If I could give one star would. I filled out the survey they sent. And expressed my opinion about their costs. A legitimate concern. I got back this horrible response. Whether or not I was wrong or right, this is bad business behavior and it should be shared. I don't appreciate the response and I think she's a moron for sending it to me. I struck a nerve apparently. And everyone is sick and tired of her excuses which come from every business owner. Americans aren't stupid. We know what capitalism is and how it works. This was the franchise owner's response to a SURVEY:
Schlotzsky's Survey Response
So I filled out a survey. And this was my reply:
Dear Storm,
Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your recent experience with Schlotzsky's did not meet your or our expectations and that you feel like we are too expensive, unfortunately the supply chains, restaurants, businesses are still experiencing a lot of affects of COVID and everything has gone up, water, electricity, paper cost, labor, food, and unfortunately that means we have to go up things as well. I put those coupons out to celebrate our 27 years in business in Georgetown as a THANK YOU to our community. But I'm curious how you know about my employee's pay, I am actually one of the higher paying Schlotzsky's around here because most of my employees have been with me for years and some for 20 plus years, they also get other benefits that help supplement their hourly pay here. So the fact you put that in your survey makes me think that you talk to someone who either has started out as a high school employee (who is making way beyond minimum wage, I assure you) or you are assuming. Also, the phase "You don't need to make that much money." you really do NOT know me, because if you did, you would know that I give back to our community more than any other restaurant in our area. For example, in one month I gave back close to $60k back to our community in meal donations and fundraisers. If for some reason, we can not make payroll because we are slower or it is a slower period of time. like most business owners, I choose to pay my employees and I will not take a paycheck. I will live off of my savings, I will support my family of three as the only income of our household, which means I DO NOT MAKE THAT MUCH MONEY, I know how to save and be prepared. Before assuming, you know me and my business or any other business, please know your facts and do not speak before you know on a survey.
I hope you have a blessed day.
Sincerely,
Michele Jaroszewski-Webb
Owner & Operator
Schlotzsky's & Cinnabon
5128681244
I wish it could give you fewer stars. Apparently I'm not the only one with an issue with this store since its Yelp score is not that great. Thanks for the response Michele. Bless your heart.
I just can't not post this. I deleted it but you know what? Be nice. And learn to have better customer service. I love you Mom-sorry I can't let this one go. read more