Lifesaver! Somehow didn't realize there were no gas stations on this stretch of highway on our road…read moretrip and we were getting a little anxious before making it to the next town. Luckily found this place and was able to get some emergency gas. Called a few times as the owner was on the phone with other customers but got a call back. He was really helpful with instructions and friendly too. Much appreciated!

Tim Paxton did a wonderful job !! I was rejected by my choice of repair shop.Tim connected me wit…read moreIntegrity automotive who were completely booked but they worked on my RV and had me on the road within 2 hours.Thank you Tim !!

First didn't listen to where I said to tow my vehicle, then stole my go pro off my dash! Do not…read morerecommend you do business with these guys. Been calling for a week and just had to call from two different numbers at the same time to get thru so pretty much affirms my suspicion that they are in fact the ones who stole my go pro!

Can't recommend them enough!!! If we could rate higher we would. Went out of their way to rescue us…read morein the midst of a crazy fog while we were broken down on our way up the Blue Mountains. Dave made the whole experience great, was a gentleman and did everything to make sure we were okay.

Need to train their crazy drivers, they don't stop for crossing traffic, and pass other cars like…read moremaniacs, just got one of their drivers cutting across right in front of me on the intersection on a busy street in Clackamas, OR, which is scary! other than that I can't say more about their business.

I had the unfortunate situation where I ran my truck over a large rock and broke the rear springs…read more and blew the tires. These guys went above and beyond. When no one else would agree to come out or even answer the phone, they rescued me from the side of the road, gave me a place to park my rv, and had me up and running again in record time. Kevin and his entire crew are the best!!! They treated me like I was family, and their charges were more than reasonable. Thanks again. Tom H

They say open 24 hours, but nobody will answer, nobody at shop & keeps going straight to…read morevoicemail... very disappointed..

We were driving our new (used) Sprinter RV back home to Az. It ran well the first two days then…read morethe 3rd day it was running a little hot. I wasn't gonna go the Pendleton over the pass route, but my wife wasn't feeling well so we changed our plans to get home sooner. We got to Pendleton for an overnight. The next morning, I was intending to take it easy, keep the speed down, no AC, run the heater if necessary to get up and over to Boise and fix it there. Anyway, we started up the 3000 ft. elevation. We only got up two miles and it started overheating. The previous owner had just replaced the water pump and the thermostat(?) As I found out, No actually, he didn't! Who puts in a new water pump with an old thermostat? We called Good Sam for a tow back to town. It took a while, but got a trucking firm next to Wildhorse Casino. I felt secure knowing their reputation, it should be addressed quickly correctly. The tow guy showed up with his semi tow truck, WOW. He said he was gonna take a look 1st. He went at it and thought it might be the thermostat, as I did. He bypassed the electric fan for the radiator too, to stay on and keep it cool-er. He said run the heat full blast if it overheat, it did, and I did. We got back down the hill to "Truck's worth". They said surprisingly, it would be 7-10 days before they could touch it. Referred me to others for my small repair. It would have been nice to know that hours earlier and have it already setup. But no, I was just dismissed? [Now, Good Sam was at fault, knowing that we were in transit. Why did you send me there if they wouldn't be able to touch it for at least a week??] Devin the tow guy, made the effort to get me back to town and offered to put in the thermostat at least. It may not be the answer, but he didn't leave us hanging. said he would do it, if we ran in to trouble getting it done. Community business commerce is based on good work, fair pricing and a good reputation with your customers. Yes, your primary customers should be taken care always. So I don't totally fault Kenworth, oops! I blame Good Sam for not doing the whole job! If you need a tow of any size or to be rescued up on "Deadman's Pass." Call Devin at Taylor Towing and Recovery, he will get you back to town to get the work done. If he is not super busy because he knows how to provide service as part of the whole job!

I'm sorry to say that Frankie's overcharged me for a tow and has refused to reimburse the…read moreovercharge amount. My understanding is that I was quoted a price of $150-160 to tow my vehicle. When my truck was already on the tow truck the driver told me it was actually $260. He said his boss told him that amount, and he said it was because the price of diesel had gone up $6. He said he was not good at estimating. I guess I could have said take the truck off, but it was already done and foolishly I went ahead and paid it. I called Frankie's. (FYI: There is no Frankie. The name is fake.) I talked to the owner, Joe. He insisted their regular rate was $260. I don't dispute that, but that's not the price I was quoted. I asked for a refund of $100. Joe wouldn't hear of it. He wouldn't even acknowledge at least a misunderstanding. I suggested we split the difference, perhaps a miscommunication on both sides. He still refused. I did let him know that I would write a review. He told me that he a vindictive, retaliatory type. Please understand I am writing this review from my point of view to assist others in deciding who to call and getting a quote in writing if possible to avoid this. And yes, I do think for good customer relations we should have been able to resolve this in a far more productive way. Thank you.

my car died on the highway and these guys saved us! Awesome guys who were quick and knowledgeable…read more They went above and beyond the call of duty. They could've just towed us and collected the money but it turned out to be a simple problem that they solved on the spot and got us on our way. HUGE THANKS to these incredibly nice guys!

There is only one thing worse than breaking down on a road trip and that's breaking down on a road…read moretrip after hours, during frigid winter temperatures, just days before Christmas and with your car filled with luggage/gifts and a very large dog. Yes, that is exactly what happened to us on December 21, 2016, while driving from Boise, Idaho, to Spokane, WA. But even with this cloud of doom hanging over our car, a silver lining in the form of J & B Automotive, appeared. Our engine problem struck as we were traveling through Pendleton. As it was about 8:00 pm, we didn't have any option but to spend the night and pray that we could find a repair shop in the morning who had time for us. The receptionist at the Holiday Inn Express was very helpful and gave us 4 reputable auto repair shop names/phone numbers. I asked her which was the best and she said they were all good but J & B the closest. I did some research and decided to call J & B first thing in the morning. At 7 am, I called J & B and, after hearing about our vehicle problems, they said to come on down. Fortunately, the car did start and I crept it a mile or so down the road to J & B. My first impression was great. The attendant (owner?) was very friendly and said he would get his staff working on it as soon as they arrived. Soon we learned that it was a combination of a faulty alternator, a leaky water pump and a worn belt. The mechanics got right on it and the only delays were waiting for the parts which was only a slight delay considering where we were and where one of the parts was located. When presented with the bill, I was happy that I wasn't gouged. Yes, the parts were expensive but J & B did not take advantage of a traveling motorist and gouge me on labor. I was very pleased with the friendliness and service provided by J & B. It was also very consistent with what one local customer told me.... She said J & B was the best in Pendleton, Oregon. In consideration of what I experienced, I would have to agree with the local's opinion. Of special note, J & B advertises that they give free tows to broken down motorists. I did not use this service so I don't know what the requirements are but it is certainly worth the call to ask if you happen to be in a bind. Thanks again for your help, J & B Automotive. We made it safely to our destination and had a great holiday.

J&B's was so good to my husband today when our Nissan Altima we were trying to drive out to our son…read morein college started having acceleration problems. The receptionist was so kind. The mechanic made time for us and figured out what was going on so we could make a safe decision. We were so grateful for their kindness and expertise.

Would give these guys 10 stars if it was an option! Grant…read morewent above and beyond in service, personality and helpfulness!! Our '98 Volvo broke down as we were driving through Baker on our way to Boise . We called AAA and they called Superior. He arrived in 10 minutes hooked us up and drove us all the way to the repair shop in Boise and, since he was driving right past it on his return home, he dropped us at our hotel! What a blessing it was! If you need anything to do with towing don't hesitate to call these guys! Dave & Becky, Mulino, OR

Grant just helped me with a dead battery. He was extremely polite and knowledgeable…read more As a senior lady alone, I was happy to some great service and advice from Grant. I wouldn't hesitate to call Superior towing.

I'm from the South Oregon coast. Me and my jeep arrived this location via towing service. My…read moreinsurance company recommended this shop which was busy Todd told me they couldn't get to it for 3 months! He offered a ride (no place to rent a car in Pendleton and no public transportation anywhere else!) to Hermiston and offered to send my personal belongings home to me once it was determined my vehicle was to be totaled and then stored (there was too much to send) until I was able to pick up. Now what could be better than that? I overhead him on the phone to others. Very gracious to all even though he was short handed and exceedingly busy.

From the owner: Get the best collision repairs around from Pendleton Autobody Inc. Get collision repair, auto body…read moreservices, and glass repair with excellent service. autobody repair,collision repair,auto glass repair,auto paint,collision repairs