So they have new reservation system and we were worried about it. When we arrived the spot just…read morewasn't going to work for us. Went back to the office and Kate was absolutely amazing. We just love her personality and just over all willing to help us. We will always be grateful for her willingness to help.

A person in the ranger hut that is not rude! Good Sam members are supposed to be able to dump for…read morefree at Good Sam campgrounds. Although they are listed as such, we were rudely turned away.

I stayed at Quinn River Campground for a few days/nights as part of a field trip exploring…read morevolcanics in the Cascade Mountains in Oregon through university in August 2017. The campground wasn't too full when we stayed and had ample space for all of us. The parking spaces for each campsite were decently sized and we were able to fit the field trip vehicles (including school vans) in without a problem. Noise was not an issue here and quiet hours were observed. The campsites has picnic tables and even ground. This made setting up tents easy and meant we had options as to where to set our tents up on a given campsite. Restrooms were interspersed throughout the campground and there was a water pump where we could go to pump clean/drinking water. Crane Prairie Reservoir borders the campground and it a lovely place to sit and stare at the stars, watch the sun rise, and watch the sun set. Chipmunks also occupied the campground when we were there. We came back to our food store one day to find chipmunks had gone after some bagels. Good reminder we shared the campground with wildlife during our stay.

We returned to Eagle Crest on an Interval International exchange using our Kona Coast Resort unit…read more Eagle Crest is a large project and it's a little confusing about which projects are managed by what company, so I am specifically reviewing the Worldmark Resort property and should not be applied to any other hotels or resorts at Eagle Crest. We have stayed at several Worldmark properties in the past, and this is our definite favorite. First off we were able to fly directly into Redmond from SFO, avoiding a two drive from Portland as that's how we came last time. The airport is small but that's a plus as far as we were concerned, and our Costco rental car from Budget was fine. Our check in was easy and Kiyah was a great rep for Worldmark. We got a text from her a few minutes after we were in the unit asking how things were, and that was a nice touch. The 2 bedroom 2 bath unit was perfect. We own two vacation rentals and live in Kona and are appreciative of a job well done. Everything was immaculate, and it seemed like it had been recently updated. I had called the week before, asking for a unit on the Deschutes river side, and we happily had an end unit with a great view. The gal I spoke with was friendly and let me know that checkin had moved so I had a google map address which made it easy to find. The kitchen had everything one could ask for and more. The dishwasher was the only appliance that needs retirement lol. The bedroom with attached bath and a work desk was excellent. It was relaxing to take a long hot bath in a huge tub after a long flight. We used the Weber grill on the patio three times during the week we were there. The Sisters meat market in Redmond is well worth a visit. One word of warning for people that have problems with stairs: this is a multi floor unit. You enter at one level and go down a flight of stairs to the living room and kitchen and one bedroom with two twins. From the entry you go up a flight to the main bedroom with huge bath/shower and king bed. So there are lots of stairs if you are going up and down from the living room (which is so cozy with the gas fireplace) up to the main bedroom. I'd find someplace else that had less stairs if that's a criteria. I'm typing this as I use the fast 500 mbps (ookala speedtest) internet and we are streaming from our ipad all of our regular addictions. My one complaint, and it is a major one, is the horrible cheap mattresses. There were far too firm, and terrible for both of our backs, resulting in back and neck aches. Perhaps they'd sourced them from a cheap manufacturer, but saving money on mattresses is foolish especially these days when you are judged on how comfortable a nights sleep is. We managed to survive by taking the comforters from the twins and placing them across the king mattress where our hips and shoulders were aching and then got a couple more blankets from housekeeping. It helped, but not enough. We fortunately were staying in an airbnb the following week with a fantastic mattress and the contrast was stunning. I complained about this on our last visit, hopefully with the management change that happened in the summer they will allocate funds to refresh a crucial part of the guest experience, a restful nights sleep. Again, this is a Worldmark exchange and should not be confused with any other property at Eagle Crest. Interval International exchanges have different rules and costs and things like internet access are included. Your experience without being an II member or Worldmark owner may be very different. We exchanged a week in a beautiful timeshare in Kona to stay here and were quite happy. For us, this is one of our favorites and we will definitely be back. Mahalo.

Arrived to phones in the unit not working, repeated trips to the lobby to get Key cards that…read moreworked....then AC failed on the first day...not able to move to working unit so endured portable AC units in the living room and upstairs suite (which blocked door to bathroom) for the remainder of the week. Been coming here for 25 years...probably not again.

We were just looking for a decently clean motel, which felt reasonable for the $130 price point…read more After checking in late (11pm, friendly staff but we felt bad because we had to wake him up), we went to the room and it was soooo filthy. We chose this motel when booking specifically because the reviews said it was clean. Uhhh, when we pulled back the sheets a bottle of LUBE fell out! I'm positive they did not change the sheets. There was a LAYER of dandruff and dirt along the headboard and the mattress pad, it looks like they have NEVER vacuumed or cleaned in there. I saw evidence of possible bedbugs. We went and woke the nice worker up again and asked if there was a different room, there wasn't so we just decided to drive home 2 1/2 hours away. I hope we can get our money back. Just for context, I'm a country girl who shovels poop and tosses my own roadkill. I'm no priss. But I'm not about to pay $130 bucks to snuggle up with someone else's lube. This place was next level gross. I'd even be willing to just let them keep my money if they'd pay their workers for some extra hours to do some deep cleaning. They clearly aren't paying them enough.

Really cute and comfy. Very comfy. Ample parking, get here early. We arrived at dark and only one…read morespot left. Great front desk. Lovely place but the shower pump soap dispenser didn't work. Room 110. Dogs are accepted. That's FYI. Coffee maker, microwave and fridge in room. Loud construction behind the motel. Started early.

Cultus lake was good and fun and very cool and fun to do stuff at while it was us super cool funread more

This is one of my favorite campgrounds in the Cascade Lakes area. It is pretty far from Bend, but…read moreworth it if you have the time. The campground itself is pretty similar to what you might find at the other Hoodoo ran campgrounds, though it always feels a bit cleaner than the rest. The sites come with running water, shared bathrooms, picnic tables, fire rings, and a parking space. You will want to bring plenty of cash for the fees and if you bring more than one vehicle you will need to pay extra. This campground is right next to the lake and has an awesome trail that runs around the perimeter of the lake. There is a boat ramp at the end of the lake and if you just have paddle boards and kayaks you can just launch them right by your campsite. In addition to the boat ramp, there is a very nice shallow swim area. This has a gradual slope that allows the sun to warm the water up pretty fast. Overall I would say that this campground is slightly nicer than the other campgrounds in the Cascades, but the location is what really pull it up to five stars. When I have the time and money, this is my preferred campground.

This place treated us like actual people, not just another room number…read more They kept us on the first floor, accepted our cats without making it a huge issue, and the staff was genuinely kind from the start. Not fake customer service nice actually caring. They wanted to know what was going on with us and treated us with understanding instead of judgment. Our car's transmission ended up blowing in the parking lot while we were there, and that could've made an already stressful situation way worse. Instead, they were patient and understanding, even when we had to extend our stay for extra days. That mattered more than they probably realize. The coffee was good enough that I kept going back for more, which says a lot because hotel coffee is usually terrible. The kitchen setup was great too and made things a lot easier while dealing with everything going on. Overall, just a solid place all around with good people behind it.

I wanted to give a big thanks to this amazing hotel…read more We were supposed to be here for one night and head to Boise. However the day we were supposed to leave our cars transmission failed and we were stranded. They were very accommodating to us having to get all our stuff from our car and bring it into the room, very kind to be understanding for the extra nights. My kids kept coming down to talk to the folks up front. My youngest enjoyed cleaning the room. We kept it fairly clean. :) One of the cleaners left a note saying how wonderful my kids were :) Very awesome place. Amazing coffee. Had no problems with me grabbing coffee all the time. Lol I lived off it. Good people. Clean hotel. Reliable. I would definitely stay here if your ever in bend. Always met with smiles and understanding.

The staff here is impressive and very welcoming. The bartenders were very nice and down to earth…read more The Supper Club is exquisite! My daughter had a memorable 2 summers at the camp that is offered for children. There is a nice space for children to play poolside with a sand box area. Our Golf lessons were very productive. My husband improved greatly and is obsessed with golf now...before I know it I will be a golf widow...*chuckle* It is secluded and 20 minutes away from town perfect for retreating. The amenities are for club members only and family of. If you can afford it the place is looking to have tons of potential. They have two 18 hole courses the Nicklaus and Fazio ready to challenge any player at any level:)

The grounds are BEAUTIFUL! The landscaping is seasonal and true to the Pacific Northwest, with…read moreJuniper trees, brittlebush, and prickly poppies lining every course and walkway. The staff is polite, attentive, and proactive, and with a hot tub and two kid-friendly pools just a few meters from the green, there is sure to be something to occupy every member of the family.

The staff here are were AMAZING. I booked through Booking.com and then messaged them to ask if I…read morecould pay to get balloons or something in our room as we were celebrating my daughter's 13th birthday and going to see her favorite band. They messaged me back and asked who we were seeing and asked what her favorite treats were. When we arrived they had this amazing little treat basket and note for her. That was ABOVE and beyond. The hotel was super convenient to the concert venue, quiet and clean. The reason I am only giving 4 stars - the shower. Y'all it legitimately hurt. It was like being hosed on a high jet setting. Awful. Aside from that the stay was wonderful. Next time I hope they will have updated the showers lol

We checked into the Waypoint Hotel on a Saturday evening, and what happened at the front desk was…read morehonestly unbelievable. I had a confirmed reservation and gave the front desk employee my name. She couldn't find the reservation, so she asked whether it might be under a different name. I told her no, and after she and her coworker looked into it, they discovered that my reservation had been given to another guest. The other guest (let's call her Jane Doe) had been checked into the room that was reserved under my name and my credit card. She had provided her own ID and credit card, so I genuinely don't understand how the employees managed to assign her a room using my reservation in the first place. This is more than just a simple check-in mistake. If that guest had damaged the room, incurred charges, or otherwise caused an issue, those charges could potentially have been associated with my reservation and payment information. That's a pretty serious failure in handling a guest's reservation and financial information. The employees realized their mistake and had to call Jane Doe down from her room to the lobby to straighten everything out. Thankfully, she was actually in her room, and thankfully both of us remained calm and understanding about the situation. But here's what really bothered me: not once did either employee apologize to me or to Jane Doe. Not even a simple, "We're so sorry, we made a mistake." Nothing. Mistakes happen. I understand that. But when you make a mistake this significant--giving someone else a room under another guest's reservation and credit card--the bare minimum is to take responsibility, acknowledge the seriousness of the mistake, and apologize. Instead, we were left standing there while they fixed a problem that they had created, with absolutely no apology or acknowledgment. I expected much better from a hotel. Based on this experience, I would not feel comfortable trusting this hotel with my reservation or payment information again.