Warning: This is not your typical review. I am not a typical person. We need people--on yelp and elsewhere--who will speak their own truth, not just what others want, need, or expect them to say.
*****
Really only ** 1/2 *.
I really hate to give a small independent barber shop--a dying breed--a less than 4-star review, especially in the midst of the upscale market for haircuts that appeal to narcissism-based "what's in style."
But I did have a very uncomfortable experience. I had had my haircut by May a couple of weeks ago. I couldn't understand why my haircut was so "rough," uneven in length. Perhaps she had misunderstood and cut my hair so short that it was difficult to get it to lie down and to "blend" on the top of my head.
So I went back two days in a row and finally spoke to her. I asked if there was anything she could do to blend my hair on top so that it didn't stick up (something that had never happened in the almost year I had had my hair cut by her) and appear so spikey and uneven.
She almost blew up at me and told me I could find another person to cut my hair. In the end, she cut a little more off, but told me there was really nothing more she could do.
What was equally puzzling was that I had to wait at least fifteen minutes while she cut the hair of another man, an African-American. This was about 2-3 times the time (20 minutes) she had spent on my hair the last time I had come in.
She was meticulous in cutting his hair, going back and forth to make sure it looked right. I recall thinking she was pretty rushed when she had done my hair, but, at the time, said to myself, "Well, if the end result is O.K., who cares if she takes 5-6 minutes to do it?"
The other Asian woman had once cut my hair and the results were similar. I attributed that to her lack of skill, but May had always done an excellent job.
Sometimes being of a certain background (East Asian) may, ironically, be a diadvantage when the service is being rendered by a person of the same race. She must be under a lot of pressure to please people whose demands are tacit but, if not met, could be verbally and emotionally very unpleasant.
The customer wasn't even wearing all black, either.
This is probably why she got testy and annoyed. All the other times she was sweet. I doubt if she usually spends that much time on one persn.
Sticking up for your rights is difficult when you've been culturally taught to be quiet and passive ("not make waves"). It's unfortunate that many Asian-Americans, out of frustration and resentment, learn to treat each other poorly.
Afterwards, I had to make a difficult decision to get my hair "fixed" at a different business, with an international three-week trip coming up in 48 hours. read more