I need it to be PLUGGED in, where I know where it is. Because Apple doesn't have a "Find Your Computer" app. Apple. Yuck. Eve taught me that lesson. Bill is AMAZING. From the time I wlaked in the door to the time that my computer was about, oh, I don't know---TWO HOURS? Cayou say AWESOME? I can. I felt comfortable. I felt heard. And seen. I felt welcome Not tolerated. WELCOME HIGHLY recommend.

Service for my MacBook Air was extremely professional and completed quickly. Bill was knowledgeable…read moreand helpful answering my questions. He was able to triple the amount of storage I had and he replaced my broken screen. Pricing was reasonable and saved me from having to replace the laptop. Very happy with Family PC. Highly recommend!

Needed my laptop fixed quick so I could be on a Zoom call for a job interview. Kevin (owner) was…read moreable to quickly diagnose the problem (within minutes) and ultimately fix my computer by changing the hard drive. Also was able to save my resume and other files off the old busted hard drive OVERNIGHT. I was very happy and extremely satisfied with the service. Thank you!

Kevin fixed my old computer. The hard drive went and he put in a new one and kept the old version…read moreof xp done i needed that for this application. He had whatever version of windows there was. Very fast and great guy.

I've been going to MegaHertz for years!…read more Bob was open and honest and now, so is Rick his successor. Prompt service, fair pricing! Does NOT try to over-sell!

Just picked up my wife's computer.... after a day with Megahertz.... works like a charm.... Richard…read moretook his TIME with me and we reivewed what I had to do to complete files.... was not rushed .... very knowledgeable and extremely helpful.... was very comfortable with process....... this was my second time with Megahertz.... and reasonable.....

They are my first stop when looking for computer parts & support…read more I buy computer parts from them and they have dug though the old parts bins to find what I need, when and other stores would ask why are you still running this machine. They repair systems and sell a wide selection reconditioned equipment.

The gentleman that helped me when I went in with a small issue was kind, friendly and very…read moreprofessional. I would go back there again for his help with my laptop.

N E Computer Techs is the best computer and electronics store in New England, and I'd claim,…read morenationwide. G**k Sq**d, or any other help desk, has nothing on N E Computer Techs. I first came in 10 years ago, where I was introduced to Kyle, the master engineer, and Kym, the master office manager. Kyle has provided top of the line service from our first encounter, and every time I have come in with an issue, whether it was a hardware or software issue, or I needed some accessories. Their service fees are extremely reasonable (less than anywhere else for better service, and less than they should be quite frankly), and you always know exactly what you're getting. Kyle has been an engineer for over 40 years, and he can give you the answer or solution to any problem you have with any electronics, and can fix practically anything. I've returned here dozens of times, for different issues with laptops, computers, external hard drives, videos, internet connection, phones, screens, passwords, and the list goes on. So I'm extremely confident in their ability to help you with absolutely any technological issue, whether you're a beginner or more advanced. Their motto is "Technological Superiority," which can be proven easily. Their office is very clean and orderly, there are no wires out of place, and they provide commercial printing services as well as selling laptops and many accessories. I'm grateful that they have been in Beverly, very convenient location, and I recommend them to anyone in New England. They do provide mobile services and will come to your home or business if the job requires. They are located downstairs now in the old RMV building, so although there is no store front, give them a call or stop by any time you have any questions or concerns. As I said in my first review, it still stands: "High-end customer service and very reasonable pricing. Business done right: with integrity, honesty, and easy-going help."

N E Computer Techs is the best computer service business on the North Shore. Kyle and Kym are…read morefriendly and easy to work with. They are more than willing to accommodate your needs. I found them to be very reliable and honest. Price was reasonable with super fast turn-around time. I wouldn't hesitate for one moment to use them again for all my computer and electronic needs. And they make house calls!

Paul's computer repair helped me replace my cracked MacBook Pro computer screen. The prices were…read morevery reasonable and significantly cheaper than Apple's services. Paul was able to order the part and have my laptop returned within a few days time. Another issue appeared and they were also able to resolve it for me. Paul kept up great communication and updated me when the part arrived and when my laptop was ready. I highly recommend utilizing Paul's shop for any computer issue. They get the job done and for a great price. Best computer repair shop on the North Shore! Thank you Paul and team!!

I paid him 362.00 upfront to put in 8 gigs of RAM and a power supply. It is 6 months later, he…read moretook my money and says he doesn't know where my computer is....I should have listened to my gut about him in the beginning He says he's retired and had a heart issue. He had about 15 computers in his office at 454 Lowell. I st in early Sept 2023 when i brought it in. Did he lose those too? I don't know what the thing is with this guy, but he should find a legitimate way of paying his bills I had to....Most people do. And we all have troubles. we aren't responsible for his.

WOW....Cannot believe the review from Dr. O....My daughter has done business with them for some…read moretime now and referred me to them last week. I called on a Sunday, left a message and they returned my call at 7am on Monday morning. I brought my laptop in on Monday as the LED was gone and my 8 year old laptop was running poorly. I also needed a new battery. He couldn't have been more accomodating and saved me lots of money by suggesting I forego the new battery as I always use it plugged in at my desk. He also had a used LED that he installed, cleaned and tuned up my laptop. It is now running like it used to and the cost was equivalent to a night out for dinner! Oh, and I had it back in less than 24 hours! I have been telling everyone I know about the amazing customer service, the quality of the workmanship and even more importantly, the honesty of the owner....he could have made a lot more money by telling me I would have to have a new screen and a new battery. If you need service, go to The Digital Docs...you will not be sorry! Thank you and you can expect more business from me!

The quality of repairs is excellent. He is very reasonably priced as well…read more When I spilled something on my laptop I had to buy a new one. He downloaded all my information for me !!

Big ups to these guys - who diagnosed my problem, and didn't even charge me a dime…read more I very much appreciate their honesty and advice.

I brought my 2 iPad to swap screen and the one with the good screen got broke on the process…read more.. didn't consider giving or offer a deal to get a new screen still charging same price. those tech just want to ripe your pocket, bad costumer service. Didn't care of broking my screen to charge 2 or not get it fix. Did not accomplish what was need it even when was told if you were not able to do it don't do it.