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    Review Highlights - Broco Energy

    We have been using Broco Oil since we moved to Reading and signed up for their auto delivery service last year.

    Mentioned in 7 reviews

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    Addario's Plumbing, Heating, Cooling & Electrical Services

    Addario's Plumbing, Heating, Cooling & Electrical Services

    (150 reviews)

    Dave T. and Doug M. saved the day. I was without heat fo days waiting on a part that was uncertain…read moreif it was going to work or not. Dave and Doug, provided exceptional customer service and they were determined to fix the issue. I highly recommend them both.

    Avoid at all costs…read more We have had a terrible experience using Addarios and would strongly caution anyone considering them for HVAC work. We decided on Addarios installing a new heat pump to replace our failed AC (to go with an already existing furnace for heat in wintertime). Since the installation, we have had ongoing issues with the heat. How it went down: Addarios installed a heat pump and an accompanying new thermostat in summer 2025. To their credit, they moved quickly, finishing the job in about 9 hours. As soon as colder weather arrived in October 2025, the issues began. We realized our auxiliary heat (furnace) would not turn on despite the temperature moving past the pre-set threshold we had set, when the system was supposed to switch from heat pump to furnace. The furnace was fine before Addarios work. We asked them to fix it. We were told parts were needed, only to later be told the issue was "misdiagnosed" weeks later and didn't require additional parts. Fine. On a November visit, their technician supposedly fixed the issue, after which our furnace worked but the thermostat began to constantly shut off and reboot). At that point, I contacted the thermostat manufacturer. I was hoping perhaps a faulty thermostat was the issue. The manufacturer confirmed the issue was power-related and triggered when auxiliary heat engaged, the thermostat was fine. So we got another Addario's technician out who claimed the furnace transformer was "failing", that our warranty doesn't cover the furnace (fair enough), and it would be $600 to replace it. It did seem odd though, considering the furnace had worked without issue the previous winter. We were skeptical and declined any additional work until speaking with the Addarios office. But 30 minutes after the technician left, our heat had stopped working entirely. The thermostat would not power on and we had no heat (early December). This is where things started to go downhill fast. I immediately contacted Addarios and was told no one would come back unless we paid for additional work on the furnace, even though the heat had been working when they arrived and failed to turn on only after they left. It was if they thought we were lying to them for some reason. They had quite literally left us in the cold. We had no choice but to call another HVAC company for emergency service to get our heat back on. They found the issue immediately: A common wire had been left completely disconnected by the Addarios tech. Once reattached ($300 later), the thermostat and furnace turned on again, though was still experiencing the initial re-booting issue. They also tested the furnace transformer and confirmed it was working fine. I contacted a second HVAC tech (another $300) who attempted to switch us to the heat pump as our source of heat in the meantime. It did not turn on. He found out the wireless transmitter/receiver that Addarios had installed for the heat pump was faulty (he called the manufacturer to confirm this). He advised us to get our initial installers to directly wire the heat pump instead of relying on a seemingly unreliable wireless system. Since then I have been reaching out to Addarios for three weeks now to try to get this fixed with no response. My calls and emails go unanswered. All said, this has been one of the most frustrating and stressful service experiences I've ever had. A heat pump is a major investment and Addarios has unfortunately shown they cannot be trusted to install, support, or stand behind their work. Save yourself the headache and choose another company.

    Adam's Brand Appliance Repair - Viking Cooktop repair

    Adam's Brand Appliance Repair

    (22 reviews)

    Requested repair for my Samsung gas oven that wouldn't heat up. Adams Brand reached out quickly and…read morescheduled an appointment for less than 24 hours later. Nick showed up on time, was polite, efficient, knowledgeable and customer service oriented. Should the need arise I wouldn't hesitate to call them again and/or recommend them to family or friend.

    Had Adams attend to a dryer problem and was very disappointed with the value of service provided…read moreand also the service technician who was on the phone on a private call during the repair rather than focus on the job. The price point is too high. The initial diagnosis price $99 was supposed to be deducted from the actual price and that did not happen and was not reflected in the invoice as well. One the technician open the dryer you are left with no choice but to go with the repair. My issue was very minor with a squeaking dryer idler wheel and that was replaced and oiled, and I was charged almost $420. A dryer idler pulley which was $7 was priced at $120. Labor $250 to replace it and another $50 for cleaning the dryer. And the technician instead of doing his work was more intent on talking and distracting the situation. Only plus point was the prompt dispatch of the technician. Apart from that I would advise customers to check and ensure that your price is right and not get charged for simple replacements. I went by the great reviews and wanted to try Adams but the price point and lack of transparency and the technician left me with a bad customer experience and would make me think twice to call them.

    Broco Energy - homeappliancerepair - Updated May 2026

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