The food was great. I was greeted promptly when I entered the restaurant The restroom was super…read moreclean, as well as the front of the house. The had basketball on the tv. The menu was easy to read and order from. The cashier Juanita was very friendly and personable, as well as the rest of the crew. My biggest complaint was that Jaunita had her pants half way down her butt, and was showing her underwear. This is not professional, sanitary, or representative of the rest of my experience. I have seen this trend slipping into other establishments and it needs to be called out. Also the open sign and doors were locked 9 minutes before published closing time. Overall great experience

I ordered 3 subs as a pick-up order for me and my co-workers. My co-worker had her lunch around…read more10:30 pm and she was finally able to eat her sub. Once she started to eat the sub she took a bite out of it and that's when she pulled out a long piece of "BLACK HAIR", mid bite. Of course disappointed and disgusted she immediately stopped eating and threw the sub away. Due to the job that I work I don't have my phone on me at all times, once I was able to go check my phone and call firehouse about the issue they were closed by 10pm. Also I work overnight, when I got off the next morning I looked to see when does the store open which is at 11am , this is the Firehouse Subs Atascocita location . I called and asked to speak with a manager , I then Spoke with Manager Steve . I explained to him the issue and concern that I had with my order the night prior and he stated that, " I needed to bring the sub in so that they can inspect it in order for them to remake it and in the event that something like this happens I need to call them and let them know. I explained that I work overnight and that the sub was discarded and that I always order from here and never have I've ever had an issue like this. He then proceeds to say that it's there policy that I call immediately and bring in the sub only to get a remake of the sub. I said that I don't want a remake I would like a refund for that sub, mind you I ordered 3 subs and only 1 had "HAIR" in it . I was only requesting a refund for the one sub. He then says I definitely wouldn't get a refund because they have to have proof of purchase , as if my order number and receipt isn't proof enough because I no longer have the sub. I then ask why is it not listed on the receipt that's they're policy to do all these things and not discard of the item if they're is an issue with someone's order. He states that we don't have to list that on the receipt , how would someone know to do something if it isn't marked or said anywhere for the customer to know to do it. I then asked can I get the corporate number he tells me he is corporate for that location and that he's the only one to talk to. He was very unprofessional and didn't care about making the situation right, but instead immediately went into a defensive tone of voice. I then asked why weren't the staff wearing hair nets and he stated that they did have on hair nets. I assured him that when I picked up my order the night before at least 3 staff members who was making orders didn't have on hair nets. They had on hats but not hair nets . So much so there is a Caucasian employee who has flowy long hair , that wasn't tied back make customers orders. He then brush's me off and says there is nothing that he can do and that I could have a great and hung up. I'm writing this review to raise awareness for this location, this is the first time this has happened to me at this location and the disrespect and lack of respect from this manager should be dealt with . You shouldn't eat at this location because cleanliness is everything and the staff is going to do everything but reassure you or help you with an issues .

8:30pm and doors are locked. Was told by Employees that they ran out of bread. Drove 40 mins for…read morethis. Management needs to look into those

It's 7:45pm and there are no lights on and no employees and trash is just sitting in there. The…read moreestablishment is supposed to be open until 9pm. I drove 30mins to get here to find this out in person. Every day Jimmy John's gets more and more disappointing.

I went to Jersey Mike's today for the first time…read more For the flavor I was looking for, I was able to achieve it. Their original Italian totally fit the bill! But here's my experience: I walked in. There is a gentleman with blonde hair and a cap on who welcomed me. I tell him that this is my first time ever coming to this establishment. He doesn't rush me. He allowed me to pick what I wanted. Now the next young lady who started making the sandwich was veryyyyy new. She was nervous so we'll bypass her little mistake. There's another lady by the name of Bernice who was absolutely amazing. Her attitude was upbeat. She helped me to understand the process as well. Now it's time for me to check out. There is an older lady that's tall who gave NO allowance to the fact that I was a NEW customer. She asked if my meal was to go or not, but she gave me the impression that she may have jumped the gun by wrapping the sandwich before asking the question. So I say, "whichever is easiest for you". It's obvious that there are new employees there so I tried to work with everybody. She lowers her voice and speaks to me in a stern manner. I expressed again I was new to the restaurant and did not know the process. I asked,. "Are you going to put it on a plate and give it to me if I eat here or do you wrap it up and bag it regardless I don't know your process." She explained the process. So I told her just to put it on the bag and that I would work it out . I said thank you. I asked for my cup that she forgot to give me. She says oh yeah, she passed me the cup. At this point, I wasn't gonna ask her for the lid. Then I just said," no worries. We are all new here". At THAT POINT, I knew I would never come back because of her aggressiveness. So as I'm eating my sandwich, here comes Bernice with a smile on her face who asked, " how do you like your sandwich and is everything OK for you?" THIS CHANGED EVERYTHING!!!! When she thought I was done, she came back to the table and said can I help you with anything? How was your meal? Mannnnnn, she won me over!!!! I managed a call center in banking for 7 years and stayed in management until, I retired. When I tell you Bernice totally changed my mind about everything! I will be back. The food was good!!. The lady at the register made it bad. But Bernice and the young man with the blonde hair at the bread station made my day!!!!

Maybe because air was out and they had the monsterous temp air behind counter. Place looked…read moredisheveled and unkempt , staff was not as friendly as other J Mikes ive been to.

I had a coupon for a free 6 piece tender nugget box and decided to redeem it for an early dinner…read more The coupon required me to dine in which and while it was fairly empty inside, yet still relatively busy. The staff were really nice. They actually helped each other out when they had questions and to make sure that everything was done from working the line, serving customers and tidying up the location. I enjoyed my meal. The food was fresh and hot, I had to wait for it to cool before eating. The chicken tasted great and truly tender. I chose country gravy as my dipping sauce and it was good. It was a lot of food for one sitting, so I didn't finish everything - I chose to not eat all the toast, which wasn't the best tasting item. It was clearly made according to my order. I liked the speed of service, quality and freshness of the food. This would be higher on my go-to fast food options in the area. Especially given the desserts they offer.

I have been a loyal customer of this location and many of your other restaurants, which is why this…read morevisit was so disappointing. I have come to expect a consistent standard of cleanliness and professionalism, but this location fell well below those expectations. The men's restroom was in unacceptable condition. It had a strong odor of urine, there were visible signs of urine spillage on the floor, one of the stalls was completely out of toilet paper, and there were no paper towels available to dry my hands. A restroom is often a reflection of how seriously a restaurant takes sanitation, and this one showed a concerning lack of attention. The beverage station was equally disappointing. The counters were covered with sticky drink spills and had clearly not been cleaned for some time. Even more concerning, there were multiple flies flying around the drink area. Seeing insects around a self-service beverage station raises serious concerns about cleanliness and routine maintenance. I politely informed the employee at the front counter about the missing restroom supplies and the condition of the facilities. Rather than acknowledging the concerns or showing any urgency to correct them, I was met with a blank stare and no indication that the issues would be addressed. Customer concerns should never be dismissed, especially when they involve sanitation and health standards. I also observed employees using their phones while working. Food service requires professionalism and attention to cleanliness. Employees should remain focused on serving customers, maintaining the dining area, and ensuring that sanitation standards are consistently met. Front-of-house staff represent the restaurant, and they should be welcoming, attentive, and confident when interacting with guests, particularly when responding to legitimate concerns. This restaurant has great potential, but success begins with leadership, employee accountability, and pride in the workplace. Clean restrooms, a sanitary beverage station, responsive customer service, and engaged employees are not optional--they are fundamental expectations. I sincerely hope management and ownership take this review seriously and implement the necessary improvements so this location can meet the same standards as your other restaurants.

My coworkers go to Lenny's quite often but I never have. I stopped by for a quick sandwich and so…read morehappy I did. The special for 8.00 includes a 5 inch sub, chips and a drink. You could also get a cookie instead of chips. There are some exclusions but I chose the turkey sandwich. My food was ready in about 10 minutes. The dining room was clean and lots of drink options like lemonade and spiced apple. The sandwich was very good, the cheesy bread was warm and fresh. I will be back and will probably get a larger sandwich.

I usually order online when I'm at my office and as soon as I place my order it takes me about 10…read moreminutes to get there and my food is ready and waiting for me. Lenny's always fixes my order exactly as I ask and the ingredients always taste fresh and great!