I was with the same propane company for 13 years. A few years ago they were bought out by an…read moreinternational company. After that I couldn't talk to anyone directly and this past winter they ran me out of propane 3 times and I was on automatic delivery as well as monitoring. I called Broco at 5:30 pm ( their office goes home at 5). At 5:30 I got a call back from Tom. The next morning I got set up and Ted came over and fixed everything. I also had contact with 3 others in the company that day. Broco is a local veteran owned company. They answer their phones and are ready to help. I am so pleased to be a customer of Broco, they are fantastic. After they placed the tanks and filled them my fill up was more than a dollar less per gallon than my old company. If I could rate them more than 5 I would. Bill Irwin

I would leave negative stars if I could. These people are con artists. My oil pump died last May,…read morethey claimed they replaced it with a brand new one, charged me 1500. In October when I tried using the heat, it would not come on. I tried finding a reset button but couldn't, that's when I noticed the "new" pump was covered in dust. I called them and they sent a tech, who showed me how to reset, it was the actual the flashing light you had to press and hold for 10 seconds to reset, my old pump had a clear button on the side. they charged me 350 more for the visit. The pump never worked properly. The entire winter it kept shutting off every few days, eventually getting worse until it was shutting off every day. I called them again, they claimed it was the controller that was malfunctioning but they never changed that, which was a lie, it was attached to the pump and totally different from my old one, which had the button on the side, I had to pay them 350 for a tech to show me how to reset this new controller. He claimed it was irrelevant since it should still be under warranty. 3 months later I got a bill for 850 for changing the controller. I called and explained and they said they would get back to me. They never did. Instead they paid my service bill with money I paid for oil delivery, then sent me a bill for the same amount for oil delivery. all oil deliveries were paid in full the day after delivery. It's a lie and scam to get me to pay for a junk pump. When I try and call they hang up on me.

John is really knowledgeable and efficient, fixed my 10 year old air conditioning system. Runs like…read morenew. Have used multiple companies in the past, SW is by far the best. they never pressure you to sell you other like the other company does.

Hired this company to do a tune up at my house through a special they were offering to the hundreds…read moreof homes in my community. What a mistake this was ! They came and "did their service" which clearly states many things they're doing but explicitly - check capacitor - check drain pump They come and leave and say all is good in the same day. About a week goes by we get this absolutely foul inhumane smell in the house. After hours of searching we find our drain pump to be not working and overflowing causing the smell some how. Next to our existing drain pump is a brand new in the box drain pump and a brand new electric meter. We call this company to ask why this was left here and why we weren't informed there was an issue. We're harshly told that there was no issue and that they didn't leave that pump there and that's not their meter and that since we have a backup pump to swap the pump ourselves as it's our problem The brand new pump wasn't ours it was left there by the tech they sent out to do the "work". We're now left with some ruined carpet and water damage mitigation rental equipment on our dime due to their mess up. Now let's fast forward another week where our AC stops working. We of course call another company to come since this company is incompetent and of course the issue is the run capacitor that they got paid to inspect completely full to the top with a mouse family. Along with the capacitor issue they said they're checking the wiring and half the wiring in the capacitor cubicle is deteriorated and the insulation is at the end of its life. Attached is the solicited special and the status of the things they got paid to work on a week after we paid them

Bryan came by to service the water heater (to replace the anode rod). Did a great job as always…read more It's nice to have a company that is always professional, on time, focused on doing a quality job, and willing to take the time to explain things and provide some helpful tips going forward. Consistently first class!

I've been using Ken and his team for several years after a referral from a friend. They have been…read moreprofessional, reasonable; informative, helpful, and have proven work. I recently decided to try replacing my very old sink disposal that was making a loud grinding noise. It was at least 30 years old so I wasn't surprised. The repair was surprisingly easy as I used the same brand to replace and the flange is the same after decades so I didn't need to do the hard work of interacting with the sink itself. When I pulled out the old unit, sure enough there was Ken's sticker on it from when he installed it for the prior owners of my home decades earlier! It was so old it didn't have an area code needed. Ken's team also told me about some repairs that could be safely deferred and done with the help of the local town when they did other repairs they are responsible for, which saved me about $1000. Tip: visit the Absolute website as there are usually coupons available to reduce the service charges.

They installed an entire system- Condenser, vents, air handlers in our condo in Boston, but now…read morerefuse to service. Have decided that they no longer want to drive that far. They will take your money , but will not support their work or equipment, if they feel that its inconvenient for them. Terrible Customer service

Needed a quote for a new AC. Betty-Jo came out and looked in the attic and recommended a heat…read morepump. Then after waiting a few weeks for a quote she called and said their Project Manager would not work in my attic, and we needed to create a utility room in a bedroom, which was ridiculous. Three other companies laughed at this, and one got my heat pump set up with ease. There was nothing wrong with my attic for your competitors, and my heat pump is running without issue. Thanks for nothing.

They denied service unless I signed a contract with them, no one time delivers, so if your a home…read morewith 3 daughters and have no hot water, they say "nope u need to sign a contract so we know you will use us again". This should be illegal!!!! Hey cubby how bad is your service that your service that you have to give costumers an ultimatum just for a delivery.. fn joke

I was in desperate need of a new heating system as mine died during the big snowstorm and frigid…read morecold. To make matters worse, my 94 year old mother was discharged from the hospital, after heart surgery, on the same day. They attempted to get the heat running and they did a great job. Two days later, they showed up with a new system and it took most of the day to install. Not wanting to leave my mother without heat during the frigid temps, they stopped and purchased 3 electric heaters for us to use. I highly recommend CUBBY.

I never do this: I received an oil delivery yesterday of 198.4 gallons of oil. The total 801.4…read moregallons, that comes to 4.04 per gallon which prompted me to check prices in my area. I went to newenglandoil.com and found that Stocker Fuel, on average is $.50 more per gallon. Please do your research.

My family's been with Stocker for over 20 years. Never have had a problem and have always come ASAP…read morewhen there has been a problem. Can't say enough good things about them.

I would highly recommend John and his company. Very responsive. His crew is polite , respectful and…read moreclean . They did work at my house in September of this year ; replaced a stainless steel flue for oil furnace with another one that had a difficult turn . Complicated job and cleaned up the bricks around my damper door and replaced damper door . His price was quite reasonable. Recently I called him , and that same day , his guys stopped by to look at my wood burning fireplace . I thought I had an issue but all was good . I am completely satisfied with John and will be hiring them in the future for all my chimney sweep or work needs .

Wow, what a great company. I called them in a panic because I discovered I had a defective flue…read morefrom my new oil furnace. John came right out and explained exactly what was wrong and how urgent it was to fix it. His crew was on site the next day and took care of everything. They put in a new stainless steel liner and connected it up directly to the furnace. The whole team was very professional and easy to work with. I recommend them highly.

I take care of the maintenance for 5 properties with over 500 units. Dry air installed during…read moreconstruction, and continues to maintain all of them. These guys are knowledgeable and proffesional and go above and beyond every time. As for the couple of bad reviews, just looks like good business to me! Thanks guys

We recently switched from oil heat to mini split ductless electric. We received three bids and Dry…read moreAir was by far the best. The estimate from Justin Tremblay was very professional and I was very impressed by his level of detail. He anticipates problems and offers solutions that we didn't think of. We initially waited to start the project for some federal tax rebates which have not been implemented in Massachusetts yet. Unfortunately before they could be implemented the heating system failed completely. Now it was getting cold and we really needed to do something quickly. Justin was amazing and put us at the top of the list as an emergency situation. He really came through for us. The men installed an entire system in 3 days. I can't sing their praises enough. Having no heat with two small children and freezing temperatures in late November is a scary situation.