It's 7:45pm and there are no lights on and no employees and trash is just sitting in there. The establishment is supposed to be open until 9pm. I drove 30mins to get here to find this out in person. Every day Jimmy John's gets more and more disappointing. read more

Jimmy John's - Sandwiches Near Me - Humble, Texas

Jimmy John's in Humble passes the delivery off to Door Dash or Uber. The delivery company sends out a message that your food will arrive in 11 minutes and it's 30 minutes later. When I called the store to complain and make suggestions, the manager hung up on me. read more

This location used to be good, but they switched employees and now is miss after miss, from we dont have this, to i just try to ordr something, and they say they cant take my order because they are doing catering order. Ether, hire more people or close your store if you are not going to take orders. Time to find a new sandwich shop. read more

Today was my first day trying this place and I must say I'm glad I stopped. I tried the Chicken bacon ranch sandwich and it was delicious. Could have had more chicken on the sandwich but overall I'm still satisfied. read more

I came to get a quick bite after a long day of work and errands. I was greeted by the employees as I came through the door. I order my food and notice the upkeep of the restaurant was spot on for having been a full day of orders. The employees were efficient in getting my order out. Though, I forgot to mention to them I need my sandwiches unwiched. They were very polite and took my last minute request. You can tell these employees care about their store. I will definitely be back! read more

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My first experience with JJ's was an ordered that was delivered. I was impressed because the deliver time was faster then expected and our sandwiches were delicious. My second encounter was a pickup order. I drove there and called to ask if someone could bring my order to my vehicle. I explained that I didn't want to go into the restaurant because of COVID-19 and my health challenges. The gentleman that answered the phone was kind and attentive. The young lady that delivered my order to my vehicle wore a huge smile and was very pleasant. She deserved the tip that I gave her. The only thing that was not accurate from my order was the fact that my sandwich was not cut in half. Otherwise, everything was perfect and scrumptious! I thought about taking a pic AFTER I ate my food, lol. read more

Why offer curb side pick up on the app if your employees do not honer it? We drove 20 mins for our order because you guys don't deliver to our address, just to get here and wait over 15 mins after check in, we finally called and said we've been waiting on our curb side order & the employee said "we have a rack inside for pick up" if we needed to come inside then curb side pick up shouldn't be offered on the website. Total waste of time. read more

It really sad the customers service this place have they send me the wrong order I call back and they make it in to issue this gentleman Carl was very rude. After so many years of great service one person rudeness hurt the way the business works I ask for the manager was put on hold for about 20 minutes no answer. Please don't buy from this Jimmy John . The worst place in Houston. read more

AVOID EATING HERE I consistently have to wait way too long for my orders to be delivered, and I am barely 2.5 miles from the store. Today it has been over an hr since I ordered online and I still have not received my sandwich. I don't understand how you can be "FREAKY FAST" if you can't deliver a single sandwich 2.5 mi from your store within at LEAST 20 mins. I understand there is a lunch rush, that's why more than one delivery driver should be hired for this purpose. This is FALSE ADVERTISEMENT and EXTREMELY DISAPPOINTING. read more

I enjoy Jimmy John's and order at least 1x a month if not more but this experience the delivery driver smoked and my bag, sandwhich wrapper and napkins stunk of cigarette smoke. I didn't realize this until after I gave him $20 cash and bid him a thank you and goodbye. I also asked for Turkey to be added. I was charged $1.50 but no Turkey. I've had this store forget a cookie or give me the wrong drink before too but I wasn't going to wait around for it. I hate complaining because mistakes happen but I've been charged too many times for things that get forgotten. It's adding up. read more

Jimmy John's - Italian - Sandwiches Near Me - Humble, Texas

Literally a light smear of avocado when it was supposed to be on the sandwich. Was told only a small tsp. is the serving. Any more would be extra. Pretty ridiculous read more

Jimmy John's - Ridiculous - Sandwiches Near Me - Humble, Texas

I love the bread at Jimmy John's. The turkey is my go to sandwich. I always buy the large size and wind up eating it all.

This was my first time ordering from this location and I was very pleased with my experience. I ordered the #9 Italian Night Club Unwhich and it was delicious! Some restaurants do a so-so job with lettuce wraps... not the case with this location! The Unwhich was also big enough for two meals... a win! I placed my order online and picked up in store. Quick and easy process! My order was waiting for me when I arrived. All and all, I'd come back. read more

Today was a tough day period with Imelda storm. So a lot of places were closed except jimmy johns. We pulled up and we could see it was already packed my kids went inside and placed an order. Colton was literally the only employee working he was taking orders and making them. He kept apologizing but I believe a lot of ppl were understanding. I want to thank Colton for his hard work you did a great job! read more

Ordered a sandwich for lunch on 8/26/20. Asked for 3 of the free extra's. Needless to say I didn't get them. My wife went to the store to pick up the sandwich and the young lady working that day was sitting down behind the counter, let out a deep sigh when she had to get up to give sandwich like she just couldn't be bothered, and displayed piss poor customer service by not even saying "hi" or "have a nice day". I'm assuming she's the one that made the sandwich and forgot to add the extra's I asked for. I can look past that since they were free but it is a little disappointing. We try to support local restaurants during COVID when we can because we know people are out there working while putting themselves at risk. I make it a point to tip at least 20%, and did so on this order. I'm not going to say I'll never order from there again because I really like Jimmy John's. I just wish more people working in the food industry took a little more pride in their work, and put more effort into giving people what they pay for. To that young lady that worked on 8/26/20 between noon - 2 PM, everyone has bad days from time to time. But when you're working, please try not to let it effect your customer service skills. If you're the one that made my sandwich, try not to let your bad day effect your performance. Take the day off if you can. SMDH read more

Service is not very good. My last 4 orders have been missing items. I have called and reported these issue but they reply that they will give me a credit on my next order. Bad business. I will no longer be a valued customer. read more

Great fast service! This is the second time I've been here in the last month. The sandwiches are great and the chips are fantastic! I always judge a place by how good the ice tea is because that requires freshness and cleanliness. They passed this test with flying colors! read more

Jimmy John's - No wait and quick service! - Sandwiches Near Me - Humble, Texas

Ordered for the first time from this place and I may be my last. I called and the man on the phone basically argued with me that they put avocado on my sandwich. He ask if I would like to talk to the manager I said yes. No. Manager ever came to phone. The man who first answered the phone said we can remake your sandwich but you have send the one we delivered to you back. I paid 14.98 for the meal and a good tip to the driver. Not at all I pressed with the food or the quality of management. My advice try other sandwich places instead of this place. Addendum: they remade the sandwich but I told them I didn't want it. I may be overthinking but I'm afraid they could have spit on it or worse. Sorry just don't trust people when they argue with you and you are the customer and have proof that your order was not complete. Also I asked ez mayo but the sandwich was dripping as you can see from the picture. Everyone is entitled to their experience but this was my only and final one. read more

Jimmy John's - a receipt for a pizza order - Sandwiches Near Me - Humble, Texas

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I took my niece there who loves sandwiches and subs; unfortunately both of us were disappointed based on the number of positive reviews for this place. For the ordering, if don't plan on customizing your sandwich then it's no big deal but if you want to add stuff then it a little harder because you have to ask what they have available because you can't see it through a window like you can at Subway. I did like the bread my sub came on but as for everything else that was on it (the roast beef sub) wasn't really that impressive and it's pretty unlikely I'd choose to go back. read more

This location is GREAT and it's the only location I've ordered from. I have never actually eaten inside- only had it delivered. If you love sandwiches and hate waiting to eat- this place is for you!! I literally ordered from them 3 times in one week!! My favorites are the tuna, Italian night club, and the club lulu. I also HAVE to order a bag of the jalapeno chips! The commercials are entirely true. They deliver so fast you don't have time to "drop the kids off at the pool" if you know what I mean. :D The delivery guys are always nice! I love the fact that they have an App, so I don't even have to talk to anyone on the phone. I guess the only bad thing would be if you lived outside their delivery area! read more

We tried once again to see if they had fixed their staff, and we hit screwed again. How flipping hard is it to read an order and bring condiments as asked? Really getti g tired if all of the incompetence. read more

I have no problem with the food or the service. Excellent all the way around. However, the music is too loud and this prevents me from coming as often as I like because it's so loud! Conversations are so difficult to have with music blaring in the restaurant. My wife has never returned to the UH RESTAURANT due to the loud (obnoxiously so) music. Music should be a background enhancement NOT an annoyance. read more

The cashier ( where you place the order at ) was EXTREMELY rude ! She was looking at me with disgust in her face & kept rushing me to make up my mind on what I wanted to order ALTHOUGH the restaurant was EMPTY! Like what in the world ? If you're unhappy at your job mam, just leave ! No need to throw your bad vibes towards customers ! First and very LAST time I'll be spending ANY kind of money at this place ! read more

Generally speaking Jimmy Johns is my go-to place for a quick, delicious sandwich. So, naturally, when I had to plan a trip for 30 hungry teenagers, JJ was a great option for lunch on the go. I called in advance and ordered 30 sandwiches to be delivered to our location. The next day they're calling us to find out why we didn't pick up the order, claiming their guy never marked it for delivery. Since we had discussed at length where it was to be delivered and how to find us, I only assume the manager overruled his guy and then claimed he didn't know anything about it. Really burned me that he didn't just tell us that in the first place. Regardless of the reason for the mistake, the manger should've found a way to get those sandwiches delivered. But, he just shrugged his shoulders and accused me of having an attitude problem. I'll just go to Jersey Mikes next time. read more

Order delivered to the office. Specified No Mayo or lettuce. Sandwich arrives with both. Mayo on both sides of the bread and an extra packet of mayo in the box. Yuck. read more

Ordered the 16" gargantuan and only half of it was delivered. Because it was dropped at the door the driver was gone before we noticed. Called them and was told they were very busy and must've put the other half in a different bag for someone else. They ensure us that they were making the other half right then and would have it to us shortly. An hour later we called to check on it and were told that it must've been lost in translation and they were now making it and would have it out ASAP. It never came. They closed and we were out the money and the sub. Highly disappointed in the service. read more

I ordered the # 15 with avocado!! It was great I called it in they had it ready. Great size great price I'd go back for sure!!

Checked into a hotel 4.8 miles away so they are right up the street but apparently they don't deliver further than 3 miles which means unless you live 5 minutes away from them you're not going to get delivery read more

First Go here and it's was complete success! Bread was crisp and delish they pack that baby out rather than the unground competitor who skimps your meats for the sake of selling an old 5 dollar foot long. Everything was fresh and delicious and made to my liking. Restaurant was extremely clean and most importantly the stuff is amazingly friendly. read more

My friend and I just stopped in here for a quick bite after landing at Intercontinental Airport. Even though it was after 9:30 and was close to closing time, the staff was so gracious and kind. They even took the time to help me select a sandwich since I had never been to one before. It was excellent. They were young kids working and they were so polite, and the bread was so fresh and the sandwich really tasty. A great experience. read more

OMG I love this place! Check out my tip for all the details but this is definitely my favorite sandwich shop. We even ordered for pick up and they ha it ready so fast and it was perfect!! Don't forget to add the peppers! They make the sandwich! Want lunch and dinner?? Try the J J GARGANTUAN and you will be in flavor heaven for lunch and dinner! Looking to eat on the lighter side?....get any sub on a lettuce wrap. The Beach Club is delicious any way you try it. They even have plain slims for those who just like meat and cheese! Just wish they had one closer to home! read more

Pretty good sandwiches. I got the gargantuan lettuce wrapped and it was tasty. A keto friendly place. Bathroom was clean

Friendly staff and that's the ONLY reason why they got the two stars. So I have given this place three chances to redeem themselves and it is still no change. The service sucks. They pride themselves on "Really Fast" but they don't pride themselves on the actual sandwich. I am a native of New Jersey and I know, there's no comparison, but even Subway of all chains can make a better sandwich than this particular chain at this location. I will either stick to traveling out of my way to go to Jersey Mike's or try at least one other Jimmy Johns, but this location SUCKS! read more

This is the best sandwich place I've ever had the opportunity to enjoy. #12 The Beach Club and #9 The Italian Night Club are so delicious. The Beach Club has REAL Avocado on it (unlike the other guy that starts with an S and ends in Way) The Italian Night Club has the strongest most amazing blend of meat flavors with Salami, Capicola and smoked Ham, that I have ever had. The service was extremely fast. The staff were all smiling and greeted me as soon as I walked in. They didn't mind that it took me a while to figure what I wanted. I will definitely be going back to enjoy some of the other choices. read more

Pretty good sandwich. Great bread. Tons better than subway. Fast too. I like the Vito. The great bread is what makes this place so good.

Super speedy service was only overshadowed by the quality of customer service. Sandwiches are delicious and the place is really clean.

Walked in there today and immediately two of the workers greeted me very friendly. It was my first time there so I didn't know what to order so the cashier explained everything to me! What an awesome young man. The wait was short and great. Shout out to this location. read more

Love their food, service is always great. Only problem is they won't deliver and were only 4 miles away??? I can't understand that at all.

Best sandwich place around. Food is super good and they deliver just one sub!! I eat here about once a week and it is the same goodness every time. People there are also really friendly. read more

So Mine review is about customer service. I had eaten here had a bit of a problem but it was handled so well by the owner it made me a fan for life. Having a place know how to handle things when they do not go perfectly is even better then them doing an ok job most the time. I am really pleased with the food and the speed too! read more