LIFESAVERS I went to the bathroom earlier and saw brown water in my tub. In the basement, water was leaking. I panicked because a snowstorm is happening. I called WD, and Steve was over in a few hours. The culprit: tree roots! Everything is fixed, and I'm thrilled to tell you I can finally pee again! read more

Junior was at my apartment today. And you should give him a raise. Professional, thorough, determined. Would not give up to a stubborn bolt or impossible to reach places. He is truly an asset to your company. He did not give up until he found the source of the clog. I will recommend your company. Him specifically to anyone who has a drain issue. Keep up the good work Junior. read more

Horrible service by horrible technicians. Called them over for annual septic tank inspection we had Mark come over. He told us that we needed to call a plumber to get "access". We called the the plumber and tried to explain but he could not understand. We asked Mark to explain the situation and he said he needed to leave and did not have time to talk to plumber. All we wanted was him to explain the situation to plumber so that we can fix it but he just drove away. Extremely disappointed. Will recommend every one to stay away. read more

Very responsive, service oriented. The technician was knowledgable and careful. Great customer service.

plumbers are lazy and back office women are not knowledgeable small town, worn out and not up with latest technology. younger more vibrant companies are ample read more

Dishonest Company. Unable to clear clogged drains except the ones you can clear yourself with a $5 bottle of Drano. Hired Wayne's drains on 2 November 2023 to clear a bathtub drain which was draining slowly. I was told, without any disclaimers, that there will be a flat fee of $195 to clear the drain. Technician Nick arrived at the apartment and I asked him about warranty information. He informed me that there is a thirty-day warranty, and before he leaves the work site, the bathtub will drain with no standing water if someone is taking a shower. Again, I was not informed of any ifs, buts or other disclaimers by the drain company representative (Nick, the technician). It turns out that the drain technician was unable to clear the drain. He claimed, without any proof, that a drain stopper cylinder was stuck in the drain so he will not be able to clear it and because of that there is no warranty. Wayne's Drains insisted on a full payment even though they were unable and unwilling to do the job. I am seeking a full refund since they were unable and unwilling to clear the drain, the job they had accepted without any disclaimers. If I have to go to Court, I will also be seeking triple damages because Wayne's Drains deceptive practices violated Massachusetts Consumer Protection Laws. read more

I used their services to check our pipes from the house to the town sewer. Neighbors have been having issues and we didnt want to be surprised by a backup. Wayne's sent someone with a camera on a long snake thing. They looked at our situation and recommended we replace our pipes within the next few years. That is so helpful to know. read more

I live in a apartment building and had back-flow from the kitchen drain into the sink (and my neighbors had back-flow into kitchen sink and laundry). My regular plumber recommended this company and I HAD to make an emergency call on a Sunday afternoon! They were very responsive and although my request got routed to three different on call plumbers, one finally showed up a couple of hours later. The guy cleared out the block in the main drain and rates were average / reasonable- $250 ish. The only issue was - when draining the back-flow water, the equipment used was makeshift (home depot bucket and some kind of wet vac lid), which sprayed sewage all over my kitchen counters. While the main work was done well, we had to spend hours sanitizing and mopping up the mess. read more

I scheduled for a service visit to check and see anything is clogged as my toilet are draining slow. The technicians came in time and looked through it. Nothing was clogged. It took them about 15 mins to complete the task from getting out of their vehicle till completion. They charged me 3 times saying that they looked on all 3 toilets. It was a hefty charge for the service. Good lessons learnt- please make sure if there is a charge for anything before starting. I had the same issue before and was only charged for the appointment for people coming and looking at it. Very shocking I paid $395 for 15 minutes. Wayne's could have been better on this. I would not recommend them to anyone. read more

Greg was at my house within an hour. The clog wasn't an easy one as he definitely had to work at it. The whole time he was friendly and professional. I thought the fee for his service was extremely reasonable and fair. I will definitely call Wayne'd Drains if I experience drain problems again. Thank You Greg! read more

So far so good, today I talked to someone at WD, and they are going to take care of my issue. I'm very hopeful at this point. The rating will be GREAT if all goes well! Kudos to the person taking care of this. read more

My house has a bathroom with an ejector pump that stopped working. Wayne's Drains technician said the pump needed to be replaced, estimated cost something like $1000-1500 depending on the pump I choose. I called my plumber for a second opinion, he said there was nothing wrong with the pump. He snaked the line and the pump started working again. So obviously Wayne's Drains lied about what was wrong. Billy at Wayne's Drains said he would reimburse me for the money I paid to Wayne's Drains if I show him a copy of the invoice from the plumber. I sent that to him. Had to follow up several times to find out where is my refund check. Then I finally received something in the mail and it turned out to be a copy of some invoice and not a refund check. I contacted Billy again and he said oh I will tell my accounting department and they will send a check today .... So far no check. Wayne's Drains used to be a reliable company but this time they lied to me and they have had the use of my hard earned money for something like three months now. Do not hire Wayne's Drains. I will update this review if I receive a refund. Update Sept 29 2031: it took 2 1/2 months, several phone calls and many emails and finally I received a reimbursement yesterday. You decide. read more

I can't say enough about Wayne's Drain.. We had an emergency and called for service.. We had someone here in approximately an hour..Our tech Gene was professional, knowledgeable and just a great person.. I highly recommend them.. i typically do not write reviews, but i felt it was necessary.. i hope you never need service, but if you do... Use Wayne's Drain read more

Thank you to Wayne's Drains (and Tom Paw) for their fast and professional service at night to clean out a clog leading to the main sewer line that was causing a backup in the laundry sink. Thanksgiving was saved due to Wayne's Drains, and I highly recommend! read more

Wayne's Drains did an amazing job diagnosing, explaining, and repairing a very old complex main stack in our old house. Wayne Junior!... what an amazing scientist, I must say - he expertly diagnosed, and found a very specific length of the stack, where there happened to be debris that had settled from the old cast-iron pipe before the new one was rejoined, which acted as a "claw" and creating a drag on the system. He collaborated with some of the town sewer engineers who were checking the street flow at the time -- he seems to know everyone and everything. I am so glad that I called him because he showed up with an amazing arsenal of all of the right tools and knowledge to get the job done. If you have any clogs, however complex, don't hesitate and be sure to call Wayne's Drains because they are the absolute best that I have seen in over 20 years. The service was prompt, and the price was reasonable! read more

Responsive , Accomodating , Fair Reasonable pricing , professional. All around trustworthy . No games lies or bait & switch tactics to upsell & drive your cost to thousands $ to increase their Profit . Honest & there to resolve issue at you'd best interest & cost read more

Reached out about just before 1pm on July 5. We had started getting water backing up into our basement shower. Received a quick reply from Jess that they could have someone here in an hour to snake the drain. Gene arrived before the hour was up. He proceeded to snake the sewer line as that appeared to be the source of the backup. After sometime, we ran the water in the shower and it backed up. Seemed whatever was in the sewer line, may have found it's way into the shower line. Gene snaked the shower drain. After a few minutes, we ran the shower again and presto. So far today, no backup. Gene was professional, friendly and thorough. He cleaned up any mess from the sloshing water. I would use Wayne's Drains again. read more

Wayne's Drains has given me excellent customer service the two times they have been at the house. The septic system is old and there was a somewhat unusual problem. Wayne's Drains carefully diagnosed the issue and found the problem. It was fixed in a reasonable amount of time and the expense was fair. The second time the tank was pumped. There was a question I had about the charge. Wayne's Drains looked at the issue immediately and it was resolved. read more

I just want to give a shout out to this company. I have used them in the past for normal maintenance of getting my systems pumped out. I have had the pleasure of dealing with Tommy M. each time my appointment was scheduled. He is such a nice guy to deal with. No matter how silly, small or crazy my questions were he had the answer. This company is reliable and on top of their game. I was scheduled an appointment mid afternoon, and I received a call that it changed to an earlier time. They keep their customers informed and up to date. A great company to do business with. read more

First of all great answering service on the weekend, Polite and kind. Then Greg called to see what the issue (Backed up Toilet) was and would be there in a hour. He came in reviewed what I had tried and then went to work. He had all the needed tools and was great at explaining what he was doing. At the end the the drain/plumbing was cleared of "stuff" and everything was a go. Great guy, polite and friendly, A++++ read more

Noticed after 5pm one day that our drains were slow to drain. Wayne's Drains was able to take care of it within 2 hours of my calling. Polite, knowledgeable plumber arrived and got to work. They might have arrived faster had I realized that sewage was coming up (it was, I noticed after I called) - i.e., when I called I said I did want to pay the premium for service that night, but I said it didn't seem like such an emergency that other customers needed to be bumped for me. The plumber who arrived had at least one call after us too - he left at 8pm - so clearly this is a company that truly is 24/7. The pricing was reasonable for this area. Don't be concerned that an answering service (live person) answers your call after hours - that's who I got when I called at 5:15pm. The plumbers clearly follow up quickly on their messages - we got a call back within about 15 minutes (and, again, I had told her it wasn't an emergency.) Highly recommend Wayne's Drains. I will for sure hire them again. read more

Over the past year I've had 2 different people try to fix my sewer pump tank to no avail!! I had been pumping it manually for the last year till I finally called Wayne. They came out the very next day and diagnosed a wrongly wired control box that had been caused by a previous technician!! Well they fix everything and gave me a very fair bill! Wayne's workers were TOP SHELF!!! I would give them 6 stars if I could! read more

Did a good job to clean my main drain pipeline. Quick response. The work was done in time.

This is the 2nd time I have used Wayne's service. We have used another company to drain our septic and now we will be calling Wayne instead! The other company never checked the cleanout to ensure everything was working properly. Hours later we tried to flush the toilet and nothing happened. Very frustrating. Both times they showed up at my house within hours of calling! Reasonable and fair price...I thought we were going to get handed an ugly bill instead it was close to what I expected. 2 very pleasant service techs came to the house and made us feel at ease that the problem will be fixed quicklly. Will definitely employ their service again. read more

We called this morning with a drain problem and Wayne's crew was here within 90 minutes. Extremely professional and courteous, masked and gloved with Covid-19 in mind, and they did the job in no time at all. We're very pleased and recommend them without hesitation. read more

Highly recommend! Our main line was backed up- we initially had John's Drains come out but the guy didn't feel comfortable tackling the project due to an old house/pipes/need to remove black water from an old mop sink. I called around & got either high quotes &/or people who were confused about what was needed before calling these guys. Wayne's Drains sent Eric over- he was here within 30 minutes of my call, was professional, personable, explained what needed to be done, gave advice on next steps, kept everything as clean/contained as possible & was up for quite the challenge while remaining positive. He got everything running back to normal for a very reasonable fee! read more

I had my downstairs toilet back up this morning. I called my plumber and he gave me the name of a couple of companies to call. The first one I called said they could come in the morning, then I called Wayne's Drains and they said it could possibly be about an hour but would be as fast as they could. Ten minutes later I got a call that they were on their way. Tom M. was the person that did the job. He was very professional, explained everything he did, and took care of my problem without leaving me a mess. I would certainly call Wayne's Drains again and recommend them to anyone looking for this kind of service. read more

I highly recommend Wayne's Drains for your sewer draining or cleaning. They promptly answered my call and had someone ready for dispatch within the hour. After the tech cleaned my main drain to the street, removing roots that were invading the drain, they used their camera to show me the results. The tech Steve was outstanding taking the time to explain to me what he was doing while cleaning out the drain as well as while he used his camera taking a video of the cleaned drain. Best part was he took special care to cleanup after he was finished. Great job!!! read more

Took a Sunday morning shower in my basement bathroom, sewage started backing up, not a good way to start a Sunday. Called the town DPW, they jet rodded the street sewer line and told me it was a house/service line issue. Suggested I call Wayne's Drains. The tech showed up in a reasonable amount of time. Asked me the last time the cast iron clean out cap was off, I replied about ten years, he replied with 'oh'. Showed him where the clean out was, he went back outside to his truck, I went outside to work on my motorcycle, he went back in to the basement. When I joined him he was pounding on the clean out cap with a 5lb hammer and large mason chisel. 'Hey, whoa, what are you doing? Did you even try to use a wrench to turn it off', I said, 'No', he replied, 'they never come off', he said. 'Really, you didn't even try?', I said. He not only broke the cast iron cap but he broke the fitting it threaded into. It was a paper clog in the service and he was able to clear it with a power rooter in about 5 minutes. The cherry on top of this hack job was then he pounded a new cast iron cap in place (destroying it) and completely destroying the threaded fitting - oh, that will be $50 for a new cap btw. Total cost $250 for about $250 worth of damage to my plumbing - a Sunday special from Wayne's Drains. Emailed the company and got an email and call from the owners wife, she left a voicemail. I was never able to speak to her on the phone but I left a voicemail. Yes, I'd like someone to come out and repair the damage your tech caused to my plumbing. Never heard back. Take a look at the filtered reviews, more then one mention the same type of treatment. I highly suggest you find someone else for your clogged sewer remediation needs. read more

Called on a Saturday for a plumber b/c my dishwasher filled up with dish soap from the garbage disposal (as I was working the sink at the same time). The nice man who called me back stated that it's most likely that my dishwasher and my garbage disposal have a partial connection into the same drain (or something to that effect) and basically, I cannot run both at the same time and he should not come out and waste my money. Nice people! read more

Very professional crew that came to my house. They were able to diagnose the issue and have everything resolved within a few hours.

After a rough start with the communication over the phone... the guys who showed up and performed the pumping were awesome! Personable and service with a smile even during the heat wave. Definitely improved the experience. Quick and clean operation. read more

My neighbor here in Hopkinton was having trouble with her toilets flushing and draining, she was referred to Wayne's Drains by her plumber and they came out and through systematic testing and deducing, they were able to determine that the problem was the outflow pipe into the Septic Tank was partially blocked. They were prompt, efficient, and knowledgable....Patrick was an exceptional technician and was not only highly skilled but very easy to deal with and incredibly helpful. I would recommend Wayne's Drains for any of your Septic/Sewer problems! read more

NEVER EVER!!! I called on behalf of a church that has two schools operating during the week. They set an appointment for 2 p.m. today and were a no show. I finally called them because they didn't contact me. They called me back and I had the rudest experience. He told me that they had heard the toilet was clogged for a few days. I told him yes, since Sunday services. He colorfully said that we could wait until next week. I told him that we had two schools in here with children, and that the city will not allow us to not have toilets functioning. He basically told me where I could go. I would NEVER recommend this company to anyone. read more

Wayne's Drains has always been great when I need them. Emailed on Sunday night because my washing machine hose backed up (Monday was a holiday). Someone came out early afternoon on Monday to fix the issue. The technician fixed the problem, cleaned up, then explained what he had done. He wrote it all on the invoice, circled the 30 day guarantee and their phone number in case I had any questions. Always great! I would highly recommend them. read more

We had a main drain backup and called them. In one hour Gary showed up and fixed it. Fast affordable and the next plumbers we call when needed. read more

They have been doing our septic service since 2010 and have been great. Punctual.with appointments and driver is always respectful of our driveway and lawn. We did have a pipe issue over a weekend, and they got to us pretty quick and fixed the leak. The operator on the phone is friendly and helpful. read more

Steve came out and confirmed my suspicion that roots were blocking main drain. Snaked it out and was done in what felt like no time. Did a nice job of making sure to minimize any water in the basement when he removed the clean out. Very professional and personable. I highly recommend them. read more

Two nice and knowledgeable men serviced my septic today. They were sweet and sincere. I give them a 5 star rating! Thank you gentlemen!

We had a funny smell coming from the room next to our bathroom, so we called and they sent someone out the next morning. PJ was right on time and incredibly nice. He explained everything to us, gave us our options, and in the end solved our problem. He was in and out within an hour, but we didn't mind, he was great to talk to! We highly recommend this company, and PJ! read more