Can't say enough about John's. They installed my furnace a few years back. It was an exceptional experience. I have used them for years for their oil auto delivery and service plan. The entire team is super responsive and handles everything. I highly recommend them. read more

Have used John's Oil for 24 years. They always come right away if I have a problem with my burner. Highly recommend them.

Be aware, if you purchase a service contract they will not always show up. We had a tenant call for service due to lack of hot water at 9pm. Service man refused to provide services. As a landlord this put me in a difficult situation and had to resolve the issue. Seeking refund on prepaid service contract. read more

Most repair men aren't properly trained for the calls they are being sent out for. They can't even provide feedback. Their carelessness has cost me tremendously. Something that could have been easily avoided. read more

I have been with John's Oil for 9 years. I've never had a problem with them. I've only needed then one time in an urgent situation, and they responded immediately. read more

The owner agreed to sell me an oil tank. The following Monday he sent a contract $1000 higher. I called. He complained about the phone call. Then he said he wasn't interested in the job. The reason. He wanted more lucrative business. A nice family oil company? read more

I was a customer of John's Oil for over 7 years, but never again. On January 27th, I scheduled a service call with them for my furnace which had stopped working. Their technician said the furnace was broken and needed to be replaced, and quoted me $10,000. I got a second opinion, and the second technician found a disconnected wire and quickly reconnected it. He extensively checked and tested the unit, and conducted CO2 testing around the house. I contacted John's Oil to discuss the incorrect diagnosis. I spoke to John, the owner, who didn't let me get a single full sentence in. He called me a liar, and said I had the furnace illegally patched, told me (verbatim) to go fuck myself and that he hopes I die in my sleep of carbon monoxide poisoning. He then hung up on me. I called back, and he screamed at the top of his lungs the entire time so I hung up. This man would rather wish me dead than acknowledge an error made by his company. Needless to say, I'm never giving them a single penny of my money ever again. read more

John's Oil Owner, John Walsh, sets the precedence for the business with rude customer service, including his niece who answers the phone. It does not matter if you are a long term 25 year customer or not, as they do not have good customer service skills & treat customers disrespectfully. Their technician mis-diagnosed my oil heating system & they would not take responsibility---and left me in the frigid temps without heat for 2 weeks After contacting another Oil Heating company, they diagnosed my heating system immediately & accurately. They have gained a long term customer, I would NOT recommend John's Oil to anyone, unless you want unnecessary abusive, disrespectful treatment & poor customer service. read more

Need oil and been getting it here for 3 yrs, I need it today and they have a minimum which would cost me 500$ won't come out for and less then that, very sad when you need it and they won't provide read more

John's Oil to the rescue! When my oil burner was not working they immediately sent someone over to fix it and I was not even a customer at that point. Their pricing is incredible for service as I shopped around and John's could not be beat. I am great full they were able to fix my problem. Needless to say I am a customer now - Oil delivery is also the best. Best prices around! read more

The Delivery Customer Services oil name Patrickd is a nasty and rude person. You don't need to be rude for answer questions. Consumers be aware of this mistreat ugly Customer services oil Company. The delivery how came today is not polite, rude and probable a psicopata. read more

Courteous. Reliable. Awesome company. Good prices. Fast and efficient. Thanks Josh. I recommend this company.

Been a customer for a long time, and John's has always responded quickly and dependably to our needs, whether it is a burner service or an oil delivery. Great people and can't think of a better place to get your oil! read more

John's Oil has been my go to oil company for many years. The service department has been exceptional as well when my boiler need to be replaced John's Oil was right there to get the job done. If you want a great and reliable company look no further then John's Oil read more

This place is beyond unprofessional. The man (owner) answering the phone is so rude to people. I would never give this place my business again. read more

New to the area, and needed oil for my furnace. My home was ice cold, so I slept at a family members home. Was not given a delivery time or courtesy call, so John's Oil told me tough luck, they wouldn't be helping me restart my oil. Called them twice to let them know I'd be home in 5 minutes, was hung up on. Finally reached them and was charged $140 for them to drive back down the street to restart my furnace. This company is poorly run, unprofessional, and should not exist. read more

I've had John's Oil delivering my oil and performing my clean outs for 2 years. their pricing is good; I get a discount for auto payments, their technicians are informative, fast and always clean up! read more

I hate they my FORCE you to be their customer. Just want a price, maybe a consult or service. Nope, you have to buy oil first. Like why would I spend $150-$200 on oil, JUST to spend $180 to get you to come and LOOK at my unit and then give me a price?? They've lost me as a customer. Hell I need my unit fixed a good $1,500++ and they just lost that, plus me being an oil customer if their prices were best. ‍ No loss on my part though. read more

We were customers with John's oil for many years. We never had a problem. We received service from them last year for oil burner. But sometime last year we were shopping for the cheapest oil as we have a budget to go to like anybody else.. then are heating system wasn't working so since John's oil clean the service out last year, we call them. Then for the big surprise sorry you haven't got oil for over a year we're not coming down your house, in a very sarcastic an angry tone plus he rudely hung up on us we couldn't believe this because we shopped for a lower price that fit our budget They had the audacity not to come down when we had no heat because of that. John's oil show their true colors. What type of company they have I will contact Better Business Bureau to see if that's legal they can discriminate people because they don't get oil for a period of time from them.What does that have to do with servicing our heater which they did last year. read more

We have used John's Oil for several years now and have never regretted it. Their delivery service is always timely and recently they took measures to install a fuel gauge, free of charge, which alerts them if our tank is running low. This has been great peace of mind for us. Their technicians who work on our furnace are extremely friendly and considerate when entering our home. John's Oil is a great family run business and we have recommended them to our family and friends who have been pleasantly surprised by their excellent service and low prices! read more

I can't say enough good things about John's oil. The employees were kind and professional and got back to me in a timely manner with information that I had requested read more

Incredibly rude and totally unprofessional!! When we called for information, they told us that because we were only calling for information and wouldn't commit to giving them all of our future business that we "were not worth even adding to the system." And they hung up! I would suggest if you want a kind and professional oil company, look elsewhere! read more

been with johns oil over 50 years. Last couple years gone to shit. NO longer cares for his long time customers. He's rude, he lies and takes your money with no backing up his products. Left me in below zero weather for 3 days without heat yet charged for emergency repair? Then did the repair and it latest a week! wouldnt return calls or emails or BBB! I recommend you RUN the other way! DO NOT USE JOHNS OIL!!!!! read more

Polite, professional and skilled service people. We had a minor emergency a few years ago and they were SPECTACULAR! Local company happy to give them the business. read more

I have had another oil company in the past. I won't say the name of it, but they were very pushy and rude and were not professional at all. Since I've been with John's Oil, the lady who answers the phone is very professional and pleasant to talk to. They are not pushy at all. They'll quote you the prices over the phone letting you know how much they deliver and the cost. Their prices are reasonable and if I can't afford a whole tank at the time, they'll deliver the minimum. There is a fee for the minimum, but that's not unusual anywhere when you order the minimum amount. They deliver when they say they'll deliver. If they can't get it to you that day, they'll tell you. I'm very happy with their service. Deidra Bailey read more

We've used John's Oil for years and we are always very happy with the service we receive. Anytime we have ever had an issue they have been so quick to assess and resolve it. Great family-run business with competitive prices. Cannot recommend highly enough! read more

I used another local and respected company (Powers Fuel) for years. Then Kenny the owner up and sold his business to Fawcett Fuel. I wished Kenny all the best and hoped for the best with Fawcett. The first time I needed an oil delivery, Fawcett rudely told me I'd have to wait 3 days. Didn't matter that I was an existing customer of the company they bought, but it is what it is and I never called them back again. That was 2 years ago. I did some research and on the recommendation of a friend, I switched to John's Oil. Their prices are among the lowest at any given time and their service has been great. The woman who answers the phone is a little robotic, but she hasn't been rude to me. The guy is a little more friendlier, but as long as they do what they say and come when they promise, I can't complain. My oil furnace broke down this morning. It got down to 40 degrees inside and was about 6 outside. I called them at 8:00am and explained what was going on. By 10:00am they had a service man at my door and by 11:00am my heat was up and running. THAT's service and until that changes, John's Oil is my company of choice. 4 stars only because I get hit with an extra $20 charge if I get less than 100 gallons, which I sometimes have to do. I only have a small tank 137 gallon tank and don't want to let it get too low on the off chance they can't get out, so sometimes I only get 50 gallons and when cash is low, it's a nice option to have too. Other companies won't come out for less than a 100 gallon delivery. read more

John's oil has been my go to oil company since I moved to Peabody! I've always received my oil the next day. Love their new online order system; makes ordering oil and paying easy and convenient! The delivery guy is also cute so that's a plus! read more

The secretary at the office is so rude. It seem like she hates her job or something. She doesn't even greet the customers when they walk in. read more

John's Oil is great. When we first moved to the area, we went through a couple companies that were unable to keep our furnace working & gouged us in the process. We finally called John's on a referral, and they came out multiple times until it was working properly and charged very fairly. We have been using them ever since to service our furnace and they have been great- their prices are reasonable, their techs seem to really care about what they are doing, and they are extremely reliable. We also use them for oil delivery- same story here- easy to work with, fair prices, reliable. Would highly recommend. read more

Rude, Rude, Rude Customer service is very rude. Person I spoke to called me a bitch simply because I was explaining how they did not deliver the full 100 gallons I asked for and then on top of that made a error in giving me the correct change back and I got called a bitch and the representative hung up on me, I called back to speak to a manager and she said there's nothing she can do , but you are a manager ? We've been ordering oil from this place since we moved to Lynn ten years ago, it's a shame . read more

I paid on 2 separate occasions to have my fernace restarted. On both occasions, they weren't able to do it and refused to issue a refund!!!

Lowest price for fuel in the area! Ownership just changed hands!

We had been using another company but they sold out to another company that we we're not happy with last year( our costs went up almost $1000 for last winter) So I asked around and everyone who uses John's gave them high marks. Called on Sat. and set up delivery for next day. The delivery was on time, and the service was great and friendly. Price was the best around, 35cents less then our old company. read more

Best oil company around, great price on oil and the service department is the best around. My parents have been customers forever and never had any issues. I recommend them to everyone. read more

Let me start off by saying ....I was a costumer of about 4 years up until last week when I placed my order for oil ( there are 2 oil pipes both marked ) not only marked but mine had a johns oil band around it seeing I was their customer.......there was strict instructions on the pipe number and where to place my receipt ( usually it would be placed in my neighbors mailbox and I would never see it ) so that being said the driver put the oil in the wrong tank! OK mistakes happen I get that but when I called to let them know I was told my gage must be broken. I told the person on the phone that it was not she put me on hold then came back and said yes he did put it in the wrong tank and that it's not a big deal they can just drain my neighbors tank and put it into mine. This is where the problem started our separate oil tanks are in our own separate garages to which his is completely filled & my neighbor was out of town for a week, I did let him know of the problem and he said he was going to call them, so a day goes by & still no oil so I call them back and ask "do i have to wait for my oil till they get the oil back from my neighbor ? I already paid for it l was low on oil as well and yes it was during the cold cold weather. Her response on the phone to me was well we are waiting for your neighbor to call them back & that they gave him a really good deal on oil the price was 299 per gallon the deal was 40 off , again i said so am I supposed to wait!! That's when she got real nasty screaming at me like it's my fault I reminded her that its not my fault or even my neighbors fault but of her incompetent driver, well that's when she said " fine I'll make my driver pay for it is that what you want " keep in mind she wasn't talking she was SCREAMING at me with this then says she'll have them deliver to me "MY LAST...SHE'S NEVER DELIVERING TO AGAIN"IM happy to say I got a much better deal @270 per gallon from Perley Burrill read more

I'm not sure if it was a miscommunication or what!! But we called for inspection service and i was told that i will be charged 95$ at least if any labor job come up, someone show up to the house and he didn't fix anything since everything was working properly and i was charged 237$ from my credit card!!!! When I called and explain what happened to someone i was told they apologize for the miscommunication but they still going to charge us!!!!!!! Even when I looked later at the bill i found out that the guy just turn a switch on and off and i even didn't got the inspection done!! And i may have to call them again and pay 95$ or 150$ to get my inspection done!!!!!!!!!! read more

We have decided to no longer use John's for our oil service.When we first moved into our home we used John's because the previous owner had left paperwork behind and we figured it was the easiest way to go. We should have looked around. Last year we needed our furnace serviced. When we called the office for help and to explain our issue the secretary was very very rude ( seems other reviewers also had this experience). She made us feel like we were a burden. Treating people rudely when they are cold and more or less at your mercy is wrong. We should have learned our lesson but being naive in regards to oil needs we kept them. This year we suddenly had a valve break. This kept us from being able to fill our tank on a day when the night would bring negative temperatures. We called their phone number 10+ times getting a voicemail that DID NOT allow us to leave a message. I then went to Facebook and pleaded on their page for them to call us. Their response even after saying we tried calling them numerous times was to call. Hmmm did they even read the message saying we couldn't get through??? After describing the issue they stated they would have to flag our account. They couldn't come to help us so we would need to go elsewhere. Because we would have to have another company provide us with the repair they would flag us for our next oil delivery. The individual talking to us on the phone was also rude. I know the weather here in New England isn't easy and can make us cranky but come on!!!! You guys are in the business of keeping people warm and safe. Do Your Job! After last year and this year we will no longer use John's oil. When you're family is freezing you shouldn't be toyed with and treated with zero compassion. The only person that cared was the owner Rhonda from Stadium oil. Although her employees were busy, she was kind and took the time to call us directly. She even Gave is numbers of other places that may be able to help. Thank you Rhonda, our new oil company is Stadium. read more

Johns oil service is awesome,the employees and the owner himself will give you an honest answer to your needs,and the job is guarranteed,thank you for thecleaning of the three furnaces ,,.. read more