very unhappy with this company. my propane was leaking. they came out and fixed the leak. 5 days later it was still leaking. they sent same guy back that did shoddy work to fix his bad workmanship. they wanted to charge me for him fixing his work. I spoke to their customer service, their billing, and manager in service. they all assured me I wouldn't be charged. well, what you know. they charged my credit card. scratching my head how all 3 people ignored not charging me, or were they hoping I wouldn't look at my credit card bill. read more

Today, I woke up with no heat. Everyone at Eastern was pleasant and helpful, and I had my heat back before noon. Otherwise, I'd only give them one star. The main point is that I'm on automatic propane delivery, and this is the third time I've run out. I've been trying to resolve this problem for three years to no avail. If you are on automatic delivery, you should never run out. Period. read more

I was told by your agent on Wednesday- my tank will be filled couple day. No fill sitting here in the cold . I told agent my tank was under 10 pounds. Your service is just brilliant . ??? Answering service told me it will be delivered on Monday on truck in the field . read more

The customer service I've received recently from Eastern has been awful. I've been a loyal customer for years and have been treated with no consideration whatsoever. I thought that Eastern prided itself on caring about its customers, but based on the other reviews I'm reading and my experience that is absolutely not the case. Very disappointing, I wish I had another option. read more

Not a fan, you can do better. They are charging me more than twice the national average because I don't use 700 gallons per year. They have multiple customers in my neighborhood so it's not like they are making a special trip. When I called to complain they were fairly dismissive and told me to go elsewhere. I've been a customer over 20 years. read more

I just contacted customer service at Eastern Propane and they have re-adjusted my bill down for me. Thankyou for your consideration Eastern Propane. read more

I had such excellent customer service that I wanted to write a review. Kinda surprised by the past reviews and it made me look twice that I am reviewing the same company. Eastern did everything to help me in a pinch and had everything lined up for an emergent delivery and inspection after smelling an odor. I have been a customer of Eastern for a little over a year and I find that the office staff as well as the delivery guys are super helpful and pleasant. read more

I am a landlord tenant did notpay the bill they took out the tank getting ready for new teanat they refused srevice told me to look for another company is this the kind of company we want in winchendon stay away tom g read more

I have been a customer for 30 years and have overall haven't had an issue until now. They were so kind when I first moved in to show me how to light my pilot lights, and the service people always gave me good advice about using my gas appliances, since I was new to using gas instead of electric. I always paid promptly and made sure that the path to the tanks was kept clear of snow and leaves, etc. Last year, we Installed a tankless hot water heater and took a long vacation in the winter, so we used less propane. Last fill up was in September and I just got a bill now for "rental" of the tanks because I did not purchase enough last year. 1. No warning about this It is NOT listed on every invoice like they claimed on the phone 2. They could have refilled in December and I probably would have made the minimum. After 30 years, this is the thanks I get for being a good customer. Very disappointed. read more

Terrible company. Our bill was $500+ in the dead of summer. When we called to see if they could send someone out to check our meters they said we must have the heat on and it couldn't be their meters. Even though the meters on our house were from 1986! We keep calling to get them to send someone to no avail and meanwhile the bill keeps going up $300-$500 every month even though we turned off the heat. Terrible company. Could not recommend them less. read more

Really high L.P. prices and fees. My church used Eastern as a supplier for L.P. gas for years. This winter I noticed we were being charged $5.34 per gallon, though the average price of L.P. gas in New England was around $3.69 per gallon. I talked with a service rep, who said we should be paying over $6 per gallon because our usage was low. I explained that we were a church which had been closed due to COVID and then had to remain closed for a few months because our furnace had to be replaced. Their service department replaced it last summer at a cost of over $4000. They didn't budge. They added a tank rental fee because we were below their minimum usage. When I talked to the customer service rep again, I told them that we were planning to switch suppliers. She told me there would be a tank removal fee of $100. We are switching to another local supplier which quoted us $3.89/gal. They have no tank removal fee and a tank rental fee is only charged if we use less than 1/2 a tank in the course of a year. I like the service department and think they do good work, but their prices and fees are ridiculous. read more

We ran out of propane on the Eve of Easter and contacted them after hours. They provided the best customer service I have received in a long time. The woman who answered the phone, was so helpful and pleasant and dispatched someone to our house to assist. The person who showed up came quickly was extremely professional and personable. A++ service. Thank you and happy Easter. read more

Do not purchase anything from this company. First of all they rip you off on the hours they state they were at your home. There prices are way higher then any other company. I've switched to IRVING. IRVING is awesome. They told me one price and when I called it was another 96.00 added. Never do business with these guys unless you want to waste your money. The service guys are very friendly and know what they are talking about. read more

Justin came to my house for a routine boiler/furnace servicing. He went above and beyond by checking my fireplace and showing me how to increase the flame height, set up the unit to run when the power goes out, etc. He is a great guy and a wonderful example of what customer service should be. He should be training all of the Eastern Propane service reps to show the how customer service should be handled. read more

Inherited Eastern with the house I purchased. Had no idea how propane works until company came to take the tank a year ago. Rather than being helpful setting up an account they said call the office. Tried that couldn't get through and forgot about it. Company never reached out to me, year later (today) they just take the tank and say call the office. I can't fathom why they wouldn't reach out and try to establish a customer and instead just send the guys out to take the tank. Maybe a better approach would be to send a salesman? I reached out to a competitor who was floored by this story. It's not the end of the world we just use gas for cooking but imagine if it was for heat? It's going to be in the teens tonight. Two weeks without gas is not fun but at least I have a supplier who seems to care now! read more

It has to be the worst company on this earth. I tried to get a pool heater vented and hooked up to my propane supply. They sent an idiot out in APRIL who didn't know a pipe from a bucket of water. He said he would have someone call to give me a price. That never happened. I called several times during the summer and heard the same line. The last call was he would be there tomorrow. He came and that was early July. Did we hear back? No! I finally called and asked why you wasted my time and your man hours and finally hung up. Now to spite me they have called it a day on me. The worst part is I have two accounts with them. One large account and another moderate account. Unfortunately, my wife arranged a prepayment plan for this winter. Don't bother with this very unusual company if you are looking for reliable service and propane deliveries. read more

Ben came today to hook up our firepit and pool water heater. He was very thorough, even checked the stove and helped us with the grill which was above and beyond what he was supposed to do for us today. We changed to Eastern recently and are Very happy with the customer service we've received so far from Eastern read more

If there were a 10 star rating I would give 10 to the customer service and Ben the gentleman that came to take care of my situation today. When I called the young lady was patient and sent someone out to me within a 1/2 hour. He was polite, taught me so many things about what was going on and why how to know when there's a problem and what steps to take. He even taught me how to read the meter so if customer service asks I will know how to do it. Gentleman and very professional. The whole crew very accommodating and professional (with a smile) read more

Robert Day did a good job and helped us secure the gas right before our holiday vacation and gave us a peaceful mind. Thanks, Robert.

01/02/19 In the 20 years that I have been using Eastern Propane, I have not been disappointed. Robert Day is the team member providing current service. He not only makes sure that the tank is filled but also answers any questions I have regarding my propane fireplace and stove top and checks to make sure they are working properly as necessary. read more

I received a refill of my Propane Tank today from Danny Bourque of Eastern Propane today. Danny was very Professional and polite as he introduced himself to me as my new Propane Delivery representative. Danny was very aware of my property and took extra care as he pulled the hose off the truck and into my yard and pool area. Danny made sure the hose did not rub against my fence or personal property in the area where the Propane Tank is located. I look forward to seeing Danny on my next Propane delivery from Eastern Propane. Thank you Easter Propane! read more

Ok yeah i'm on hold Live-Yelping to keep myself calm as I'm put on hold and hung up on again and again. I have no choice but to get these idiots to come unseal a tank that was full from the previous tenant. Must pre-pay the high rates for Propane before they'll even schedule an unseal - and I've been trying to get a warm body over to unseal for over a week after paying for 2 full tanks! They have my money so why would they rush for me? I can't cook anything or take a hot shower and its REALLY getting old. The people I've talked to over the phone seem competent enough but no accountability. I've waited on hold now for over an hour collectively between phone calls. This is not acceptable by any means of customer service but I'm reviewing not to trash the place or the people, but the management of this area's coverage. Its truly pitiful and once I've gone through the hassle of waiting on hold 3 times over 2 weeks - I get "Well i'll put you in for tomorrow but I can't promise it will happen..." I REALLY hope the district manager of this place is taking note. You are about to lose a TON of business. Idiots! read more

Eastern is a decent company, with superior Customer Service, Technicians and Drivers. Prices tend to be in line or better than most, but here's the kicker; If you leave Eastern, they CHARGE YOU to remove THEIR tanks. If the tanks weren't partially filled, I'd have let them rot rather than paying $100 to remove THEIR PROPERTY. Any chance they had of us ever returning was destroyed by this experience. read more

I had a new service connect. I'm only running a gas stove in the house. They install a 200lb tank, which sits in the middle of my yard because of code offset regulations and then they have the nerve to charge me a $100 tank rental because I don't use at least half the tank in one year. Being a newb to propane installation I called other propane dealers and not only do they not charge anything for tanks, but said I should be running like a tank that only holds like 30gallons of propane which I could locate much closer to the house. I guess Eastern's motto must be "anything for a buck". They could have easily said, "Yeah, you don't need a tank this big. Check with some local providers". Big rip off with the tank rental. read more

Thunder and lightening couldn't stop our competent and intrepid service person who efficiently and thoughtfully did the necessary inspection and testing of our propane system. He explained everything he needed to do and then carefully shared his findings. I would seek his services again although I hope they will not be necessary. read more

Owed $89 on my account. Had been in hospital, disabled Vet, only to find my gas turned off. For less than $100!!!!! While I know I was behind, coming home to this is friggin unreal. Then to be told there is a $90 reconnect fee!!!! I only owed $89!!!!!!! AND THEY WON'T BE OUT TILL MONDAY TO RECONNECT!!!!!!! Leaving me all weekend without a stove or ability to launder clothes. F U EASTERN!!!!!! read more

We bought a house with a 500 gallon tank in the yard. They will not come to fill it it with less than 250 gallons. Our last delivery was was 350 gallons which equals $1100. I don't have $1100 hanging around so we paid them a couple hundred a month. They sent me a disconnection letter and two days later capped my tank. I called them to ask why and they said it was capped due to non-payment. I explained that I had been paying them. They told me they would not remove the cap until the full balance of $700 was paid. Eastern does not care about their customers. They woo you with promises of efficiency, savings and great service. Truth is they are only looking to bleed your wallet. read more

Great service by Robert Day from Eastern. Showed up within the time frame promised and Filled our tank trouble free

Ben from eastern propane in Danvers came . Was not going to leave until my my water heater was working well . Gave me some valuable information . Was very knowledgeable and pleasant. My dog liked being near him and was very friendly to her . Thanks Ben for the work done in such a pleasant and professional way read more

very poor customer service, I waited 50 minutes on the line, I assigned a service and the worker did not come, again on the line for more than an hour, no one comes to the phone. I do not understand how these people work. read more

Literally the worst place I've ever had to deal with. Had them for heating and cooking gas for a little over a year and had to fight with them every single month about our bill. Now ending service with them we had a $150 credit and our last bill was $87 so they are sending a check to us for $62 and they still charged our account $87! They also charged us almost $300 in the middle of summer then didn't take money from us again for 4 months. They refuse to refund unless it's by check saying they only cut checks on Wednesdays so it'll take 3 weeks to get your money. They love to screw people over. So whoever is thinking about switching please think again it's the worst hassle and if you call customer service get ready to be put on hold for at least 20 minutes minimum. read more

We had Eastern Propane for cooking since 2017. Professional and timely delivery. Thanks to Robert Day for taking care of delivery on a weekend. read more

I had what was to be a simple install of a new gas stove for my tenants on a Friday . It is turning into a nightmare! The tech broke a part of the stove and did not have the part with him. The tech said that the part should be in stock and that he would come by the nest day, Saturday to fix it. I informed my tenants of this. On Friday at 3:30pm I received a message from Jack saying that they do not have the part and the earliest that they could fix the stove is Tuesday afternoon. I informed my Tenants of this. They suggested a few options to me. 1. Pay for our eating out 4 dinners,lunchs,breakfastes $440.00 2. They will withhold 4 days rent 3. They might move. I spoke to Cust. Service and informed her of this. CS said they spoke to the regional manager Don Howe and was told that Tuesday is the earliest they can fix the stove. I was informed that the service would be free. That conversation was recorded. The service call would of taken about 45 minuets or approx. less than $200. My tenants will be out of pocket approx. $440, Loss Rent No one seems to care but CS who kept apologizing to me. I felt bad for her. Do you think for one moment that a Manager of Eastern Propane or a Executive would go 4 days without cooking for their families? I THINK NOT read more

Just checked my 4.14 per gallon rate. I think that's about 1.20 dollars more than the average. They are not passing on the drop in propane prices to us. read more

Horrible customer service when we bought a house that had been serviced by them already. Sales associate was rude and tried to rope us into a ridiculous contract. THEN when they came to remove their tank when we declined their service they left a mess in my lawn with tire tracks and would not return our calls when we confronted them about the damage they did. STAY AWAY!!! read more

just want to give a thumbs up to eastern propane for excellent service both in the repair, and upkeep of the equipment in my home, and with the customer service over the phone. a special nod to norm who has been my service man for more years than i can remember. he is always a gentleman, and goes out of his way to see that the job is done to the highest standards. it was norm who suggested that i get the blue ribbon service plan that is certainly a plus to the service. i would happily recommend eastern propane to anyone, and am glad that i am a customer. read more

This is the worst company I have ever dealt with they have no respect for there customers and regard for human life they removed the tanks from a house that had 3 children under the age of 6 living in it in the middle of November!...which they use propane for heat and hot water!...I live on the other side of the duplex and we always paid them but when they decided to shut the neighbors off they took our tanks as well which were 70% for more than 250 gallons left in them and we didn't owe them a dime!...so they left us with out heat and hot water as well and all of this with no warning to us as well!...DO NOT USE Eastern Propane they have zero customer service and not disregard for human live and well being! read more

i have been an eastern customer for 15 years. i have been very happy with their service. this week i ran out of propane, my fault. i called and spoke with "tina" who was great. she set up a delivery time and explained that i need to change mt delivery times. today danny bourque came, as promised. filled the tank, shoveled a path to get to talk to me, and did a leak test. he was pleasant and went right to work. i was so happy to see the stove working.i am widowed and it is hard to manage the working of my house. danny was great, a model employee.. thank you to eastern and their great employees. i might add that this occurred during our recent 20 inch snow storm. read more

I inherited a tank in a home I just purchased and have been playing phone tag with them trying to set up an account, get pricing info, etc. While this is going on they come out and shut off the tank and disconnect it from the house. What a way to win a potential customer over! read more

Bought a house that had Eastern Propane....called them to establish service....they informed me based on my family size I would be paying a minimum amount each year for gas I didn't use.....hello....no one should pay for energy not used. So I told them I did not accept those terms, they said I had no choice....I replied, oh, yes I do, remove your tank. They said fine but of course did nothing. After a few weeks I called and was told they were waiting for me to set up an account...no account I replied, please remove your tank. Okay they said, we will remove it in 1 week on this specific date. You already know the ending to this story....the day came and went and their tank remains on my property. Called them again, this time they said they would take it out in several weeks....not good enough...told them to take it quickly. I have another vendor waiting. You think service is bad if you are a customer, imagine how bad the service is when you are trying NOT to be a customer. read more