I HATE GAME PLAYING!!! Ordered lastnight, the "mongo with 1 meat".. the food was actually great..however they left out the mongo. Stuff happens, I still enjoyed it & just called to let them know to see if maybe I could pick it up. Guy who answers phone simply said "no they're closed", offered no apology or resolution.. I said ok, well is this something I can get tomorrow?? He dryly said to call back tomorrow, which I did when I was actually going to place a larger order for my whole family.
So the same guy answers ( voice was identical to the guy day before who after my asking 2x reluctantly said his name was "Peter"). We had no trouble understanding eachother...until I told him that the mongo I ordered the day before was missing & "Peter" said to call back today & I also said Several times that I wasn't only calling for that but was going to place a large order. ( he argued he didn't know who peter was despite it being a very small place & same # & voice)
All of a sudden, after asking if I could get the small order of mongo with today's order,he ceased to be able to understand me?!.. Literally, everything I said he'd answer nooo sorry, he no hear, you call back tomorrow, I no understand " I called him out and said funny, you were understanding me just fine a minute ago?!.. I then said ok, how about the lady that 1st answered, can I talk to her? He said nooo no, she not here, she's gone home ".. I told him I can HEAR HER in the background!
Frustrated by this point I tried saying ya know, ok, forget the mongo you owe me, let's just start over and I'll place an order with you tonight ok?.. he continued to argue that he didn't know what happened to the mongo & Blamed grubhub for the missing item ( which should have been inside my container w/meat) After way too much back & forth I said never mind, I didn't call to argue, I wanted to give you my money but you don't seem to want to take it?! I'll just buy somewhere else I guess as I didn't call for an argument.. he said "ok".
It's too bad, food really was good & I told him that, I said "I know it's good, I'm not arguing with you, it's muy bueno, that's why I'm calling back but when you're paying for something, not even guaranteed to get it..& then you get BS GAMES when they don't want to work with you .. well, I hope the probably $3 they saved on their "mongo" was worth the $75 I was going to spend tonight & all the future purchases?! Adios Sazon Latino Better work on your customer service, way too much competition to treat your customers like this... read more