I like this company! When you call their office, you always…read moreget thru very quickly to a live person. The people at the office (such as Tara) are always friendly and helpful. We have both gas and oil accounts with them. The pricing is good, and they have good prebuy options. Our fuel deliveries have been dependable. We have a service contract with them for repairs and cleanings. We've found that they are very good about making sure our furnace is in top shape. I like that the technician they send to our house is always the same guy. You get to know him, and he gets to know you and your heating equipment. We've had accounts with many other oil/gas companies over the years, and we found that this company is one of the best. They've treated us well, and that's why we'll continue to stick with them.

very unhappy with this company. my propane was leaking. they came out and fixed the leak. 5 days…read morelater it was still leaking. they sent same guy back that did shoddy work to fix his bad workmanship. they wanted to charge me for him fixing his work. I spoke to their customer service, their billing, and manager in service. they all assured me I wouldn't be charged. well, what you know. they charged my credit card. scratching my head how all 3 people ignored not charging me, or were they hoping I wouldn't look at my credit card bill.

We have been customers at their Goffstown NH location since they bought out Putnam Fuel, it's been…read moreover 25 years we have used that company. Fast forward to today when they refused us when I called to schedule a maintenance appointment. What kind of company after 20 plus years being a loyal customer says they will no longer provide service to my boiler because I don't buy oil from them. Stupid move Haffner's. The customer service rep said they have had this policy for over 3 years, funny you guys had no problem servicing our boiler those 3 years till today. If I get my car fixed at a local garage they don't force me to buy their gas...

Haffner's will leave you in the cold. They promised a delivery they never made when we ran out of…read moreoil because of a broken gauge. Truly evil stuff.

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

The best of the best!…read more The Devaney family is just great as are the people working for them! Mr. James Devaney is one of a kind - one of the nicest people in the world. Bob, the manager is exceptionally kind and professional. Overall, Wonderful company.

Update to review 11/15/25. After posting this review, General Manager Bob Duffy contacted…read moreme and agreed to refund $450 of the $648.78 charge, bringing my cost to $198.78. While I wish this resolution had been offered during my initial conversations with staff rather than only after public complaints, I appreciate that management ultimately made this right. I have moved to another heating provider and won't be returning, but I acknowledge they did eventually resolve the billing dispute.

After 15 years as a loyal customer with Ciardelli Fuel Company, I've sadly switched providers due…read moreto recent issues. For years, I paid around $4.79/gallon for propane with no problems. Then I saw Dead River advertising $2.39/gallon. When I called Matt about matching a better rate, he initially offered $3.79, and only matched Dead River's price after I said I was leaving. The final straw was a boiler service call: The tech replaced a thermocouple, but the issue persisted. Turns out, one of our two tanks (which they've filled for years) was empty--they forgot to fill the main house tank. We were without heat and hot water during a big family gathering from out of town. As a 'will-call' customer, I was told emergency delivery would cost extra, though they provided 100 gallons as a 'courtesy.' Worst part: The thermocouple wasn't faulty; the problem was the empty tank. Yet they still charged the full service fee for diagnosing their own delivery mistake. I've switched to Dead River (along with several friends and even some Ciardelli employees I've heard from). It's disappointing--wanted to support a local, family-owned business, but I felt treated more like a profit source than a valued long-term customer. Matt & Andrew: Please do better for your loyal clients and staff.

We plan on changing our propane company-- found many companies charging much less than Ciardelli !…read moreContacted Ciardelli about them removing tanks and refunding for the fuel we have paid for. THEY stated that they DO NOT refund for the propane in the tanks (never told that nor signed ). We have approximately 185 gallons in the 2 tanks ($650 worth). "run it out/ use it up" was their comment -- that probably won't happen until December, SO that means that we can't pick a plan to save money with the new company !! (other companies will pay back !) (We were put on contract with them by our contractor. not given a choice). SHOP around -- check the Better Business Bureau.

Tropical Storm Isaias brought tree limbs down on my high voltage wire creating a single home power…read moreoutage near the end of Eversource's service area in Southern New Hampshire on Tuesday. I would be one of the last homes restored as we were a single home outage and we are literally near the end of Eversource's service area. Thursday morning at 6:00 AM I put a web request for propane into Haffner's web site indicating our propane fuel level and a remark indicating we were still on our whole house generator. I expected delivery on Friday or Monday according to Haffner's normal summer time propane delivery schedule. Haffner's WOWED me by delivering propane Thursday morning around 7:00 AM. GREAT JOB!

I've been a customer for many years. They installed a new Roth oil tank. They set up a system of…read moremake-up air for my furnace and installed an insulated furnace pipe that was required by code due to nearby combustibles. They have delivered me oil and serviced my furnace for years. I like to have my furnace serviced just before the winter. I have some anxiety about the system in general, though mine is only about 10yrs old. My dishwasher can't kill me. But the furnace and its carbon monoxide can. Getting it checked yearly before winter gives me peace of mind. Sadly, though service has generally been good, I was confronted with a situation that was incredibly disappointing. I had burner service/cleaning scheduled. I saw the man pull in and went outside and greeted him in a friendly way. He immediately started grumbling about my request for service so soon from my last service. It seemed he was irritated that I would want service so soon from my last cleaning. I explained that I like once-yearly service before winter; and the reason I was having it done in under 12 months was because of late scheduling the prior year; the prior year when I called for pre-winter service was busy for Haffners so I had to wait months, to February. I went on to explain that I wanted to get back on a pre-winter schedule but the Haffners employee continued to grumble and said with disdain that if I wanted service so early from the last 'we will take your money.' It was very disappointing to be spoken to like that. I said ok, you can go then, and I walked in my house. I called later and spoke to the manager Tony. Tony said that the man is well liked by customers and gets a lot of complements. Maybe so, but the morning he visited me was terrible. Tony didn't seem much interested and I sensed no exuberance in his concern for me. I expected more. He did inform me that based on my oil usage I could go as long as 2 years without service. I thanked him for that. I told Tony that his employee may have wanted to convey that kind of message to me. But the manner in which he did it was full of disdain. Too bad because they have a great business, do great work, and most people there have been wonderful. Maybe some there need a refresher in how to talk to customers.