In 2014, my mom was diagnosed with Alzheimer's disease. I decided to make a documentary of my mom's and dad's lives while she could still recall stories. One of the first steps was to have old photos scanned. That's where ScanMyPhotos.com came into the picture. They have scanned literally thousands of photos for this project and subsequently, other family documentary videos, birthday videos, parties, historical photo displays...the list goes on. My gratitude is immense. The scanned photos and slides are priceless. I've been able to share the photos (and videos) with family members in California and throughout the US, in Japan, in Australia, in England, in Canada. My family was able to view the video and my mom thoroughly enjoyed before she passed in 2019. My latest project is a reunion video for childhood neighbors in West Sacramento. My friend's mom had discarded many of their family photos, so the remaining slides are very important. Ethan in Customer Service has provided tremendous help with this box of treasured slides. I can't express how thankful I've been and continue to be for ScanMyPhotos.com over the years. Great customer service. Great quality of scans. Great options available. Thank you, Janis read more

Id give a zero if I could. They advertise their box holds 1800+ photos. BS. I counted out 1800 photos and couldnt even fit 900. Absolute false advertisement! Very disappointed. read more

Very professional company from the very first interaction until the last. Price was more than fair when using the carousel option for having my slides scanned, and the quality looks great. Since I'm local, I wanted to drop off and pick up the slides when done, both to save time, cost, and the chance of damage during shipping. They were very easy to work with to allow this to happen. Overall, I've been looking for a good option on-and-off for years, but wasn't in a rush until I found the perfect company. It appears that I did, and I will use them in the future for other photos and negatives. (Yes, I left the same review on Google as well, but I'm a real human who wanted to save time. And they did a great job, so I'd like to help them by spreading the word as much as possible.) read more

I really like the Scan My Photos service. I have sent boxes to scan 3 different times and have recommended to friends and family. Instructions are clear, prices are reasonable and results are spectacular. read more

I used their box service and could not be happier. They scanned 1600 photos in record time (2 days) and I downloaded my digital copies without any problems. The scans are perfectly amazing. Congratulations to Scanmyphotos. I am a happy customer. read more

We' ll see how this goes but I was concerned about all the additional fees (especially paying extra to keep my photos available for download for only one week) and the very picky instructions on organizing and shipping. It seems that every scanning company is gorging themselves on extra fees. Why can't we just have a simple basic price for scanning a photo and making the file available for download for a month after completion? read more

This was an easy service from start to finish! I found the price to be reasonable and they turned my order around very quickly. It was nice to have my originals returned and the digital versions look great. Thanks for helping me finish this project. read more

We had a great experience. Chose their service where you pay for a box of photos to be scanned. We did 3 boxes. The quality seemed very good and downloading the electronic photos was easy. any questions we had were answered quickly via email. We paid for the service there they keep your photos right side up and 'in order'. Even though we didn't have the photos in order, that extra service allows you to have the photos a bit jumbled in terms of size and how they're put in so it was worth it. Keep an eye on their website for the going specials and discounts as they do have some from time to time. Start to finish was a few weeks as we didn't pay for the express. I have no complaints and would use them again. read more

If you want to wait 2 months for your scans, go to this place. When I contacted them after waiting 2 months, they told me they'd be done next week. 10 days later I finally had them. If you like worrying whether you'll ever see your originals again, and are happy with so-so scans, this is the place to go. Update: upon closer examination, all my scans are out of focus on one edge. Therefore unusable. Zero stars. read more

ScanMyPhotos - Top of scan--in focus. Bottom of scan, not so much. - Photography Stores & Services Near Me - Irvine, California

I've been a Scan My Photos customer for years but after my last experience, I am going to take my business elsewhere. If you have a set of pictures that are all the same size and fit neatly within their pre-paid boxes, then this is a great service that I highly recommend. However, if you require even the slightest modification, it's going to cost you... a lot. Read the fine print carefully. I did not realize that it would cost $88 PER BOX if it included pictures of varying sizes, which seems excessive. But it's in the fine print, so I guess I should have seen it. I had more pictures to scan than what would fit in the pre-paid boxes they sent me. Since I was leaving the country the next day, I called to see if they could purchase another batch and just have them email me a pre-paid mailing label that I could then take to the post office to send the photos in exactly the same size box as they use for the prepaid ones. The person I spoke with not only didn't want to accommodate my request (which seemed odd since I was trying to give them more business) but was downright rude. To be honest, I can't remember the last time I've had such a bad customer experience like this. Again, if you need a simple scan, these guys are fine but if you have even a slight variation to your order, watch out, it's going to be expensive and, at least with me, they don't have a "customer first" approach to their service. read more

You will wait for weeks to get your images. They will tack on extras AFTER you have paid. And they will not scan all of your items. Go elsewhere. read more

I know we've all had a hard year due to COVID, but let me tell you about mine. I lost my dad in February, and then my stepdad this July. My stepdad was a photographer, and he loved to take photos which I wanted to have memorialized forever. So while I was in St. Louis taking care of him in his final days of life I placed an order on ScanMyPhotos.com for a box to be sent to his house so that I could start packing it with some of his best shots. Except, I never received the box. He passed on July 28th and I left to go back home in early August, as I'd been uprooted from my life for a solid month. Unfortunately, my stepdad's photos wouldn't fit in my car since I didn't feel safe flying with my last living parent, a 68-year-old mother with congestive heart failure and dementia. I inquired with the company about the missing box and asked that since I never received a box in time and no longer had the photos, that they issue me a refund. Except, they were obstinate that they don't offer "refunds," that I am now on the hook for $180 for a box they supposedly sent that I never received. They said they would send another box, but I had already left St. Louis so if they sent a replacement I didn't receive it. I also explained that I don't have the photos anymore so sending a replacement box to me does nothing. I know it doesn't cost this company $180 to ship a box. I would have even been fine with just a partial refund because I ordered the box at my stepdad's house and only stayed for a few weeks so it's possible the box got there after I left which I understand. I'm so angry and upset due to my situation in general that I don't need an unscrupulous business to steal from me. I see quite a few 1-star reviews on here. If we banded together maybe we could make something happen legally and get our lost photos or a partial refund due to the unacceptable delays people are getting. Contact me on yelp if you're interested. This company won't do anything for you. read more

**GROUPON BUYERS BEWARE** This was a very confusing product and service, so I decided to schedule an in-person appointment with Customer Service to clarify details regarding Groupon deal specifics, packaging, and overall options. Though an appointment was SCHEDULED, I was quickly turned away by the lady representative, Pam (I believe), and was not treated with any sort of dignity, as a customer let alone even as a human. Instead of respecting the lengths I went to take time off work and drive down from Los Angeles County to Irvine, I was met with a harsh tone and was blamed for not reading the fine print and buying the wrong product. Overall, I was talked down to by a CS Rep, as all inquiries were deflected back at me, and was basically told to go away as the sliding screen was literally shut on me. When returning a few minutes later with a couple separate questions regarding the VHS transfers, the gentlemen, Logan (I believe) was able to help me with great customer service, and we were able to resolve certain questions that I had with no problems. A few days later, additional add-ons started to arise via follow-up emails... regarding scanning in order. For this particular one, it's fine. I did not organize the photos as requested, but that was why I scheduled the appointment. The entire quick and demeaning customer service by Pam caused me to leave in a hurry, feeling confused to why I purchased such a product. Needless to say... I approved the "scan in order" add-on for $24, via phone conversation with Logan. Because this was a fee that I was not expecting, I made specific efforts to clarify on the phone with the fellow on whether there were any other things that I might need to clarify, regarding the three boxes sent for service: 1) (2) Photo Boxes, 2) (1) Box of VHS tapes. A day or so AFTER that, I was hit with another update by Pam, saying that my 2nd box of photos would need that add-on, if those photos to return in any semblance of order. At this point, I KNEW that I organized the 2nd box with all similar 4x6" sizes... When replying to her (via email) acknowledging that I have already spoken with the fellow on the phone, she has sudden onset amnesia and can't recall which the male representative that could be. In person, she claims to be the manager + supervisor-- Now, either she refuses to be helpful to a TWICE paying customer**, or she doesn't know who is employed under her. I'm not sure which is worst, but there is absolutely something nefarious going on here. At this point, I realize that I've been scammed and taken advantage of. I would have gone to any of service in Los Angeles if I knew something as simple as scanning photos would be this ridiculously difficult, but I was fooled by the decent reviews online. Now with all this back and forth, I won't have anything ready for Father's Day. Thanks doodes. Overall - 0/10 for Pam, 8/10 for Logan. Now I'm certain that I won't even receive my family heirlooms back in one piece, because I don't even know who I sent my photos out to. This entire experience has inspired me to submit this onto Yelp. **I purchased products from this scanmyphotos(dot)com a couple years back as well, but never got around to using it. I heard great reviews about the service online, so despite my boxes expiring (and the fact that they would not honor or give credit to my existing boxes from 2016), I decided to give them my service a SECOND time, since they had an active Groupon deal going on, and especially since they are a small ma and pop shop. TL;DR - I was talked down to by a CS Rep, as all inquiries were deflected back at me, and was basically told to go away as the sliding screen was literally shut on me. After clarifying details with another rep, a back and forth continued via email for several days, delaying any work... solidifying the inability to deliver any service in-time for Father's Day. Despite trying to clarify everything up-front at the beginning with a scheduled in-person appointment, and even a phone call after the fact -- hidden fees will appear. They have a bottom-line, and that what matters to them. It is not worth it. The customer service is staggeringly terrible, albeit it's not everyone involved. Whoever the lady supervisor is, she seems to hate doing her main job, which is customer service. Please see the other reviews on this page. Thanks. read more

ScanMyPhotos - Photography Stores & Services Near Me - Irvine, California

My experience with Scan My Photos has been nothing but great, no matter who in the company I dealt with and Pam had to deal with me alot!!! My son Erik died from Fentanyl Poisoning in June 2020, he was 21yrs old. I had 1000's of photos in photo albums and wanted to get them scanned. For almost 2 yrs I sent questions the same questions over and over again, never once was there a rude reply or a read previous email for your answer.I made it very clear I did not want to send in mail only because if I lost these photos by some freak mishap with Postal Service, it may throw my completely over the edge. These photos are all I have left of my sons childhood.Although they no longer provide walk in service and I wanted to personally drop them off, I was told I could do so and to let someone know when I arrived and they would take them from me. Remember this is 2yrs of me asking this over & over again! It took me until Dec 2022 to finally gather all pictures and dropped them off because I couldn't finish packing them every time I started because I am still heartbroken and devastated that Erik is gone. I have had my package back for a few weeks plus. Everything was done in a timely manner, no issues and in my return package there was a personal item and note expressing their condolences for my loss from The Scan My Photos Crew. The extra bit of kindness was done out sincerity and was not something I expected or that they were obligated to do. So I have nothing but kind words and respect for this group of people. Because in todays world kindness is hard to come by... read more

Thank you Scan MY Photos for an excellent job! I had 29 pages of original artwork that I needed scanned. I was so nervous having my artwork out of my hands. They all did a great job not only scanning it quickly, but they also returned it perfectly intact. They all were very nice and professional. Dave, Brandon, Ceasar, thanks guys for your help! The scans are great! :) Carrie read more

WORST SCANNING COMPANY EVER!!! It all starts with Shannon, who claims to be the General Manager. She claims the owner, Mitch Goldstone, never comes into the office. Liar! (Just like Michael M. on 4/26/19 said: Shannon gets flustered, says I'm 'being rude' and HANGS UP ON ME!!!!!) Shannon said I was rude to ask for Mitch and hung up on me just the same. So I found Mitch's email and he responded. This was before the work was done. He was happy to help get himself another order by answering questions which Shannon (the supposed GM?!) refused to answer and was incapable of handling. After the scans were completed, there were serious problems and Mitch ignored every email since. Mitch only wants the order and your money, he has no interest in quality control And the quality is horrible. This is a very sloppy company and Mitch does not care. If he did care about quality, he would respond, and he does not. He is only after your money. As other reviews have pointed out, the 300 DPI option to get high-resolution scans is not high-resolution at all. Very low quality. They make you pay more to have high resolution and you get low quality. Here are the emails to Mitch. It says it all. And Mitch never responded to any of these emails! Mitch. You may care to know that Shannon is very proud of her 12 year stint with you and she acts quite pompous about it. And she claims that you never come to the office. When I asked how then do I speak you you, she said my asking such was rude and she slammed the phone on me. I cannot image that is good for business. Michael Mitch, Thought you may want to know that I got back my photos and many MANY of them were not scanned in the direction given. They are turned clockwise, then counterclockwise, for no apparent reason. Is it your intention that they are that sloppy? Michael Mitch, I have now been through the photos and I paid extra to have the photos organized by groups. In several cases, this did not happen. And a lot of photos are turned left, right and upside down. Very sloppy work! Michael Mitch, The more I look at this, the more of a mess it really is. Not just the photos scanned upside down and sideways, now I am finding that pictures are in the wrong categories. And some categories have no photos at all, just the header. I paid extra to have them in categories. And I paid extra to get both a CD and USB which was also not delivered. I want my money back and you should give my friend her money back as well for not delivering, or even caring as you seem to be ignoring the issues as you are ignoring my emails. Michael No responses to any of these emails. None! You have now been forwarned, by me and the other reviews. There are plenty of other scanning companies that will care bout your business and give you good quality results. Bad news is scanmyphotos, which you simply​ do not want to be abused. read more

I contacted this company over the weekend to find somewhere scan photos for my fathers memorial service. They went above and beyond to get them done quickly. I dropped them off this morning and we had the files ready to download this afternoon. All for a very reasonable price! I would recommend this company 1000 times! read more

Scan My Photos is an amazing company, top to bottom. They not only deliver an amazing service, but they do so with professionalism and perfection. I mean, you are sending them your precious photos right? They take such good care of them and return them repacked with care and respect! I've scanned thousands of family heirloom photos with them and each time I am 100% satisfied. And I now have tremendous peace knowing my photos are preserved digitally. I must also mention Shannon in the customer service department. She is incredibly kind and helpful. She takes such pride in her work and in her company. I recommend Scan My Photos wholeheartedly! read more

I was concerned about sending off my old photos and memories yet I needed to pull everything together and preserve them. I found Scan My Photos and am so glad I did~ They are AMAZING! Quick, professional and easy to use- I am thrilled! Very fast to answer any questions and when I received my photos back, it looked like I had carefully packed them myself. read more

DOES IT TYPICALLY TAKE A YEAR TO SCAN 100 photos? Is Shannon, their 'customer service rep' hanging up on CUSTOMERs when they have valid questions, what the OWNER, MITCH GOLDSTON wants? bc if he does, then, hey, this is the photo scanning company for you. No? You mean, like most sane people, you have a reasonable expectation that it take ONLY a few weeks (at most) to scan photos & return them, or, that customer service reps when asked, "Why after a year of no response from you, I get a voice message on (4/24,@9:43am PST) saying I owe you 43.44 and you can send my scanned photos (and original​ photos) to me, WHY HAS IT​ TAKEN SO LONG? Shannon gets​ flustered, says I'm 'being rude' and HANGS UP ON ME!!!!! How is this possible? Are you listening MITCH? Please let me explain. LAST YEAR, in March, I had a Groupon for this company. My wife and I had a wedding anniversary coming up at the end of the month and I wanted some 36 year old photos (that we had no negatives for ) from the wedding scanned at 600dpi or better. I figured a month was plenty of time to send them, have them scanned & create some nice photo books for our friends and family. I have a copy of the reciept from the UPS store here in San Francisco where I​ sent them from. A month came and went, NO Scanned Photos. We had a great renewal of vows but no gifts for guests from me. I had made several calls always getting the blowoff​ "all of our associates are busy please leave a message". I left 4 messages over the NEXT MONTH, once a week, No return calls. I wrote them SNAIL mail TWICE. No response. see where I'm​ going here? wait, it gets better, or in my case,... NIGHTMARE. Where were my cherished 36-year-old​ wedding photos that I had no negatives or​ copies? Were the gone forever? Why didn't​ SCAN MY PHOTOS return my calls? or my correspondence​? Life happens and much to my wife's​ surprise​e I'd forgotten about it. On APRIL 24th I got a voice mail from SHANNON @ SMP saying, "Your photos are ready all we need is 43.44 and we can send them to you", WHAT???? TF? After 13months they call me? The event I needed them for ended a year before. DOES IT TAKE A YEAR TO SCAN PHOTOS? When​ I asked why it had taken so long Shannon blew me off, didn't​ accept responsibility​​, and blamed it on some SNAFU w Groupon. I still didn't understand why it had taken OVER A YEAR and why they NEVER responded to my voice mails and letters A YEAR EARLIER. Shannon said, "We emailed you but got no response,​" I asked, "So you wait a year to realize maybe we should try calling? Really? After that,​ she straight up hangs up on me. I immediately call back​ and get the aforementioned "All of our associates​ are busy please leave a message" 5 times. After I leave 3 voicemails. No response 72hrs later, 3 days later. read more

Great job ScanMyPhotos.com. You helped solve my bucket-list project by digitizing stacks of pictures. Many of these irreplaceable photo snapshots were from the 1970's. Fun revisiting all those memories. Service was exactly as promised. Because I had nearly 5,500 pictures I ordered the prepaid box and professional resolution at 600dpi. If I used a DIY scanner that would have taken months, plus my time and cost of the scanner. Found you guys years ago from the Weather Channel story, and had been holding off until the recent wildfires. http://www.youtube.com/watch?v=0p-09nLXULo&feature=share&list=UU0AqM5y9qd0WMWDtX7MF5OA Now all are safe. Five star super-fan. read more

I am a new user and I had a question about the service. I had read the terms of the service on the website and I just needed some clarification. I called and let a message. Later I received a call back for a very rude and disrespectful person. She would not allow me to finish my question before she would start to give me what she presumed to be the answer. When I asked her to slow down and listen she hung up. She had no patience or time whatsoever to work with a new customer who has never used this kind of service in the past. If this is the caliber of the people who run this company and this is their idea of customer service then I recommend you avoid them at all costs. read more

I've used this company in the past for photo scanning and they were great. Recently, I made an error on my order and they took great care of me. read more

I've been using ScanMyPhotos for probably 15 years off and on. Always fast, always originals returned just like I sent them in. When my wife's mother passed, I took on the task of scanning her photos -- 28 albums, thousands of pictures. And every single head of household in her family got a memory stick with ALL of the pictures. No splitting up of the albums, everybody has everything and it will never be lost because they are in many places. My wife's father had 4000 pictures loose in drawers, my mother had a dozen albums. Everything scanned and distributed...I lived in Houston for 40 years and went through half a dozen hurricanes, other family lies in tornado country, other people have had house fires. The one thing nobody worries about is losing the old family pics....I've done all of my own immediate family as well, up to the digital age. read more

The service for scanning photos was very prompt and pricing was very reasonable if you get one of their special deals. However, I was disappointed with the quality of their scans at 300 dpi. I am able to get better scanner from my HP All-in-one printer without any adjustments to brightness, contrast, or color saturation. Their images are not as sharp and lack contrast compared to the my HP scans. When I complained, Shannon told me she disagreed and that that the best that they can do. read more

They have scanned over 6000 photos for me! And I just sent them some more. When you package everything exactly as they tell you to, the turn around time is very fast. They scans always turn out great. I think they pretty much always have a Groupon deal and they have good prices anyway. read more

I purchased two Groupons for scanning 1000 4X6 photos figuring I would use it to deal with my late mother's horde of photos. I contacted Scanmyphotos and they made it easy to upgrade to "any size" photos for an additional $20/ 1000. The whole thing cost me $108.98 and they did a fantastic job. Considering the age and condition of the photos (a good many of the 60+ years old) the processing was first rate. And the photos were very well packed for their return to me. This is really a great option when you want to share old photos with family and friend all over the world. Overall I'm very happy with this service and I will recommend them in the future. read more

I love this place and everyone who works here is AWESOME! They have completed a couple orders for me, and I wouldn't go anywhere else! Thank you so much for always taking great care of my items and providing the best digital copies!!! read more

I have had about 5,000 photos scanned by them in 4 batches and have also recommended them to about 10 friends. The first three batches were scanned at 300 dpi and outside of a couple of photos that were not scanned completely, the scanning was very good. (It's worth paying to have them sorted). The updates on the packaging and the mailing process are also good. I'm not giving them 5 stars, because on the last batch I upgraded to the 600 dpi. Many of the photos show diagonal banding in the shadow areas. When I reached back to them, they advised first that there was no issue and then that the issue was caused by the fact that the photos had a matte finish and they could not help. In fact, some, but not all of the 1204 pictures had a matte finish and the glossies had the same issue. I do not know if upgrading to 600 dpi made this become more visible. Note that I have a 4K monitor, so that may also make the banding more visible. The first picture attached is split and shows home scanning at 600 dpi on left, Scan My Photos on right. Second one shows original scan from Scan My Photos. This is just an example photo of a broader issue. It's a subtle issue that may not be obvious given size of picture in review, but one I wish they had warned about in advance. read more

ScanMyPhotos - Original scan from Scan My Photos - Photography Stores & Services Near Me - Irvine, California

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I took advantage of the Black Friday offer of this company. They give you 30 days to get the photos together. Unfortunately, that was Christmas day. On top of everything else, COVID, Christmas, family, etc, I had to come up with the photos to send to them. Very excited to finally get this done so I could see them without putting them in books which I would probably rarely look at. Mailed them (had already paid the fee). I get a message from a bot?? that said they were not sorted so the price would be 7x the original price. This is a SCAM. I am VERY disappointed. I would not recommend using this company for anything. I have asked for the photos back and refund of the money I paid. We will see if it happens. Meanwhile, I will find a reputable place close to home that will do a quality job. read more

Sent my daughter's baby photos to ScanMyPhotos and received a thumbdrive in less than a week. Very happy with the photo resolution and great services... My husband and I are now working on getting my wedding photos scanned by ScanMyPhotos.... Thank you ScanMyPhotos... Keep up the good work... read more

So would have been an overall good experience, but they did not deliver what was promised and when I contacted them to resolve the issue the customer service supervisor denied wrongdoing and hung up when asking questions about info on website. Essentially they did not fulfill the order and the website clearly states all photos would be uploaded. The supervisor said there is a 2 MB limitation, but when asked if that was sent she said I don't know and hung up. Will be disputing part of the charges of their services. Update: after the unprofessional supervisor hung up on me, she must have had a change of heart, as I did receive a link to the uploads to my remaining pictures within 30 minutes. read more

This company is awesome. I received a disc last June and never had a chance to add to my photos until October of this year. After inserting the disc, I could not get my computer to read the disc. I called them and spoke with Shannon. She graciously offered to send me another disc but also sent the 1009 photos through email. I got them within a few minutes and was able to add to my photos. Shannon went above and beyond customer service as fas as I am concerned. Kudos to Shannon!!! read more

Gathered all the old photo albums shoved in the back of a closet, removed all the pics and sent them to SMP. About 3,500 of them. They gave detailed packing & shipping information which we followed. They did an incredible job and we are so pleased. All during the process, they sent automated e-mails explaining the phase from sending us a shipping box to a tracking number for their return to us. They also offer other related services like uploads, wands, special grouping. I would highly recommend this service and digitizing your old photos. We now get pleasure from looking at them and texting them to friends and family regularly. read more

So, my mom passed away and we had a 1000 things to do. Our high anxiety project was scanning photos. We weren't sure how this was going to get done. These guys put us priority and had our 250 scanned photos in 2 hours on a thumb drive. They also turned us on to www.wetransfer.com and we were able to combine 3 other sources of photos into one and ended up having a beautiful slide show. Thanks guys!!!! read more

Its advertised as one of the cheapest photo scanning services on the internet. There's a reason for that. If you don't package your photos PERFECTLY to their expectations they will DOUBLE your fee. The instructions said to group them in stacks of 100 by size. I did that to the best of my ability but my pictures were all different sizes so the stacks werent perfectly all the same size. They contacted me and said I had to pay double the cost because I didn't stack them by size even though I did. If I wanted to cancel the service I had to pay shipping to send the pics back. So what should have cost me around $100 cost me $200. So be weiry when using this service. If you can't package your photos in perfectly equal sized stacks, then dont choose this company. Only reason I gave them 2 stars is because my photo scans did come out ok (they better for twice the cost). read more

The job I requested was to have about 750 slides scanned and put on a CD and flash drive. I left 1 star off only because they did not meet the original time frame that was given to me (4 to 6 weeks) and they did not proactively contact me to let me know. I called them after 7 weeks to find out what was going on. So, they weren't "perfect". That said, when I did call they sincerely apologized without making excuses - explanations, yes, but not framed as excuses, which you don't come by too much anymore. In addition, they immediately gave me a 20% discount which shocked me because I wasn't even coming in hot and complaining. They provided me a new completion date and ultimately finished about a week early. When I got home and meticulously went through the slides, 1 had not been scanned because it was damaged. However, it was a really good photo so I really wanted it on digital. Plus, when I had picked up the completed job they told me there had been no problems and all went well. In other words, there was no mention of this slide they were unable to process. I called them to let them know and asked what could be done. Long story short, they processed it for free and did it on the spot. I also want to commend them on their interactions with me. I dealt with 3 different people during this process (Gareth, Dave, and a lady on the phone). All were super and really personable. I have to give Gareth special kudos for patience. He was the one who helped me when I came in for the quote and with all my questions! I took a lot of his time. Not once did he make me feel like he was rushing me or getting annoyed. I highly recommend this company and would use them again. read more

We needed photo scanning for a memorial service. They did it in 2 hours since we were in a hurry. So helpful.

This place is to be avoided. First off they require a $20 deposit and I found out they actually charged my card $21.90 That's a scam. I called and then they babbled that they charged me tax on postage, they charged me tax on signature confirmation (something that the post office does, but I pay for and is non-taxable) They sure loved to charge tax everywhere they could even on items that were not taxable. Yet STILL I could never get it to add up to the invoice amount. I asked to talk to supervisor and they kept transferring me to a generic non/name voicemail. I called back and they would pick up phone and hang up to disconnect the call. Avoid this place. They are dishonest - chargeing your card amounts unauthorized and also tax every item on the list including postage costs, yes they tax THAT. They need the $$ apparently. They could use manors in customer service. Picking up the ringing phone and then slamming it down to avoid talking isn't a good way to promote business. They didn't even attempt to deny it when I called him back and told him I didn't appreciate that kind of behavior. They over charged me and I am going to call back until this is resolved. read more

Bait and Switch. Bought a groupon for Scanmyphotos. After sending my photos and Groupon to Scanmyphotos, I was told that my Groupon was expired and Scanmyphotos would not honor it. Scanmyphotos was happy to charge hundreds of dollars more than the Groupon price, however. I asked Groupon to intervene. Groupon was useless. I paid $25 for the Groupon, $20 to send photos to Scanmyphotos and was charged another $20 to return my unscanned photos. I'm out $65. I won't do business with Scanmyphotos or Groupon again. I do not recommend Scanmyphotos. read more