I like this company! When you call their office, you always…read moreget thru very quickly to a live person. The people at the office (such as Tara) are always friendly and helpful. We have both gas and oil accounts with them. The pricing is good, and they have good prebuy options. Our fuel deliveries have been dependable. We have a service contract with them for repairs and cleanings. We've found that they are very good about making sure our furnace is in top shape. I like that the technician they send to our house is always the same guy. You get to know him, and he gets to know you and your heating equipment. We've had accounts with many other oil/gas companies over the years, and we found that this company is one of the best. They've treated us well, and that's why we'll continue to stick with them.

very unhappy with this company. my propane was leaking. they came out and fixed the leak. 5 days…read morelater it was still leaking. they sent same guy back that did shoddy work to fix his bad workmanship. they wanted to charge me for him fixing his work. I spoke to their customer service, their billing, and manager in service. they all assured me I wouldn't be charged. well, what you know. they charged my credit card. scratching my head how all 3 people ignored not charging me, or were they hoping I wouldn't look at my credit card bill.

Terrible. I have been a customer for years, both oil and propane. The service used to be good but…read morenow it's just horrible. I haven't needed the oil much for a while due to alternative source of heating but still use it sometimes so the tank is almost full. Tried to turn it on but the furnace wouldn't work. Called Holden to ask someone to come out to fix it but was refused service. Because we haven't ordered oil for more than a year. Mind you the last delivery was from them. Well, maybe I would need some if my furnace would turn on and burn it. Plus, I am still a customer since we still get propane delivered. That is how customer loyalty is treated by this company, highly recommend staying away, they will ignore you in time of need. Exploring other options.

If I could give them 0 stars I would. They were great before Superior bought them. We're on…read moreautomatic delivery but we always have to call them to get off their butts and deliver when we need it. Customer service is not great either. They always tell us delivery will be three to four days after we need it.

I have been using this service for the past 4 years. I've had zero complaints. Yesterday on…read more08/21/2026 at 2:00 PM on Goulds Way, I've had one of the worst experiences with this company. I had to leave for work while he was filling next door, and since my driveway is narrow, I was blocked in. I politely asked the man to please move his truck so I can back out. He immediately started shouting slurs at me and told me to wait. I was shocked, and sat there in my car baffled by the treatment. After he slammed his fist onto the truck and shouted, "happy now?" As he got into his truck and edged it closer so it wasn't blocking the driveway. I immediately called customer service and cancelled any service in the future with Midway, and my neighbors who heard the incident across the street will be doing the same thing. If I see this company on my driveway again, I will be contacting law enforcement and filing a restraining order.

I had just gotten home from the hospital & called to make sure I had enough oil. My driver went…read moreabove & beyond to make sure my tank was full. With winter being as it's been, never so scared to be cold with an empty tank. I know Midway has me covered. Switched to Midway from another company who can not compare customer service wise. So glad I made the decision to change.

The thing that separates Simards from other delivery companies in my experience is that they put…read moreextra care into customer relationships. They will provide guidance on the state of your oil tank, for example. They are friendly, and timely with service. Highly recommend.

I have been using Simard for just about a year now and have had nothing but good reliable service…read more Everyone is so kind, they are always super quick filling up and it is always easy to call up and set up my next fill. They take cash, check, and card.

I had some service problems with my furnace; however, I found the service manager very…read moreaccommodating in solving the issues. They stand behind their reputation and corrected the issues. With the purchase of a new oil fired hot water heater, the office staff worked with me to set up payments. I wasn't billed for the installation until everything was fine tuned.

Not trust worthy , have delivery truck come to house when not ordered and try and say we were on…read moreauto fill up, I'm no

Friendly service. Low prices. Open Sat, Sun and public holiday Mondays - what more could you ask…read morefor? I left the $3 change on a $20 in thanks for their service, and convenience! (Note closed on regular Mondays and Tuesdays)

Convenient location for propane refill and much less than box store propane. Located outside in the…read moreparking lot by the giant propane tank.

Great place for help/advice on problems with propane tanks as well as getting a refill of propane…read morefor a reasonable price. I have a new tank, 1/2 full that wouldn't light my gas grille. I called them and they helped me on the phone with ideas on how to unstick the valve. I've also had 2 tanks filled there. They are fast, efficient, helpful and reasonably priced. They will even take the tank out of your vehicle, fill it and replace it in your vehicle. Only caveat that I can figure is that they are cash only (didn't see any evidence that they took credit cards).

I just came from getting my propane tank filled here. These folks are really nice. They know how…read morehow to run a friendly business. The tank feels a bit heavier than what I usually get from the other place I used to go to. More propane and $2 cheaper. Five stars!!!

I can not say enough good things and high recommendations for Pilgrim Propane! We accidentally…read moreleft the gas grill on causing to use the full tank of propane! The company came right out to assess and got me up and running right away. It's a small family run business that is very customer service oriented. Whatever your needs are for propane gas or service please consider them if you are thinking about finding a new company! One happy customer! Rose

I have been so impressed by the professional service this company provides. There workers show up…read morein uniform with a well appointed truck. They follow through with inspections. Yesterday I called to have the tank refilled thinking I would be on a waiting list due to the Fourth of July holiday. I could n't believe it was delivered today. Excellent customer service.